Dear All,
I have a template with multiple tasks for different groups, once a request is opened using this template, the first group would complete their tasks and assign to the second group, and then the third etc. Once the ticket is resolved by a tech. in group three, which group's will have the ticket counted in their reports? From my understanding it will only affect group three, which is not quite what I want(having the last group credited for the request, and other groups having a bad report).
Please correct me if I am wrong or otherwise.
Sincerely,