shared ipad setup
I would like to add shared ipad functionality to some of our ipads managed in MDMplus. I have read https://www.manageengine.com/mobile-device-management/help/asset_management/mdm_shared_ipads.html but cannot find any of the options listed in the document:
Android Device Owner without NFC or Camera
Hello, I'm having problems adding a Zebra device that is without NFC or Camera to MDM as Device Owner profile. The device have android 7.0 and the only mode to add it that I have found is to download the APK from internal server, install it and joining with the "by myself" option with the OTP. Unfortunately, in this mode, if chooice either Personal or Corporate doens't matter in the final device enrollment type, becasue it's always Profile Owner. I need Device Owner because I need to silent install
QR code will not dispaly properly on our network....
Anyone have issues where the QR code will not display in the Enrollment Invite? We made some changes awhile back on our internet due to an attack and now we are trying to get it to display properly. We have added everything we think we need to the firewall
Stuck on Authenticating User
I have had 4 users (out of about 100) so far that cannot use the URL or the invite to install MDM on their iPhones. They are all the same model as other users, their accesses are similar, nothing is different. When they get to the AD AUTHENTICATION page
Zero touch deployment for Mac
Hi, With Covid-19 and the reality of teleworking, I try to automate as much intervention as possible in our onboarding process. My Macs are purchased through Apple's DEP program and I have currently set up the link with ManageEngine. Currently I am able
Standalone Chrome Sites in Kiosk Mode?
There is a website that employees use to clock in and out. I need my employees to stay on that page. I have successfully put my Samsung tablet into Kiosk mode on Chrome, and blocked other websites using the MDM, but it's not exactly how i want it to be.
enrol ipad as shared ipad (education)
I have an ipad that is synced from apple school manager to manageengine. The ipad is in a group and has profiles, it has been working just fine in 1:1 mode. I wish to change the ipad into a shared user ipad (in reality only two users will be using the
Profile not get assigned to a Windows 10 device
I've created profile for Windows 10 devices Enrolled device successfully, But in status i see that profile assignment failed for device with status "Failed" and remark "500 : DevicePasswordEnabled" What does that mean? and how to fix that
"Awaiting Device Activation" after joining iPad through Apple Enrollment
Hello, we have a few iPads that we've enrolled in Apple Business Manager through Apple Configurator 2. We can see them in the Apple business portal. In Mobile Device Manager, we've been able to enroll them using "Apple Enrollment," but we just see it
Rest API staged chromeos device actions
1. Is it possible to list staged chromeos devices via the rest api? The devices api does not seem to return information for enrolled devices which have not had the assign user action performed. 2. Is it possible to assign user to a staged chromebook device via the rest api? The device/actions endpoint can possibly do so but there is little documentation on how to use the actions.
Sophos to ME MDM
Hi, Is there any guides/tips/recommendations when migrating from Sophos (or any other) MDM solution to ME??? Thanks
MDM Self Enrollment
It would be a good option to have the ability to create custom URLs for separate custom groups for Self Enrollment. If we have multiple groups and want to make apps available to one group that aren't available to the others, it would be very handy to be able to send out a URL and their device would automatically enrolled in the correct group. We have multiple departments that would like to make certain apps available to their teams but we currently need to know who the device belongs to and what
Enrolling corporate-owned shared devices (COSU) without forced user assignment
Hi, I'm currently testing ManageEngine MDM Plus and love what I see so far. My environment consists of Corporate-Owned Single Use ("COSU") tablets, where users who interact with these devices do not require any accounts or logins to take place at the OS-level. The devices are locked down to a single application with kiosk-mode enabled. When enrolling devices into MEMDM, I am forced to assign the tablets to a user (in this case, me). This process makes me feel a bit uneasy since I am not sure what
Mobile Device Management into Service desk plus
Hi, I am using Central Desktop to setup MDM and it is working fine, Now i want to recieve custom tickets in my Service Desk plus. Like if a phone or mobile device has been off for some time. is this possible? Or can i make a cutstom "audit" and send those as tickets to my service desk ? Thanks in advance, Yorick
Enrolled Android device stuck in Staged
Hello, I've enrolled MDM to a mobile device with EMM Token. I can see the device in the Staged position and after assigned a user to the device it stays in the Staged position. Under 'Action' column there is 'Reassign User' option but doesn't help. I cannot remove the device as it says 'Only devices in stock or in maintenance can be removed!' Can someone help how can I assign a user or how can I remove the device? Many thanks Attila
Iphone 8 not installing Apps
iPhone 8 Not installing apps. – I tried configuring 2 iPhone 8's, the first one has installed everything okay ect, the 2nd one, doesn’t want to install anything, I have tried re configuring it, re assigning it and everything that can be done. I tried another one from stock again and its doing the same thing.
