Operation hour set to 10:00 AM to 18:00 PM and friday & saturday is off day.

auto closer of a ticket set to 1 day after resolving the ticket but it does not calculate operation hour.

i.e 

if ticket resolved at thursday 14:00 hrs then this ticket auto closed in next day i.e friday 14:00 ??????

ideally ticket should be closed sunday 14:00 as my weekly holiday set fri and sat.

no issue of SLA calculation.

need your explanation. 

Mohammad Golam Rabbany
Proud Customer of MESDP