how to configure sms gateway to servicedesk plus
Dear Support, We have SMS Server for sending SMS to our technicians, we use the IP Address of Server and port 10001 for sending SMS. Kindly guide us how to configure this server to SDP Regards Mooez
Move and Duplicate Tasks between Modules
Has anyone else wanted to see the ability to move a task around between modules? Example: You're working on a request, and as you work you find that it is a bigger effort than initially thought. So, you want to begin working this as a project. You can currently link the project to the request, but to see or manage those tasks, you have to click on Requests, then tasks and manage them at the request level. You can't link them to milestones. Request Task: The tasks on the project and the request
Notification Bell Stopped Displaying Message Count After 9222 Patch
This bug has persisted through multiple patches now. Has anyone else experienced this?
How to delete old / useless reports?
I am an SD+ technician. How do I delete old reports created that are no longer needed? Thanks.
Resource discovery
Hi When using resource discovery, 1: Would it be possible the make a rename of the group, on import, and keep the AD-sync? -right now, the group is going the be named as it is presented in the search list: exsample: "servers@system@applications@domain" I would like to be able to rename it, without doing the import, and afterwards go to "resource groups", and rename it there 2: Could resource discovery also be made to support import/sync of users, under a selected OU and sub OUs? -The best would be
Sorting resource discovery - windows/AD
Hi When using resource discovery, the search result is just one long list the OUs or Groups. It is not presented in alphabetical order, which makes it very hard to find what i am looking for, when there are thousands. Is there a way the get the result presented in alphabetical order ?
Agent for log file monitoring in LINUX
Hi, I am using Opmanager Agent to monitor application logs on Windows servers it works great. But i also wanted to use the same feature in LINUX server. How can i do that please suggest me Thanx&Regards, Jammy
NEW API - Outage History
Hi, The option to add the reason for an outage was removed from the new interface? I can't find on new interface. I use it alot in my reports. Thanks for your help. Regards, Bruno Lorensi
Widgets or reports for Vmware datastore with most usage
Hello. I use the widget and report for "Volumes with most disk usage" frequently, and I would like to have a similar report for Vmware datastores. I know that I can go to each vcenter server and look at them there, but no widgets exist, and it would be handy to see free or used space in percentages. Is this available? I am running the latest service pack for Opmanager 11.6.
Cannot remove not used Fields - Problem while saving Request Template
Why can't we remove not used (though some years earlier we used it) Request field such as "Product" - system gives "Problem while saving Request Template"?
Auto-populate request field based on the account
Hi Is there any way to auto-populate the value of a request field based on the account? I can't see an obvious way of doing this using the field and form rules. I'm rubbish at Javascript, so forgive me if this is really easy! When a support rep chooses the contact (and thus account) for a request, I'd like the field on the request to be initially populated with the value of a field on the account. Thanks Chris
Delete/hide old and useless Reports
I have some Admin rights (I access Admin Tab), but can't delete Reports, created by other people (and some of them don't work in our company 1+ years, so they can't delete either). "Reports" Tab is becoming crowded/messy... ALSO, it would be very useful to hide default reports, that we don't need.
