Edit the "submit a ticket page"
Is it possible to edit the submit a ticket page for non logged in users. The normal page in my system is attached, but I would like to add other fields. Is this possible?
Backup Techs Functionality
Hi, We've set up the Scheduler with one Technician on Annual Leave and another as his backup. However, the one on leave still gets tickets to his name regardless of the config applied. I've read other forums stating that it might be related to SLA & DueBy, but i tried multiple scenarios and still get the same result, as if it's not taking effect. I'm using the latest build 9227. Any help? Thx. Khalil S.
Not able to discover local administrator account and service account running on domain controller
Hi Team, I am able to discover service account and local account on all other windows systems however I am not able to discover local administrator[privilege] account and service account running on domain controller. Please refer the attached snap shot. Thanks Arjun
IT Asset State Management
We are having 2 branch one in Sydney and second in Melbourne. Sydney office is our main office. From Melbourne office people have asked spare laptops or desktops from Sydney office for 3 months. We have sent assets to them and we have added those in SDP and assigned users as well. Laptop1 used by user1, laptop2 used by user2 and so on. Now after three months they have returned all those devices. At Sydney office we have marked those assets as decommissioned. When we are selecting state as decommissioned
Data showing unaccounted when viewing a period greater than 1 hour
We have build 9900 Essentials version of NetFlow Analyzer installed and average between 5k-9k flows per second. I have Count of Top N Records to Store set at 100. In an Interface view, if I set the period to <= 1 hour I can see the Top N detail, but if I set it to anything > 1 hour then it shows everything as Unaccounted. So long as the period I specify is 1 hour or less I can go back 5 days and still see all the Top N detail. Does anyone know what is stopping me from viewing the Top N detail for
User's logged into multiple computers - Alert
Hello Team, We're using ADAudit Plus 5 [4693] and we would like to configure an alert for user's logged into multiples workstation, I mean workstation on differents countrys or is logged on 5 workstation in same time. We are trying to detect if a user shared his user account or irrelagar situations. How can we do it? Kind regards, Pedro
API key for Requester
Hi, I activated the "Allow Automatic Generation of API Key" option in Admin -> Self service portal settings. Now where can I find the API key associated to a specific Requester (not technician!)? Best regards, Sutot
Can Service Desk Plus be configured so that when a request is closed a Resolution has to be input?
Is there a way to configure Service Desk Plus so that closing a request forces a Resolution to be input before saving it? Inquiring minds want to know. Thank you. -Randy Singh-
Timer stat for ticket creation
One of the challenges we have is to determine how long a Help Desk Rep is on a phone call. We wind up having to pull phone logs, then attempt to pair them with the tickets. I really like the new worklog timer feature, but it only works within an already created ticket. A nice feature would be a setting in Admin that allows a timer to record the time a ticket is initially created, to the time it is saved\submitted. The feature would automatically insert that into the worklog. This would allow
Field & Form Rules over Requester Field
We want to know if we have a posibility to get information about requester fields (Like Phone, Departmen) to incidents fields(Incident Phone ,incident Department) We know that the aplication has scripts of fields for example "Priority" "Status" but how do i can get the name of the requester fields? even if i have custom fields.
Start/Stop SLA timers on response
Hi everyone, Does anyone know of an automatic way to change the state of a request when someone replies? We want to start implementing SLA's, but if they're going to be used as a measure of productivity/responsiveness, we need to be able to stop the SLA timer when a technician replies to the ticket, and start back up when the requester updates it. Otherwise, there can be the scenario where a technician replies to the ticket and the requester does not update the ticket for multiple days. Our low
set the category of request on one default category for a group of requester and technesian
hi dears we have one requester who is very careless and always chose the wrong category for his request. this will cause problem when we want to get report. is there any solution to fix the category for him and his group in our manage engage. best regards
Unknown application
Hello, How can I see details of "Unknown application" ( TCP/UDP Src and dst ports ) Thank you
Custom application deploy
Hi We would like to use DesktopCenter for deploy apps like spinfire, catia, unigraphics Unfortunatly I can not find them in app repository How can we add these apps to desktop central.
