Logon events (possible more?) stops showing in web UI every night
We have a problem with the auditing of logon events stops displaying every night. it doesn't come back until I restart the service (ie. the events is monitored but not shown in the web UI). Anyone else had this problem? We tried applying the latest release
AD Users integration on Windows server 2019
Can you help me please to solve this problem
Hard to see text in night mode
When editing scripts in Custom Functions or elsewhere, the comparison operators are a bit hard to see. See attached screenshot.
ServiceDesk Plus Dashboard - Requests inflow by time - Showing 'Closed/Resolved' Requests in 'Backlog'
As I understand it from this post a few years ago, requests should only show in the Backlog status if they are 'NOT' in a closed status 'AND' have exceeded the SLA timeframe. Original post In build 14.3 Build 14303, my Dashboard report for 'Requests inflow
SDP 14.5 Build 14505 - Survey reports issue
Hello, We already have an extensive Survey configured with 11 questions, as you can see: But when we execute the report for the Survey, this looks at you can see: Then, this kind of report doesn't have any sense with the questions and answers that we
Mobile app unable to copy text
Hello, we face an issue with the mobile app unable to copy text from conversations. Our team is using iOS 16 and 17 on the latest SDP mobile app. When trying to copy from the Conversation text field nothing is being copied. Please see the attached screenshot
[SOLVED] Service Request Approver has no access
I have a few forms that require approval from people throughout our departments. For these select people I will go to their User profile in ServiceDesk and make sure "Service Request Approver" is checked. In the past this was enough to allow the users to go to ServiceDesk and approve what was needed. We are currently on 11.0 Build 11007. When this problem started we were on 10.5 Build 10513. The only way for me to fix it now is to go to the users profile and allow them to see ALL request. But I did
On Form Submit Rule doesn't work if the request is submited by Maintenance Task
Hi Team, I'm configuring several templates which will be submitted on Maintenance Tasks. These templates have a rule on "On Form Submit" that fills date fields. The date fields are correctly filled if I submit any of them manually. The fields are kept
Result of creating an account via REST API.
The USER_EMAIL return result is incorrect. It's look like samaccountname @domainname not mail attribute.
Deploy now Issue
Me and my team find it difficult when pushing out a package with the deploy now button but being halted because the package must wait for an automated patch policy to complete. say I push a package around noon I now have to wait till midnight when operations
Problem with a custom function
I have tried to get this custom function working, but to no avail: https://pitstop.manageengine.com/portal/en/kb/articles/if-technician-replies-to-the-unassigned-request-the-ticket-should-be-assigned-to-him The custom function that I copied from the file
Trying to import users from AD
When trying to import users from the AD only a few users, always the same users, are imported. This happens when I use both OU and Groups. What could be the cause of this?
Tôi không thể khởi động "Start ManageEngine Endpoint Central"
I can't start "Start ManageEngine Endpoint Central", it can't load the web-based admin dashboard. Can anyone assist me?
Error occured while migrating postgres database. While upgrading version 9427 to 10500
Hello everyone, like in the topic from @ ayakobchuk in https://pitstop.manageengine.com/portal/community/topic/update-to-10500-failed I have a problem of upgrading to 10500 too with the same Error: Upgrading PostgreSQL Completed extracting
How do i fix this issue
Hey All Get this issue when i try to make a repport in Admanager plus - Share mailbox reports What is the probs? is it rights ore some easy going solution :-)
GET Request - Search Criteria not working as intended.
Hi, I am trying to send a GET request to filter out any requests with an "Open" status. input_data={"list_info":{"row_count":100,"search_criteria":{"field":"status","condition":"is","value": {"name":"Open"}}}} However, I get no results as intended. Because
Change request status after approval
Hi, Team, With older versions of SDP I´ve been using Request Custom Triggers to automatically change the request status after approval, with the event "When a request is approved". On the new versions of SDP, this event was removed and I'm using an Approval
SDP Problem with " in translate
Hello everyone. I am using SDP on-premise version 14.5 build 14503. As good as the application is, there are some minor problems that I'm facing. 1. When I use " in translates, after server reboot all of them convert to """ and I'm unable to change
Uninstalling Endpoint Central
I have endpoint central installed on several servers. The Endpoint server is crashed and no longer a working system. I cannot uninstall the agent from the old server and because of that cannot install the agent from the new server I am using. I downloaded
14500 Change module looks broken
Even if I change the width of the field From the default 180px It doesn't change the row breaks
The patch storage location is not available for download from the server.
