Hi,

When user replies to an open request, SDP auto-inserts the text of the original request into the reply Description field. This is making user replies confusing as some will reply above the text and some will reply below it. The below is an example of what auto-populates the user's Description field when they click the "Reply" button...

"Category : Training

Description : Hi Maria,

This is a test to resolve a user problem we're having. It's not you, I just need to "borrow" your account to find a solution.

Thanks,

Tom"

Instead of this, we would like to not include the text of the original request in user replies. We want to present them with a blank Description field. Can that be done?

Thanks,

Tom Preston