CI fiels model and product name
Hi,
We just started using ServiceDesk Plus (version 9200). For the CIs from the server and workstation class, there is a field "model" and a field "product name". The model field can be edited, the product name field appears nowhere in the edit screens. This field is often incorrect for many of our assets. How can I change the value of the model name field if it does not appear in the edit screens of these assets?
We just started using ServiceDesk Plus (version 9200). For the CIs from the server and workstation class, there is a field "model" and a field "product name". The model field can be edited, the product name field appears nowhere in the edit screens. This field is often incorrect for many of our assets. How can I change the value of the model name field if it does not appear in the edit screens of these assets?