Probe service won't start
Good day I built a new v12 probe and it worked fine; I could log in and get netflow running on it. However when I looked again, the site was unresponsive. I tried restarting the service, but then I couldn't start it up again. I've restarted a couple times but nothing. I've attached screenshots of the error starting the service, as well as the event ID. Please advise. Cheers, Mat
Mandatory fields for closing request
Hi, after the update to the latest version (from 9207 to 9215) I can't close the requests. I fill in all the mandatory fields, I save all the changes, and then when I try to set the status from 'Open' to 'Close' it comes out the pop-up you can find in the attached file. Can you help me please? Regards, Antonio
Advanced Analytics - Missing Fields
I have been attempting to create a report in Advanced Analytics but I have been unable to because the data I need is not being sent via the integration module in ServiceDesk Plus MSP. I need the information contained in the Subcategory field and that field is not available, the only field available is the Category field. Is there a way to add the "subcategory" field information so that it's available in Advanced Analytics? It would also be nice to have the "Item" field information.
ServiceDesk Plus stopped working after low disk space condition on server
Our ServiceDesk Plus server had a low disk space issue this morning. After deleting some old backup files, and removing unnecessary installers, I was able to recover 40GB of free space; however, ServiceDesk Plus still failed to work. I reviewed similar cases in the Forum, and tried to start the service using run.bat, to no avail. While reviewing the log file, serverout0, I noted the error, java.io.EOFException What does this mean? Is this the reason for the failure? I attached serverout0.txt for
Unknow user
While user logins to the SD+, the user field appears as "unknown" user . Nothing in the forum solutions could help us.
RE blank login page after changing port
I submitted a post earlier about the login page showing blank after adding a cert and changing the port. Anyway, it was my fault as I was testing in a browser on the server which was too restrictive. There are no issues for us and it is working great with ssl. I thought I would be able to edit/reply or maybe delete the original post, but I guess it's waiting to be approved. It does not need to be approved or posted since this is a non-issue. Thanks.
Error when entering resolutions or answering to requests
Hello, we experience an issue where everything seems to work fine but it is not or errors are shown. E.g. sometimes when adding a resolution it gives an 'an Error has occured and you have to reload the request. With answering emails it looks it was sent but nothing. With both you then have to start over.. For some reasons i do not find nothing in the logs. Could i be pointed to some sort of relief? Thanks
Blank page after changing port
After following the instructions here: https://www.manageengine.com/products/service-desk/help/adminguide/introduction/install-pfx.html to add a wilcard .pfx certificate, when trying to go to the site, it just shows a blank page, no login. It did appear that the certificate was working though. In an effort to get the page back, I reversed the process and changed back to port 80. However, it still shows a blank page. We are not using SSO. What to do to fix?
Failed to recieve 1 item as the Max Number of IT Assets exceeds license?
When we close a purchase order we get the error "Failed to recieve 1 item as the Max Number of IT Assets exceeds license", how can this be resolved?
Possible security hole: REST API request without technician key
Hello, I discovered a possible security hole. You can get request information without a technician key. If you enter the following in a browser you'll see what I mean: http://itildemo.servicedeskplusmsp.com/sdpapi/request/233?format=json Regards, Kerim Berkeveld
Can't load APC Powernet417 MIB in ManageEngine, keep getting the following message:
I keep getting the message: Loading MIBs Failed: Aborting ... null <OK> Anyone else have this problem? I Appreciate any assistance. Thanks in advance.
Response time escalation notification mail not working properly all the time
Hi team I am able to receive notification mails related to " Response time escalation " some time only . not for all the tickets . Please find the log file. waiting for your quick support. Regards, Swadi 8884664876
Business rules and ReOpen request
Hi, We have a Business Rules that executes on request edition but it does not execute when a request is ReOpen when it was Resolved and the requester answers to the Resolution confirmation Email and the Automotic Close is Enable. The request is reopened but the business rule does not execute although it has been edited. If you change the status Resolved to Open directly on the request it works fine. Thanks in advance, Aritz.
