error 100
I'm seeing this in the windows logs. ../mysql/\bin\mysqld-nt: Can't open file: 'syslog_hr_trend.ibd' (errno: 1) For more information, see Help and Support Center at http://www.mysql.com. and in the err log. the error log is a few gigs in size because of this. Any thoughts on how to fix the error? 160106 13:44:53 [ERROR] ../mysql/\bin\mysqld-nt: Can't open file: 'syslog_hr_tre nd.ibd' (errno: 1) 160106 13:44:53 InnoDB error: Cannot find table eventlog/syslog_hr_trend from the internal data dictionary
Auditing OU and GPO Changes
Hi Can anyone advise as to which Windows 2008 audit settings are required to see events being generated (into ELA) for amending, deleting and creating OU's & Group Policy. Currently nothing is being generated in ELA. I do have DSA and Policy Change set to Success within Auditing Policy. Plus in "advanced audit policy" I have: DS Access set to: Audit DS Access (Success) Audit DS Changes (Success) Policy Change set to: Audit Audit Policy Change (Success & Failure) Audit Authentication Policy Change
AD Modified Attributes "-"
Hi, In the modified users report shows the following on Modified Attributes What does it means?
Connection refuse on Eventlog plugin
Hi, I just install the plugin Eventlog on Opmanager. when i go to the Tab "Log analysis" i get a connection refuse page. When i run the run.bat i get this : Problem while Starting Server System going to Shutdown --- received process interrupt Shutting down the JVM now! java.lang.NullPointerException at com.adventnet.mfw.Server.updateStatus(Server.java:705) at com.adventnet.mfw.Server.shutDown(Server.java:790) at com.adventnet.mfw.Starter$1.run(Starter.java:579) Any idea
DeviceExpert Java REST API
Hey there, I'm trying to connect to the DeviceExpert with the REST API inside of a java application. My problem is that I'm getting an empty result returned and not a json object as it should be, but the connection responseCode is 200, so that should not be the problem. Do I have to authenticate somehow before I can make the api call? Or is the generated api key enough? Any help would be greatly appreciated. The urlParameters look like for example: "API_KEY="+apiKey+"&ACTION=GET_ALL_DEVICE_TYPES"
Technican losing domain
Hi I have experienced on two or three occasions where one technician will be working fine and suddenly on next logon, be a requester. I have tried many things to resolve this, but the only sure fire way of fixing it is to completely remove them from SD+, reimport from AD and make them a technician again. It appears (and I may be wrong) that the technician loses the domain, and no matter what we try, it won't reconnect. Any ideas? Thanks James Gander Gander Service Management IT Operations and Service
Notes default to 'Show this note to Requester'
Is there a way to make the default for Notes to default to 'show this note to requester' for all tickets?
Survey and close emails
Is there a way to incorporate the close incident email notification and the survey email into one email?
1 helpdesk technician 2 domains
Hi All, Is it possible to have one helpdesk technician manage/reset passwords in both domains, instead of have 2 accounts for the same person to manager both domains. I know you can check impersonate as admin which will work. But we also have ad audit in which when impersonate as admin is selected, the user that made the change is not logged in ad audit, but rather logged as administrator making the change. Thank you. Tony.
ADMP-PPM file won't install.
Hi, we're currently on AD Manager Plus v. 6.2.8.1. I have not been able to successfully update the software to v. 6.3.5. I have downloaded a few different update versions, in the hope that one might work, but none have. The error I get is: "The ppm file that you ahve specified is not compatible with this product." The versions that I have attempted to upgrade using are ""6200 through 6292", "6300 through 6341" and even some of the other, lower versions. Can you suggest where I might get the correct
Mail Queue Monitoring
Hi, How can I setup mail queue monitoring using OpManager to monitor if the amount of mail in our queue (which is using postfix) is above 100? I have this script, and I want to run it on the server and have OpManager run it and create a ticket/request if the queue is above 100 #!/bin/bash queuelength=`/usr/sbin/postqueue -p | tail -n1 | awk '{print $5}'` queuecount=`echo $queuelength | grep "[0-9]"` if [ "$queuecount" == "" ]; then echo 0; exit 0; else echo ${queuelength};
Remote Control Missing in SDP
Hi, The remote control tab is missing in asset details in our SDP. Agent and RDP both ticked in remote control tools in admin tab. Running SDP and Desktop Central. Desktop Central is correctly syncing workstations to SDP. Tried to post this yesterday but it vanished? thanks Dan
Email Reply to Ticket
is there any way to get the cursor to be in the description box and not the recipients name
Delete Unnecessary Unsolicited Traps
We are currently testing the unsolicited traps feature of OPManager. However, we are receiving a lot of unsolicited traps already. Is there a way of deleting those traps that we don't need in the OPManager application itself and not by stopping the traps generated by the device which is being monitored? Thank you.
