NTLM authentication logs
Good afternoon. I want to enable NTLM authentication logging in ADAudit v8.0.0.8003. But I can’t find this parameter where it was before. Tell me, where is this enabled now?
AnalyticsPlus report is missing data that the SD+ Report module is not
I have been running reports against Change Management - Change records. Over the last couple of weeks I've noticed that the Analytics report was actually missing some change records, even though we are well over the sync time between data input & report
Error Modifying Existing User
We are moving our distrbution lists to M365. If I modify an existing user, go to Microsoft 365 tab and add the DL under Group Membership I get the following after Update User.
Eventlog Analyzer stopped showing Windows events
Our Eventlog Analyzer Server stopped displaying windows event logs. It stopped on the 15th last month, but we did not make any changes. We have agents installed on new windows domain attached system I created today, existing windows workstations/windows
Requesters unable to see resource product descriptions
Since upgrading to 14700 from 145XX i've noticed that requesters can no longer see the product descriptions on the resource products. When clicking on 'View Details' instead of the description showing it now throws an error 'User does not have this permission'
Bookmarks in Chrome not working - Edge works great
Has something changed with Chrome and already managed bookmarks through GPO? I am able to use ManageEngine Endpoint management to push bookmarks to Edge but Chrome doesn't work. Both Edge and Chrome have bookmarks deployed through a GPO, ManageEngine
EndPoint Central Cloud down?
Getting this message on multiple devices:
Can delete AD Group added to workflow
How do I delete an AD group that has been added to a workflow? I see no option to delete it. I can delete "direct users", which are ME accounts, but no the AD groups. Thank you
Printer Status
Hi ALL I have test instance with 12.7.257 and it has some info - d0 a0 d0 b5 d0 b6 d0 b8 d0 bc 20 d0 be d0 b6 d0 b8 d0 b4 d0 b0 d0 bd d0 b8 d1 8f 2e 2e 2e 2e 20 20 What is it?
Can't log in on mobile
Please help me, when I update to the latest version 6.0 I get the error: Technican key in the request is invalid. unable to authentiicate
Internet Slowness
Internet gets slow when browsing social media
Cannot login with my admin user
Hello team, I have on-prem MSP SD plus installed and implemented for more than one year. But there was no access to it for a long time and need now to re-activate. when I enter the password it doesn't give any respond , it just refreshes and clear the
Internal Error while change sort by click on header of column in requests list
Hi, I am getting an "Internal Error" while resorting the request list by clicking on the desired column header. I think this error is a bug. I have had the same problem with the app upgrade. I attached log and screenshot. SDP v14.7.60 DB: MSSQL Thanks
No puedo Importar archivo CSV en Activos
Hola Estimados. Al momento de importar un archivo CSV en los activos, me da el siguiente error: versión: 13.0 Build 13007 Adjunto CSV
On Perm Endpoint Central REST API inegration and disable 2FA for specific user / integration
Dear support, I am preparing REST API integration with an on perm endpoint central with has already enabled 2FA configuration. As mentioned in REST API doc below, the user authatication will have expiration date "remember_token_days" , which means every
Delay in using Remote Control
We'll get a request for assistance, I ask them when I can remote on, they say now. The computer icon in endpoint central shows as green and turned on, ready to remote on, we click remote control, it goes red and gives us a little wait that sometimes takes
iOS Wi-Fi Issue When Pushing Profiles
Hello, After upgrading iOS devices to a new profile version, it will automatically disconnect them from the Wi-Fi network (it doesn't forget the network, it's still saved but it still required users to go into Settings to connect back to the network).
Upgrade from 4.6 to 4.8
Asks for me to import the certificate, I have downloaded the certificate, but when I go to import it, it tells me the selected certificate already exists in keystore. Has anyone come across this issue, and if so how did you resolve
EndpointCentral System manager and Remote control not working
We have endpoint central UEMS up and running for over a year now, and everything has been working well Until we recently couldn't get any configurations done using System manager (under Tools), we are presented with the error : Agent has been disconnected.Please
Splashtop bypasses ADSelfService MFA
We have MFA working well for users, but when using our remote software Splashtop and the "Log in" button feature it has, MFA isn't prompted for users. I found another thread elsewhere talking about LogMeIn also bypassing MFA from a couple years ago. Is
ERRORCODE:1013
Hi, We are receiving error code:1013 when we try to upgrade to v 14800. We are using Postgresql. Can you please help. Thank you.