Patches failing to download
Hello I am seeing a portion of the patches I need not being downloaded - most download successfully, but there are quite a few that fail. When I download them manually, however, by clicking on the link in the Patch ID window, I am able to download them to my computer. Please advise.
password problem
I am using eval version of service desk plus, i forgot the default username and password how to get access how do I reset the password and know my username
Cannot remove CI Types that I created
I want to start from scratch yet when I try to delete the CI types I created it won't let me, telling me there are CI items under them, which there are not. If I could have the CLI command or SQL query that would allow me to blow these out of the database that would be helpful. Gif...
"When the requester replies through E-mail" crashed after update to 9217
Hi All. SDP 9.2 build 9218 PGSQL After migrating from 9206 to 9217 something goes wrong. New e-mail did not change status to OPEN. See Config and Request History screenshots: What else can we check in this case? BR. Alex Matveev
Incident Template List Doesnt Fixed number of showing per page
Hi Dears In the Incident Template List each time i fixed the number of showing template it doesnt fixed for next time and each time i have to change it , but in the other place such as User-Support Group it is fixed. how i can fixed it? Thanx
Data Archiving - Want to except by group but not all groups are listed
I want to archive all requests that are over a certain date, excepting a list of specific support groups. However when I look at "List of Group" when defining criteria, the list of groups presented is very much incomplete. We have about 80 support groups but the pop up list only shows me about 15 of them. This means I'm effectively unable to selectively archive - no other column names suit my purpose. It would be at least a little bit helpful if I could choose Template Name as a field. Anyone
Survey - "User does not have sufficient privilege"
Hello, I use SD+ all day editing/submitting/resolving SRs. When I get the email concerning the survey.... "Please help us improve our service by completing this short survey....." and click the link I always get "User does not have sufficient privilege". I use Chrome as my default browser and have found Chrome to be the problem. If I copy/paste the email link into IE or FF it works fine. The "User does not have sufficient privilege" is a very odd message for a browser to return and I do not think
Default Request Missing from main menu but exists in drop down menu
Template exists from drop down menu but not in the main menu: Screen Shot of Template: Any help is appreciated. I'm scratching my head. Thanks, Steve
NetFlow Analyzer: both 80 and 9996 application port are closed. why?
I have just installed NetFlow Analyzer Free Edition on Linux Mint 17.3 Cinnamon, but both 80 and 9996 application port are still closed. i have restarted my PC but nothing has changed. How can I fix this problem? How can i get the web interface on my browser? xxx@xxx-PC ~ $ ifconfig -a wlan0 wlan0 Link encap:Ethernet HWaddr 00:08:ca:34:26:ad inet addr:192.168.1.5 Bcast:192.168.1.255 Mask:255.255.255.0 inet6 addr: fe80::208:caff:fe34:26ad/64 Scope:Link UP BROADCAST
Assets scan site import issue
There seems to be an issue with site not being set after assets scan, both using the script and the agent. The Site value is properly set in the script and manually added to the agent's registry. The xml file being generated does contain the proper site information, so it is probably an xml import based issue. I am aataching server logs, script and inercepted xml file. Hope I can finally get some help with it as I've been battling with this issue since march. Am I the only one? Thank you in advance,
Preventive Maintenance Tasks
Hi, I was wondering if anyone has come across a problem in Preventive Maintenance Tasks where the "Priority" field is blank and when the Task is created it doesn't pick up the Priority you want (and therefore the SLA) ? We've created an incident template we want to use for our Preventive Maintenance Tasks, Added a Priority for this and it appears fine there, but when viewed and created the Priority is incorrect when the Preventive Maintenance Task is created. Do only Task Templates work correctly
I found Problem when I upgrade from 11900 to 12800 about Admin not sync with manage server
I found problem between admin server and manage server Admin Server not sync with manager server and I found insertbulkqueries.sh a lot of process It's Clear when I restart Application manager How to fix and Improve Response time in sync or any help us Note: version 11900 not found this problem but I and my team already update all server to version 12800
After Upgrade to 9218: SDP Notification: ERROR : Mail fetching process stopped
Hello Together, After Upgrading from 9215 to 9218, the mail fetching isn't work. Following error message: Product Name : ManageEngine ServiceDesk Plus Build No. : 9218 System Error Notification An error occured while processing email with subjectOfMail : test messageid : . Mail Fetching process of ServiceDesk Plus was stopped. Please delete the mail from mail server and restart mail fetching process. Can anyone help me? BR, Rico
New problem after update from 9208 to 9213 with Issue Catalog
Hello We only have the default request template in the incident templates. In build 9208 (and also before) there wasn't a dropdown box for the issue catalog if there was only one incident template. In the left of the service catalog dropdown box there was only a button "New Issue" and not a dropdown button. If I click on this dropdown button it appears an empty template page. That is not very useful for our customers. Could you please change it as it was before. Regards Markus
DC Remote Control Copy and Paste
Hi I need some help/advice re DesktopCentral's Remote Control feature. I am finding that it doesn't support the copying of text from the controlled PC to the controller's PC but it works the other way round. Is there a way to get this working bi-directional? I am using the HTML5 option with Chrome browser, but also tried with Firefox and Edge. Thanks for any suggestions!
