Remote Server download all languages patches
Hi there I can see that all our Remote DC servers downloading all language patches even not needed for current region For example London DC has only English language machines but I can see packages for Russian, Chinese, Romanian In case of Windows 10 patches too big, it's extremely loading WAN. It has to be redesigned to optimize Remote DC sync... Dmitry
Are you API about ServiceDesk Plus - Part 1?
The REST API in ServiceDesk Plus is a very powerful integration tool. However, the information available about how to use the API interface can be a little confusing for non programmers. Hopefully the following will help the uninitiated amongst us. Some terminology first ... REST stands for Representational State Transfer. (It is sometimes spelled "ReST".) It relies on a stateless, client-server, cacheable communications protocol and, importantly for us, in virtually all cases uses the HTTP protocol.
Are you API about ServiceDesk Plus - Part 2?
Hopefully in Part 1 you've had a chance to review what kind of operations are available through using the API. The next challenge is to actually make the API work in practise. First off to use the API interface you have to configure an API key against a technician account. This could be a suitable existing technician account or you could create a new technician account specifically for use with the API interface. Either way you will have to ensure the technician account has sufficient rights for
Are you API about ServiceDesk Plus - Part 3?
Continued from Part1 - https://forums.manageengine.com/topic/are-you-api-about-servicedesk-plus-part-1 Part2 - https://forums.manageengine.com/topic/are-you-api-about-servicedesk-plus-part-2 It's potentially possible to write your own workflow for ServiceDesk Plus using external scripts to interact with the ServiceDesk Plus API. There are various scripting languages we could use but, for simplicity, I'm going to use Microsoft PowerShell. PowerShell is widely recognised and should be readily available
O365 management error "Please select at least one license"
Hello, ADManager Build 6500 I'm not sure how to use the O365 Management feature. I have an O365 account setup in ADManager, and it accepts/tests fine. I also have the Azure AD Windows Powershell module installed on the server. When I go into AD Mgmt > Office 365 Management > Assign / Remove Licenses, I see the 3,700 users in O365 and their licenses. However, I don't appear to have any options or features to do anything with them. If I select someone from the list and try remove license or something,
Java 32 bit and 64 bit versions are not being patched automatically
hi guys i have a dilema where i have machines with both versions of Java. 64bit is showing up as needing a patch and gets patched however 32bit is not showing as needing a patch even tho there is a new version available just as the 64bit version. I am told that Desktop Central if it sees both versions it can only patch the 64bit version. Has any of you seen this, any reason why it cannot patch both? Obviously we can do a manual deployment but it would be easier if it was to see the required patch
MDM Self Enrollment
In step 3 of the self enrollment it asks for "Corporate Email Address<your corporate email address>". Can this be a generic email address used for all mobile devices or does it need to be specific to the device being enrolled?
Probe service won't start
Good day I built a new v12 probe and it worked fine; I could log in and get netflow running on it. However when I looked again, the site was unresponsive. I tried restarting the service, but then I couldn't start it up again. I've restarted a couple times but nothing. I've attached screenshots of the error starting the service, as well as the event ID. Please advise. Cheers, Mat
Closing Tickets
Is there a way for Technicians to only be able to close tickets that are assigned to them? Even for Technicians who have Admin rights to Requests module for closing tickets?
software registering
Hello, One of our Assets managers for IT sent me the following; I’m trying to figure out what is the best way to register a software that allows multiple installations but only one user at a time in the asset management module of Service Desk Plus. This happens, for example, with most of our Autocad licenses. Apparently this option is not available, since Service Desk Plus can’t control that kind of usage. Anyway, I’d like to hear from them what they suggest. is this possible?
Reduce the Change ID String
Hi, We've just started to use the change module in ServiceDesk Plus On'Demand. The automatically generated Change ID is very long and hasn't started in sequence, ie '882000002047899' Is there anyway that we can reduce the number of digits used in this ID, and also reset the counter? Thanks! Neil
Limitation of Number of technicians
I want to ask about limitation of number of technicians on manage engine sdp build 9211 as i know there is no limitation
How to add multiple assets to an incident or service request
We are migrating from ServiceDesk Plus to ServiceDesk MSP and discovered we cannot add multiple assets to incidents or service request as we could in ServiceDesk Plus. Is there an upgrade planned to correct this in MSP? Thank you Bob Clark Ontario Systems.
