Show additional requester information in ticket
Is it possible to display the requester's Job Title in the Requester Details section of the request? I'm using Version : 8.2.0 Build 8217
REST API Technician Key Failure
This topic is spam Every now and then, around 10 PM, a tool of ours that uses the SDP REST API to grab requests fails with the following error: [22:08:46:986]|[08-10-2015]|[com.adventnet.servicedesk.utils.ServiceDeskUtil]|[SEVERE]|[1861]|: Exception while getting user credentials in getUserId. Assuming Non-Login view. | [22:08:46:986]|[08-10-2015]|[com.adventnet.servicedesk.utils.ServiceDeskUtil]|[SEVERE]|[1861]|: Exception while getting user credentials in getUserId. Assuming Non-Login view. | [22:08:46:986]|[08-10-2015]|[com.manageengine.servicedesk.sdpapi.servlet.SDPAPIServlet]|[INFO]|[1861]|:
REST API should use JSON rather than XML
Feature Request: Convert the SDP REST API to use JSON rather than XML!
Report showing number of conversations/replies
We're looking to identify potential training issues/opportunities at our different departments. To do so, we would like to run a report that lists the number of replies/conversations in a request. Ultimately we would review the average number of conversations for each request category and identify the departments that consistently have a higher than average number of conversations in those category types. There would likely be a training opportunity with that department to reduce the time it takes
Reporting question
Hi All, I'm struggling running multiple queries into a single report, as stated elsewhere there are reports that singly do almost anything you would require but running them together is a different thing entirely. I'm trying to get a report that shows Total calls logged and resolved per month, but also average time spent per call and percentage of completed calls that have met and not violated SLA ideally broken into priority I don't wish to see any request/incident details just purely and simply
SDP 9.0 incorrectly detects IE11 as IE6/7
Hi there, Since updating to v9.0, accessing SDP using IE11 presents the following warning: This doesn't appear to affect any functionality (IE11 largely appears to work with SDP 9.0) however it can be confusing for users and prompt unnecessary calls to the service desk. Is there a server-side fix for this? Changing settings on every client isn't going to be a practical solution. (Note: this has been confirmed on Win 8.1 although it likely effects Win 7 too) Thanks, Richard
ServiceDesk Plus 9120 Released
Dear Users, SDP 9120 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9120 SD-61341 : Unable to access 'Custom trigger' under Request module in Standard and Professional editions. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
Regards, Edwin Vasantha Kumar Servicedesk Plus Team
OpManager Windows Authentication
This morning I had trouble logging into OpManager and had to log in with the local account, it turned out to be an issue with the domain controller. Fixed that and it all worked OK. So to prevent this in the future I tried to add an additional domain controller to the login section. Tried adding additional DC's seperated by a comma and a semi-colon, didn't work, tried to add a separate entry for the other domain controller and this failed with having the same domain name as the other entry. How do
Change Request Status
How can I close the Change in order of the status of Change to be "Closed"?
Summarized update features and functionalities from OP Manager v8 to v11
Hi, Can you help us by summarizing the new and improved features and functionality from OP Manager version 8 to version 11. What are the new features? If possible to provide us a comparison so we can forward to our client's management to process an upgrade of their existing software. Hope to hear from you soon. Thanks, Mark
Question About Reporting
I am creating some reports on closed tickets and would like to know what the difference is between completed time and resolved time.
User Report
Good afternoon. When I click on any of the three user activity reports and try to edit the hosts, I am unable to do so. When I click in the box to type in the host name, it doesn't work -- it is almost like it is greyed out and unable to be used. Additionally, there are no available users to select from on any of the reports. Running build version 10, build number 10001. Accessing via IE11. License Type - Premium Thanks in advance for your help.
