Deleting Support Groups
Is there anyone using ServiceDesk Plus who has worked out how to move requests to new support groups so that the old ones can be deleted? If anyone has done this I am interested in the SQL queries or at least the tables involved. Regards Jeff Willson
Use-case 8: How To Monitor Users Logon Activity On Multiple Computers
Monitoring user logon activity is a great way to obtain information on how many computers a user logs on to, over a period of time. This helps you to gauge the potential amount of resources, the user accesses, on those computers. ADAudit Plus comes handy with "Users logged into multiple computer" to provide reports on the where a user has logged in, how many time a user has logged in, etc., over a specified time period. Step 1: Kindly go to Reports --> User Logon Reports --> User logged into multiple
How limit show password only super admin user
How limit show password only super admin user? Now for all the displayed access levels the field I'd only be displayed for groups only super Admin
Support Group Email Signatures & Variable inputs
It would be really nice to be able to assign email signatures to various support groups. We have a campus environment where our support groups are not all in the same location. Having this functionality will allow us to ensure that the proper location and contact information is being provided within the Reply and Notification templates.
Migrate Desktopcentral server from x32 to x64 version
Hello, Is there a procedure to migrate the Desktopcentral server installation from 32 bits to the 64 bits version (same server)? Thanks. Sylvain
Failed. SNMP Agent is not running in the System. Kindly start the SNMP Agent for Monitoring
Hi I am trying to monitor this Linux Red Hat Enterprise 4 server. But every time I try to add the monitor I get this error message. Failed. SNMP Agent is not running in the System. Kindly start the SNMP Agent for Monitoring Does it mean SNMP is not running on my servers? Or Does it mean SNMP is not running in the remote server that I want to monitor? Please assist me with this issue. Thank you, Regards Rallo
Can you fix the security for your upload section: bonitas2.zohocorp.com
bonitas2.zohocorp.com That's your upload tool for customer to provide you with their very sensitive logs and maybe other data. The SSL security of that website is broken which makes the communication insecure by definition. ssllabs also rates the SSL security of your website a B, with detailed explanations why. See: https://www.ssllabs.com/ssltest/analyze.html?d=bonitas2.zohocorp.com Can you please take care of this as soon as possible and provide us with a safe means of providing you with our sensitive
Frequent disconnection of OPManager Central with SQL Database
Hello , We have a frequent disconnection of OP Manager Central with the SQL server database.However,the probes work perfectly fine. Appreciate your prompt response. Mustaqeem
Domain name
Hello, could you help me with the following question. I have a extra domain name but i don't know where it is comming from and i want to delete the domain. Also strange that there is a FW. before the doman name?
Set resolution field 'Update request status to' to be Closed by default
Hi, In the below screenshot, you can see on the resolution tab that there is field at the page bottom for 'Update request status to'. This is always at 'Open' by default...but I need to change it to be at 'Closed' by default. Where or how do I do this? Thanks, Kieran
Need query to find out login history of technicians
Hi, I need login history report of techinicians. MESDP 9.0 Build 9048 PGSQL please provide the query. only logged in techinicians can be seen on the system but I need login history. Mohammad Golam Rabbany Proud Customer of MESDP
How do I deploy a Scheduled Task as the local user account and not the admin account DC uses?
I want to deploy a Scheduled Task to certain users and run the task as the user currently signed on to the computer. I can deploy a Scheduled Task in DC but it runs as the DC admin account and not the local users.
Does ServiceDesk Plus On-Demand Probes Support Windows 10 / Server 1012?
Does ServiceDesk Plus On-Demand Probes Support Windows 10 / Server 1012? We see that it support Windows XP/7/Vista and Server 2003 and 2008/R2, but doe it support Windows 10 and Windows Server 2012 STD/R2? This is mainly with regard to installing and operating the Probes for data collection.
Report to show Partition Details and Free Disk Space
Hi, I'm trying to generate report to show Virtual Machine's partition details and free disk space in (GB) from Report Builder. But unable to find the monitors to display such information. Do I need to add VMWare OID for partition details?