RESTFUL API + item state
Hi, lately I was playing with RESTFUL API which I find very useful for batch tasks, but I came across situation I cannot overcome. Is there a way to check e.g. if there is already alarm enabled for a certain group of monitors? Let me give you an example this should enable alarms for the group: http://127.0.0.1/AppManager/json/EnableDisableAlarmsAction?apikey=xxxxxxxxxxxxxxxxxxxx&haid=10000137&alteraction=enable this should disable them http://127.0.0.1/AppManager/json/EnableDisableAlarmsAction?apikey=xxxxxxxxxxxxxxxxxxxx&haid=10000137&alteraction=disable
Application Manager have problems Resource Down but green Health and Avaliability
Hi When I upgrade JRE and move to new host CentOS6.5 to CentOS6.8 Application Manager have problems Resource Down but green Health and Avaliability I have problem all monitor linux server stop >> green , amazon server stop >> green
Are you API about ServiceDesk Plus - Part 4
There are currently two main options used to run PowerShell scripts from ServiceDesk Plus, the 'Request Custom Menu' or 'Custom Trigger' options, available from 'Admin > HelpDesk Customiser'. Both of these configurations will have an option to execute a script and, in order to run a PowerShell script, you will need to use the following command as an 'Execute Script' action: cmd /c powershell.exe -WindowStyle Hidden -file c:\ManageEngine\ServiceDesk\integration\custom_scripts\testscript.ps1 $COMPLETE_JSON_FILE
Group Object reporting issue
I'm currently working with manage engine support on an issue with my instance of AD Manager after a service pack change was made last year. The issue is whenever we attempt to run a group object report it seems to hang like it doesn't finish. The vendor informed me that this is because the product has been modified to perform a domain sync with all group objects in the domain after generating the group report. Because we have 14,000 objects in our domain it hangs up the group object report for 30-40
Exchange Anti-Spam Updates / Windows Defender updates
I never see these become available for approval or deployment. Does ManageEngine not support the Exchange Anti-Spam Updates or Defender updates? We do run a very nice behavioral based AV but like to run Defender as a backup. As far as the Anti-Spam updates, I don't see how that is not happening. We also run an anti-spam firewall between our Exchange and the WAN boarder but it doesn't always catch everything and it's nice to have those Anti-Spam Updates. Thanks,
Is it possible to run a powershell script upon completing account creation
Hi, I know that under Create user and Modify user template, there is tab called Custom attributes. Under this tab there is an option to run a custom script. In the examples of the script->it only shows vbs not powershell. Is it possible to run a powershell script upcon sccessful user creation/modification?
Wildcard SSL Cert
I have a wildcard SSL cert that I already have for multiple items on my domain. Am I able to install an existing wildcard SSL for SD+ or do I need to procure a different SSL? If I can use the wildcard, what is the process to install it as I would not have created any CSRs. Thanks
Configuration check
If I create a configuration for all users to place an entry in the registry and that entry is deleted by the user. Will Desktop Central check and if the registry entry has been removed, will it reapply the configuration? Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Software Assets
Since ServiceDesk Plus does not treat software as assets that can be linked in an incident request, I'm curious how others are handling this situation. If you have an incident request for an application that is crashing, hanging, or otherwise misbehaving, how are you linking the software to the incident? Thanks, Robert
Finder user phone number from asset
What is the shortest path/method to find a user's phone number when looking at the asset is SDP?
Multiple requests at once using servlet API
Hi, I would like to know how I can create multiple requests simultaneously using servlet API (http://machine_name:Port_Number/servlets/RequestServlet). Please guide me to a post if this is already posted on the forum. Thanks
Purchase order - Valid exchange rate?
Hi All I'm trying to add a purchase order but when I try to save it I get a message saying 'Please enter a valid exchange rate'. Can someone please tell me where the exchange rate is set? The daft thing is that this is pretty much exactly the same as a PO I created yesterday which didn't ask me for an exchange rate. Same product, same supplier, different delivery address. Supplier address, delivery address, and billing address are all set as in UK. Any ideas anyone please? Many thanks, Paul
Unknown type for discovered VMs
Hi - when I add a vCenter virtual appliance to perform an automated VM monitoring, the VMs are correctly added to OpManager - but the discovered VMs are of type "Unknown". I have created a set of templates that via SNMP that correctly recognize each host (tested with the VMs IPs) and monitor a different subset of metrics, but I can't find a way to automatically associate the SNMP credentials to the automatically discovered VMs. The only workaround I found so far is manually re-discover the VMs adding
Notifications
When an Incident is created we have the option to decide who in a group gets notified. I do see that this is the same when a Task is assigned to the group. Is that correct? I have to uncheck notify group when Task assigned to group since not all Technicians be working off of task. If this is not an option can it be added in future releases?
Project ID in the Requests listview
Guys, I've asked this quite a while ago, but i would have like to see the project ID visible in the Requests listview. Currently this is not possible: You have to go to the project to see related requests Or you have to open a ticket to see to what project it is related Two things: This is crucial to me, and i am working a few months without it now, working my way around it. And this is a huge problem for me and my colleagues. So currently i do not use the Projects module because of that issue.
How to link similar help desk requests and resolve those at one go?
Here's a short video explaining how you can link similar help desk requests and resolve them all together. This feature reduces the time spent on redundant requests thus increasing the productivity of the technician. Here are more such short videos to help you get the most out of ServiceDesk Plus. Brief explanation of the video: Step 1: The similar requests are selected Step 2: "Link requests" is selected from the "Actions" drop-down menu. Suitable comments are entered and the requests are linked.
