Greetings,

I am looking to automate a few steps in a process for terminating employees.  There are multiple teams that need to be notified and we want to do this with a template and with tasks.

We will have a Distribution list that our HR team sends a notice to. This DL will be forwarded to Service Desk Plus to have the ticket request open.

I need a few things to happen once it comes in.

                             1- an email needs to be sent to several executives on our IT leadership team- we want it to go to individual users not to a DL.

                              2- I will need 2 tasks created, one for 1 technician group and a 2nd for another.

                              3- I need to make sure the full details of the ticket request are sent to the above teams once the task email is assigned to them, I don't see that happens by default

                               4- Can the worklog be automated for these groups? I want to enter a default of 5 mins as the worklog time for these tasks.

                               5-  I want to send a reminder in 24 hours if these teams don't complete their tasks.

Can this easily be done?

Thanks

Damon