Hello, I repeatedly encounter this error, "The patch storage location is not available for download from the server." When I try to manually download this patch it does it without problems, but when applied with an automatic patch policy it does not,
dcconfig.exe issue
Hi, I recently pushed updates out to a lot of client machines and even though the updates have now installed, I noticed that dcconfig.exe was still taking up a lot of CPU on a number of clients. For example on my laptop, it is taking up as much as 25% and the fan on my laptop is going crazy. Is this a known issue?
Currency base
In my system I cannot change the base currency. I don't have any orders or purchases. I have seen in clean system installations that you can change the base currency very easily. What can I do?
Curl for Windows vulnerabilities all of the sudden
yesterday there was a Curl for Windows vulnerability published. and most of my PCs have this? We use FortiEDR and maybe one of its tools is Curl? (edit; doesn't seem to be related to our EDR) is there a way to show exactly why the vulnerability is detected
Unable to generate report/ get data of "Device Not Monitor" state
Hi Team, We are unable to download the reprots of "Device Not Monitor" devices from OPM. Except "Device Not Monitor" state we are getting rest of the status of a device. Can you please check and let us know how we can able to generate report. Thanks
Customize Performance Monitoring Name
Hi Team, Is there any option to customize performance monitor name? we want to write system reboot instead of System Uptime in minutes in the Email Notification title.
Not seeing Installed Machines in GINA installed tab
This issue started after upgrade to the latest SP
Network scan issue
I am using SDP on demand/Assets: I have setup a probe but network scan does not bring up all the printers found. Checking the logs on the probe install, can see it has discovered all the printer ip, and the network scan result also show the printers was
software deployment screen issue
Endpoint central cloud, Under software deployment, there is a looping message onscreen Creating package for 'Microsoft Visual Studio Code (x64) (1.84.1) It keep refreshing, so the screen is unusable Anyone know if this is intended like background package
Unable to apply latest patch
After running updatemanager.bat I get a message stating: Error: Problem occurred during previous patch installation/uninstallation and has not been reverted to actual state. Hence the setup becomes inconsistent. Please contact support to resolve the problem.
Creating request with attachment via Outlook
Hello, I am encountering a problem when creating a ticket with an attachment in ServiceDesk Plus. The whole process of creating a ticket works as expected and even applies my custom business rules, but the problem occurs in the least expected "functionality"
Dell Latitude 5540s Crashing After OS Deployment
We just received a few Latitude 5540 for deployment. We tried multiple times and different ways to get Windows 10 Pro to work correctly on these laptops. Every time we image one, it finishes successfully. We go to log in (local or domain login) and it
E-mail Notifications when Notes Added
Good afternoon, We'd like our technicians to be notified when a note is added to a request. There is an option to customize the template for this notification under Notification Rules, as seen below: However this notification is not being sent, we're
OS Deployer Issues since Enpoint Central 11.2.2325.13 update
Hey Guys We have noticed issues with deployment since doing the 11.2.2325.13 update for Endpoint Central. Before the update, we could PXE boot from the Dell WD19 dock's. After the update, we now get an error with Local IP and Local MAC showing not connected
Can't generate request if template used has a multi-select field on a Standard Edition instance
Hi, Team, after several tests having internal errors in generating requests on preventive maintenance tasks, I found that the problem was when using a multi-select additional field (multi-select or checkbox) and only occurs on standard instances. I've
Attach assets falls behind the page of the request form
I detect an issue, When we want to add request and after clicking on asset Icon, Attach assets It falls behind the page of the request form
URL blocked as maximum access limit for the page is exceeded. Please try after sometime
Hola, estamos presentando un error al realizar la consulta desde POSTMAN. Se estuvo desarrollando una solución en NODEJS, donde se ejecuta cada minuto, obteniendo todas las tareas del service desk plus. end point: /api/v3/requests Se hizo pruebas de ejecución,
Release Notes page is close to unusable due to its size
Can you guys rework the release notes page so that it doesn't hang the browser over and over again while scrolling through the page? https://www.manageengine.com/products/service-desk/on-premises/readme.html Thanks!
End User Portal Customization - Access HTML code?
I'm attempting to build out our end user portal and I'm fighting a losing battle with the customization tool. Unless I'm completely missing something, it seems to be pretty poor, offer very few options and is quite buggy. As an example, one of the things
Consent for remote session
Hi, I can't believe that there isn't a way to ask for consent when taking remote control, with a timeout where if the user hasn't replied, for example because they're not there, then we enter. Refusing connection makes no sense to us. At least give us
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