Zoho reports (Advanced analytics option in Service Desk Plus)
Good morning, I'm trying to reconfirgure the zoho account in Advanced analytics option in Service Desk but I'm not able to do so... The option is in grey color. I need to change the account configured, could you please assist me? Thanks in advance
Reset password domain account for windows resource
Hi , Need you advice. Please see attachment, on there is condition resource and account we want manage the password. In server SRV1 & SRV2 there is no local administrator (hardened), we put domain account seniorstaff as local system in administrator group, my question is could PMP do password reset to seniorstaff account in SRV1 & SRV2? Our goal is PMP can automatic reset password seniorstaff after password check in (Password Access Control feature)
Log forwarding from ELA towards Syslog
Hi ! Im trying to forward logs received by ELA to an external syslog server, more or less in realtime, for consolidation purpose. Is it possible with ELA ? Haven't found yet this option into the GUI. thanks EDIT : sorry for double post guys, just seen this has been already answered right here https://forums.manageengine.com/topic/forwarding-logs-to-another-receiver BTW any chance this has been implemented in newer builds ? cheers
Getting Started with EVA in a Windows workgroup
I have a Windows workgroup of about 50 computers and have succeeded in getting WMI logons working on all of them from the EVA "server" workstation. Now I'm wondering how to best go about setting up monitoring: - Is it mostly going to be centered on the EVA controls? - Will it require specific settings in Windows on all the monitored computers? - Where are some good things to read about this? EVA looks like it has a lot of capabilities. So how to couple into that? Right now I have some computers
Task closure - Field and Form Rules
Hi, Is there a way to use a field and form rule with a task rather than a request? When you create an request template you have the option to apply rules, but I can't see an equivalent within a task template? The reason behind this, in case there is another way, is to make it so only a specific user can shut down a certain type of task. So if the task was 'Send paperwork to person x', then only person x would be able to close the task. Thanks, Your Version : 9.1 Build 9112
Default Template for service requests
While there is a default template for incidents, how can I create a default template for service requests? Can I make a button that points to a service request template and add it to the service catalog screen?
Notify Change Owner when a Task is marked as completed
How can I generate some sort of change notification to the Change Owner / Change Manager for when a task is marked as complete in the Implementation phase. Ideally the Change Owner would get notified when each task is complete in the implementation phase and also a separate notification when all tasks are complete in the implementation phase.
SSL Keystore
I have created a new keystore both using the web tool wizard and by hand using keytool csr via command line instructions straight from tomcat. When I change the server.xml file to point to the new keystore and reboot the service, I can no longer access the selfservice site. The service is running. I do not get any errors from any of our browsers. I see that there is an option in the server.xml connector that is debug=0 I have not found any information on this setting. Is there a place where I can
Multiple Google Apps Domains?
I'm looking at purchasing ADManager Plus specifically for the Google Apps account provisioning feature. In our case we have one Active Directory domain (which syncs passwords using ADSelfService Plus) and several Google Apps domains. I want to know if ADManager Plus can provision in multiple Google Apps domains based on the OU where the account is created. For instance... If I create a new user in AD in an OU named "Example A" I want ADManager to provision an account in Google Apps domain ExampleA.com
About OpManager installation folder
Hi, Under OpManager installation folder, what are the files that i'm supposed to know to better use OpManager and make troubleshooting tasks easier. for exemple, when i have an issue related to discovery, where can i find informations about this ( what log file shall i view), and so on...
ADManager Plus + ServiceDesk Plus Tight Integration
Hi all, I've installed ADManager Plus and ServiceDesk Plus and was trying to see what level of integration they had. I've found the location in the admin menu in ADManager Plus to put the server details in for the ServiceDesk Plus and I've checked the box labeled 'Tight integration', put some credentials in, and it reports it was successful. I've also found the ME Other Products tab in SDP and put in the ADManager Plus server info in (they are on the same server - two different ports). Now the hyper
How can I remove multiple Departments in ADManager - Admin - Titles & Departments?
