AD Computer cleanup
I've followed the stepsoutlined in this post to create an automation policy and task which will remove inactive computers. My question is what happens if a computer is enabled and moved to a different OU in the 30 day waiting period before deletion? Several of my techs still use ADUC rather that Manage Engine and I want to make sure Manage Engine is smart enough to see there has been a change and not delete that computer account because of the change. Thank you, Kyle
Problems with Ping Button
Hi, I applied a patch that OpManager technical support send to me to solve some problems with the vCenter and ESXi. After that, when i press the ping button that is in the snapshot view just appear a yellow line with no info. Best Regards, Fabián Escobar
what is the purpose of the emergency and retrospective check boxes for a new change
Hi While I understand the different types of changes and see where the template and workflow come in to the picture, I am not sure what the point of the 2 check boxes are. They don't seem to do anything ie you still have to pick the workflow and template so why are they there? Wayne
Support page annoyance
We are on 9120. using https connection and few annoyance on support page. 1. ServiceDesk Forum section dose not show in frame. I'm on Win10 + IE11. Open to new tab/windows0 will show forum feed. 2. Latest release indication is not show until allow this ( nut it's not a big issue) Both are not critical but I thought you want to know what I'm seeing. Thanks,
Custom attributes
Hey, I can import additional attributes (to users additional fields) from AD which are already there like ''carLicense'' or ''comment''. But does ServiceDesk support custom made attributes from AD? Thanks
NetFlow IP Groups
Hi, Can anyone tell me how many IP Groups are supported with the Manage Engine NetFlow license please? I'm currently running an essential license version 11.0.1 Regards Mike
'Manager can update member list' in bulk CSV import during Distribution list creation in ADManager
Hello, Is it possible to to enable 'manager can update member list' while creating multiple DLs using a CSV in ADManager? If so, what attribute/condition needs to be used? Thanks!
check sum validation failed
hello, I got this error when downloading a patch Patch : 101894 successfully downloaded but check sum validation failed.Ensure that Proxy/Firewall configuration does not restrict downloads from the domain http://download.microsoft.com. this is the only patch that failed to download and I can get to the site with with out error
Reply to email submission includes the original destination address
We receive emails to multiple email addresses like support@ourcompany.com and services@ourcompany.com. Scenario Requester submits a request email to support@ourcompany.com. When we open the request and try to reply to the ticket the to field has the requester's address but the cc field has our company address, support@ourcompany.com. I can't find any setting to stop this from happening or any setting that would cause this. This is causing problems when we go to resolve the ticket. The ticket
pmp 8.3 can't add accounts <\/b><\/td> 1<\/td><\/tr><\/table>
Trying to add accounts after upgrading to PMP 8303 (latest version) and get the following errors Any ideas? <\/b><\/td> 1<\/td><\/tr><\/table>
Auto Logon tab question
I'm wondering if there is a way to view RDP connections in the Auto Logon tab in a list view instead of large icon view? The list view is available under the My Passwords tab, but i can't find a way to change it under the Auto Logon tab. Thanks
EMC Avamar
Anyone have any experience in setting up Avamar in Password Pro? Also, when I click on a resource, my 'More Actions' tab does not contain a drop down menu when clicking on it. Any ideas?
Addicional Fields filled with email body data
Hi, We need to create a new Request Template for our HR departament. In this template, we will have some addicional fields that must be filled with informations that are inside the body of email. For instance: In the body of email, we will have a simple form: Name: John Smith Age: 23 Genre: Male With this information, the addicional fields below must be filled automatically when the ticket was raised: NAME AGE GENRE Is it possible? The idea is create a standard email form for our HR departament.
Issue with SelfServicePortal
Sometimes, SelfServicePortal doesn't open and I receive an error message, this happen specially on XP any suggest? Thanks Stefano
Form Designer - Additional Fields
I created several additional fields while using the Form Designer and I need to delete some. When going to Helpdesk > Service Catalog > Manage > Additional Fields, the fields that I created while in Form Designer do not show up under ANY category, including the one I made them in. This seems like a bug. Does anybody know how to delete these fields?
