Wipe device doesn't work
Hi, i'm currently testing Mobile Device Manager. I have added a device as corporate, with QR Code enrollment. everything work fine. No I wan't to wipe the device, as if an employee left the company. The console says me "Complete Wipe has been initiated. Will be completed once the device is reachable." but the device never wipe...(I'm connected on wifi) thanks for your help
Guest user
How to allow the addition of a guest user on a tablet with android 7?
MDM keeps popping up
I have a Pixel phone registered as a personal device through our local MDM server running the free version. Whenever I exit out of a phone call, the ManageEngine MDM app becomes the active App even if it was closed and I see a brief popup that says "work profile active." This was not happening before, but I removed my personal device and added it back in to test some other functionality and this just started. It is very annoying because if I am driving and using the Android Auto app, then after a
Enrolling Samsung Galaxy S7 Corporate Device
I am trying to figure out the right way to enroll a Samsung Galaxy S7 Corporate Device. We are a small company with about 30 corporate phones and another 30 BYOD phones. I am using the free version right now with the goal to continue testing and probably move up to a pay version over time. I enrolled one Samsung Galaxy S7 phone by factory resetting it and using the Google User of AFW#MEMDM and enrolling it as a non-Samsung device. It worked great and is still working. I enrolled it as a non-Samsung
Restricting Outgoing Video Calling - Android
Is it possible to restrict or bar video calling via an Android profile? We can presently do this manually on individual devices but functionality from the MDM console would be really beneficial. Can't see anything obvious to allow us to do this though.
Creation of Apple IDs for organization
It is really confusing regarding Apple ID creations and there are limited information on the Internet or with Apple support. According to Apple, one must only use 1 Apple ID, but we all know we need multiple Apple IDs for Business use. There is no specifics on how to do so for business. The Website appleid.apple.com ask for First Name, Last Name, country, birthdate, email address and security questions. How does IT administration go about creating generic Apple IDs for business? We have a boat load
Free e-book: Six best practices for escaping ransomware
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iOS 11 behavioral changes
With the advent of iOS 11, Apple has made certain behavioural changes to its workflow. There are certain cases where the usual workflow has been modified with respect to MDM processes. Following are the OS-specific changes 1. Using Outlook/Office365 or Exchange from the default mail app in iOS 11: In devices(both iPhones and iPads) running iOS 11, users are unable to perform basic mail activities such as sending a mail or responding to one. This has been identified as a bug by Apple as viewed here.
Join our free Endpoint Management Seminar this Oct 19th, 24th and 26th!
Good news, peeps! This October, all roads lead to ManageEngine's free Endpoint Management Seminar at the cities of Atlanta, Chicago and Phoenix. Register Now! Why attend this event? Discover best practices to make your IT Management simple, fast & efficient. Learn the latest trends in IT Security to combat targeted cyber attacks. Listen to sessions on Patch Management, Asset Management, OS Deployment, Mobile Device Management and much more. Watch live demos of ManageEngine products designed to solve
Mobile Device Manager Plus provides Day one support for iOS11
Mobile Device Manager Plus is completely compatible with the features offered in iOS 11, giving users improved mobile device management (MDM) capabilities. Here’s a glimpse of the new iOS 11 features that are supported by Mobile Device Manager Plus: Remotely view devices : You can remotely view the screens of managed devices. Manage classrooms using Classroom 2.0 : you can ensure teachers have all the required access to their students' devices without having to seek permission from students. Manage
Mobile Device Manager Plus - Free Training
Join us on 24th August 2017 and 31th August 2017 at 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on August 24th: Device Enrollment and Provisioning: Manage devices by enrolling it via various enrollment methods Regulate devices by pre-configuring policies Audit your organization asset data Following topics will be covered on August 31st: App Management and Device Security: Silent installation
Kiosk Mode - Missing Restriction Results in Crash
On the Samsung T350 (with KNOX) tablet, you forgot to restrict use of the "multiple apps" soft-key on the bottom left of the device (see attached image). All other keys (home, back, volume, power) can be properly restricted, but the user is still able to crash the app by hitting the "multiple apps" key and choosing "close all". While it is true that the app restarts, all work collected by the app and not yet saved is lost. I was your beta tester for other restrictions on Samsung KNOX tablet devices
MDM Plus Cloud - DPC Enrollment - Play Store Apps not working
Hi I am currently having issues pushing free play store apps from my repository. My devices are set up using your DPC token afw#memdm and are enrolled into the cloud instance fine. I am able to configure a profile and push this out to my devices. These profiles apply correctly. I've configured apps in my app depository, with the correct bundles, and confirmed that the links lead to the right apps in the play store. However these apps do not download when accessed through the ME MDM app. My devices
uninstall default device apps using mdm
is there a way to uninstall a list of pre-installed device apps using mdm ? we are rolling out 300 devices that came preinstalled with some default apps we would like to remove..
