Consumer Count monitoring in AppManager
Good day We have an application that we are monitoring using Applications Manager, and while most of the monitoring options is available, there is one monitor that isn't listed and would great if we could have. It's called Consumer Count. A consumer is essentially a program that listens on that queue for messages So a queue with a consumer count of 4 has 4 "programs" connected to that queue programs/processes. I am not entirely sure if this is the right forum in which to request this, or how it can/if
Sybase unable to monitor Data and Log size accurately
Hi, App Manager is not able to correctly monitor the data and log size correctly. Can this be addressed?
More monitor management from admin server
Pardon me if this already exists. Can it be made possible to delete monitors from from the admin server? This would be much easier than being redirected to each managed server to actually perform monitor actions.
Removing Approval stages from SRs
How do I delete approval stages off of Service Requests? I've got a ticket that somehow ended up with a blank stage. Here's what it ends up looking like. The approver in Stage 2 was wrong, so the tech tried to delete and replace it, but it would only let him add another stage not another approved to Stage 2. Now, the approved in stage 3 can't approve it because they get the 'already approved' notice.
Database Growth Rate
Hello, Opmanager has a monitor for Log growth and I was just wondering if there's one for monitoring the database growth on an MS SQL server using Opmanager. i.e. the size of databases over a period of time. Any responses appreciated. Sky!
Trigger actions after password change
Hello Guys, i am currently implementing ADSSP for a customer and now I need everyone to change their password in the system to sync it with active directory (and office 365). The problem is that i have to know when a person changes the password to start the sync to office 365 so that the users dont loose access to their office365 accounts. My Idea is that I have a task that triggers after the user changes the password. I know i can to that via the Eventlog with a little bit of powershell but i think
Hide fields
Hi, Im looking for on recently created users, but I want to know more about this create. for example. Employed ID How can I see hidden fields of my active directory?
Report with Group Name and Member Name on Individual Rows
Please advise as to how one can generate a report with Group Name and Members (User Name or SAM account name) on individual rows. I've seen reports where I can have the Group Names on separate rows with their respective Members bunched into a single cell in the next column. I'm looking for something akin to: Group Name Member Name Domain Admins BSmith Domain Admins JDoe Domain Users TAikman Domain Users BFavre Thanks for any help.
Is there a way to set up a report where two fields are compared?
We want to take a look at people who do not change their passwords after getting a new account. Is there a way to set up a reusable report that compares two fields, such as Password Last Set and When Created? This will allow us to easily identify those who have not changed their initial passwords. I know this can be done in other methods very easy, but we want the report to be easily generated by a Helpdesk Administrator who has no domain access except through ADManager. I see a way to view that
ServiceDesk Plus behind Reverse Proxy
Hello all. We are testing the deployment of putting our service desk behind a remote proxy; however, when access the site through the proxy it is very slow to load. Has anyone had this issue before? We are using Nginx as the reverse proxy. I've included a copy of the configuration I'm using on Nginx in case anyone has any suggestions as to changes I can make to help speed up the loading time. Thanks. server { listen 443; server_name website; ssl on;
Application Logs
Good morning. I have a couple of questions about how the application logs work in relation to Oracle and SQL logs. Can ELA retrieve the application log(s) without installing the agent? This is getting the application logs directly, right? The DB folks don't need to send the information to the event logs, right? Thanks in advance, Mike
REST API - Manage Approvals
Hi, Are there any news on managing the "Approvals" tab of a request via the REST API? We would like to be able to resend the approval notification, list the approvers, add, delete approvers, etc. Are there any workarounds for that? Thanks!
Windows Agent - part 2
Good morning, I have a another question or two about using the windows agent: Can you provide some detail as to what the windows agent does when it is installed? Specifically, I'm looking for information that details what kinds of access is needed, the CPU usage, etc. Can it be installed separately or does it need to be installed from the ELA console? Thanks in advance, Mike
ADManager Plus rolls out build 6350
Version 6.3 Build 6350 (January 2016) New Feature: Support for Windows 10 : With this release, ADManager Plus extends support for Windows 10 as well. Enhancements: 1. Exclude nested groups from Group Members report: You can now choose to generate Group Members report of specific groups with only the members belonging to that particular group, i.e. without nested group members, appearing in the report. 2. New time-based filters for reports: While generating time-bound reports like
Query for count of ticket request mode type per technician
MSSQL
Query tickets created and completed within a 3 day span per technician
Running MSSQL
how to clean up sollicited events
I've posted before a request to be able to process unsollicited snmp traps, however, it would be nice too to have a cleanup option. Is this feature already requested ?
Report to show requests with no email reply
Is there a report which shows which requests have not been responded to via email? This will also need to include responses made by adding a note to the request and checking the box "Show this note to Requester" Thanks Bruce
Stage and Status while creating a Change
Hello Team, What we notice during creating a change is that the individual logging a change also has the access to Set the Stage and Status which is not correct as the requester should be able to raise changes but not the one to decide on the stage and status for the change raised. The process team (in this case - Change Management team) should be taking up the change request and decide the stage and status. Freedom to set the stage and status also contradicts the workflow that is in place. The user
Migrate from windows to linux
We need migrate from win to linux. In addition to windows a version of OPManager is 9 and available version for Linux is version 11. Prompt how best to migrate?
