Automatic Assignment Request for Technicians Rotating
Dear Community
Consult the following aspect, we need to configure the automatic assignment of requests in the solution recepcionadas, for technicians who belong to a team of help desk support,which within a month they serve on a rotating basis requests; that is, everybody does everything or attend various categories of requests. The consultation is, as I can set up automatic assignment for this type of help desk team ???, exemplifying:
Team Help Desk (Technician1, Technician2, Technician3 and Technician4)
Categories Requests (Hardware, Software, Communications & Networking, Asset Management Inventory)
For a month of 4 weeks, the rotation of equipment would be the following:
Week 1
Request Category Technical
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Hardware Technician1
Software Technician2
Communications & Networking Technician3
Asset Inventory Management Technician4
Week 2
Request Category Technical
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Hardware Technician4
Software Technician1
Communications & Networking Technician2
Asset Inventory Management Technician3
Week 3
Request Category Technical
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Hardware Technician3
Software Technician4
Communications & Networking Technician1
Asset Inventory Management Technician2
Week 4
Request Category Technical
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Hardware Technician2
Software Technician3
Communications & Networking Technician4
Asset Inventory Management Technician1
I await your suggestions.
Thanks for the collaboration.