Same day support for iOS 10.3 with Mobile Device Manager Plus
We’re excited to announce that Mobile Device Manager Plus supports iOS 10.3, the same day as its release. Here’s a glimpse of the new iOS 10.3 features that are supported by Mobile Device Manager Plus: 1. Wi-Fi network whitelisting: Administrators can now restrict devices from joining unsecure Wi-Fi networks, and force them to only join wireless networks that have been approved by Mobile Device Manager Plus. 2. Dictation restriction: Using Mobile Device Manager Plus, admins can now restrict the dictation
Lost mode
if I try to enable "lost mode" on a device, the application interface goes dark but nothing happens. I have to back out or refresh the page otherwise it sits there doing nothing
Enrollment Issue
Hello, I used to be able to add another device simply by logging into my cloud account on the mdm app on the new device I was setting up. Samsung Note 4 to be exact. Then I would choose corporate or personal. After that it would show up in my inventory and I could select what polices I would assign to it. Which it would enforce. I tried to do this with a new device a Kyocera running android 6.0.01. I see the device listed in my inventory but when I assigned it to the profile it doesn't take affect.
Have you tried Android for Work yet?
Hey, guys! Mobile Device Manager Plus has recently endorsed Google's mobility management function - Android for Work. For those of you who manage Android devices, this exceptional feature gives you enhanced device management controls like: 1. Separate work files from personal files on the same device. 2. Apply policies only to the work-container in managed devices. 3. Push work apps silently and prevent untrustworthy ones from being installed. 4. Manage volume purchase of apps easily. This
Tracking history location for iPhone devices
MDM does not provide a tracking history for iPhone devices. I created this project (link) for fix this. It is possible to desenv this in mobile device manager? All The Best.
Am I being punked?
Patched Desktop Central from 10.0.5 to 10.0.54 and now every time I make a change to a policy, profile, etc....I lose contact with the device? Example, prior to our update I could see all devices. Then I made a profile change to wi-fi and pushed the change and now I can't see that device. And on another device I remove the profile then reassociated it and now I can't see it? What's up?
Free e-book: Managing and Securing Mobile Devices for Dummies
To help you keep up with advancing mobile technology, while protecting corporate data and assets, ManageEngine gives you a definitive direction in the latest ebook on Managing and Securing Mobile Devices. Click here to get your free copy now!
Device owner
I'm trying to set up some devices as a device owner. I can't use AFW as our G Suite account is run by a higher directorate that we have no control over. The devices don't have nfc so thats not an option. I've tried to DPC method with no success. It does not force download the ME MDM app like the guides suggest it should do. The android for work profile appears in the google account settings but is asking for the user to re-login (do not have the password etc). My end goal is to push 6 apps onto multiple
End Point Management Seminar - 21st Feb 2017, London
ManageEngine is hosting a seminar on End Point Management in London on Tuesday, 21st February 2017. Few of the topics that would be covered here are : Mobile Device Management, Patch Management, OS Deployment, Software Deployment, Asset Management, Remote Control and much more! You can register for the event here - http://bit.ly/2k6j6Yn
GEO - Tracking MDM
Hello, I need assitance regarding profile aplied GPS: Always ON This settings is not functioning. Every time we aplied this profile to a device, we disable permanently geo tracking on the device, and we need to wipe the device to activate it again. Please, we need assitance. Thanks
Bluetooth always on
Hi I'd like to know if there is any possibility to restrict the controls for bluetooth so that it's always on? I've managed to find how you disable BT entirely, but I want to keep it running all the time instead. Regards Daniel
Enabling Conditional Exchange Access (CEA) with an Exchange 2007 Server
I am trying to set up CEA with an Exchange 2007 server. When trying to configure Basic Authentication, I cannot locate a "Powershell" entry under the Default Web Site. How do I enable basic authentication and configure CEA to work with Exchange 2007?
Cloud - Android enrolment via DPC token does not work
When using the enrolment via dpc token method on a google pixel 7.1.1 the ManageEngine MDM app does not work correctly. I can progress up until the point where i i need to select either cloud or on-premise. If i select cloud the loading spinner briefly appears before disappearing with nothing else displayed, something is not loading correctly? I am not sure. However if i hit back and select on premise the form loads fine and i could enrol the device that way if i wanted too (although i do not). If
Implement Policies
I created a profile to implement a policies on the device, The policies was successfully applied on the first device that I associated with the profile. But when used the profile again to implement a policies with another device it was not successfully applied. What is the problem of this? Hope you can answer my queries. Thanks
Planned maintenance of our US Data Center: December 23rd to December 30th, 2016.
