provide login for multiple contacts already approved
Hi all, Just wondering if there is a hidden way which you can provide login details for contacts who have already been approved, on bulk? I am aware you can 'approve and provide login' for unapproved contacts, but there is no mass edit ability for approved contacts - I've got about 600 to go through and hoping someone can give me a script to run - update contact set login = contact_email, password = contact_email etc Thank you!
Script query
Hi, I am using a Script to prevent categories from being used by anyone....I added the following Script to apply to anyone who uses the default incident template. Field & Form Rules > On form Load > Applies to All users > On Create & Edit > On form Load > Execute Script $CS.removeOptions("CATEGORY",["Regular Tasks & Checks"]); $CS.removeOptions("CATEGORY",["Service Catalog"]); This prevents a couple of categories from being selected when a request is created. For some reason our Technicians can't
Features Next Release of ServiceDesk Plus OnDemand
Dear SDP OnDemand Users, The next release of ServiceDesk Plus OnDemand will be on Project Enhancements and below is the detailed features list : Project Template : Project Template supports to configure different set of fields for different type of projects. Thereby creating individual form for each project template for the most frequently used. Task Dependency with New Graphical UI (drag and drop) : Dependency mapping feature has been introduced for Requests, Problems, Changes and Projects. Look
Custom SNMP monitor tests OK but no graph data
I defined a custom snmp oid monitor, when I click test values are returned but even after waiting overnight no graph data is present. Running on windows server 2008r2 with PostgreSQL. I did import a MIB bundle file that was provided by the vendor (multiple MIBS in one file), could there be an issue with that, or something else? Thank you for any suggestions. I checked nmserr and stderr logs but didn't see anything with frequency of every 2 minutes that is set on the monitors. I do see some errors
First response timers
Folks, We're starting to depend heavily on our first-response timers to ensure quality of service. From my understanding, the timer is stopped using three methods: 1) When a reply to the requester is made via the reply button on the ticket. 2) When a worklog entry is made and the (consider this first response button is checked). 3) When the time is stopped manually (privileged). My question has is around the second option, the work log: a) Let's say my tech is calling someone to work on this issue
Customize Naming Formats
Hello everyone, Am trying to find out if the following conditions could be achieved in "Customize Naming Formats" that meet our requirements. I've found how to pull the initials to start a username to meet our convention, but then I get stuck... Our (all uppercase) usernames consist of: First letter of first name | First letter of surname | 2 or 3 digit department code | 3 or 4 digits to separate the user (number of digits is whatever is required to take whole username to 8 digits total, as in 4
Inventory Report - IP Address with Subnet Mask
Hi Support, We want to generate the Inventory report from OpManager 11.6 with below details Device Name IP Address Subnet Mask Category Model Interface count and also other information (custom details) Regards, Pankaj
Managing User Entitlements
We had hoped to use ServiceDesk Plus to manage our user entitlements. We created a great form so new user requests could be submitted to our ticketing system but then could not find an easy way to keep track of all the services and accounts which are assigned to each user. Using the "User - Additional Fields" options seemed like it would offer us the functionality we needed but we realized that "Checkbox" is not an option, so our plan to list entitlements on each user's profile with checkboxes which
Report output - resizing window
Hi When I run a variety of reports, the output window cannot be resized to show more lines. The default window only display 2 - maybe 3 - lines. Is there a way to manually 'grab and drag' the report window frame to increase the display window? Here is an example of the output from the Non-Inheritable Folders report:- Am I missing something - or is this not possible?
Notification when a request is left unpicked
Hello, There's a nice feature in Admin/User Settings/Group, where you can enable to send notification to smb if a request is left unpicked for certain time. However, I think this period of time (in days, hours and minutes) is calculcated "forthright", not regarding working hours/days.. and that annoys, because on Mondays (after non-working weekend) I get lots of letters, but they are not so "urgent".. Can you please fix this? :)
System Auto assigning Resolution when ticket is created from an email
Hi, We have noticed that in two of our business units that it appears when a new email request comes in and a ticket is created, that the system seems to be auto assigning a Resolution...but the ticket is still open. This seems to have only started to happen after an upgrade to 8009. I have done some testing and it does not seem to happen when a Ticket is created manually (via Add New --> Request) It seems to happen in two of the three business units that I manage and not the other one...... (example
Survey settings email content template
Hello Is there a way of adding the resolution or any other content variables to the survey email content as when you enable the user survey it over rides the notification template when jobs are closed. The below does not work. eg. Description $Description Resolution $Resolution Survey Link $SurveyLink Thanks in advance.
