I am trying to fill worklog, for closing tickets. But even after setting values for "
Start Time " i am getting below error:
"FailedError when adding work log to request - 32 - Time taken to Resolve or Start Time is mandatory field"
Method used: ADD_WORKLOG
XML request to fill worklog:
<xml><Operation><Details><Worklogs><worklog><description>Closing comment</description><technician>Heather Graham</technician><cost>25</cost><executedtime>23 APR 2013, 01:00:00</executedtime><starttime>22 APR 2013, 01:00:00</starttime><endtime>23 APR 2013,01:00:00</endtime><workHours>24</workHours><workMinutes>0</workMinutes><otherCharge>0</otherCharge></worklog></Worklogs></Details></Operation></xml>
Can somebody please help me to close this issue.