Customer Facing Reports/Dashboards
I would like to provide all of my requesters a dashboard that show all open incidents at the moment. In other words, a real-time tool that requesters can use to see what issues we face at any given time. This does not seem to be possible by default. My question is, is there a way to do that with REST API? Or has anyone tried to do something similar to this? Any ideas or advice will be greatly appreciated.
WhatsApp
Hi, People like to communicatie in different ways, e-mail, telephone etc. One of the new ways is Whatsapp, no whatsapp web is there is it possible to connect whatsapp into SCP? Jef
How to BACKUP Settings
Hi all, I cant figure out how to backup Settings, like selfprotal, business rules, incident templates and everything else, is it backed up with default backup? or should i copy them manually? i am going to change DB from postgresql to express, any suggestions? will my backups work?
No more attachment in admin mail for Password Reminder
We are using SelfServicePlus for password expiration warnings. Since Update to latest 5309 the admin address is missing the report as attachment (no matter if HTML or PDF is selected). Is this a known bug?
Windows 2012 R2 server being discovered but no vCenter
The Windows 2012 R2 server is being discovered using SNMP and WMI, but it never finds the vCenter installation. All the ESX hosts have had the MOB enabled. What am I doing wrong?
Forwarding merged requests in one email
Good morning, I am wondering if there is a way to forward all conversations in one email when the conversations were created through merging. In other words, I merge three or four requests, and then want to forward the entire thing in an email. I cannot see how to forward all of the pieces rather than just one at a time. Anyone done this? Diana
Format reply template SDP 8114
Hi, The format of the letter in the "Description" of the "reply template" is dropped constantly. When technicians use the template created, the font size, the font and line spacing changes completely. As I can solve this problem? Thanks, Mauricio Fuentes
MESD+ Integration with SCCM
Hello! I have a question about ManageEngine ServiceDesk Plus. Can I use SCCM agent instead Standard ServiceDesk Plus agent or connect direclty to SCCM database? Also, I've read about special API for integration with SCCM. Is it available in hotfix or service pack now? Thank you!
Wishlist for version 12
Hi, I hope that in version 12 that supposed to be out on Q1/2016 you're going to add the ability to add monitoring to email chain, I.e. send an email to a defined mailbox and check that it reached this mailbox. Also, the ability to do health check to FTP sites for example. And the most important that the upgrade from 11.4 and up will be transparent. Udi
OPManager Display Device UPtime
Hi Support team, I have tried follow the procedure as this link below unsucessful: https://forums.manageengine.com/topic/uptime-alarm I used the MIB and resulted as fgSysUpTime.0:-->422517387 I tried add a monitor selecting this MIB but I dont know set as hour or Days. Could you help me?