Printing a conversation only
Hi is there a way that you can just print one conversation and not the whole ticket? Thanks in advance Cathy
Addition of time in Scheduler > Availability Chart
Hi, Firstly, apologies if anyone has already asked for this........ If at all possible, could you please add time functionality within the Scheduler > Availability Chart. If, for example, I wished to take tomorrow off and am returning Monday morning - ideally I only want it active and sending any incoming emails to my selected rep in my absence, during the times I am actually not here, being from 5pm tonight 15/09/16 until Monday morning 19/09/16 8.30am. The way it is at present is I can only either
department email does not assign request to department
we have multiple business units and departments setup, one BU is for support and accounts each group in this BU has their own email - support@ourdomain.com and accounts@ourdomain.com emails sent to support@ are correctly allocated to the support group with the BU, however emails sent to the accounts@ address are also allocated to the support group, instead of the accounts group. can someone please advise why this is and how to resolve, the accounts group has the incoming mail address of accounts@ourdomain.com
Close all resolved tickets
Hello, Is there a way to close all Resolved tickets? thanks
Remote Desktop doesnt support dynamic scaling
https://blogs.technet.microsoft.com/askcore/2015/12/08/display-scaling-in-windows-10/ I don't know if you have updated your core Zoho and forgotten DC, but if a high-res laptop is plugged into a normal monitor, the laptop screen is practically useless due to DC's Zoho agent not identifying the new windows scaling. An easy way to reproduce is on a dual-monitor PC: set primary monitor DPI to 100% scaling, and secondary monitor to 150% scaling. this is an example of what the remote PC's second monitor
SSL_ERROR_WEAK_SERVER_EPHEMERAL_DH_KEY(In Applications Manager)
The solution for OpManager does not seem to work on AppManager config: OpManager/AppManager/working/apache/tomcat/conf/backup/server.xml Please provide a solution. Thank You. :)
MSP: Uploading Customer Agent Logo - 403 Request Refused
HTTP Status 403 - Request Refused type Status report message Request Refused description Access to the specified resource has been forbidden. Getting this error when I try to upload a new customer agent logo, not sure how to resolve. Thanks!
SOM Summary Removed Computers
I noticed that when ever we have removed a computer from the SOM that unless the computer is also removed the Active Directory the SOM Summary page does not remove the computers from the removed computers dashboard list. Is there anyway of making it so that it only stays on this list for a certain amount time after being removed?
Configured Ports
I am running Service Desk and Desktop Central on the same Server. I have the following ports configured: Desktop Central 8020 and 8383 Service Desk 8443 When I start Desktop Central up first I can't start SErvice Desk as Desktop Central takes port 8443 If I start Service Desk first then Desktop central taskes port 8383 I have also noticed when I do a NETSTAT /o that Desktop Central listense on port 8019 and no 8020 but you can connect to it using 8020 CONFUSED! Thanks Gill
Bulk Remove Users from Groups
Is there a way in AD Manager Plus to remove all users from a select csv list of groups? I have a large list of groups that I need to remove all users from. Performing this task via user account or group membership report lists takes too long to process and is very slow. Having an option for removing all users from specific groups directly would be much more efficient and quicker.
ManageEngine ADAudit Plus gets mentioned in Gartner's MQ report.
Dear Customers, The much awaited Gartner MQ report is out and we've made it! The industry's leading analyst firm Gartner Inc. has released their Magic Quadrant for SIEM and Critical Capabilities report lately. This awesome news is proof of our continuous effort to provide our customers a simple, efficient, and cost -effective security solution. In the report, Gartner highlights several strengths of ADAudit Plus, comprehensive logging and auditing capability for organizations and lot more. Read
Reply to ALL
Currently our helpdesk appears to be replying to all instead of replying to sender when creating an incident. For example "someone" sent an email to our support desk AND to a number of other external recipients. All of the people in the "To" received the acknowledgement of the incident, which of course had nothing to do with them and resulted in more heartache. It has happened on a number of occasions. Can this be set to reply to the sender only? Ant.
EventLog Analyzer is recognized by Gartner MQ for SIEM!
Dear Customers, The much awaited Gartner MQ for SIEM report is out and we've made it! The industry's leading analyst firm Gartner Inc. has released their Magic Quadrant for SIEM and Critical Capabilities report lately. ManageEngine is the only new vendor added to the quadrant this year. This awesome news is a proof of our continuous effort to provide a simple, efficient, and cost-effective SIEM solution. In the report, Gartner highlights several strengths of EventLog Analyzer, including ease
Is there a way to switch from technician view to portal view?
I manage SDP for my organization. As part of that, I write training documentation. I have to create test user accounts to log in and show changes, take screen shots, etc. Is there a way, or can I request, a toggle button that will switch a technician over to the service portal (and allow the toggle back)? I think this would be a tremendous help.
Lost mail content in new Ticket which created by send mail to SD
Dear Team, Some new created tickets lost mail details (content or sometime attached file) when forward mail to SD (for creating new ticket) Would you please help. Best Regards, Tat Glinsorn
User login from another website?
