Add "Last Updated By" field and column
It would be nice to have a field/column for Last Updated by. This would provide better viability and accountability on where the request is at instead of having to open each request and click the Conversations area.
Also, if a technician closes a request that they are assigned to, the email system should be smart enough to know how to email that same technician.
Topic Participants
Toby Manuel
Sriram K.S
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