How to rename approval status "Approved" and "Denied"?
Hello. I'd like to rename status "Approved" and "Denied".
Support for custom attributes in computer creation
The custom attributes already configured in ADManager Plus can now be used during computer creation as well. Further, if needed, you can also add new custom attributes while creating computer objects, individually or in bulk, using ADManager Plus. note: These attributes need to be present in the Active Directory. ManageEngine ADSolutions Team Direct : +1 408-916-9891 Toll Free : +1888-720-9500 How To | Forum | File Permission Management ADManager Plus | ADAudit Plus | ADSelfService
AD \ Pass-through Authentication
Hi, Do you plan the implementation of these functions? Active Directory Authentication NTLM "Pass-through" Authentication And the translation into languages other than English... Thanks!
Change port
Can I change the port from 8443 to 80 or 443? I want to address is displayed without 8443: https://servername:8443/ZDBHome.cc?home=true Using changeHostPort.bat?
Disassociate Event log rules to several devices
Using the "Associate Event log rules to several devices" from the quick configuration wizard I was able to add event log rules to multiple devices, now I'd like to remove these. I'm unable to find a bulk method to do this. Any ideas? Thanks, Chris.
How to configure MIB for Tiesse Imola Router ?
Hi, I found the SNMP MIB for the Tiesse Imola Router but I don't know how to configure it on OpManager v9. I attach here the txt file that contains the MIB. Can you help me, please ? Thanks
Memory Monitor Not Working shows 120% util
Hello, My OpManger has a couple hundred machines being monitored and out of no where 3 machines showed a crazy spike in memory util, however when I check these machines via SSH they look fine. Can anyone explain why this would happen? Thank you.
Unable to fetch values from ServiceDesk Plus
I am testing OpManager and Service Desk Pro and followed the instruction below to integrate OpManger with Service Desk Plus, without error (i.e. Successfully tested and added the ServiceDesk Plus server details) http://help.opmanager.com/intregate_sdp-2 Opmanager (v 12100 (64 Bit)) ServiceDesk Plus (v9.2 Build 9227) However, when I added a new notification profile (i.e. click Log a Ticket under Add New), "Unable to fetch values from ServiceDesk Plus" is shown. I am using the SDP administrator
Active Directory Import
Hi, I'm trying to import a certain OU. I can import successfully when I specify OU=User,OU=Tech Team,OU=2nd Floor,OU=Information Technology,OU=Campus. However, I want a smaller subset of users, say OU=User,OU=Tech Team,OU=2nd Floor. The second version comes back with no entries to import. I am unsure as to why this doesn't work. As a disclaimer, I am by no means an experienced AD user, so if the problem is obvious I apologize. Thanks
"Others" caption in NFA
Hi, What it means caption "Others" in NFA and how could i see the information about ip or in another case how could i interprete this others caption. Regards.
Deploy windows update fail
I create onw poliy and try to deploy windows update to 1 pc. but fail with below log. can you advise? [ 2016-09-12 16:32:33:831 ] [ 1376 ] [INFO] AgentSendRequest : The url to get / send in UTF8 format is given by /statusUpdate?computerName=PIMHKGVoiceVM&domainName=LOCALPRUDENCE&customerId=1&actionToCall=3&actions=13 [ 2016-09-12 16:32:33:831 ] [ 1376 ] [ERROR] ChangeUtf8ToWideStr: utf8 is empty! [ 2016-09-12 16:32:33:831 ] [ 1376 ] [INFO] InternetSendRequestEx : DesktopCentral Server & Port ->
Android
Any idea when there will be a Desktop Central Android App written?
Import single field
Hi Team.. I've created a new "Requester Additional Field" called "Office" but I need to import data only for this field.. Explain: Request ID ---> Office The idea is this import don´t make changes to the existent fields, only populate Office fields in all matched requests for this Account. I have a csv file with only Request ID and Office. Hope a help Mike diamond
Harddisk Encryption
Hey, Our company wants to roll out an minimal level of security for desktops, laptops and other devices. One part is the default setting to encrypt harddisks. Can i verify within Desktopcentral that the machines have encryption enabled? Right now i can not find it. Hope to hear from somebody.