Just wondering, is it possible to link service desk plus to another website so that a login box on that site directs them to the service desk plus site when they click the login box? Or when they logout they are redirected back to the original website? Just wanting to integrate it into our own website. Thanks
Error while saving the requestor details"
We are having the same issue as outlined below. How can a free customer go about having this changed. Thanks Error while saving the requestor details" in OnDemand-Service Desk Plus • General • 13 Mar 2015 I am receiving this error whenever I try to "enable login to requestor[s]", or "enable login for this technician". I have deleted the person and re-added, and that works just fine. But still the same problem even after re-creating. 1 Reply Replies: (2) ServiceDesk Plus On-Demand SupportTeamEmployee
[SUPPORTCENTER] email make mailfetch stop
Hello, We had a 'bug' when the mailfetch system tried to take an email. An error occured while processing email : subjectOfMail : {Disarmed} Développez votre activité avec une communicat=?UTF-8?B?aW9uIHBsdXMgaW1wYWN0YW50ZQA=?= messageid : <20160912160249.C53B4C02A0@news01.newsletter.votre-cagnotte.com>. Mail Fetching process of SupportCenter Plus was stopped. Restart mail fetching process. Solution was to delete this email, then restart SupportCenter. Please find enclosed the email. Is there a way
Showing aditional information in Requester Detail
Hello, is it possible to add/modify in any way the requester detail in the incident template? I would need to add additional information besides Job Title, Department and Contact number. Thanks!
App Manager v12 feedback
Hey guys! Firstly, I've mentioned this before on the forum but we really love the new OpMan v12, and we were excited to check out the new App Manager as well. In saying that, I've noticed a few changes in App Manager that seem a bit odd, so I thought I'd give my feedback on it and propose a chance if it's in any way possible. 1. When wanting to add monitoring to multiple attributes for, in this example, a RabbitMQ instance, in v11 I could set the 'Messages Ready" on a specific queue and then tick
Report Query - Hard Disk Information
Hello all, Is there a reason for why it is possible to generate a workstation report containing Hard Disk Information in a custom summary report but not in a custom tabular report? Many Thanks, Ryan
Update subject with question answer
Hi, Is it possible to add a question answer to the subject line of a call? For example our new starter process generates a large number of tickets per week. All of the tickets have the subject line as 'New Starter Request' Would it be possible to add a variable to the subject line from a question i.e 'New Starter Request: <Starter Name>' so that it shows in the subject field in the requests views without having to open each ticket or edit it manually? Thanks
SDP Additional Features
Hi, We would like to request the following features on service desk plus : Technician Administration Module/Tab · Leave Administration with approval and rejection workflows · Section’s Processes, Policies & Procedures document database with version control · Internal Purchase request for internal purchases in the organization Additional Functions · Attachment option when approving · Mandatory Resource fields in workflow of service request · Ability
Planned maintenance of our US Data Center
Dear Customers, As a part of our annual infrastructure maintenance, we are upgrading our US data center infrastructure from September 3rd 2016 to September 10th 2016. While we carry out this upgrade, we would like to inform that Mobile Device Manager Plus - Cloud edition, as well as other Zoho services, will be fully operational. We do not expect any major interruptions and you should be able to use all our services during this upgrade. We will update this forum post once the data center maintenance
What utilities are available to graph complicated Folder access by multiple groups?
What utilities are available to graph complicated Folder access by multiple groups? We are using Manage Engine Plus to list the folders and permissions for an area on a large file server. For example we need a graphical picture: Security access provided to 18 AD Security Groups over a very large number of nested folders that are at a minimum of 3 levels deep extending to 10 levels deep. What type of access is available to each group at each folder Are there any manage Engine tools that will do this?
User Automation based on scheduled reports or granular/custom reports?
Hello, Can ADManager Plus allow me to automate moving of users who have a specific "Department" to a specific OU? This along with security group automation would allow me to better stay on top of user object location and security group baselines. While I can go to AD Reports > Schedule Reports > Create Schedule and use the filter criteria, this doesn't help me when it comes to the Automation tasks or policies. It seems that the Automation tasks and polices only let me use the out-of-the-box reports.
DeProvisioning Automation Policy - Random password?
In the Instant Tasks section of Automation Policy, there is an option for "Reset Password". is there an existing (or upcoming) feature to allow this option to randomly generate a password? The random password feature does exist in the New User template, so possibly it could be incorporated into the automation policy?
Update manager failed - my fault, choices now to get working again?
Hi, I was in the process of updating to the new 8012 service pack when I accidentally closed the UpdateManager dialog box. I can now no longer access the program, install the update and the like - please see below screen grab. Please advise what best options I have, preferably to save all the tickets that have changed from last nights backup until this time also. Cheers! Craig
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