Untrusted Server Certificate Chain Site not showing in IE but is displaying fine in Chrome and Firefox
I have renewed by local server certificate so that it is now signed with signature hash sha256 rather than sha-1 as it is depreciated. I can access the site via Chrome and Firefox but not IE, all I get in IE is page cannot be displayed for some reason and Untrusted Server Certificate Chain among other ssl information in the startout file attached, can someone assist or point me in the right direction before I have to raise a support call. Many thanks Chris
New version
Guys, I've gotten notice that a new version was deployed of SDPOndemand. Probably What's New page has yet to be updated? With regards, Sven
how to importin data from excel sheet to manageengine servicedesk
hello every body i am trying to upload data in servicedesk from XLS sheet and the importing is completed successfully but the imported requested doesn't appear in requests tap
Advanced Analytics for Applications Manager
Hello there! We are proud to announce that Analytics Plus is generally available now, and this power-packed version now has a host of new features. In addition to ITSM analytics (based on ServiceDesk Plus and ServiceDesk Plus MSP), the product now extends self-service analytics to ManageEngine's IT Operations and Support suite. Highlights of the GA release include: Integration with Applications Manager and OpManager, with out-of the box reports and dashboards using operational data, pulled
Advanced Analytics for OpManager
Hello there! We are proud to announce that Analytics Plus is generally available now, and this power-packed version now has a host of new features. In addition to ITSM analytics (based on ServiceDesk Plus and ServiceDesk Plus MSP), the product now extends self-service analytics to ManageEngine's IT Operations and Support suite. Highlights of the GA release include: Integration with Applications Manager and OpManager, with out-of the box reports and dashboards using operational data, pulled
Advanced analytics for SupportCenter Plus
Hello there! We are proud to announce that Analytics Plus is generally available now, and this power-packed version now has a host of new features. In addition to ITSM analytics, the product now extends self-service analytics to ManageEngine's IT Operations and Support suite. Highlights of the GA release include: Integration with Applications Manager and OpManager, with out-of the box reports and dashboards using operational data, pulled in from these tools. Integration with SupportCenter
Analytics Plus now extends integration for IT Operations and Support
Hello there! We are proud to announce that Analytics Plus is generally available now, and this power-packed version now has a host of new features. In addition to ITSM analytics (based on ServiceDesk Plus and ServiceDesk Plus MSP), the product now extends self-service analytics to ManageEngine's IT Operations and Support suite. Highlights of the GA release include: Integration with Applications Manager and OpManager, with out-of the box reports and dashboards using operational data, pulled
REST API - Essential Edition
Hi, We have the Essential Edition and was wondering why some REST API's are working and others are not? We were informed that all should work. Here is a sample of a failed one: curl -X POST "http://opmanager:8060/api/json/device/ConfigureSuppressAlarm?apiKey=XXXXXXXXXXXXXXXX&name=sonar&suppressInterval=3600000" {"error":{"message":"Internal Server Error while processing this request.","code":5000}} Thanks
Support for Exchange Server 2016
Exchange Server 2016 is now supported by ADManager Plus. It enables you to create and manage mailboxes, apply policies, and also generate reports on your Exchange 2016 environment as well. ManageEngine ADSolutions Team Direct : +1 408-916-9891 Toll Free : +1888-720-9500 How To | Forum | File Permission Management ADManager Plus | ADAudit Plus | ADSelfService Plus | Exchange Reporter Plus | Recovery Manager Plus | AD360
Configure notification icon
Hello to all, is it possible to set which type of notifications SDP displays on the notification icon (bell)? Thanks in advance
Talk ITOM: Free training on OpManager | August
A completely free, 2-part webinar series that will help you get hands-on with the different modules of OpManager. Attend the complete series to optimise your network operations. Register just once to enroll in the 2 parts, scheduled for the 17th, and 24th of August in two different time zones. We'll send you separate links to join the sessions before the scheduled date. Part 1: Getting started with OpManager Agenda: - Network Management Plan. - Discovery and Classification.
Show Which User Recently Import
Hi Dears Is there any way to show me which users are import currently from the AD? Its good to show the recent added user to SDP to set policy on them and something like this. Thanx
ServiceDesk Plus 9225 Released
Dear Users, SDP 9225 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9225: SD-48827 :The access denied exception caused during the backup of physical files from file attachments, inline images etc., results in schedule/manual backup operation failure. Now, We ignore the files which cannot be included, complete the backup operation and mark the backup status as PARTIAL. The skipped files are added to
Duplicated user
Hello, We just enabled AD Authentication but we also had a few pre-created users. Now here is when our problem kicks in: when a pre-created requester or technician logs it creates a duplicate user? Also if the user were a technician, it cannot login in as a technician when the domain is selected. Are there any easy solution on this 'problem'? Because now its a closed helpdesk system where there are only a few users that can request, but we would like to open it up next year so we are heavily testing
Go Up Or Down Category Subcategory Item
Hi Dears Is there any way to change the priority of the items in the list of category subcategory and item? I think something like report form that user can change the items and send them up or down could be better for some reason. Thanx
Email Notification select specific OUs not working?
