Solution about monitor htttp(s) urls request parameters with dynamic value..
Hi, I would like to create a url monitoring, where a value of the parameter is to get in as the day of the year. every day the value has to change.... how can I do?
Java 8 Update 91 (64Bit) when run through Patch Management uninstalls all previous versions
Hi, When running Java 8 Update 91 (64 Bit when run through Patch Management it uninstalls all previous versions including the 32 bit version which the affects apps using java 32 bit. Any clues or solutions
Adding vmware servers - Best Practice
Hi, What is the best practice when adding vmware servers/hosts (these are the vms which are running linux/windows)? The reason is, our license shows a max of 150 devices and Virtual Devices Monitoring as unlimited Hosts. We are currently unable to add any hosts as we are at 150 devices. Are unlimited hosts the vms running linux/windows or something else? Thanks
Moving scheduled reports
Hi, I need to move some scheduled reports from one computer to another. Is this easy to do or do I have to re-create all the reports? There are quite a lot of them. Regards,
Remote-Control Winkey glitch
I was actually testing another issue (I can remote-in but can't use DC system manager tool) when the remote-user lost control of her PC that I remoted into (HTML5 viewer). The setup: Head office - DC Server - DELL PC using chrome (LAN) to connect to remote-office using HTML5 viewer Remote office - DELL PC (identical to mine) After a successful remote-access session (and then disconnected) the remote-PC thinks that the windows-key is being held down all the time. Getting the remote-user
ServiceDesk Plus 9217 Released
Dear Users, SDP 9217 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9217 SD-62560: When Pass-through Authentication is enabled, any application URL accessed in fresh browser session gets redirected to HomePage. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha Kumar Servicedesk Plus Team
Active directory login on Servicedesk not working in IE11
Hi We have a mager problem with the AD integration on ServiceDesk. Users are still prompt for user ID even when we have enabled Active Directory in the ServiceDesk. Google Chrome does not have this issue......
Netflow - Destinations not showing
Hi I am using netflow analyzer version 9. For some reason all of sudden my Destinations tab is not showing any details about users in he network. Please see the attached screenshot. It shows only "unaccounted"
Barcode Scanning for Assets
HI Do you guys support barcode scanning for assets so we can easily port in assets when they get delivered to our company?
In version 12710, the username and password are not being populated in the edit page of Windows monitors, when we use windows local users
In version 12710, the username and password are not being populated in the edit page of Windows monitors, when we use local users Example of user with problem: "130.10.92.192\universe". This is the message in Chrome: In Firefox is similar: "SyntaxError: malformed Unicode character escape sequence"
Error in SW template for Chrome 51 x64
Hi, today I set up updates for our client test group. Of the first run, Chrome 51 x64 failed and I saw that the MSI package from the template gets created as "MSIEXEC/EXE" package, causing it to fail: Application Details Application Name : Google Chrome 51.0.2704.103 (x64) Version : 51.0.2704.103 Type : MSIEXEC / EXE / ISS / Command Platform : Windows Location : GoogleChromeStandaloneEnterprise64.msi Install switches : GoogleChromeStandaloneEnterprise64.msi Uninstall switches : I already downloaded
[Requests, problem, changes] - Can not Locate the CIs exactly
1. A asset which installed many softwares, if one or two software have a change, especially during evaluating risk, how to locate to the CIs exactly? 2. For problem, how to locate to the CIs exactly when technician analyze the reasons ? I konw servicedesk-plus must have solutions for these case. But only position to assets should not be a solution for these case. Could share your desgin, thinking or solution?
Groups and numbers of members
I haven't been able to create a report that provides just the group name and number of members in the groups. Anyone know how that is done?
How can I see all tickets that are wating on approval
We have multiple techs that are submitting tickets for approvals at all times to managers. Is there a way the manager can just look at all tickets that are pending his approval?