Dear Customers, As a part of our annual infrastructure maintenance, we are upgrading our US data center infrastructure from Dec 23rd to Dec 30th, 2016. While we carry out this upgrade, we would like to inform that Mobile Device Manager Plus - Cloud edition, as well as other Zoho services, will be fully operational. We do not expect any major interruptions and you should be able to use all our services during this upgrade. We will update this forum post once the data center maintenance is complete.
Lost Mode lets you locate, lock or wipe your iOS & Android devices.
Hey all, We all face that frequent trouble when some of our end-users lose their mobile devices. Possible problems that emerge are: 1. The risk of data falling into the wrong hands. 2. Monetary loss of expensive mobile assets. 3. Productivity loss suffered by the user. Oh, and so much heartache! Mobile Device Manager Plus solves this problem by supporting Lost Mode feature for iOS and Android devices. With Lost Mode, you can 1. Remotely locate and lock down devices. 2. Display a personalized
MDM webinar: Overcoming the challenges faced by your mobile enterprise
Join us we understand the need for effective management of mobile devices in an enterprise. Date - December 15, 2016 Time - 11:00 AM to 12:00 PM GMT (Register here) In this webinar you will · 1) Understand & overcome the challenges faced in a mobile enterprise · 2) Learn the important prerequisites of a good MDM solution · 3) See a live demonstration of Mobile Device Manager Plus
App Distribution error
I have updated the version for n.°:92087, my profile deny instalation of apps, but now when I distributed a app, I have received this erro: "The App Store is disabled." I can't enable to install apps in my profile, this option show the appstore for the user. This is a problem with build number "92087" or a configuration? All the best :)
How do I remote lock a device?
I essentially need to lock and unlock my devices when the end user requests to use them. I assume I can do this with MDM? Basically we run a service whereby a user calls requesting that the tablet be "enabled". From here I need to be able to unlock the device, and have it go to kiosk mode. I then need to be able to lock the device remotely after a given timeframe. Is this possible, and if so, how? Cheers!
App Distribution
I have completed the steps in regards to the IOS App Management link for app distribution without a Apple ID. But I'm still being told by the event log that my app distribution command is not executing because it needs a Apple ID. https://www.manageengine.com/mobile-device-management/help/app_management/ios_app_management.html I have exclusively set the token to install apps with out a Apple ID. But I' am still getting the execution failed status as seen in the first picture. I have also confirmed
Active Directory
Hello, I am currently evaluating Mobile Device Manager Plus for the Cloud and I would like to know if there is a way to authenticate against our internal Active Directory, so that users do not need to have separate passwords? Thanks, Rob
SSO (Single Sign On) - VPN / My Web Application on Apple iOS (iPad)
Hi, I have: - user accounts in my LDAP server (MS AD) - VPN with Radius authorization (user in LDAP) - web application with simple auth (username / password - LDAP) How I can setup SSO in MDM and user enter login / password once and and must be authorized in VPN / Web application ?
Kiosk Mode
When i run kiosk Mode on the samsung galaxy tab e and charge it the screen gets black and if i unplug it everything works fine again. What can i do solve this problem?
ActiveSync MDM drain battery
Hello, When we configure Activesync through MDM, we suffer baterry drain in a couple of hours. This it not happens when we mannually configure tha exchange mail in our devices. ¿there's a solution for this issue? Thanks
Read our latest Whitepaper on Bring Your Own Device (BYOD) management!
Hello! Does your organisation support Bring Your Own Device (BYOD) policies ? To help you understand and manage BYOD programs better, we present you with the whitepaper on It has been written by the EMM industrial expert Steve Brasen from EMA , a leading analyst firm. Fill in the form below to read the whitepaper and tell us your views here on BYOD management.
MDM hidden ssid
Hello, I have a problem with an mdm profile where I configure my wifi setting correctly but it doesn't seem to apply on the phone. The particular thing about it is that the ssid of that wireless network is hidden. Is there a way to make it work ? It works perfectly with a ssid that is not hidden. Thanks. Marco C.