For some reason, when trying to specify an OU in the To: [domain] field for "Send Enrollment Notification via email", it persists to ALL. It never allows me to specify an OU. I thought this was a browser issue, but it happens on all browsers, all systems. so its repeatable. Why am I unable to target specific OUs? Am I missing something here? Running on the latest version of ADSSP.
Can I get user to confirm email address for two-factor auth?
We'd like to get our users to type the email address associated with their enrollment in order for the validate code to be sent to them. Is this currently possible?? Any chance it could be added if not? Cheers, Glenn.
stuckedup in application layer started
"Inside Change JRE" =============================================================================== . JBoss Bootstrap Environment . JBOSS_HOME: C:\ManageEngine\ServiceDesk\bin\\.. . JAVA: C:\ManageEngine\ServiceDesk\bin\\..\jre\bin\java . JAVA_OPTS: -Dserver.dir=C:\ManageEngine\ServiceDesk\bin\\.. -Dprogram.name=ru n.bat -Djboss.server.type=com.adventnet.j2ee.deployment.system.AdventNetServerIm pl -Djboss.boot.library.list=log4j-boot.jar,jboss-common.jar,jboss-system.jar,Ad ventNetDeploymentSystem.jar,commons-logging.jar
How to query an Assets Status in a design form
I am trying to create a service catalog for equipment loaning. I would like the user to be able to choose from a list of items and when chosen SD to check status of the item and if it is available to assign the asset to that user, if not to return a message etc Is this possible?
Getting '80072030' error when attempting to create new security groups
Hello, I am trying to add/create new security groups in Active Directory, and when I attempt to do so, I receive the following error against each record: Error In Creating Group,There is no such object on the server. - Error Code : 80072030 I have gone into Domain Settings/Actions/Update Domain Details, and selected both OU and Groups to refresh. I then get a "Refresh request is being processed, the data will be updated in a few moments." message. How can I tell if/when this process has completed?
Unable to Register Probe to Central Server v12.1
I cannot seem to get a probe registered back to the central server. I have tried installing the probe in both 64 & 32 bit mode with the same error that: Probe Registration Failed. Central Server http://X.X.X.X:443could be down Would you like to Continue? I am using a windows 10 professional OS which everything seems to install correctly including the windows service. If i open a browser and go to mentioned address the central server login page comes right up on
On dashboard add a widget with a Postgre query
Is the anyway to create a php or html page to add as a widget that shows the logged in user assets? and add that o dashboard with widget function. For example: When a requester logging in, and on his/hers dashboard all assets that´s are assigned to him/her shows up.
Query recently disposed assets
Would like a query on Assets disposed in last 30 days including Asset Name Asset tag Ci Type Vendor name Disposed Date Disposed By and 2 UDF fields called "Operational" and "Sanitized" Currently on build 9220 and MSSQL Possible? Thanks as always
Work log + Tasks report
Hi Team, I need to make a report with the time spent in a request, I custom it Tabular report - Time Spent... but the report don´t add the work logs within the tasks, so the report is partiallly useful. The report must contain (minimum) - Request ID - Account - Subject - Time spent technician - Dates - task name (if exists) etc.. I don´t know Postgres query, i need to obtain the total of hours spend in a request tasks and work logs. Thanks for further help Mike Diamond
Bulk Update of the resource Description ( or any other attribute ) in PMP
Hi I cannot see a way of bulk updating the description held in some resources. I can see the SQL table [PassTrix] . [dbo] . [Ptrx_Resource] has a column [RESOURCEDESC] which has the incorrect value I need to update so can I simply update the table directly or is there a way of doing this in the web portal?
Disable Automatic Database Backups
We are currently running PMP 8.4.0 8404. our DBAs run daily backups of all SQL databases including transaction logs, and prevent any other application performing backups unless it is justified. As PMP by default try to perform a database backup, alerts are raised as access is denied. To prevent backup conflicts and raising of alerts, the DBA team has requested to disable the application auto backup settings. However, when we go to the "Scheduled Backup" configuration within PMP, there is not an option
Error when chaning/adding additional fields/categories
We've recently updated our Password Manager software to version 8.5.0, build number 8502. Following the upgrade we're unable to add/remove/change fields assigned to resources and accounts, or add and manage categories in the 'Personal Passwords' section. We're able to add/delete/change the fields, but when we attempt to save the changes we just get the following message: Script Error Occurred : TypeError: Object doesn't support property or method 'includes' Does anyone know why this is being caused
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