Trigger external program when incident logged
Hi,
I've created a business rule that when a user raises a request/incident for a particular category it is automatically assigned to a particular group. I want to take this a step further and assign to a group, call an external program to create a ticket in Jira and then update the request/incident within Servicedesk Plus with the ticket number from jira, then close the incident....
Is it possible to trigger a call to an external program within Servicedesk plus?
Thanks
Steve
I've created a business rule that when a user raises a request/incident for a particular category it is automatically assigned to a particular group. I want to take this a step further and assign to a group, call an external program to create a ticket in Jira and then update the request/incident within Servicedesk Plus with the ticket number from jira, then close the incident....
Is it possible to trigger a call to an external program within Servicedesk plus?
Thanks
Steve