Asset Tagging not displaying correctly on iPhone 8
we have recently started to push ME MDM out onto iphone 8's the Asset tagging we have set through the profile displays fine on our current ipads and iphones but is not displaying correctly on the iphone 8, has anyone else experienced this? Incorrect Positioning
Can't setup VPN server name with port like hostname:8443
Hi Team, when I try to configure the VPN profile for Palo Alto VPN, the web GUI does not let me put the servername with the port like "vpn.ovel.ru:8443" It does accept the server name without port though, but this will not be a working solution. The Palo Alto VPN client (GlobalProtect) can accept the port ( i can configure it manually). The web gui also doesn't accept any specific app name (on the bottom of the page). Please fix it if possible. Thank you!
ME MDM NFC Enrollment App
I am trying to set up my NFC Enrollment App. I have it installed on an Android device. I enter the MDM Server Name and Port and I constantly get "server not reachable" I can access the server via the same name in a web browser, but not from the APP. I'm confused as to why and could use some assistance setting this up. We are just testing DesktopCentral and MDM, and I want to love it.... but so far I'm having a hard time. Thanks anyone/everyone.
Restoring device backup on ABM (or DEP) provisioned devices
The release of iOS 13.2 introduced a bug affecting the restoration of backup on devices enrolled with Apple Business Manager (or Apple DEP). While restoring the backup, the following error Profile Installation failed - Profile must be installed interactively. As this is an issue from Apple and is affecting all MDM services, the same has been reported to Apple. To restore the device backup using the workaround, refer to the steps below: STEP #1: Putting the device into recovery mode In case of
Application updates within MDM
Hello, We currently have a mobile device with MDM installed and using PowerApps on Kiosk mode. Occasionally when PowerApps has an update released, it seems like the device is trying to update the app and in doing so, causes the app to hang and the only way around this is to disassociate the profile, update the app and re-associate it. Is there any better way of doing this - potentially not automatically trying to push the update out to the device causing it to hang, but potentially controlling these
EMM Token Enrollment - Samsung Devices
When enrolling Samsung devices via EMM, there's a whole set of default Samsung apps that do not get installed that would otherwise be on the phone if enrolled via user invite or if the device was setup out of the box. For the most part it's not a problem to install apps again from the Play Store but the Samsung Galaxy Store app is not in the Play Store and can't be re-installed from what I can tell. Some Samsung apps need the Galaxy Store in order to update. Is it possible to prevent EMM token
Unique MDM device device email addresses?
Hi, Do the MDM device email addresses have to be unique? Can I set-up multiple devices with the same email address? Does the email address have to exist? I know it's used when the passcode is changed but is there anything else which may be affected? Bob
Remote Control Android Samsung no longer working
Hello, I have been setting up our samsung galaxy tab S3 devices to be able to remote control them but the remote control function seems to have broken over the weekend. They were working great last week on all 8 devices I setup but every single one of them lost this functionality. I even did a fresh wipe/reinstall on one of them but I cannot get remote control to work at all, it is just view only. When I log into them it alternates between "You can only view the remote screen" and "Your customer
Manage Engine MDM - Assign enrolled devices to a group using an API
Hello, Can someone advise on API end point that can help in programatically assigning enrolled devices to a group? Thanks in advance. Cheers Hitesh.
Best Path Forward for Expired DEP Token and Migrating Apple ID
Hello! I have recently come onboard at a company that uses an on-premise ManageEngine MDM Plus server to manage a dozen iPads. Unfortunately, the poor thing has been neglected before my arrival and I would like some help to make sure I'm moving forward correctly and not cause a disruption in service to the tablets or cause them to become unusable. (This is also my first experience using a MDM as well as Apple products, so any newbie precautions would be greatly appreciated.) It is currently running
Apple mandates migration from Device Enrollment Program to Apple Business Manager/Apple School Manager before December 1, 2019
As Apple has advanced to Apple Business Manager (ABM)/Apple School Manager (ASM), which are dedicated portals for Enterprise and Education respectively, the support for Apple Deployment Programs will be withdrawn from the aforesaid date. Apple has consolidated its standalone portals, Device Enrollment Program (DEP) and Volume Purchase Program (VPP) into a single cloud portal Apple Business Manager (or Apple School Manager). The consolidation has simplified device enrollment and app purchases for
REST API
Hi there, I'm evaluating the "Mobile Device Manage Plus" solution. And I have a question about integration. Is there any (REST) API that duplicates operations which are available on the administration web console (https://mdm.manageengine.com/homePage.do?actionToCall=homePageDetails). Thanks
[Free Seminar] Secure your organization's endpoints against the latest cyberattacks and security vulnerabilities
Be it WannaCry, Meltdown, Spectre or Petya each year bears witness to new cyberattacks and security vulnerabilities, and the year 2019 is no different. From the BlueKeep vulnerability that affects over a million systems, to the ZombieLoad attack that affects nearly every Intel chip since 2011, IT teams across the globe face an uphill battle this year to secure their organization's desktops and mobile devices. Organizations irrespective of the industry they cater to, are often caught unawares by
Delete an AD User Group
Hi I was testing the new feature of being able to create AD User/Device Groups. Can I now remove AD User groups? I've disabled AD group sync from the Active Directory tab under enrolment but all our AD groups are still listed in the device management tab. When I try and delete one I get an error - "Groups synced from the AD cannot be modified or deleted." Can they be removed?