All patches are gone
All the patches disappeared, I already scanned all the agents again and it still doesn't appear again. it gets the message "No Patches are missing based on the specified criteria" and has no filter applied. What could I do?
SDP API, any way to get last_updated_item in get list
Hi, I was looking around in the api and I saw that the attribute last_updated_time is not included in get list of requests. I was wondering if there was any way to include it as well when getting a list.
Azul Zuku Updates for Secure Gateway Server
I’ve been trying to get somebody to update the Azul Java version on the Secure Gateway Server but I’ve reported it 5 or 6 weeks ago and no updates have happened as of yet, I’ve installed 90108 and it still hasn’t been updated. If a patch is not forthcoming
Azul Zulu Version Critical CVE Issues on Endpoint Central Secure Gateway Latest Build 90108
Please update this to the latest version, I've attached details in the image. Thanks John
TLS 1.0 and 1.1 detected on port 8027
Hi, I don't know if a recent patch has broken this, but now our port scanning service is detecting TLS 1.0 and TLS 1.1 on port 8027. Our Endpoint Central service version is 10.1.2228.11. There is an update available to 10.1.2228.20, but the changelog
Issues with classification and labeling of files and applying protection policies
Dear ManageEngine community, We are currently testing a potencial DLP/Data Protection solution that will fit our needs. Little about current test environement configuration: 1 x DataSecurityPlus Management Server (Windows Server 2022) 1 x File Server
Manage Engine SDP Will not restore backup
I recently reinstalled Manage Engine onto a server because it wouldn't start up after I enabled https mode on the previous installation. I reinstalled the same version that we had before as determined by the buildinfo.xml file, I found the installation
problem whit ID secuency
Hello, good afternoon, my problem is the following. When a person sends a ticket to the platform, it assigns it #30, but then on some occasions, when another person sends a ticket, it sends them again that their ticket is #30, even though there is already
Error 1013 Inconsistent Schema
Hi, Try to update to 14720 but getting error 1013 during validation of the patch. Running PGSQL
ServiceDesk Plus, problem, in the category of services and incident templates.
I am writing to you with a problem we have encountered while using the ServiceDesk Plus product. We have been using your system successfully for over a year, however, an issue has recently arisen that is making our job much more difficult. When creating
How to populate user names in a request additional field
Hello, based on my request with Ticket ID: "6103038" I followed the following guide using the attached script (for ME-SDP Version 11) https://pitstop.manageengine.com/portal/kb/articles/how-to-populate-user-names-in-request-additional-field I got the
SDP not marking as Online one of our technician
Guys, We have a problem in our ServiceDesk in build number 14304. One of our technician, even if he clicked on online status, is showing on list of technician as offline -> he not get any ticket for this. We tried: -Restart Services - Test on many browsers
Increase custom schedule timeout
I use SDP's custom scheduling feature to sync requests between SDP and Jira. I do this by using an additional field called Jira_Key. There are currently 3500 open requests between SDP and Jira that need to be synced every day. I use a script to sync requests
Permission Denied. Please Contact Your Administrator
I am trying to setup the AD password expiration reminder tool. I am unable to select any domains. When I go to Domain Settings > status is successful, but when I try to update objects I get "Permission Denied. Please contact your Administrator". The service
Admin page issue of collapse try our advanced features
Hi All, I got 2 problems in SDP. 1. I tried to collapse the menu, and the left config menu will shorter and shorter everytime after I upgrade to latest version. 2. How to disable the "Try our advanced features"? It is so annoying.
Error Importing Self-Signed SSL Certificate in ServiceDesk Plus
I am encountering an error while attempting to import a self-signed SSL certificate into ServiceDesk Plus. I have installed the 30-day free trial version on my computer. The self-signed SSL certificate was created using OpenSSL.
workstation deleting problem
Hi, I have a problem with workstation deleting from adauditplus plus, the computer is not accessable yet, and I would like to delete it, but i got " Synced server(s) can not be deleted " message. We have log360, i tried to find solution, and i found an
"Internal Error" when i changing technician role
dear support, i got "internal error" message when i trying to change technician role from SDGuest to SDAdmin.
ssl issue
I am attempting to update our expired ssl for ad aduit plus and when I generate a .csr file with the instructions I found here (https://www.manageengine.com/products/active-directory-audit/help/admin-settings/steps-to-enable-ssl.html) the csr file is
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