Planned maintenance of our US Data Center
Dear Customers, As a part of our annual infrastructure maintenance, we are upgrading our US data center infrastructure from September 3rd 2016 to September 10th 2016. While we carry out this upgrade, we would like to inform that Mobile Device Manager Plus - Cloud edition, as well as other Zoho services, will be fully operational. We do not expect any major interruptions and you should be able to use all our services during this upgrade. We will update this forum post once the data center maintenance
How to set PIN
Hi is it possible to set the pin/lockcode for a group of samsung android devices via a policy? I see I can set the pin on an individual device but not as a group. Thanks Scott
MDM Self Enrollment
In step 3 of the self enrollment it asks for "Corporate Email Address<your corporate email address>". Can this be a generic email address used for all mobile devices or does it need to be specific to the device being enrolled?
Google Play Application Updates for applications loaded via MDM
Hi There If I register a Google Application and deploy via MDM, when an updated version is available from google play, does it update automatically via MDM? If I have a Google Play Application already loaded on my device and I then add it into MDM and associate it to a group, does it override the google play installed version? Regards Kathryn
Is there a way when to see tasks in the mobile app
When we have a technician out in the field and they are using the mobile app for ServiceDesk+ there is no way for them to see the tasks. They can only see the requests. When you look at the requests it does not show the tasks for that request. Is there a fix for this, or a way to see the tasks from the mobile app. Mary
Move Device to Another Group
Hi, I'm enrolling devices (iPads on iOS 9.3.2) using the Apple Configurator profile (MDMAppleConfigurator.mobileconfig) downloaded from the Enrollment page. The problem I'm facing is that you can't configure the profile to assign devices to a certain group and, in my case, all devices are being assigned to Default_iOS_Corporate. My question is, is it possible to move devices across groups? Can I configure the Apple profile to pre-assign devices to a specific group? Thanks a lot for your help. Regards,
DEP Profile
When we attempt to create a DEP Profile we get an error message that states we need to make sure *.apple.com is added to the proxy. We don't have a proxy server
Browser Whitelist?
Is there a way to create a browser whitelist so that only certain websites can be accessed using the android browser?
In house installation - backups- documentation
Hi, I am evaluating the use of MDM plus (in-house), I would like to know what files/folders I need to backup in case the PC/server fails and be able to recover. Also if I implement 3rd party SSL certificate, then if someone delete those certificates from the computer, how to re-gain access to the console once https has been enabled? Do you have documentation for moving the MDM plus (inhouse) to a different computer ? Thanks Leonel
.ipa File size limit
Does anyone know what the ios App (.ipa) file size limit is when uploading apps into the mdm?
Disassociating Profiles
I'm having trouble disassociating profiles from a device. I want to disassociate a profile from the device and it shows that it is disassociated, but the restrictions I put on the profile is still enforced on the device. So I disabled the use of bluetooth, and even after disassociating the device from the profile, it still won't let me turn bluetooth on. I also tried to reset the profile and just have all the default stuff, but that won't stop the restrictions from the previous profile, even after
Introducing Mobile Device Manager Plus Cloud Edition
We are happy to announce the release of Mobile Device Manager Plus Cloud Edition! The Cloud Edition further simplifies enterprise mobility management. It comes with great benefits like: No download and installation Avoid setup procedures like NAT, Mail Server and Proxy Flexible payment Use it anytime, anywhere As for the features, they would match the existing on-premises edition. We would like you to be the first to evaluate the new deployment suite! Please try it @ https://www.manageengine.com/mobile-device-management/download-cloud.html
Can I clear or reset passwords of all devices attached to a group or profile?
I have a test team with all the devices under a profile. All the devices need to have the new password for easier testing. Currently I am selecting each device individually to clear the password and this has to be done when the device is on. Is there a faster way to do this?
Galaxy S5 or Note5
I don't believe the Samsung Galaxy Note5 is a supported device by MDM Plus but assuming I'm incorrect if I had to choose between the Note5 and Galaxy S5 to put in the hands of our users which would you suggest and are there any pros and cons to either when managed by MDM Plus? Thanks in advance.
Next Page