33 GB+ of .txt files in \temp\reports folders - Can they be deleted?
I have noticed a large amout of .txt files consuming over 33 GB of space in the following directory: \ADManager Plus\temp\reports\ADSMUserMemberOf\ The files have the following format: ADSMUserReportResult_nnnnnnnnn.txt (n=random numbers). My question is - can these be automatically purged out or manually deleted? They date back 4 months. Any help is appreciated.
USER PERMISSIONS
I am trying to see if it's possible and how to run Reports on All Users and What Permissions each user has. Is this possible? Thank you in advance. Reply here or rparkerfl1@aol.com
"Need Help" Cannot Restore Dbase, Running MySQL
Had server issues, Re-Installed SCP back to the current rev level, When I try to restore from the backup file, it runs for 5 minutes than stops? Tom
User Creation Template AD Photo
Is there a way to add a picture file to the thumbnailphoto AD attribute via user creation template in ADManager Plus? We are on build 6340. Thank you, Fred
Customizing Naming Formats
Hi, I've recently loaded an evaluation copy of ADManager on our test environment, and have a question with regards to creating a custom naming format. My company's naming convention uses the first letter of a use'rs first name and joins it to the full surname to create the logon name (e.g. John Smith will receive a logon name of JSmith). If the logon name already exists we then take the first two letters of the name and join it to the surname (e.g. if JSmith already existed the username would become
Problem with Title Field from Incident Template
When I create an incident template, I have problems with the title field. When I save a template, the title field disappears and the subject field is not displayed correctly as shown in the screen shot. I cannot remove the title field without messing up the way the fields are displayed. It's very odd.
Custom template not the default
As an admin when I goto ADMgmnt-->"User Creation Templates" I see my (currently) one custom template (which is default) and no other templates. However, when a regular technician goes to create a user, they are give the "System Template" and have to manually change it to the other template. Is there a way to remove this system template or another way to set it so that my technicians get the default template that I configured?
Terminate user template
Hello. Im having a little trouble finding out how we could automate our termination process: We have a hybrid setup with Office 365. When we disable a user, we need to do 3 things: 1) apply an attribute change to hide the user from the Office 365 address book. 2) Run a custom script for Dirsync to make sure the user can no longer login (we already run the same script in the user creation Template and it works). 3) Move the user to the disabled users OU. I would like to do these things automatically,
Email password to newly created user.
Hi All Is there a way to email a user their new password when they are created in AD via bulk creation via csv. The users getting created will be using external email addresses eg gmail hotmail etc. and will only be logging into sharepoint. I have ADManager Plus. Would i need another product to do this? Thanks Lee
Add column chooser to project view
The project view in service desk doesn't have a column chooser option. The request and problem areas in Service Desk are two areas I can currently choose the columns I want to show in the main view. Can you please add a column chooser option just like the other areas of Service Desk into the Project view? Thank you, Erick Grimmer
Event log rules not applying
Hello, I created a new rule in the Event log Rules Then only info I filled was: Name: Schannel ID: 36888 Source: Schannel Severity: Or, ignore the event. I don't know why but it doesn't seem to work. That particular event falls under the Any System Failure rule where the Event type is Critical + Error and severity is Critical. What am I doing wrong ? Thanks. Marco C.
firefox
hoe kan ik Firefox weer corect werkend krijgen ik krijg dikwels een blank blad of het zegt deze is niet beveiligt
User interface problems
Hi everyone, I'd like to report some user interface problems I've found with both Firefox and Microsoft Edge. I'm running Windows 10. Here's what I've found so far: I can't edit monitors under the "old interface" if the machine in question is a virtual machine. Even under the "old interface", virtual machines still have the "API" look to them. Clicking the edit button does nothing. It works fine under the API interface. I can't delete some monitors from virtual machines under the old interface. For
Not receiving notification on closing request
Dear All, we have checked the "e-mail user when a request is resolved" option but when we resolve the ticket nothing happens. The notification works well on the opening phase. Note : It's not working when we update the system. We are testing version 8.3 of Servidesk plus MSP. Thanks for your help. Regards
agent
Hi I have been testing agent vs agentless password reset. The agent setup and I dont agree on what is the fact about the state of my passwords. When testing an agent installed on my own PC, i can discover accounts. I understand the agent cannot pull passwords from my PC, - but a verification check says they are in sync., even when i know 100% they are NOT. - reset dont work, even after i have waited 30 minuts. -if a create a new account in a resource in PMP, and the account is not on my PC, it still
Service Request Additional Fields
Is there a way from the Request - Additional Fields to convert it so it is common for both incident and service request I see this can be selected from Incident - Additional Fields but it doesn't look like you can configure this if the field was created o the service catalog additional fields menu
Change status automatically
Is there a way to change a request status automatically when it is assigned. Example: When the technician is assigned to the request, we want to change from Open to Assigned.