Migrating from postgress to MS SQL fails every time; no support either
Hello I tried to migrate several times from Postgress to MS SQL, I followed step by step the migration instructions in the FAQ but no luck. It seems that everything is ok but when I restart ELA nothing has been imported/restored I also tried to contact the support via email and phone several times (5 at least) but I received no call backs or replies. Can you kindly provide clarifications or support on this matter? Thanks and best regards Saverio
Use PosgreSQL for ELA
Hi, I would like to use a dedicated server as backend for ELA instance. I don't found the steps in order to achive that. I try using changeDBServer.bat like MSSQL process. The new database was successfully created but whem I start ELA service, no connection was made on new PG server. Thanks you. TI PS : The service didn't start because when it start, it try to create the database on the PG server. So, I drop database and restart the service. ELA work fine but not longer. If I try to stop ELA service
Get Old Month Report
How to get old month report from event log analyzer. I have already set the DB retention 90 days. I required previous 1 year old data.
OpManager to ServiceDeskPlus relationship - Device Names
One of the advantages of having OpManager and ServiceDeskPlus is the ability to integrate the two products. Unfortunately, the scanning engine appears to extract data differently creating confusion between the products. When running a device scan in the OpManager, the device name is not always the same as when a device scan is run in ServiceDeskPlus. This creates problems when trying to access the ServiceDeskPlus Asset information from within OpManager. If I change the name in one product to match
Time-based ad group
Hello, Is there any way to add a user or bulk user list to a group only for a certain period of time ? Thx,
ServiceDesk Plus email database purge
Hello, We have an existing ServiceDesk Plus installation that we want to start using again. The person that installed this software is no longer with us, so I'm learning on the fly. It was installed approximately 1 year ago and the email fetching service was started, populated and eventually stopped. When I start the email fetching service now, the system begins creating tickets from old emails almost a year ago. is there a way to purge the database and start from current emails, once the fetching
Forum Suggestion - Posting Here As There's No Forum For The Forums
Hi I can't find a ManageEngine Forums forum, so I thought I'd plonk this in my favourite forum. Could someone pass on the suggestion that when you post a topic to a forum, it shows up under your profile as an un-approved post instead of not appearing at all? I suspect my last one's going to be duplicated as I had absolutely no way of knowing whether the post had been successful or not. Just a suggestion, Paul
Help with Report
Is there a report that will show all calls closed and all calls that were opened for the previous week? I can do a report that will show one or the other but seemingly not both on the same report.
Cisco wlc2504 after pressing button "test and save" Device Expert goes to home page
Hello? please help me if you can. I have a network infrastructure, which contains from a different network devises: such as HP switches, Juniper routers, Cisco WLS. for understanding the possibilities of the Device Expert I installed the trial version and start to configure my devices. HP and Juniper was OK, but with Cisco 2504 I have some problem. After I input my credentials, and want to test the connection to the device. I press "start and test" after several seconds, appears not a log like on
SDP -> Create ticket in JIRA - help
Hi ManageEngine, I need your help with the SDP . I need to make a button that will create ticket in JIRA . Can someone explain to me step by step how do I do it . I look forward to help from your side . Regards, Pawel
How to enable trap receiver in Opmanager v.11.6
Hi I am very new to opmanager and i am trying to find out, how can i enable trap receiver in opmanager v.11.6, but I am unsuccessfull . I went to setting -> Configuation - Tools , but Trap receiver is not there Can any one please advise me how can I enable trap receiver ? Thanks
Historical traffic interface data from multiple fractioned tables
Hi, I need to build historical traffic reports on op manager. Eg. the in/out traffic for a week or a month... as you may know, data collection tables at OpManager (statsdata_daily_yyyy_mm_dd, ifhcraw_yyyy_mm_dd, etc...) are fractioned when they reach specific amount of rows, and the date range where the tables are "cutted" is variable... so I need a SQL query or procedure, or a view that can join this tables so If I need the weekly or monthly report... something that can query from all required tables.