Can not enroll device take 2
Seems as though my last post was deleted so I'll tray again. Can not enroll an Android 8.1 device. Send by invitation. Personal device. Install the MDM app on the device and it authenticates. Work profile starts to be installed onto the device. The icon to the MDM app then disappears and I get something that states "OperatorPluggin has stopped working". The device does not finish setting and remains as "Yet to Enroll" in the console (Cloud).
I broke AD Integration
Due to a fat fingered mistake, I removed the link between my Zoho and AD account. After this the AD sync for users stopped working. When going to Enrollment > Active Directory, my domain is shown as integrated. But when I click the finish button, I I just get brought back to the same screen. I attempted to start over by removing my domain from the zoho business account and by removing the enterprise app from the Azure AD portal. The domain still shows as integrated though. I can't seem to find a
MDM Shortcut hidden after enrollment
Hi, the MDM shortcut is hidden after enrollment and after the work profile created.
APK installation failed: [INSTALL_FAILED_VERIFICATION_FAILURE]
Our tablets are unable to update to the latest version of our application. it keeps throwing us an error for every tablet that we try to update: APK installation failed: [INSTALL_FAILED_VERIFICATION_FAILURE] I have tried a few different methods. It has only been delivered successfully to 1 tablet. from all the other tablets i have tried it has failed with that error. I did a quick google, and it says to make sure that you allow apps unknown sources/apps to be installed which is set on all the tablets.
Launching Vulnerability Manager Plus: Hunt down security loopholes with 100% precision
Amp up your endpoint security game with ManageEngine's all-new Vulnerability Manager Plus. Pinpoint, prioritize, and eliminate vulnerabilities with ease. With Vulnerability Manager Plus' 360-degree visibility, you can eliminate blind spots, uncover exposed areas of your network, and seal security loopholes before they lead to a breach. Vulnerability Manager Plus delivers the threat intelligence necessary to predict real risks from a plethora of vulnerabilities, and acts as a strategic partner in
Exchange Active Sync Disable Recent Mail
Hi, Does anyone know what exactly the option `Disable recent mail address sync ` does in the profile options for exchange activesync? Cheers,
Knox enrolled device not showing in MDM Console
So I have an Android device (Samsung Galaxy S9) that was previously enrolled in MDM by token for testing, has since been removed and re-enrolled through NFC enrollment to Samsung Knox but doesn't appear in the MDM enrollment devices. It appears on the Samsung Knox console, but not MDM and other fresh Android devices have been enrolled by this method both before and after this handset and they have appeared correctly on both systems. Phone was factory reset after removal from MDM. The device itself
Apple modifies enrollment procedure for devices running iOS 12 and above
The first step to manage devices using Mobile Device Manager Plus (MDM), is to enroll them into the MDM server. The simplest way to enroll devices is either using Self Enrollment or sending enrollment invites to users. Both of these enrollment methods involve an enrollment profile to be installed on the devices. Till iOS 12, this enrollment profile is automatically installed on devices once the enrollment request is authenticated by the user. While this simplifies the enrollment process, the automatic
URGENT: Cannot Renew APNs (MDMP Free Edition)
Hi ! I have only 7 days left to renew iOS APNs certificate. When I click the Renew link, an error occures on the Chrome Console. apnsCertificate.js?92433:1 Uncaught ReferenceError: mdmUrl is not defined at apnsCertificate.js?92433:1 (anonymous) @ apnsCertificate.js?92433:1 ajaxRequest.js:1 Uncaught TypeError: undefined is not a function at eval (eval at constructResponse (VM438 ajaxRequest.js:1), <anonymous>:3:1) at constructResponse (VM438 ajaxRequest.js:1) at XMLHttpRequest.window.XMLHttpRequest.req.onreadystatechange
Display timeout in Kiosk mode
I deploy a lot of Samsung Galaxy Tab A devices to our environment. All of them are enrolled in ME MDM and they all use Kiosk mode to control the applications our users can access. Different areas in our facility receive different groups/profiles, based on what applications apply to them, but always using Kiosk mode. The latest Android OS version these tablets install is 8.1. I was tasked with creating another profile for a new type of job function, and proceeded to create the group/profile as
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