Business Rules - Not being applied to web form requests
We have an issue whereby a business rule is not being applied to requests created through the web portal. The rule we have states that when a specific category is selected that the request is assigned to a particular group. This does not work. We have a number of other rules which perform this action however these are all based on the subject and are all from requests created by email. When we test these particlar rules via the webform they also don't work. Anyone got and ideas? Thanks #helpthehelpdesk
monitoring service ports from another servers perspective.
hello there. I am wondering if it is possible to monitor whether or not a TCP/UDP port is open on a particular server, from another server's perspective. for example, you consider that opmanager has been installed on Server_A. server B has a service running on 123 TCP port. (MSMQ) according to firewall hardening, opmanager cannot has acess to this port. the only server that has is Server_C. so Server_A (opmanager) should be notices if Server_C find that specifit tcp port as NOT OPEN, in server_B.
Upgrade ServiceDesk plus
Can I upgrade serviceDesk Plus from Version 9.0 build 9033 to 9.1 Build 9118 , using the same licence. IF yes How to proceed that. thanks
Password reset
I know there is many treads about password reset, but I cannot find what I’m looking for. In a typical agentless setup, I have a resource with x number of accounts. One account is set to be the account, used for resetting password on itself, and the other accounts in the same resource. It works with password validation, but not reset, since the account specified for reset don’t have password-reset rights on the resource (windows/windows-domain) for other accounts then itself. So why don’t I give
Query for custom report
Hi, I would like some assistance on creating a query to add the history of requests to a custom summary report. Can someone help me please? Many thanks. Pierugo Mazzaccheri
Create Companies and segment users, support contracts and SLA's
Hello support! I have 3 clients and would like to group users for company. Is possible create client companies and segment users, contracts and SLAs for each company? Regards, Flávio Lopes
Update request via e-mail / answering e-mail
Hello support, good afternoon! I would like to enable to my customers the ability to answer the email update called and attach it to answer the request in portal / UI. When my client receive e- mail with the request of the update in the mail , you can answer via e- mail even if this response will be added to support request. Regards, Flavio Lopes
Can't read performance monitoring ESX 5.1
Hi all, I have a problem to monitoring performance ESXi server, Opmanager Build 11600. Credential device (SSH) & SNMP Credential is successful connect. But when i check performance monitor, i found error. Sory if any topic is smillar with another topic. Thx for respont
ServiceDesk Plus 9121 Released
Dear Users, SDP 9121 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9121 SD-62128 : Invalid image url is loaded in login page. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
Regards, Edwin Vasantha Kumar Servicedesk Plus Team
IPAM: Assigning owner to address range
Hello, using latest version of opUtils 80011, I'd like to know if there is an easy way to assign an owner to a range of IP addresses in IPAM. Anybody got an idea? TIA GWeiss
Removing Portal Usage section
Hi all, I would like to not visualize the "Portal Usage" section (see attach). Using this topic ( https://forums.manageengine.com/#Topic/49000005691347 ) I have removed the "Watch this Portal usage video", but there is anything like "SHOW_PORTALUSAGE_TO_USER" in the GLOBALCONFIG table. How can I do this? Best regards, Sutot
AD authentication issue
Hi All ! We have an issue with AD authentication with some accounts. During entering login name on the logon screen, our domain name just disappears from the list. And affected users can login just as local accounts which are not available. At the same time AD authentication works fine for the most other people. Restart of the server didn't help. Any ideas? Thank you in advance Nikolay
Automatic ticket pickup?