Responce time Report
Looking for assistance on an average Response time and average resolved time report by Region then group. Any help appreciated 9.2 Build 9213 SQL 2012
NetFlow Analyzer Distributed Edition version 12 Released
Hi All, We are happy to announce you all that we have released the most awaited version 12 for NetFlow Analyzer Distributed Edition. The Distributed edition is majorly used by organizations that have distributed architecture across the geographic location. In this case you can install Collectors on the various different location and monitor all the collectors using the Central installation in Head Office. What the new Distributed edition solves:- We have introduced our new UI for the Application
Newly Updated, 3 Questions
Just updated to the newest version this morning, and I have 1 issue, and 2 questions. Ill start with the issue. 1. After the update, it appears that the CSS is incorrect on a couple of the pages. When you go into a request, the buttons along the top (Edit, Close, etc..) are shifted down below the line they should be. Also the Admin page isnt showing the icons as it was previously. Now the questions: 2. Has the ability to change the default incident template per site been implemented yet? I had asked
Archiving not decrease size in MS SQL DB
Hello! I need help. MSSQL DB increased to 80 GB. Archiving runs. Zip files are created on the disk. But the DB is not reduced. Continues to rise in size.
inconsistencies setting up FIM on member servers
Hi we have a group of 60+ member servers behind a firewall that I am setting up for FIM and for the most part it appears to work fine but I have some issues. I set up a test where I create a fake dll file on the server then delete it and then see if the data get into ADAudit. I would say this seems to work about 70% of the time. Every time I go to the server make sure "Force audit policy subcategory" is enabled, check SACL on desired folders to be monitored is applied, verify all desired advanced
All Shared Drives on the Network
I would like to run a report showing me all the workstations and servers on the network and what network drives each has. Is this possible and if so how can I go about doing that?
The RPC server is unavailable - Error Code:6ba
Some servers after removed, the ADAudit presented the following message / email: ADAudit Plus Error Error while collecting event log data from: SERVXXX Error Details: The RPC server is unavailable - Error Code: 6BA Common Error Codes and help Support like about this issue
Restarting the server and automatically running ADAudit
I have installed ADAudit as a service, although after restarting the server i can't get to the site. Scarcely starting manual START ADAudit PLUS allows to get an access to the website of ADAudit. However selection option Start ADAudit Plus automatically at windows startup doesn't work and after the restarting, application always is in condition like below or automatically start is turn off. What should i do to ADAudit will available automatically after the restarting?
Tuning Steps for NetFlow Analyzer Distributed Edition
Hi All, We all know that NetFlow analysis product are resource intensive as it parse the flow records received every second , the product should be tuned in a such a way that it accommodate all the flows received and generate accurate stats. We can increase the performance of NetFlow Analyzer Enterprise Edition by making some minor changes. The performance can be increased by tunning both the JAVA and MYSQL. Since the Enterprise Edition is on a distributed architecture, we have to tune both the
'Primary Owner'
In Desktop Central, when I go to Inventory, Computers and then click a computer, at the top there is a spot for 'Primary Owner'. It is blank on all of my computers. Where do I set that or where does it pull from? Eric
Java and PGSQL Security Updates
EventLog Analyzer uses Java and PGSQL. These applications are constantly updated due to security related vulnerabilities. How is ManageEngine kept secure if Java and PGSQL are not updated?
I can deploy Internet Explorer 11 to computers that have IE8 or IE9 installed, but am receiving Unknown Error Code 40024 if the computer has IE10 installed. Any ideas?
I've used the templates for installing the prerequisite updates as well as the templates for deploying IE11, but it just isn't working. I've also tried removing the /passive switch from the template so it's just using /quiet /norestart and still no luck. Thanks, William
Query for Hard Drive info
I am trying to generate a report/query to determine the model of hard drives that we have. I found this in a different forum and I get an error: ERROR: relation "systeminfo" does not exist SELECT workstation.WORKSTATIONNAME "Workstation", workstation.SERVICETAG "Service Tag", workstation.MODEL "Model", hdi.Modelnumber "HardDisk Model number", hdi.Manufacturer "HardDisk Manufacturer" FROM SystemInfo workstation LEFT JOIN Resources resource ON workstation.WORKSTATIONID=resource.RESOURCEID LEFT JOIN
Use-case 24: How To Isolate And Migrate Home Folders/Profile Paths Of Employees When Decommissioning File Servers In Your Active Directory
Some pain points I.T. Asset Management(ITAM) Ops deal with, is life-cycle management of servers. Especially, when there is a request for change of an out-of-date file server which was not accounted/maintained properly, during its lifetime. This causes great difficulty in validating the documents, tracking access entries to the documents and assessing the impact of retiring the server. Home folders and profile paths are Active Directory resources, which are usually associated with file servers. They
Bug in "software metering"
The "File Name" field doesn't accept special characters, even if they are valid file names. For example, VMWare View Client's file name is "vmware-view.exe", but DC says that is invalid.
