Software inventory metrics inconsistent
I'm running into a problem that is making license management difficult. The software details pages list one number of installations for managed installations, but a completely different number of actual installations. I've attached three examples below. The first is Snagit 13.0.1.6326, which reports 4 total installations, but only lists one computer. The second is Backup and Sync from Google 3.49.9760.2421, which reports 1 installation, but lists no computers. The third is a software group I created
LDAP Connection problem
Hello, I'm trying to install ManageEngine ServiceDesk Plus 7.6.0 Build 7604 and then upgrade it to Build 7605 by installing Service Pack. But when i configuring LDAP settings, i got an connection like this: FAILURE :Domain Controller saved successfully. But error occurred while trying to connect with LDAP Server - Please check your inputs. I try to connect to Domain Controller on Port 389 with telnet and there isn't any connection problem! Please help...
Secure Gateway - Service Running and Ports opened - *But not listening
Hello, Our Secure Gateway server stopped working around 3 days ago and when verifying the service was not running and kept stopping. Hence, installed the latest build 90077 with the correct ports. After installing it, the service stays running but none of the ports are not Listening. (Used Netstat and Port Query) We have double checked firewall rules are in place for ports to be opened but for some reason the service/application doesn't want to listen to the configured ports. Thanks in advance for
API retrieve all tasks from ServiceDesk Plus MSP
Hi, I'm testing ServiceDesk Plus - MSP API. I need to get all tasks. I tried in two ways: -old API suggested by buit-in documentation: http://<servername>:<portnumber>/sdpapi/home/task with body {"operation": {"details": {"filter": "ALLTASKS"}}} - each time it showed to me default filter result (only task assigned to me) -API from ServiceDesk Plus http://<servername>:<portnumber>/api/v3/tasks with body {"list_info": {"row_count": "2" },"fields_required": ["id","title","description"]}
ManageEngine Installation on Linux 64 bit
Hello. I can't install manageengine service desk plus on centos 7, ubuntu LTS 16, ubuntu LTS 18. I'm downloaded last ManageEngine_ServiceDesk_Plus_64bit.bin. I get error message: Pgsql Err Msg ------------- Problem in Initializing Postgres !!.. Kindly check logs... In logs: chmod cannot access «/etc/ServiceDesk/conf/ServerKey.key»: No such file or directory Screenshots in attachement. Thank you.
When using the API to create a new resource, the Account password is incorrectly applied when it contains the '+' symbol.
When using the API to create a new resource, the new Account password is incorrectly applied when it contains the '+' (plus) symbol. Background: I am attempting to populate a large number of artefacts into our PMP solution. As you'd expect, some of the account's passwords have special characters. As I am running though the resources and adding them to the PMP Application I have found that whilst the API correctly creates the resource and it's associated account(s), the password has been applied
Upgrade Desktop Central
Anyone know how to upgrade desktop central? When I download the update file it tells me to download I get this message.
Remove integration between SDP MSP and Analytics Plus
Hi, I configured integration between ServiceDesk Plus MSP and Analytics Plus. After that suddenly I removed related workspace in Analytics. Now when I wanna to remove break integration in SDP MSP and integrate again, but error me: zrmeinteglog0.txt [10:38:37:759]|[04-29-2020]|[com.manageengine.zrmeinteg.framework.ZRSDPFrameWorkImpl]|[INFO]|[41]: Server Exception in getting shared user and licence details ::: | ServerException (HttpStatusCode 400 Error Code: 7103 , URI: /api/admin, Action: GETDATABASENAME,
Delete inactiv User with Provisioning App
Hello, is it possible to delete inactive User via sync with the Provisioning App? Because i always get these information in the Log -> "[1] Ignoring User due to Inactive status : xyz@domain.de". The Users will not delete and stay as inactive. best regards Falko
Update 10.0.516 OS Deployment Name Change Error
Since updating to version 10.0.516 on Monday the 27th we can no longer change the target computer name during deployment. We receive the error: Failed - The specified username is invalid. We have updated the deployment media and issue occurs with new test media images and previously functioning image templates both. Is anyone else seeing this behavior and have you located a solution? Thank you
"Customize User Logon Page" link on the 'Logon Settings' has disappeared after upgrade to 5815
I am unable now to see the "Customize User Logon Page" link on the Admin page. We were running 5708, i upgraded to 5800 then 5815. At this point the Customize User Logon Page disappeared. Is it somewhere else, or did I miss something in the upgrade? How can I recover this, as i need to amend the User logon page.
