Custom Report
I am trying to set up a custom report to provide to a client. I'd like to generate a report which includes total traffic on a set of switch VLAN interfaces (Cisco 4509). Unfortunately, it seems the custom report wizard will only allow me to select a single interface - also, the list of interfaces is not complete. We are running build 6002 of the MSP version and I am generating reports from the central server.
URL Service Availability
We have a lot of URL we want to monitor using OPManager, however the front page of the site doesn't really indicate the availability of the service. We still need to do a logon to check if the service is up. Can this be supported somehow? This feature will be more helpful to check the service itself. Thanks
Opmanager on server hosting MSSQL and IIS
Hello I was just wondering if this would work. If I had a server with MSSQL and IIS already, could I install Opmanager on the same machine seperately without impacting the existing applications? I know Opmanager uses mysql, so that should not affect MSSQL, but if I have an existing IIS server, IM wondering do I only have to specify a different port to use the 80....? Thanks
WEBCLIENT PROB.
HI , ----!I m having problem with running webclient softwere it alwasy start good after restarting opmanager server..but once after that if i log out and try to login it stop working and i m the only user who is using itand it gives error again after restarting opmanager server it works fine...dotn kow what is the problem. and also want to know in opmanager prof. version how many users Simultaneity can log in. ----also when i run opmanager the port 162 which i have configure to recive traps from
I have a problem with printer hp laserjet 1022n
Hello I have a problem with printer hp laserjet 1022n. It cannot use the Monitor 'PrinterMarkerLifeCount'. The Monitor don't show data for the pagecount. It show 'N/A'. I use a MIB Browser find sysObjectID is sysObjectID.0:.iso.org.dod.internet.private.enterprises.11.1 Please OpManager Support Team help me for this problem Thanks Andrew Lim
Monitoring memory of AIX-machines
Hello, We use telnet to monitor our AIX servers. Monitoring the CPU goes fine: we get the correct values. However, Monitoring the memory does not monitor the thing we want. Instead of monitoring the Physical Memory, it monitors the SwapMemUtilization. Is there any possibility to monitor the Physical Memory? Maybe by changing the svmon-command? TIA!
Formatting email alerts
Event log messages are losing their formatting. As a result they are very hard to read when long. Any way to preserve the formatting?
Alerts for reboots
In OpManager 6010 some of my servers are generating alerts for ColdStart : null, can you tell me where this is configured as I would like all servers to report this. Thanks.
Accessing through web client?
Hello, I just installed and configured OpManager on a win 2k3 server. I can access it from the server browser, however I cannot access it from my desktop. I have tried: Using the IP and port Using the servername and port Going into the httpd.conf and setting the "Listen to IP and port" Setting up a site in IIS and tying to point it to the Login page. The webclient does work on the server itself but I cannot access it remotely. Is this by design? I cannot find anything in the knowledgebase and my
Assistance and Idea
Hi Gabriel has been assisting me today and I would firstly like to say a big thanks to him its great to speak with people who give support when its needed, so many thanks. Secondly, one of the things I am coming across is that most systems we wish to monitor are NOT SNMP enabled which is a major pain because it means we need to install SNMP which then requires the installation CD. This will be especially an issue if we are installing trial probes (great idea by the way) as we are trying to prove
Device Availability issue's
Hello, At the today's availability from servers it always says it has been down for 1-2 min. If i check the history for today than, it sometimes shows, 5 seconds unavaiable, or 10 seconds on certain amounts of times. I know that the server hasn't been down, and reports need to be sent to our customers. If the server hasn't been down and up and running, i want to show a 100% availability and not 98,087 % availability today. Is there anyway to change the polling or such for the todays availability
SNMP settings
Hello, In OpUtils 4 Professional, what is the relation between SNMP settings in software with settings of SNMP Service and SNMP Trap service on Windows Server 2003. Thanks.
Unable to start OpManager Web Client.
Hi! I have the following problem with OpManager: After installation and starting OpManager I try to start Web Client and got "The page cannot be found ... HTTP 400 - Bad Request" Can You help me?
Which ports to allow monitoring through firewall?
Do I just need the following ports to allow OpManager to operate to devices on the other side of a firewall?: SNMP ports 161 (for agent) and 162 (for manager). WMI ports 445 and 135. ICMP used for testing reachability. Anything missing? Thank you.
