Error while saving the requestor details"

We are having the same issue as outlined below. How can a free customer go about having this changed. Thanks

Error while saving the requestor details"

in OnDemand-Service Desk Plus • General • 13 Mar 2015

I am receiving this error whenever I try to "enable login to requestor[s]", or "enable login for this technician". I have deleted the person and re-added, and that works just fine. But still the same problem even after re-creating.

Replies: (2)

ServiceDesk Plus On-Demand SupportTeam Employee

Re: "Error while saving the requestor details"

16 Mar 2015

Hi Matthew,

Could you please tell us what is the error message you get when you try to enable login for users in the application? Please send us your contact details as an email to our support email address sdp-ondemand-support@mangageengine.com so that we can assist you further.

Thanks & Regards,

ServiceDesk Plus OnDemand Support

Heyer, Matthew Formation Lap

Re: "Error while saving the requestor details"

16 Mar 2015

Turns out that on the back-end, hidden behind the scenes, there is a 200 user limit logins. Once that limit was reached, no more users could be enabled for login. Support had to up that limit which is hidden from customers. Thanks.