Patching for closed network not finishing update from internet
Its been 4 days trying to sync the patch database from internet but it never complete downloading update information using the command "patchsync.bat -c updatedb", it always stuck some where in the process, I left it for two days but it never finishes. What could be the problem? Thanks
Windows 10 Pro x64 1909 Feature Pack update issue
I have followed the instructions at the link below to setup the following Win10 1909 feature pack updates... Win10 Pro x86 Win10 Pro x64 Win10 Enterprise x86 Win10 Enterprise x64 https://www.manageengine.com/patch-management/how-to/windows-10-feature-pack-deployment-1909.html I named the four ISO files as per the instructions in the link for the English files. Three of the four are working fine... Win10 Pro x86 1909 (107613-Win10_1909_enx32.iso) Win10 Enterprise x86 1909 (107615-Win10_1909_en_enterprisex32.iso)
Downloading PPM last few releases
I've run into a major issue downloading the latest released update/ppm file in a timely manner. This has happened with the last few releases I have downloaded. I thought I isolated the problem to the servers it's coming from. I have tested this with Multiple ISP's/Sites within my area. The problem is consistent between them (ISP or machine downloading the PPM). Previously the PPM file download links on the DesktopCentral website all pointed to Desktopcentral.com with the exception of the latest patch/link
[SD-87015] Error sending approval
Hello! After upgrading to 11.1 Build 11112 we can't send request for approval when language is Russian. When I click "Send" I get error: (Something like "the value specified for the parameter "send" is invalid"). The same error appeared in 11.1 build 11110 when adding CAB members on change request. Switching interface to English resolves the problem.
Problem setting up SAML2 with SDP onprem
Hello We have been working for some days, trying to set up SAML2-authentication for our installation of SDP We are using version 11.1 As we understand it, we should use the transient-nameid format. But as the transient-format (according to the saml2-standard) are only valid for single login session (i.e. it will be different each time the user authenticates again, but will stay the same as long as the user is authenticated). We cannot change the NameID-value in our IDP, if we set the format to transient.
ERRORCODE:1008: Data inconsistency in Application tables
Hello, We are trying upgrade the ManageEngine Service Desk Plus from build version 10020 to 10500, we are getting ERRORCODE:1008: Data inconsistency in Application tables. for reference we had attached the log update. Thanks!!
Switches not appearing on switch port mapper addon
When discovering switches using opmanager discovery the switch is being recognized and added successfully, but its not available in switch port mapper, why? Is there a way for the switch to appear when scheduling a scanning task in oputils spm. Thanks
After upgrade from 10.0.515 to 10.0.516 Replication Distribution Server finisced with same failures
Hi, I write you beacuse I installed desktop central in 8 different sites using for each one a specific distribution server. With the build version 10.0.515 everything worked properly. After the agent upgrade to 10.0.516 all distribution servers of Remote Offices all DS are in orange alert with the declaration that "Replication Cycle finisced with some failures". I tried to restart DS servers, do disinstall and reinstall the agent of distribution server in same of them with no good result. I tried
NetFlow didn start
Hi! Just installed NFA in a new virtual machine (LXC container with Debian 10 on Proxmox VE 6) and when I try to run it the following error appears:Problem while starting database. Please check pgsql/data/pg_log/ for more details. Logs: https://bonitas2.zohocorp.com/zipUploads/2020_04_25_06_16_58_u_AcmLf3f2ll61uc5.tar.gz
Sharing individual account within a resource allows user to access the other credentials in the resource
This is the scenario: You have a resource. Within this resource, you have 8 accounts (let's say it's google accounts, for example). The first account is for Richard and so, you share said account with the user Richard. Richard how somehow has access to all other accounts under the resource (even if you only shared with account and not the resource. Granted Richard cannot see the passwords, but if we're talking about auto-login (auto-fill, RDP connections, etc) he doesn't need to. Is this a bug? Are
Schedule Report with multiple E-Mail addresses not working
Good Day We want to send scheduled reports to multiple E-Mail addresses. This seemed to work fine in the past. However, when I type in two addresses with the format "email1@mail.com, email2@mail.com" I get the Error "Invalid value specified for the parameter "to"." It would be great if you could fix this with the next update. Or do I have to use another format? Currently we are on 11.1 Build 11110.