ServiceDesk Plus on Cluster Server
Hello All, For High availability, I think and I suppose service desk application can be installed on different servers like 3 servers and then using Load Balancer to access the server simultaneously on a single IP address. I think this can be achieved in as much as the Database is central... maybe on a cluster in the enterprise. My concern now is the attachment for the cases and assigning of case numbers. How can this be responded to? Is it done by the application or by the database? Can the path
4GB limit for WMILog.txt file
We're running v 11.6 on Windows 2008R2 x64 server with PostGreSQL On 3 occasions recently WMI collection has stopped working and the server has required a reboot and the Log folder renaming to get it working correctly again. I've just noticed that on each occasion the WMILog.txt file has reached exactly 4GB in size. The file then does not update after this time, WMI data collection stops and there are no new polled values available. Is there a workaround for this or a config change available to remove
[SUPPORTCENTERPLUS] change database from MySQL 4 to PostgreSQL 9
Hello, Is there a way to migrate from our actual Supportcenterplus ' MySQL to PostgreSQL ? On a windows, we tried with the 'changeDBServer.bat, without any success. No solution found on the forum or in FAQ. Waiting for your reply. Thank you.
Department Head and Approval of Service Request
Dear All We have setup a service request template for a new hire. This contains the field 'Department Head' as well. In the workflow, we've added the $DEPT_HEAD$ for approval. The problem is that when they fill in the form, on the departmen head available list, in only the requesters name. If we try to just type in the field, nothings coming up except a very few names. These names are not selected as department heads on any of the departments. Also, names which are selected as depertent heads are
Netflow Linux Installation Sudden Not Started
Hi, I am using 64 Bit Linux Installation of Netflow Anzlyzer build 9860 and was working much fine but since today morning netflow service was unable to start and give SYSTEM HALT error when try to start from RUN.SH. Attached is the screen shot for the same. Kindly check and guide to resolve this issue. Arshad
How to report the actual time spent on a ticket?
Hello! I would like to report the actual time spent on a ticket, but I cannot find a suitable reportable item. This is what I mean by "actual time spent": The sum of all time periods that the ticket was "in progress"; that is the time between ticket creation and resolution, but minus the "on hold" time. The "elapsed time" is the total time between creation and resolution including on hold time. The "time spent" is only the time entries made in the "time entry" tab. Both are not what I need. Is there
change workflow
hi , How can I set the double check in the change workflow?
Show Variables Content in Notification Rule Mails from Service Catalog Additional Fields
(Post relevant to ServiceDesk Plus build 9120) Hello It would be very useful if I could include variables in the Notification Rule Mails which I created in the Additional Fields in the Service Catalog. It works fine for the Incident-Additional Fields but not for the Service Catalog Fields. Could you please add this as an important Feature Request. Regards, Markus
App Manager plugin in OpManager comes up blank in IE11 after installing SP 11.6
App Manager plugin in OpManager comes up blank in IE11 after installing AppMan Service Pack 11.6 In IE9 it shows me a login screen I've never seen before. Works in Chrome and IE Please advise what to do to fix this, thanks.
Feature Request: Notify Support Reps if unassigned ticket is updated by contact
I've asked for this feature request more than once, but here we go again... Please, please, please, add an option to notify support reps if an unassigned support request has been updated or changed in any way, shape or manner. So if the contact updates the ticket, tell us. If the contact adds a note to the ticket, tells us. If a support rep replies to the ticket (but did not pick up the ticket), tells us. If a support rep goes into the unassigned email and edits the ticket (i.e. changes it to
Custom home page for every client
Hello! Is is possible to set different home page for different client ? I have few clients/users and I want them to have different home page (different logo/description) after they logon to the portal. Is it possible in free version (on premise) ? Thanks for advice!