Additional Email Notification
Hello, We are looking to make a small change within Notification Rules that would allow the requester to receive a notification email when their ticket has been assigned to a technician. Right now the system is setup for the requester to receive an email once the ticket is created. I can see there is the option to acknowledge requester by email when the request is updated, but this does not seem to perform the function we are looking for. Thank you! Kevin
Collect all Browers history with each asset.
Would like to have the data for all the browsers history collected with each machine. I have a powershell script that uses the browserhistoryview.exe that is available on the internet that i collected and wrote but would love to have this associated with each asset.
ELA 11 Alerts Working, Reports Not
After finally receiving a standalone install with just ELA 11 I was able to install and smoothly get everything working, except for reports. I know the email server is set up correctly as we are receiving all alerts I have configured, but none of my custom reports will send an email. I have tested scheduling this to run daily at different times, and to run once, with nothing going through. I know the servers I am requesting the reports from are communicating properly as those servers are working
Customer Status Dashboard with REST API
Is it possible to use the REST API to populate data in a custom dashboard? For instance I would like to create a "status page" for open incidents that anyone in my organization could view at any time to see what incidents are happening. Ideally when an incident is open, this dashboard would display the severity, the subject, and the description of the incident. I can create a simple php dashboard on my own but I was wondering if it is possible for me to populate the dashboard automatically from
Bar Code Hardware
Can anyone recommend a desktop bar code printer that will work with SD+. I have been printing to a standard printer on to label pages (12 to a page) which worked fine - but for single or a few labels our Dymo label printer doesn't appear to print well via SD+.
Deploy software to a custom group of computers
What is the best way to accomplish the following task in Desktop Central? I want to find all of the systems on our network that still have Internet Explorer 9 installed and update them to Internet Explorer 11. I know how to deploy software, but I don't know how to create a group of computers that contain a particular version of software and then deploy a new software package to that group. Any assistance would be appreciated. Troy
Feature Request - Asset Request
I am requesting a new feature be added to the Requestor information that adds a tab for "Assigned Assets". This would show complete list of Assets that the requestor has been assigned and their status and whether or not the Requestor has accepted liability for them. This list could then be quickly emails to a HR or another specific person just like a Report can be. When assets are assigned to a Requestor, that person should receive an automated email asking them to acknowledge receipt of it so
Feature Enhancement Request for 'User Survey’
1. Could we pop up 'User Survey', when requester is closeing a request, and also can set it enable or disable ? 2. Could we add a alone ‘User Survey’ module as a Feature Enhancement, not only bundled with requests. And we can send 'User Survey’ to users when we want.
Add "Last Updated By" field and column
It would be nice to have a field/column for Last Updated by. This would provide better viability and accountability on where the request is at instead of having to open each request and click the Conversations area. Also, if a technician closes a request that they are assigned to, the email system should be smart enough to know how to email that same technician.
virtual machine Template - CPU, Memory Thresholds
Now that we have converted the vSphere Virtual machines into the new UI, can you tell me how I adjust their thresholds? We have a VM alerting for 82% memory, which in this case is pretty good (no need to take action). So I would like to adjust this alert for this one VM. Is that possible, or do I have to modify a virtual machine template?
Install client on DC server
How do I manage the DC-Server PC with Desktop Central? Can I install an agent on it? if so, would i need to make a remote office pointing to 127.0.0.1 or? In my test-lab I have a handful of PC's at various sites, and a DC-server pc. I will want to start testing features soon such as pushing configurations to them... which brings the question: is there a section in Desktop Central to configure the DC-SERVER's Windows-settings/programs/policies from the browser, or do I need to install an agent to
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