OpManager will not start
After installing OpManager, the product will work, but after system reboot, the product stops working. It loads, but immediately shuts itself down. When trying to start it manually, it does the same thing. I tried going into the services section and changing the authentication information, but that does not seem to work either. Any suggestions?
Probe Specs
Hi All, We are interested in OpmanagerMSP which looks great and the option to install for clients on evaluation is an excellent way to prove the benefits. But ... the system reqs for a probe doing this are pretty steep since initially for minimum impact we would have to pop it on an existing PC/Server. It looks as though the published sys reqs are overstated - does anyone have a "real world" view on the sys reqs please. Many thanks in advance
Problems with Monitors OpManager
Hello Friends, i have a problem with monitors, I configure all monitors and SNMP in my clients but when I make the test of the monitor this sends an error message to me. Do you help me??? Thanks, Arturo Iberico Acosta Eckerd Peru S.A.
OPManager6.0 and RDP?
Is there a way to have a RDP tool in OPManager What I mean is, in the server view i want to have the possibility to make a RDP connection to the server. ??
New Probes don't register
Hi, We're using MSP 6003. When adding a new probe in the Server it is added to the Trial Probes (where all probes resists, strange, no mather wether I add it as a trial probe or a registered probe). When I install a new probe, the update to MSP6003 is loaded and installed well, but the probe does not register. In the probe: stderr.txt reports every 1/2 second ##### PROBLEM IN INITIALIZING MODULE class com.adventnet.nms.NmsMainFE ##### and wrapper.log reports DMS is waiting for registration from the
Probe changes all IP adresses to 0.0.0.0
Hello, I noticed that for one probe the database was corrupted. Only 7 servers left out of the 80. Watched error logs and saw that since a specific time all IP adresses from servers are changing to 0.0.0.0 I talked to a Windows colleague, he stated that around that time our DNS server had servicepack 1 for Windows 2003 installed. Does anyone had this experience or an explanation. Thanks, Ari van Asseldonk See part of log nmsout63.txt: [06 Apr 2007 22:12:28:122] TOPO: IpAddress for the objecthkv-svr-apps-24.cehave.local.chvlbbprobe
Business Views without notifications
I have different Business View in my system, but the notification that it generates is not reflecting in my Global View. I have the Global View - MEXICO, and 15 states, inside of each state I have 3 or 4 locations, and inside of each location I have 2 departments, and inside of each dept I have between 7 and 15 desktop. For example: Mexico ----> Sonora ----> Hermosillo ----> Garmendia ----> Elements (15 Desktop) If I have some problem inside "Garmendia", this shortcut change the color, so I can see
Oputils - WiFi Manager conflict
I have oputils 4305 and WiFi manager 5500 running on the same server. When I am accessing both via a web browser from a remote client they log each other off. For example, If a WiFi manager browser is open, and I open Oputils, when I go back to wifi manager I need to log in again, then if I go back to oputils I need to log onto that again. This happens immediately, and I have session expiration for both set to never. I think this started occurring with build 4301 in oputils, but I am not sure. Thanks,
OpManager Memory Leak
Hi there, We've been evaluating OpManager for about a week now, and have noticed the RAM usage on the machine it is on increase steadily from around 400Mb at the start of the week to 950Mb 5 days later (it's a 2003 server, with only OM on it). All polling seems to have stopped and we aren't receiving any email notifications of any failed services/devices as a consequence. It's at the latest hotfix version of 6015, Thanks, Paul
Device Ping
I would like to know if there is something in OpManager that can do a simple ping command to a device and then report on whether the device is up or down. If anyone can point me in the right direction much appreciated. Many Thanks.
Build 4303
I upgraded to 4303 last week, and oputils failed to start. Backed out the upgrade, and it worked fine. I saw that 4304 was available, upgraded and now it is free edition only. I tried applying my license, but it says 'please apply a proper license" (but it works OK with 4300 and 4301). Thanks, Gene
Hotfix 6015
Hi, can you pls give instructions on how to uninstall the latest hotfix and rollback to previous version. I need this information before applying to OpManager. Currently at 6010
Switch Port Mapper
Hi, When using Switch Port Mapper tool with cisco switches, mac address field in obtained scans is empty. Even for mac address statically entered in mac address table of switch. I can only see mac addresses learned on trunk ports. Also, what is the purpose of Search field of Switch Port Mapper tool? For what exactly is this search engine? It would be perfect if there can be entered MAC address and as a result obtained switch and port on which this address is learned. In search should be included
W2k - not reporting free disk on 1 server
I have one server that I cannot get OpManager to report the free disk space... or Used disk space on. When i click Test Monitor it says it came back fine. I have checked the Agent Settings on the server and made sure they were all checked... what could i be missing? in our mixed environment of 2003/2000 this is the only server not too report anything for disk space. memory/HD utilization graph is working fine though.