Reporting from opmanager postgre database using pgadmin
Hi Team, I have a probe running with PostgreSQL as database. I installed pgadmin and im able to see all the tables in postgre sql. since the reporting is very limited and we are not abel to add any column like location to the report. Please let me know the database schema or the query to get the following columns from devices that are available in the probe. 1. Availability as per Technology(Switch, router) 2. Availability as per Location (as mentioned in each device) Thanks In advance. Regards,
Trap Processor name and description in Message - Need the varbinds
Hi ALL, I need to know the exact varbind of the Name and Description fields in the trap processor mapped to the message we get. I need to know the varbind ID of the field highlighted below for SNMP Trap processors. We need to add them to the message that we get. For example. Instead of $sourceMO(Displayname) I need to get the Rule name of the below trap processor. Regards, Prabhu
Multiple Schedule Reports In One Email
Hi there, I have 3 different reports that I have scheduled to run every night and be sent to the same email group. Is there any way to have these sent in the same email so there is a bit less spam? Thank You, James Leitz
Reportng/Scheme Table for ServiceDesk Plus
Is there anybody here have difficulty on generating report? Say. I am generating a time spent report but it is not easy to filter out by incident/service request type. That's why now we need to create a general incident report with all incident and service request and take a vlookup to merge all fields I need. Is there any way we can have a full scheme table structure then I may easy to create such report?
Suggestion for you ebook - 20 ServiceDesk Plus Hacks for Better IT Help Desk Management
In your guide, 20 ServiceDesk Plus Hacks for Better IT Help Desk Management, It would be good under each suggested 'hack' to denote which version of ServiceDesk it applies to. For example, in one you reference the use of the Service Catalog, which is in the Enterprise version but not in the others. Granted it's an option for Pro, it would be better if the e-book noted the differences. https://www.manageengine.com/products/service-desk/help-desk-tips-tricks.html
Change Management - Migrate To New Status
Has anyone configured Change Management - Migrate To New Status in SDP? We have not completed this task and need to complete it. In my attachment, I think I have selected the proper options except for the release stage. See attachment Thanks
Exchange Health Monitor and HyperV performace monmitor do not match
Could someone explain to me why these two programs report such widely different results? Thank you
Cannot generate report in ServiceDesk Plus V9.1
Dear, ServiceDesk Plus Team I'm now using Service Desk plus 8.2 and trying to upgrate to version 9. The setup probably work fine but I found some problem in my Ubuntu 15.04 X64 with progreSQL Server. When I generate any report in my testing server, the result of its show below: Dear user, Unable to generate the report, So please contact servicedesk support for further assistance to resolve the issue and forward this mail and support file(s) to support@servicedeskplus.com Error Trace
OpManager Workflow - Start Batch File
Hi All, Is there a way with Workflows to start a batch file on a remote machine? Thanks Paul
Multiple Managers for Distribution Lists
Hello, Is it possible to add multiple managers for distribution lists in ADManager through CSV import? With one manager, it works perfectly fine. But I get an error message when I add two: Error in Creating Group, A constraint violation occurred. - Error Code: 8007202f Please advise. Thanks!
login to Desktop Central
Is there a way to use domain credentials as the login to DC or are we stuck with admin
Log User Unlocks as well as logins
Trying out ADAudit Plus and cannot seem to find a way to find user logons that include unlocking of the workstation. Our workstations lock after a period of time and we need to be able to log/track/report when this happens as well as when a user unlocks the workstation. This is especially and issue right now if someone just leaves their workstation locked overnight and only unlocks it in the morning v a full log on. Is this possible?
Establish STMP Email address
Hi, We are using AD Manager 6.3.0. We are trying to use AD Manager to replace Active directory users and computers for our help desk. Is there a way to establish an new SMTP address in AD Manager similar to the exchange task wizard in Active directory users and computers ? Please see screenshots below:
Custom Script in Version 91122
Hi, after updating to the newest version (91122) it is not possible to select a computer or computer group for a custom script. The choice of type for the target is greyed out and limited to Remote Office or Domain (see screenshot). I am using firefox (newest version) with windows 10. Any ideas? Thanks, Juergen
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