Question about asset state
Hi all, ServiceDesk Plus Version - 9.0 Build 9035 We have been using ServiceDesk Plus for about a year now and we have come across an issue and just wanted some advice on if there is any way of resolving it. So we basically have assets that are In Use and are assigned to Users and the retrospective department. When a user leaves and are deleted from AD their account is automatically deleted from ServiceDesk Plus and the asset state is automatically changed to In Store. When the asset is changed to
Need an advice for Incident templates
Hi dear all, I need an advice , Please suggest how to achieve my goal, Example: I have a REQUESTER and Technician A, Technician B and Technician C, 1. Requester Fills Template A 2. Technician A has = Template A Which contains some fields That all technicians can see 3. Technician B has = Some additional Fields to fill that Technician B and C are able to see but not A 4. Technician C has = Some additional Fields to fill that Technician C is able to see but not A and B I want to make a Template
Remote Authentication Error
Hi Support, We have Activated Remote Authentication. We have done with Sign-In operation. We have sent required parameters for Sign-In operation. But when we redirected to Zoho after Sign-In with required parameters, we get following error. Please check screen shot.
Name on notifications
Is there any way to change it so notifications are addressed to a person's first name only instead of their full name. For example currently they are started as Dear Joe Blog and we want it to me Dear Joe. Thanks Nathan
Add a table in service request description By rest api
hi guys, I want to add a table in service request "description" by rest api. It doesn't work as following code ...<description><table><tbody>.......</tbody></table></description>...
9.2 version of ServiceDesk Plus
Hi all, I have the 9.2 version installed. I see than version 9.2 is wrong, it's really this true? Should I downgrade the servicedesk plus server to 9.1 version? If so, how can i do that with security? Thanks in advance. Rodrigo.
Active Directory Import
Hi, Could you advise what other parameters are available for the AD Import in Users > Active Directory > 'Import Requesters from Active Directory' ? I am trying to see if instead of a AD DN (Active Directory Distinguished Name) you can define an entry (Or would this need a Database change ?). Aim: We would like to assign all our user to a specific site by default, but can't rely on the quality of AD data as the moment someone edits OfficeName the import creates a new Site in ServiceDesk Plus. The
ADManager can not show Forum-News and News
The webpage displays only the error the webpage con not shown in a frame.
Advanced SPAM Filtering
Please add an advanced spam filtering in (Mail server settings). I mean, defining more than one criteria in a single rule. For example: Sender is "unwanted email" and To is "john@doe.com" It will allow me to get other emails from john@doe.com and block only unwanted ones.
Error while upgrading "relation "servicereq_3601" does not exist"
I'm trying to upgrade ServiceDesk Plus from 8217 to the next version (9000) While backing up the database it shows an error and can't go further Error message: relation "servicereq_3601" does not exist
Converting a monitoring tools alerts into tickets
Hello I would like to to convert our monitoring tools into service deskplus tickets using the Rest Api , can any one help me ?
Monitor HP Brocade Switch SN3000B shows no Traffic on the Interfaces
Hi We just added a new HP Brocade SAN Switch SN3000B to Opmanager. Under Interfaces, I was expecting that the RX / TX Traffic is shown and that I have some more details on each interface. It can read the Interface Speed (4,8,16GB) but not the traffic. Any Idea how to fix that? Is there a template I can use to chech the temp and powersupply status? thx Joerg
Close request notification not sending
Hello, When we are closing tickets the automatic closure email does not get sent. This stated happening when I changed the outgoing email account in the admin setup. I am email to send emails from the helpdesk but the system generated emails are not working. Is there something I missed?
Automatic reply with solution
Hi all, I have a question for you... When some incident are create by users is possible to set on automatic reply (with solutions) and close the tickets? Thanks a lot, Davide
Disassociating Profiles
I'm having trouble disassociating profiles from a device. I want to disassociate a profile from the device and it shows that it is disassociated, but the restrictions I put on the profile is still enforced on the device. So I disabled the use of bluetooth, and even after disassociating the device from the profile, it still won't let me turn bluetooth on. I also tried to reset the profile and just have all the default stuff, but that won't stop the restrictions from the previous profile, even after
Acions words used in body of emails
Where can I find a list of action words that we can place into the body of an email that will update fields or close tickets in SD without going into edit mode ?
Network monitoring Cisco 3850 - Unreachable Host critical event
I keep getting this event every four hours like clockwork. I cannot figure out what I have to do to resolve it. Critical 1/21/16 2:32 PM Unreachable host - hostname.domainname.org
Change multiple Requesters at once as a Technicians
Hi all, Is it possible select multiple "Requesters" and change then all at once as a "Technicians"? Thanks!
Tech Notification when ticket reopens via a schedule
Is there a way to get email notification to the technician when a SCHEDULED reopen occurs on a ticket? I see there is an option to do this when a user reopens the ticket, but I specifically need this for scheduled reopens. Thanks
Restore top tabs
I am demoing ServiceDeskPlus and successfully integrated it to DesktopCentral. However, it took away the top tabs in DC. I removed the integration but the tabs have not been restored. How do I bring them back?
Next Page