Force MDM app to sync
Hi, We are configuring a large number of devices for Kiosk mode. naturally, there's a lot of trial and error here. the default sync time for devices is every 60 minutes, which makes it impossible for testing. how do i force the MDM app to sync ? device is enrolled as owner using the QR code option. Thank you.
Corporate wipe not working
There is no corporate wipe. After clicking the corporate wipe, the device goes into a Device Unmanaged status. And remarks Corporate wipe succeeded. All the settings remain on the device itself, the MDM settings are not reset. In MDM it is indicated that the device is controlled and synchronized. Previously, when Corporate wipe, all the data was collected and, when entering MDM, requested new data for registration.
Customize the kiosk mode
Hello , I have some questions, It is possible to customize the kiosk mode ? Because when i select some apps they are displayed one by one at the left top of the screen , for me it's not really good regarding the design , it would be good to have the possibility to put those apps on the center of the screen. Do you have any solution for that ? 2nd point : When i modify a profile when the devices related to this profile will take the update ? Because i scheduled the scan but nothing happen on my device.
Free Seminar Series - End Point Management
Join us for our free seminars in the Bay Area, Los Angeles, and Dallas this July! These seminars will focus on enterprise mobility and endpoint management and help you learn how to adapt to a dynamic, mobile workforce and increase productivity with the latest mobile, server, and desktop management trends and techniques. We'll also talk about integrating with ServiceDesk Plus, patch management, OS and software deployment, asset management, remote control, and more (and have plenty of food and drinks
Mobile Device Manager Plus - Free Training
Join us on 13th July 2017 and 20th July 2017 at 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on July 13th: Device Enrollment and Provisioning: Manage devices by enrolling it via various enrollment methods Regulate devices by pre-configuring policies Audit your organization asset data Following topics will be covered on July 20th: App Management and Device Security: Silent installation
Play Store Layout failed
Whenever I change the layout of the play store, it says it's successfully saved but when refreshing the page it reverts back to the previous setting. The action logs show the message 'Play Store Layout publish was failed for ******** Domain.' Has anybody else had this issue? I have noticed in web console there are quite a few errors (below), maybe this is something to do with it? Any help would be appreciated, thanks! Refused to set unsafe header "Content-length" setCountry @ playStoreLayout.do:3568
Unable to Delete MDM Workplace Profile
Hello, I'm unable to delete the AirWatch MDM Workplace Profile. Error is "can't delete account. your company policy prevents you from deleting your workplace account. if you have questions about your policy, contact your company's support person." I found the Windows Profile policy did not allow users to unenroll devices and I made the change to allow users to unenroll. However, the user had already uninstalled the AirWatch MDM Agent app and now the Workplace profile can't sync to the AirWatch server.
Move Device to Another Group
Is it possible for an Admin to move a device from one group to another after it has already been enrolled?
Enable Geo location services on iOS devices remotely ?
Hello, I would like to enable Geo tracking remotely for IOS devices . However it appears (see link below) that this can only be enabled manually on each ios device. This is a problem as it means we have to handle each device before distribution . We are using supervised devices which are linked to MDM via Apple DEP . Is there a way to enable Geo tracking remotely ? Other MDM software has this capability so I believe it is technically possible. Please advise. Thankyou. Enabling Location Services
License for app with iTunes Store ID 1182946415 could not be found.