Hello, How can I remove multiple Departments in ADManager - Admin - Titles & Departments? I tried selecting multiple entries but it ends up deleting only one. Please advise. Thanks in advance. Nikhil
Restoredata never finishes
I have done what appears to be a successful restore from one server to another but the restoredata does not terminate or put a message out whether the restore was successful. Is this expected behaviour? The system works fine when I start it up and everything seems to be restored. Version is 9212 going from Windows 2003 mysql to Windows 2012 postgres Nick
Service Desk won't start - same issue in 2007 as today in 2016
Hi Team, I have just had the same issue, after upgrading SD+, that someone else had way back in 2007 and the fix is the same: Delete the Extracted folder from the [ServiceDesk-Home]\applications folder. This also happened about two years ago. Surely the upgrade process could fix/clean-up this itself to stop this happening, this is after all 2016, nine years after the same problem was happening!!! Cheers...Ian
Use-case 7: How To Provision Exchange Mailbox, Skype For Business And O365 Accounts While Provisioning The Active Directory User Accounts For Employees
When a new employee joins the organization, you will have to create the user account and possibly other accounts like, a mailbox for the user, a Skype for business account and an O365 account. Now, this is just for one account. Imagine you are on a bulk new employee account provisioning spree. Envision all the tedious work of creating each accounts, separately, in each of those modules, for each of these newbies. Remember about the bulk employee provisioning spree on my earlier lines... huff!! User
Missing translation: webclient.license.activation
Hi Team, In my company, we would like to test ManageEngine OpManager Netflow Analyzer (the last version downloadable in the official site). First, I've installed it in a Windows 7 computer and I have no problems. But, then I've installed it in a Windows 2012 R2 server. Once I launch Netflow Analyzer with the shortcut ManageEngine OpManager, I have directly a error message : Missing translation: webclient.license.activation Missing translation: webclient.license.currentlicense undefined Adresse IP
Integration and Notification from SDP to Opmanager and Other 3rd Party Softwares.
Dear Team, My requirement is to link SDP with Opmanager ManageEngine and with other 3rd party software's. I am able to achieve that for OPMANAGER and SDP. My question is 1. How can I link SDP to other 3rd Party softwares? Moreover I would like to create and satisfy a rule/scenario where 2. If I am acknowledging/Clearing/Closing or changing the status of the alarm/Request in SDP which in turn should update automatically in Opmanger Mange Engine and other 3rd party linked Softwares.Is this scenario
Category permissions
Feature Request: We'd like to be able to assign further technician permissions to specific Categories - Sub-Categories. For example -- Currently the HR department members are configured for generic Technician accounts and are a part of the HR Support Group. As well they are categorizing requests under a HR Category etc.. This group contain the full scope of personal within HR -- admin assistants, HR Reps, Managers, Director, etc... --- who are all privy to certain employee data (This is also true
Available list of technicians to select for various change roles
We are trying to understand why only some of our technicians are able to be selected for a given change role on some changes. Example we want to select a technician as a Change Implementer, but when the list of technicians comes up only some of the technicians are listed. What is determining which list of technicians are available to be selected for roles like Implementer?
decommissioning of support GROUP - can't hide on drop down lists
There is no feature to decommission the support Group meaning that once it was created it remain visible all the time. We understand that the group cannot be deleted when there was any ticket closed in this group, but there should be an option to deactivate \ hide no longer required Group. The deactivated group should not appear on the drop down lists e.g. when creating new ticket.
Outlook conversation functionality doesn't work with tickets
Hi all, All our tickets from service desk have one subject per ticket (##$RequestId## $Title). We made this to have ability to see it grouped in conversations in Outlook. But. Microsoft has changed "Conversation" functionality in Outlook. Now emails are grouping to conversations only using Conversation ID (wich is not filled by ServiceDesk Plus), but not using subject field (as it was in earlier office releases). Does anyone have a solution to this issue? Is there a way to make all same-subject emails
Send a notification email to a user different than the requester
Hello! Hope you are all doing well. When creating a certain service request, I need an email notification to be sent to a specific email whereby this email's receiver is different than the original requester: A person X adds a service request. He gets an email notification that his request has been registered. Another email notification of this request is automatically sent to another person Y (X's superior for example). Is this scenario achievable? If yes, kindly guide as to how I can do it. Thank
Custom Actions
Hi All, I want to create some custom triggers for ServiceDesk, but I have no idea where to start. I know were to set them up, and I understand that part. However I do not know what format the script should be. I am no java dev so I am not sure if I should create a .vbs script which I then call from the .bat file or write the action in the .bat file. I am also not sure what "language" I should use. Do I use the standard API to perform the desired actions or is there another format for the
add request sample using java
Are there any sample java code to add requests in ServiceDesk plus application
Change / Request / Problem Categorization
Hi, How we can have separate categorization for different modules? We need to configure the category / subcategory / item for incidents separately than service requests, change and problem. Regards,
Reply box formatting problems
In a request when I click Reply, I have my signature formatted for the bottom of the reply. We also use a template. When using the backspace key to remove extra spaces (I do not know why these are here in the first place) it actually ADDS lines to the text box! I have to mess around with different selections and combinations of Backspace and Delete before I can get the reply properly formatted. Also I have selected Verdana as my font for my signature but in Outlook it is still coming through as Times
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