Create group based in IP range / Subnet
I am trying to create a custom group in desktop central based in IP address range or subnet so I could have a mapping for the organization whenever needed to do a configuration or tasks. Thank you
Desktop Notification Alerts
Is it possible to have certain popup notifications created for the following: 1. Alert during day to inform user to leave there PC on so maintenance can be performed after hours. 2. Alert after maintenance or windows patches done - informing user that the job was done (this shows our employees we are doing something ) 3. If patch deployed requires reboot create a nag alert to reboot PC every hour until user reboots (with reboot button if possible) Please if possible can someone leave me clear
Getting Problem in group creation
Group Creation How to create group in desktop central and under the group how to create subgroup. Please let me know i am in mid of the project. Regards, Subhasish
ManageEngine FileAudit Plus 4.0.0 Released
Dear All, We are pleased to announce the General Availability of ManageEngine FileAudit Plus 4.0.0 . About FileAudit Plus ManageEngine FileAudit Plus is an agent-based file auditing and reporting software. Monitor in real-time the changes to all files in the file system along with thorough reports on every activity as to 'who' did 'what', 'when' and 'from where'. Keep track of changes made to the files, file objects in the folders or sub-folders and shares. Watch out for any changes made to a particular
Colour mandatory fields background
Is it possible to change the background colour of a mandatory field to red until it gets an input ? I know we get the little star, but a big red field is far easier for users to see and understand. Thanks
System does not recover requesting details
Please review the error next: When the applicant's name has a special character (' ; ^ ; ~ ; Ç ) and the user tries to create a new incident, the system is not recovering the details and displays the following message: "Requester Name does not exist. Do you wish to add new requester as part of submiting a new request?"
Rich Text Editor
Hi All, I have a issue with rich text editor that can not use on Reply ticket to requester. but On solution it's used Ok
cctv views running for extended periods. error "something went wrong while displaying the page"
Good day, I am running the CCTV View for Opmanager in Chrome and would like the app run for extended periods of time. The CCTV is connected to a laptop running windows 7 enterprise and the current version of chrome. This laptop is set to never turn off the monitors or hard drives, it also has the sleep and hibernate functions disabled. After a day sometimes two days the app will give me the error in the CCTV browser window "Something went wrong while displaying the page" What I am looking to do
Manageengine Servicedesk DNS Settings
Hi, We have a requirement to have two DNS settings in manageengine servicedesk (for fail over) We are currently using v9.0 build 9006 Under Admin > Users > Active Directory there is only 1 DNS setting available to enter Can we get a second entry available? this is due to redundancy and failover purposes for active directory authentication thanks
Widgets HTML or TEXT
Hello, Is it possible to add data in HTML from another Webserver in the widgets ?? Regards, Marck www.ccv.nl
Problem to loggin whit local admin
Hi to all, Scenario: I recently configured AD integration to few users assigned as Password Audit. Problem: Now i need to log in with the admin account and it's impossible because on log on screen, i only have the new "Domain" as possible option. How should i do? Regards,
File Count not being monitored
Hi, I am monitoring 3 Windows 2012 r2 print servers. I'm using the file count option to check how many files are in the spool folder. It has been working fine, but all of a sudden one server would show nothing under Folder Size, File Count or Folder Exists. If I test the monitor it says the folder does exist. It has no done the same thing on the other two print servers. Any idea as to why this would happen Best wishes Michael
Passwordmannager and ldap integration
Hello, i have to migrate password manager to a new machine. i want to go to directly to a new version (no update, the database is corrupt) i want create groups with ldap integration but it does'nt work. my users are in people tree like this : dn: uid=xxxx,ou=yyyy,ou=ccccc,ou=zzzzz,ou=People,dc=hhhhh,dc=com objectClass: posixAccount objectClass: ntUser objectClass: inetOrgPerson objectClass: organizationalperson objectClass: person objectClass: top cn: xxxx Fabien gidNumber: 500 homeDirectory: /home/xx
Import Personal Accounts
Is there a way to import personal accounts into Password Manager Pro? We are running Version: 6.9.0, Build Number: 6902. I have over 200 personal user accounts and passwords that I don’t want to be listed under Resources and I would prefer not to have to type them into Password Manager. Thank you, Andrew T.
Error registration windows agent.
Hello, I 'm testing the evaluation PMP 8.3. installing the agent on Windows give me the error: IsValidCert() : The commonName is (srvtest) and the hostname is (srvtest) IsValidCert() : Certification verification failed PMP Logs: Agent started I have solved the post: https://forums.manageengine.com/topic/windows-agent-error-in-version-6600 It is the year 2012, is a normal error ?
Node Secret - 2 Factor SecurID
I screwed up the node secret and am attempting to reset it. How do I clear the node secret on the client? It seems to be storing one that I am unable to clear.
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