Hi, Purchased free App on VPP Store, appearing OK. Go to deploy the App and get this error everytime.
Surface Pro 4
Can Surface Pro 4 tablets be enrolled and managed in Mobile Device Manager Plus?
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Security Policy Prevents Removal of This Account
Hello- I'm trying to manually remove the Exchange account that was added by default via the policy in MDM. The account seems to be having some issues so I want to be able to remove it and then manually add it back in without removing all of the MDM. I looked through the policy and do not see anywhere that it restricts it from being removed, but i get the error "security policy prevents removal of this account". I was going to add a separate policy specific to allowing this removal, but i do not see
NFC Enrollment
Samsung Galaxy Xcover 3 -V5.1.1 Running in Kiosk Mode - MDM NFC enrollment app installed - When i go to bump it asks me to turn NFC on, even though i have this turned on against my profile. I have checked the correct profile number id published to device and group and has been executed. Using the Cloud MDM Portal. Any ideas??
Mobile Device Manager Plus - Free Training
Join us on 26th April 2017 and 3rd May 2017 at 11:30 EDT for a free training session on ManageEngine's Mobile Device Manager Plus! Following topics will be covered on 26th April: Device Enrollment and Provisioning: Manage devices by enrolling it via various enrollment methods Regulate devices by pre-configuring policies Audit your organization asset data Following topics will be covered on 3rd May: App Management and Device Security: Silent installation of business apps Handling of paid app licenses
User Data Usage with Moodle Mobile -- any stats?
Hi all, I'm working on a project that is considering delivering curriculum materials to rural users with limited Internet access and/or high data rate costs. I was asked to research how data heavy using Moodle through the app would be for our learners. (They don't have funds to pay data overage costs, or they are reluctant to use their phones for online learning because those data costs can creep up on them.) I have searched through the forums and have not found an answer to this question. I'm trying
Exchange access with certificates
Hi there, am going to put in place a POC for a customer who already has an MDM solution. This customer has a problem as his MDM product does not manage very well certificates, so when the password expires, users can not access to the emails from mobile devices until they change it. The need is to manage the access to the Exchange server from mobile devices only with certificates and being sure that all the Exchange contacts are always available from the device (another problem that the customer is
Pattern Unlock
I have set up an Android profile with a passcode policy configured like this. Minimum Passcode Requirement : Numbers Minimum Passcode Length : 4 Maximum Number of Failed Attempts : 10 Auto-Lock the device when it is idle for : 120 Seconds Number of Passcodes to be maintained in the history : -- Maximum Passcode Age : -- Force Passcode Policy After : 30 Minutes Unlock Device using Fingerprint : Allowed This works just fine but I have several users requesting to use the pattern unlock feature. This
Comparisons
Hi, I need features comparisons Between ME MDM & the following products: Soti,Mobilelock, Surelock Regards. --
Rooted device(s) are detected in the network - False positive?
I have been getting this alert for a few weeks now for two of our users. It happened once for one user, and intermittently for the other. I have inspected both devices thoroughly. They are certainly not rooted, so there must be something else going on. What is the exact criteria for how ME MDM determines a device as being rooted? What could trigger a false positive?
Parlez vous Francais ?
Bonjour a Tous, Y a t il des utilisateurs de cette solution qui parleraient Francais ? Merci Patrice
User permissions
HI, How can i define user permission to access MDM server GUI tabs? Regards
User permissions
Hi, How can i change IT user permission on MDM server GUI tabs ? Regards. --
MDM Plus Self Enrolment - OTP Not being accepted
hi, i'm trying to enrol a device for mdm plus the otp being sent to my email is not working either in chrome (at the enrolment url) or in the mdm app. the error it shows is invalid passcode. have tried regenerating a few times and have made sure to try a passcode which doesnt have any confusing letters / numbers. any idea what could be wrong? thanks, ranjit
Personalize Mobile devices
Hi, Can I personalize the enrolled mobile device through: Changing device background, Using company logo Regards. --
Personalizing Mobile devices
Hi, Can I personalize mobile devices by: Changing device background , and make company logo appears in device notifications or application messages ? Best Regards
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