Finding a device in SPM V12.1
How do I find which switch a device is connected to in v12.1? In 11.6 I would click on SPM, enter the IP address and click search. It would display a list of devices that matched the search and what switch they were attached to. In v12.1, when I do a search, I can only link to the device page for the device I am searching for. Clicking on IPAM & then SPM from the main dashboard provides no way of searching for the device.
Apple Configurator 2 & Anchor Certificates
When configuring the apple configurator with the MDM Server, I have typed in the Name and URL, but it says that it can't find server. I seem to get "further" if I just type in the IP address and let it search for the server URL. To be clear, I type in name of "MDM-Test" and hostname or URL of my ip address of server. When I click Next, I see the following message as it searches: Fetching trust anchor certificate from MDM Server. It times out after a few seconds with "Unable to verify the server's
no data shown in monitor page
Hi I installed opmanager ver 12000 with win2012r2 on vmware platform but monitor page didn't show data, please help i test snmp credential from change password and test passed the monitor area is continune running but no graph shown, if i click test monitor, there will be a dot on the graph with no further progress
Can you share resources through the REST API?
I just started experimenting with the RESTFul API (using PowerShell) and was able to successfully create test user and server resources. However, these resources can only be seen by the API account. Is there any way to share the resources via the API? I could not find any documentation on the subject. Thanks.
Schedule export of passwords
Is there a way to schedule exporting of passwords, so the offline password list could be up to date with password change schedule?
Technician lost accounts in dropdown
I have a technician that now only has 1 account in the dropdown Account list when on the Requests tab. It shows ALL ACCOUNTS and 1 other account where he used to have access/list all our accounts...
During Upgrade 8404 to 8500 error
I upgrade my pmp and i have error, someone have a idea or i will open a case. thank you
PMP doesn´t start after disabeling Windows Firewall
So last week I set up my PMP on a fresh installed Windows Server 2012 system. After some complications with the database the program worked fine. So today I want to access the PMP over HTTPS with my officecomputer and failed. So i disabeld the Windowsfirewall to accsess. After a restart the PMP service starts sucsessfully but stopped the service afterwards. So I can´t work with the PMP. I upgradet the program to the newest version but the error still occurs. How can I fix the problem?
Preventing group notification when ticket submitted is closed
We have email notifications to our technicians because they aren't always in front of the monitors when the requests come in. Often, we will take a ticket by phone and mark it as completed (closed) in the same step. I'd like to prevent a Group notification from going out if the request is added as closed or resolved, as this is an unnecessary alert. Is this possible? If not, may we have a feature request for it? Thanks, Adam
Violation Reason field should be visible after a ticket got SLA violated. How can we enable it?
Hi Experts, Hope you are fine. Many tickets violated every week. Our customer wants report with violation reason but unfortunately there is no field name "Violation Reason" in template. We can create a common text field named "Violation Reason" in every template but it wont be the right one because this field should be visible only in violated tickets not every tickets. so what we want? A mandatory text field named "Violation Reason" should be visible once a ticket got SLA Violated. Can we do this
Reports in Office 365
When I run a report of a user in ADManager under AD Reports - Office 365 called Unlicensed Users - this reports shows me all the unlicensed users as well as any shared mailboxes. I'm assuming this is because shared mailboxes do not consume a license. At first I thought this was just a typo - and it should be unlicensed mailboxes, however this is not the case since unlicensed users do not have a mailbox, but shared mailboxes do actually contain mail data and/or mailboxes (however they do not have
bulk change of userloginame@blahblah.local
I would like to mass change everyone off user@blahblah.local to the user@blahblah.com in active directory. I could do it one by one.. but yeah, no. Is this possible with manage engine? I snooped around but wasnt able to find anything..
Next Page