Send email as a Ticket
Hi All,
for example:
On Service Desk Plus, email support is abc@support.com .
Case 1: user send an email under To abc@support.com , on the SDP have a ticket , That's right .
Case 2 : user send an email under Cc or Bcc or Forward abc@support.com , on the SDP have a ticket , That's right.
I wanna the SDP don't convert to ticket for the user send emails under Cc , Bcc ,Forward
can I config for it on SDP ?
Thanks
for example:
On Service Desk Plus, email support is abc@support.com .
Case 1: user send an email under To abc@support.com , on the SDP have a ticket , That's right .
Case 2 : user send an email under Cc or Bcc or Forward abc@support.com , on the SDP have a ticket , That's right.
I wanna the SDP don't convert to ticket for the user send emails under Cc , Bcc ,Forward
can I config for it on SDP ?
Thanks