User Modification Templates problem
How can i add this attribute to User Modification Templates?
Desktop Central Home Tab
How do I edit/delete some of the quick summaries that appear?
Find Blank Fields in Request Module
Normally, I use the Magnifying glass and enter a string or number to filter out a subset of requests in my list. However, what if I want to show all records where the value is blank? I've tried Blank, Null, "", " ", '', ' ', a space, and - (the default value placed for a blank value)...nothing seems to return the rows where the value in the field is blank. Any ideas? Thanks, Mike
File Monitoring
Hello, I am not able to create a template for windows directory to be scanned. I get the error: The test path that I am trying to use is C:\dell\ Oops !! an Error occurred Message : Not available Stack Trace : Stack Trace is not available. Can you please help? Kind regards Marcin
Chat Tool
When we initiate a chat session the client chat tool does not show the text admin types. I believe it is a text color issue. Does anyone else have the same problem?
when install service desk the free edition on windows 2012 r2 it is stuck
hi when i install the software on windows server 2012 r2 the software cannot start and she is get stuck on start what can i do to fix it ? tnx
Upgraded from 9115 to 9121 and am no longer an admin
When I log in now, I am just a basic user and can not restore functionality. Not sure how to proceed.
Issue with formatting when copy & pasting
Hi, When copying and pasting blocks of text from MS Word or Outlook into Service Desk Plus, the formatting looks terrible. Mostly the spacing is affected, but when using bulleted lists or numbered lists, they are chopped off the left hand side of the text editor box. For example, from the source text (in MS Word): Pasting directly into an Announcement in Service Desk Plus, the formatting breaks: After stripping out some of the CSS on the Announcementes page, you can see the bullets and numbers actually
Can not associate a request to a problem which was created in the service catalog
(Post relevant to ServiceDesk Plus build 9120) Hello It is not possible to associate a Service Request to a Problem. It works for Incident Requests. It is possible to associate a Service Request to a Change or a Project. So this must be a bug? Regards, Markus
Manual Backup and Other Functions
Are there any advanced options for %ManageEngine%\Servicedesk\Bin\BackupData.bat ? We would like to just do a backup of just the configuration, and manually.... Can this be done by running the file with parameters like / or by editing the file to amend the backup type ? The bin folder has alot of files, some have been added since we upgraded so is there a guide or list of what each one does in the the Bin folder ? I'm sure this would be of use. The backup is a bit unclear what
Recent Items Disappeared
Hi All; I have manageengine service desk plus build 9010 and after tunning performace on https://www.manageengine.com/products/service-desk/help/adminguide/general-features/performance-guide.html#i Now Recent Items list is empty when i search on any machine or working on any tickets ; history should be appeared in the recent item .Could you please help me to cover that issue?!
Asset Request
Hi Dears Is there any way to auto delete some scanned asset that are not now in my domain? for some reason like change the windows that computer name is no t exist with that name. after some times maybe one pc with 4 different name in the scanned assets will be showed. is there any way to scheduled auto delete some like these assets? Thanx
Mail Fetch Stops
Hi Need some assistance here, for one or other reason my mail fetch seems to stop at random. Will fetch about 10 mails and then stops at certain mails, can not pin point any reason why. Please advise?
track overtime and/or after hour in worklog
In the work log, we would like to mark work as need either overtime and/or after hours either by adding check boxes or duplicating the hours and minutes worked for each time type.
Rest API CMDB problem
Hello Im trying to fetch information through the Rest API but im havving trouble the XML <API version="1.0"> <citype> <name>Database Server</name> <criterias> <criteria> <parameter> <name compOperator="IS">Asset State</name> <value>In Store</value> </parameter> </criteria> </criterias>
Reconnect to SQL DB
We had a server issue and need to reinstall OpManager. How can I connect the new install to the old SQL Database?
Need to combine two type of report in one single report
Hi admin, I would like to have a combination of these to report in into one single report: tabular matrixThe combination report is tabular + matrix Thanks
Patch Scanning Question
Hey guys, So we have several laptop users who don't regularly turn the laptop on, but do at least once or twice a week. I've noticed that I don't have their patch details, because when we normally run a scan, they're frequently not on or online. So my question is this. 1) is there any way to set agents to automatically upload patch details on contact? 2) if not, what is the best practice for obtaining patch details on remote machines used infrequently, lots of scheduled tasks to scan at odd hours?
WAN Agents Adding an IP Scope - periodic check interval
Hello We are currently setting up a couple of remote offices and while reading through the documentation we came across the following when it comes to Adding the IP scope. Adding an IP Scope Desktop Central has different agents for different locations, for example a local office agent will not be the same as the remote office agent. Similarly every remote office has different agents as well. When you are managing computers one or more remote locations, you can have a defined set of IP ranges for
DC Patch database update
Is there anyway I can have the DC server update its patch database immediately (now) instead of scheduling a date/time?
Folder logging test
Hi All, We're finding our Folder renames and Folder deletions are not getting logged via the File Audit portion of ADAudit Plus. We're on a Windows 2008 R2 platform. Could folks create a folder, rename a folder, delete a folder then see if all these actions are logged? If you could kindly post what server OS you're running and what results you're seeing? Thanks, Brian
Java 8 update 72
I see update 71 in the list of patches, buy why not update 72? What am I missing / not understanding?