ServiceDesk Plus portal slow to load in browser
we recently ran into a problem where servicedesk now takes upto 3minutes for the portal to load within the browser. this happens from any computer ( even running locally from the server where its installed on). i reinstalled SDPlus restored the backup and the problem still occured. we were running version 7611 so after the install i upgraded it to 8.0.0 Build 8021 and the problem still occurs!! once it loads its not too bad to browse throiugh the different tabs and create jobs, its just that inital
Informed users
Hi, Request are only visible for the requesting user. Technicians can view all requests. Can you provide a user-field for those users or for user-groups (already existing in SD+) that may view the request. Thank you for considering this proposal. Best regards, Mark Flothmann ICT Healthcare Support Coordinator ___________________ U ZA - Universitair Ziekenhuis Antwerpen Directie ICT Wilrijkstraat 10 2650 Edegem W www.uza.be
Print Customizer
Is there a way to set the default option for the print customizer? See below, we want ours to default to Notes, History, Resolution, Work Log and conversations to be unchecked
NON ENROLLED USERS
Hi, I am trying to edit NON ENROLLED USERS, pop message. I have edited details on force enrolment page and restart service but no joy. Also there is a small button "Enroll" we want to change this to "Enrol" Please advise. Please find attached image for more details. Thanks Abdul Challah
Unable to reset admin password
I believe we were using a service account to query our AD. That account was compromised and therefore disabled. We now can not login to the console. I reset the ADMIN password using the .bat file .. one issue (I think) is that on the login screen the Log on to: drop down only has our domain listed .. I put in the admin admin and it fails .. I tried local\admin for user name but that failed as well. Ideas on how I get back in?
AD user object. Dail-in properties
Hi All I have a group of 900 users who i need to modify For a application what uses radius it is needed to put the acountname in the DAIL-IN tab section of each user account. In the attribute msRADIUSCallbackNumber So this attribute works in a single modifacation of the user. But i need to change 900 of them. What is the best way to do this ? Regards Tiemen
Tracking hosted application licenses
How can you track user based cloud application licensing in ServiceDesk Plus? We have multiple cloud based applications and need to track license usage. Thanks
Need to trigger multiple tasks using Sub-Category / Task assign group needs to be equal to Ticket assignment group
Hi All, I am new to the forum and I have a couple of questions: 1) When a user makes a request Ex. Off-boarding employee. This request has multiple tasks Ex. AD/e-mail disabling, folder access removal, other application access removal. How can I trigger the above three tasks once the user selects Sub-Category: Employee Departure? Also, is it possible to populate text in the Description field using the same trigger (sub-category)? 2) Is it possible customize the task assignment group in order to match
How to pull a report to show workstations with specific software and associated local user accounts
I'm able to create and run a report to show workstations that have specific software. But I need additional information on that report, more specifically, local user accounts on those workstations. Can someone help, provide some details on how this can be accomplished? Thanks
The spaces are doubled every update of the ticket
Hello, I need your assistance how to solve the problem mentioned in the subject. Every single time I somehow edit the ticket, the spaces / gaps between every line doubles, therefore after 4 times of editing I have the body of the ticket long as e.g. 4 A4s, instead of a half of A4. This is pretty serious issue, since we cannot function like this. Thank you in advance for your assistance! Mako
Breakdown of Notifcation Rules?
Just wondering if there is a breakdown somewhere on each of the notification rules and what triggers each one, (Currently Running 9.1 Build 9121) some of them are confusing and to me look duplicated. e.g (Under Requester Notifications): Acknowledge requester by e-mail when a new request is received. Acknowledge E-mail Cc users by e-mail when a new request is created. To me both of the above are the same.
$RequestLink sent with http:// twice
For example- Click for details : http://http://mfm-svr-19:8080//WorkOrder.do?woMode=viewWO&woID=3085 I went through the templates and "unlinked" but they still are being sent out with the double http:// Anyone know where to fix this issue?
Site based notification required
Hi, we need site based notification rule which is not present currently in 9048 SDP 9.0. different customer configured on different site and their requirement is also different...but we are in trouble as SDP not allowing us to configure site based notification. Mohammad Golam Rabbany Proud Customer of MESDP
Change status when Support Group changes
Is there a way to change the status of a ticket to 'Open' any time the Support Group changes?
Servicedesk start page
Hello! Is there possible to change start page from Home to Requests page? Thank You.
Configure Action Drop down menu ?
Hello, I would like to know if there any possibilities to add an option in the Action drop down menu for a Request ? We would like to add the "Due By" date directly from the request page without editing the request. Actually (from default) I can edit, delete, pick up,close, merge or link from the Action Button. Can I manage these entries ? Thanks for your help. Regards.
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