Install problems... after reading the FAQ
apache keeps shutting down so I found the FAQ and followed the directions about changing the httpd.conf file, the changes were already there. i also followed the part about the libdb.so. the next step was to launch a file called StartWebSvr.sh, i don't have that file anywhere. I have one to shutdown the webserver but that's it. when it try too start httpd on my own... it gives me this error "./httpd: error while loading shared libraries: libaprutil-0.so.0: cannot open shared object file: No such
CPU Utilization HIGH in Cisco 5500 Switch
HELP REQUIRED! CPU Utilization is very HIGH 98% in Cisco 5500 Switch Please provide me necessary action to trouble the problems Thanks Regards Nagendra KV
Deleted device and I want it back
I just accidentily deleted one of my firewalls. Is there a quick painless way to get it back? Like an "Undo". chris
Why is responsive server marked as unavailable?
Opmanager has marked (for some days now) one of our servers as unavailable, but on the opmanager page for that server it states at the same time that: Device Response Time: 1ms Todays Packet Loss: 0% Also the services the server provides show no interruption. Why does OpManager think the server is unavailable, and how can I convince it otherwise? Another server, with the same configuration as far as I can tell, does not show as unavailable. MTIA Arie
OpUtils - Build 4303 Available
Dear All, We are pleased to announce the availability of the latest update to OpUtils - Build 4303. Features & Enhancements in Build 4303 1. Rogue Detection tool enhanced to include views for Trusted and Rogue Devices. 2. Global Environment enhanced with the ability to add switches, gateway servers etc., in addition to the routers. 3. Minutely scheduler enabled for Global environment. 4. TFTP Server tool included.Enhancements & Bug Fixes between Builds 4000 and 4302 1. Support for Windows Vista 2.
Rogue Detection - Enhancements
Hi, We are planning the following enhancements to the Rogue Detection tool: 1. Select a list of devices from the Rogue List and specify a period till which they are valid. An email will be sent upon completion of this temporary validity. 2. You can specify a description as to why they are kept temporarily valid. For example, it could be an employee from a different region or it could be students registered for a semester, etc. 3. You will also be having options to modify the period or to move this
64-BIT Linux Support
Is there a timeframe to provide support for a 64-bit Linux version?
Switch port mapper summary instead of detailed
Hello, when I go into switch port mapper/summary of data switch for details, when I click export to PDF, if gives me the mapper summary instead of details of that switch I am chosing. I am running build 4300. Thanks, Mark
SMS using Clickatell
Has anybody successfully used Clickatell as their SMS portal on ServiceDesk? We use it successfully with ServersCheck, but it requires a usernam and login and on SD+ I think we can only supply username/account? Has anyone had success please? Thanks
Integration between OpManager and SDplus
Hi Guys, I'm with a new customer, seeing the integration between both applications, and we had some trouble with this, when in OpManager we have configured the parameters to connect with servicedesk, the application show us a new dialog where to create what we can believe is the different notification profiles to log a new ticket in SDPlus, identifying previously the category, technician and priority, but once we do this, this dialog show the three different combo boxes with this options, but not
Not Working: MIB Browser
I am not able to get all the MIB data using OpManager, but am able to access them though other NMS. The specific problem is: I am not able to access MIB table data of most tables. Only get works. Get Next does not go to the next parameter. Some of the parameters are marked "blue" and these are accessible through Get. Please refer the attached file for more details. Parameters marked with "red circle" are accessible though other NMS. Tables with such parameters are not accessible.
Install Error - "Unable to load the Jtds driver"
All, We are trying to load the latest version of OpManager on a server. After entering the SQL (2000) server details and upon clicking Next, we get the error "Unable to load the Jtds driver". What could be causing this? (We checked the information we entered regarding the server is correct.) Thanks for any tips you may have. Thierry
Next Page