Custom Triggers
I'm trying to figure out a way to run a trigger against the ticket that triggered it. For example, if a ticket comes in about a user getting locked out of their AD account I want a custom trigger to run a script that edits the category and subcategory of THAT ticket. I could have the script edit a ticket I specify with the {request_id} parameter but I don't know how to make the request Id dynamic. Here's an example for adding a time log to a ticket: $inputData = @" <Operation> <Details> <Worklog>
Send different notification for specific groups
Is there a way that a ticket assigned to a group can have a different notification from the template? For instance, if a ticket is opened by an external email address, they receive a notification that the ticket was opened, but it does not contain a URL to the help desk, while internal email addresses do. If this isn't possible, can we disable all notifications for tickets opened in a specific group? If neither of these are possible, can we set it up where a group receives a different URL when they
Is it possible to restore objects past the tombstone lifetime?
Is it possible to restore objects past the tombstone lifetime in Active directory with Recovery Manager PLUS ?
Failed to start the server. Please refer logs for more details
I have tried several times unsuccessfully to install this product on any version of linux. I have tried Centos, RHEL, and Ubuntu and when I run sh run.sh I get the above error. Is there any prerequisites that I am maybe not loading? This is very frustrating...
Forward function not working
Hello, We have two BU's set up, on one of them the Forward function works as intended. However on the other business unit, when pressing the Forward button it doesn't include the text from the mail I am trying to Forward.
Report Extraction
In the report extraction , which means "Down Parent" and "Down" ?
Sending notification failed.
i'm getting the following error when trying to send emails. following settings SMTPS/TLS port 587 with Auth. i have tried other settings but nothing is working. I have also restarted the service a number of times. I have attracted the Support file. I have the following error in the logs Caused by: javax.mail.MessagingException: Exception reading response; nested exception is: javax.net.ssl.SSLException: Unrecognized SSL message, plaintext connection? at com.sun.mail.smtp.SMTPTransport.readServerResponse(SMTPTransport.java:1462)
Site- Fail assignement
Hi , all of the clients was imported trought AD. When the requester add a new incident the site asignement is the same in all cases. I verified if the label Office in AD if is diferently of the Helpdesk, but is the same data. I hope be clear. Add images for better comprension. Regards
Does ServiceDesk plus support MS SQL 2014?
We are in the process of upgrading our existing database farm to MS SQL 2014 and was wondering if this is supported by ServiceDesk Plus. I can see from the System Requirements page (https://www.manageengine.com/products/service-desk/system-requirement.html) that MS SQL 2000, MS SQL 2005, MS SQL 2008 are supported, but is the site simply out-of-date or is the latest version of ServiceDesk Plus incompatible?
Problem Updating Password Manager Pro
I am currently using Password Manager Pro version 8.1.0 (Build 8101). I recently noticed there were three updates which we could apply, which I was planning on completing last night. I have completed updates previously so was confident this would work. Update "8100_8101_8102_to_8200" was downloaded and ready to be applied, however I ran into issues when attempting the update. Upon running 'Update Manager' from the <PMP>/bin folder and selecting the ppm update file, I received a message saying that
ServiceDesk Plus and and Remote AssetExplorer Server
Hi Does anybody know which version of Remote AE Server is compatible with Service Desk Plus 9.1 Build 9118? Because if I try to import data into ServiceDesk Plus I get the error message: Problem while importing the assets : This remote server data is not supported to import in the current central server Regards Chris
Restricted Users table
We currently have around 60,000 users in the restricted list. Using the UI on the admin web page is simply too tedious to clear the list out. Is there a way to clear that table out all at once? Trying to do it through the page is going to take days. Here are the issue's we've run into with how the list works now...it worked well when we were testing the tool, but we are finding issues now. Users are ending up on the Restricted Users list when their accounts are disabled, which is what we expected
Request Grid -Export to Excel
Often I have to write a quick custom view on the request tab and I don't always want to save it as a permanent view or create it as a report. I would like the ability to export the search to Excel right from the Requests Tab Grid based on the query and resulting columns that I have selected .
OpManager isn't receiving netapp traps.
Hi, I have an OpManager server configure for receiving traps of all my devices. The problem is that i have a netapp storage that is configured to send traps to the opmanager server, but the opmanager isn't receiving any trap from this storage. I stopped the opmanager services and ran the MIB Browser tool and the MIB Browser tool can receive all the traps. Can someone help me with this issue? Best Regards, Fabián Escobar
IE 11 with SSO
We have been using SSO with Service Desk now for over a year without any trouble. Once we loaded IE 11 onto our computers the SSO will not longer work for this browser. We have added it to our intranet site but still have not had any consistent luck. Some times the users just receives a web page with nothing on it or sometimes it loads the sign on page. SSO still works perfectly when using the Chrome Browser but IE 11 will not work with any kind of consistency. My guess is that it is a setting
error when editing request details - Exception while updating Workoder.null
After the update to 9.7 build 9105 our technicians are getting the following error from their android phones app when trying to put requests on hold. Error when editing request details - Exception while updating Workorder.null They are able to put tickets on hold if they go back to their desk and log in using a browser on the web interface but this is not ideal. We have tried changing their permissions etc. nothing seems to work. Any ideas?
Task Templates for Changes
Hi, Id like to confirm if is possible now or if we can have these in next releases: - Create a group of Tasks and use it inside a Change, in a Implemmentation fase? - Import data from a CSV to create a Task Templates - Based on a Service defined in Submission fase, use a pre-defined Task templates for implementation? Thanks Paulo Santos
clear system log
Hello. How can I clear system log? Thanks.
Next Page