ERROR WITH REPORTS
Dear good night. I request the help of who can cooperate please. The problem that I am presenting with my application is that I cannot run any report. The report I'm running has always worked in versions prior to 11.1. To rule out faults, I have limited the filter to a minimum of one day. from March 30 to March 31. (I am using version 11.1 of Service Desk Plus). Anyone's help is appreciated. Thank you. Cheers
Cannot print out Report
Can help me I cannot print out reports
[SOLVED]Upgrading with latest build 9414 error
Dears I have one problem with upgrading build 9414 it shows to me there's error with java heap space please find attached a copy of error snapshots for your information regards Ahmed
Autodesk Revit deployment
Hello Thanks for reading this post and for any help or suggestions. I'm struggling to install versions of Autodesk Revit 2016, 17, 18 and 19) via Desktop Central, software deployment or Configurations. Has anyone consistently and successfully install this software? Revit installers include a deployment tool which I’ve followed. This in turn provides the following SMS SCCM scripts as part of the deployment package. .\Img\Setup.exe /W /q /I Img\RVT19.ini /language en-us Or .\Img\Setup.exe /W /Q /I
Service Desk Plus SQL Connection
Hello, I need some help and would appreciate any help. It is time to move my SDP install to a new server. I built a new Windows Server 2019 with SQL Express 2019 as well. I installed Service Desk Plus version 10.5 Build 10501. I want to change my database to SQL DB. I go to \ManageEngine\ServiceDesk\Bin folder and run ChangeDBServer.bat. It prompts me for all my SQL server, when I provide the SQL account and password with SysAdmin access and I click ok, I get the following error message: "Database
Upgrade failed: JRE version should be 7 to proceed
Unable to install upate (Build 5703 to 5708) I always get the error "JRE version should be 7 to proceed. Please start and stop the product once and then try again" How can I complet the update?
Reset Date Fields to Nul/Empty
I can see why some date fields should not be altered, but we have several user defined date fields we use for vendor dispatching and would like the ability to reset these to nul/empty but cannot. I have seen several posts that state once the date is entered there is no way to erase entry. This is problematic for any date field that is not calulated and is allowed to be changed by the user. I would like to see this changed in a future release. Craig Rice
Bind an IP address with Port and Install SSL to Host Service from Cent os 7
Hi, I am new to this ManageEngine. I need to Host a Service on Linux (CentOS 7) which requires binding the Port and IP address with the Services. The Port will be 443, which will require the SSL. I have the SSL. How ever, I am having trouble binding the IP address and Port to the Services for ManageEngine Asset Explorer. I followed the below discussion on this Forum, but that does not seem to work for CentOS 7 due to differences in the library's file structure. Please guide me through the process
Multiple events for a single event
Looking through the reports we are noticing the graphs and results are inflated because they are counting a single event as multiple events. For example, say a user gets locked out, we have 3 domain controllers so a single user unlockout event is getting counted as the user getting locked out 3 times instead of just once. likewise the workstation will also report the lockout so we get a workstation user event, a domain controller event(s) all couting as multiple events even though its a single instance.
Change Existing Technician Details
Good morning, I recently broke my user account (melanien) and have had to create (meln) in our AD. Is it possible to update my current Technician account in SDP to continue as meln without losing my current tickets and ticket history? Thank you for your time and assistance. Kind regards Mel
Monitoring stopped. Only few devices are collecting data.
Hi, I use OpManager 12.4.079. Since Friday, I have been constantly received alarm: "Monitoring stopped. Only few devices are collecting data. Check "Devices/Monitors by DataCollection Failure" widgets under System Performance Dashboard to analyse the problem". I restart the server or service, the program works two hours and again the same message arrives. How can I resolve this issue? My infrastructure remains without monitoring and this is very critical to me.
Cannot log into Desktop Central
I have been evaluating DC for a little while after the fix for memory leaks in the client. No changes have been made to DC at all recently. I tried logging in today to check the status of a few things using my domain logon. But no matter what it will not longer log in, and the local admin user seems to have gone away too. I am becoming quite disappointed in this product and I am glad now I decided to wait on purchasing it. I would like to get back in. but will simply delete it if I need. Any
I can't integrate the SSO with my AD
I'm having trouble integrating the SSO with the AD can't
unable to close ticket
We are trying to close old tickets and changes are not taking affect. After closing ticket, I run a report and it shows that the ticket is still opened. There was a old Due by date, so I put the Due by in the future. Tried closing again, but same result.
Service Catalog - Business Rules
Hello, In the Helpdesk Customizer option, categories, subcategories and articles are configured, business rules are added, is it possible to use these business rules so that a user when using the self-service portal is applied ?, at this time use the self-portal service, categories, subcategories, etc. appears without problem, but does not apply the SLA's configured in the business rules, the Service Catalog - Business Rules option has not been configured, these SLA rules are already configured and
Set up multiple email accounts select which one to reply to
I need to know how to select other outgoing email accounts to reply to the ticket.By default, it only lets me put an email account
Domain Service Account failing to Reset
I am trying to reset the service account password which is associated with few Services on a server. When i try reseting it : It throughs an error : Error occurred while changing domain password Trying to use Agent Mode : 1. Agent not installed in <Domain Controller > I have imported all the service account and Server from AD. also when i check prerequisite about RPC and WMI service is running .Net framwork and Visual Studio 2005 is also installed . Can someone higlight on the issue ?
opserver error when trying to add vacenter "VMware Server session not established for vcenter"
vcenter 6.7 windows based no firewall blockage dns resolves MOB is accessible via opsmanager server any ideas?
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