Plain XLS formating when exporting Report
SCP Reports are very used in our company. And most of those Reports are exported to XLS for additional functions/graphics/pivot etc.. However, the exported file looks OK, but it's impossible to work with - we need "plain data" for further processing, not "good looking". I attach an example of very simple Report: there are totally empty A, B, D, G, I, K, L, M columns; column F (if longer report, plus other columns, like W, AJ etc.) are merged. there are totally empty 1, 3, 10, 12 rows and row 4 and
Depending on Field and Forms Rules in ServiceDesk Plus?
The 'Field & Form Rules' is a great new feature for Request templates in ManageEngine ServiceDesk Plus. The feature allows for the creation of dynamic forms that change in response to selection of field values and content. Whilst there are standard actions that can be defined for a Field and Form Rule, such as Enable / Show / Hide / Mandate fields, there is also an 'Action' option to 'Execute Script' which allows for even further customisation. Now Zoho have a couple of sample scripts, one of which
Desktop Central MSP API?
I'm wondering if there is an API that would be accessible through PowerShell to be able to run custom reports? I need to pull a Missing Patch report for multiple clients a week before their scheduled patch deployment, and using Powershell would make this very easy for me instead of having to filter out everything manually (very tedious). Any help would be greatly appreciated!
Browser issues with Password Manager Pro
Using Chrome, the password explorer does not populate. It stays stuck on "loading...". It works in IE. Using IE, when viewing a resource as an password administrator in the user group that the resource is shared with, and the user group is set to "manage resource", the action tabs do not show on the screen ( Add, Delete, Customize, etc... ) but they do in Chrome. IE Version 11.0.96 Chrome version 51.0.2704.103 m PMP version 8501
Support Rep Availability
I know you can look under the Home tab...via the Support Team or the Scheduler. But, is there a way when you are viewing the Request tab (or while you have a request open) to be able to see if a Support Rep is "Online"? Any assistance would be appreciated. Thanks! Shari
Agent mode
I am trying to reset a domain password using agent mode. I have installed the appropriate agent on the DC, and started it with an account that has domain administrator privileges. However, when I execute the remote change, it failed and states that the agent is not installed on the DC. The DC listed is the same one that the resource was imported from, and the agent is indeed running on that particular DC.
Key Manager API Access
Hello, Is this Key Manager support API access? We have all automated process using Chef / Scripts for SSL / SSH keys. Does this product support all functionality through APIs ? How about the High Availability and Distributed model of deployment like the MSP ?
Status Resolved not sending notification
I have found another issue. When I set the status to resolved SCP does not send a notification anymore. This has only stopt working whren I update to version 7.6. This funtion was working in the pervious version of SCP This is how my setting are now do I need set anything else? Regards, Allistair
Password Expiration Notification
Hi everybody! Since i update my ADSelfService Licence to 5.3 build 5311 i have some unusal behavior of my application. Users recieve Password Expiration Notification Message even When they changed it. I don't know why? Thank in advance for your reactions.
Custom oid counter
Gents, Can you please explain, what does mean this expression: oid="((.1.3.6.1.4.1.789.1.5.4.1.16<32) | (.1.3.6.1.4.1.789.1.5.4.1.17:4294967295))*1024" What do mean operations: "<32" "|" ":4294967295" -- divide by 4Mb ? Where to see all possible math operations for oids ? Sorry if my question is silly ) Thanks
ServiceDesk Plus on deman REST API with VB.Net
I'm trying to develop a small web application with VB .net ASP. I got authkey from link. But GetResponse always returns error 400 bad request. Can somebody suggest what's wrong with my code? strID is request ID. Dim sData As String Dim request As WebRequest = WebRequest.Create("http://sdpondemand.manageengine.com/api/json/request/" & strID) Dim myProxy As New WebProxy("xxxxxxx", 8080) myProxy.BypassProxyOnLocal = True request.Proxy = myProxy request.Method
Expiration Notifications
is it possible to separate the Expiration Notifications and Self Service Notifications? Either allow a distinctive email address for the Expiration notifications and a different one for Self Service notifications? Or can I host the Expiration function on separate sever.
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