Don't know if this has been asked before, but it is possible to make SDP automatically pickup an unassigned ticket if a technician takes an action on it? Adds a note, replies to it, adds a resolution, etc? A dialog asking you if you want to take the ticket if it's assigned to someone else would be nice too. It's a pain when you forget to pickup a ticket, add a resolution, set to Resolved, and it just throws back that it can't do it because Technician isn't assigned and you then have to assign to
Formatting text in Solutions
Does anyone have any wonderful ideas for formatting text in Solutions? I am finding the text editor incredibly troublesome and unreliable. For example: Bulleted and numbered lists do not indent properly. Paragraph spacing is unreliable (extra spaces are often added when I save a topic). No ability to set the paragraph spacing. No ability to use tables. No ability to use styles. Sometimes when I come back to a topic created previously, all formatting has gone wonky, text being cut off the left, etc.
How to add a custom tab to the top navigation?
Can someone point me to where the html template is located in the folder structure so I can add a custom tab in the header that points to another page? I am fluent in HTML, CSS and scripting. I just need to know where to customize the main template. Thanks!
Thresholds
So the file size monitoring is not required for our SQL servers so I have been removing each File Size monitoring from each of the SQL Servers one by one. Two part question: I removed it from a server but its still reporting NEW alarms saying that there are files bigger than the threshold that was previously in place. How long should it normally take to stop seeing new alarms (I cleared the old ones after I deleted the rule) Can I set Templates? For instance I have a bunch of Dev servers that we
LDAP support what is taking so long?
I have read that AD support for OpManager users was added. I can't see the option to add AD integration in OpManager Admin screen. Also when will LDAP be supported? I really thing that LDAP support should have been added first as AD is just a modified version of LDAP.
Ability to Copy Rule Groups in Custom Audit Actions
Recently doing a lot of work with custom audit actions. Would be nice if one could copy and existing rule group and past within the same audit action. For example, On one custom audit actions i needed to it take into account the file name involved. That meant re-creating the same rule group 25 times within the same audit action and then adding an additional filter in each rule group for the file name. very tedious. Of course, if the rulr group logic could simply have been changed to AND ..... :)
Ability to change rule group Logic to AND in Custom Audit Actions
For example, on one custom audit action I needed to it take into account the file name involved. That meant re-creating the same rule group 25 times within the same audit action and then adding an additional filter in each rule group for the file name. this is because in the absence of advanced correlations, the rule group logic is always OR . Very tedious. Of course, if the rule group logic could simply have been changed to AND I could have simply created 1 additional rule group, set the rule groups
Problem with reports tab in ADAudit
Hi people, I have a problem, when i go to reports tab, the page goes blank and no load. What can i do? Kings regards, Carlos
Error 100 in eventlog analyzer
Hi I'm getting this error in the windows logs. ../mysql/\bin\mysqld-nt: Can't open file: 'syslog_hr_trend.ibd' (errno: 1) For more information, see Help and Support Center at http://www.mysql.com. in the error log in the MySQL data directory I see the following error. How can I resolve this? 160106 13:41:07 [ERROR] ../mysql/\bin\mysqld-nt: Can't open file: 'syslog_hr_tre nd.ibd' (errno: 1) 160106 13:41:07 InnoDB error: Cannot find table eventlog/syslog_hr_trend from the internal data dictionary
Importing Request - Date Field
Hello, all... We are including request by import data, but the fiel Date could not be fixed in the rirght value, it set the date where was imported, not when the request being make. Help, please.
Project Management Module Reporting
I see there aren't really any reports for the project management module. What is the easiest way to create project based reporting? I would like to run a report that shows work log details / summary information. Basically I want to see where my team has been spending time. I want to run a report that shows how and where they spent their 40 hours each week. Ideally, I would like to see the breakdown of work log time tracking across not only projects but also incidents, etc so I can see and summarize
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