Unable to backup PgSQL database
OpManager build 12100. Running the backup script as advertised here https://support.zoho.com/portal/manageengine/helpcenter/articles/opmanager-backup-and-restore-for-build-9450-and-above but I get a failure: root@opmanager:/opt/ManageEngine/OpManager/bin/backup# sh BackupDB.sh -mode all -targetdb pgsql -destination /root/ file:/opt/ManageEngine/OpManager/conf/OpManager/ui.properties Please wait ! Backup DB started ..... / 29 out of 2521 tables completed. jdbc.BackupException: Error writing data
Support Group Unassigned when changing requestor
Hi, Running ver: 9207 When using a request catalog template with a pre-assigned support group the support group is removed when changing the requester. Additionally, this cannot be overcome with form rules as requester name is not a field that a rule can be conditioned on. Is this a bug or have I configured something incorrectly? Thanks!
Invalid Licence
Hello, I need a help about licensing Auditplus . After restarting the service, the system has lost the license and changed to free mode I cant upgrade the licence again. What can I do? Atte. Alvaro Mera
Application blocked for security error
One of our technicians (only one) is getting a "Certificate has been revoked. the application will not be executed." error when copying and pasting his notes into the resolution field. He is not on remote access and is set up with the same firewall settings as everyone else. Why would only one technician get this error. below is the error and the general exception details. General Exception details: java.security.cert.CertificateRevokedException: Certificate has been revoked, reason: UNSPECIFIED,
Receive 404 error on Resources page for Scheduled Tasks
Under Resources, if I have multiple Accounts selected and click on the Scheduled Tasks button, the first selected account shows. The problem is when I use the User Account selection drop down in the upper right hand corner and select another account that is checked on the Resources page, I receive a 404 error. This occurs on all preceding Accounts.
Outgoing mail server settings reset on reboot
Hello, Whenever our windows server is rebooted, the outgoing mail server settings are removed and mail fetching stops. Anyone else experiencing this issue and have a resolution?
Installing packages from user group in self service is unreliable
I have mentioned this to support before, detailing how domain admins can't install packages from their usergroup in self-service. Recently I thought I had a good idea by adding a domain admin to the local admin group on the local machine. I thought that this for sure would allow me to install software as a user that had been specifically added to the local admin group. Well I was mistaken. I begin to wonder if this feature had ever worked. some good news however: My antivirus MSI (that I uploaded
Approval issue in multi stage aproval workflow
Hi, I have an issue with Service Request approver in SDP 9118. I set a Request with a multi stage approval, using $DEPT_HEAD$ variable (see attach1). This workflow is working well with around 80% of tickets, but in some requests $DEPT_HEAD$ approver remains empty (attach2). I have already checked and in the other 20% the requester belongs to a valid Department with a valid Department Head. Can you help me? Best regards, Sutot
Update 92073 awful Filters
Hello After update to 92073 Filter works very bad. 1. Filtering tool inconvenient to compare with previous! More actions required. Click to FILTER button, click to + , choose criteria (it was EQUAL by default) . 2. Chrome 51 (last patch) click to APPLY freezing page 3. IE11 and Chrome - Choosing "Value" window - works incorrect for items in list. It's jump to TOP when I try to choose item from bottom. Cache is cleared. Tried in Private mode. Dmitry
Unable to delete SNMP monitor
Under the 12100 build I can't find an option to delete a few SNMP custom monitors that I created with a testing purpose. I'm not trying to remove the monitor-template association, I need to delete the custom monitor from the list. As you can see from the screenshot, under "Configuration", "Monitors", "Performance Monitor" there's no way to delete the custom-defined ones (the two "F5 device" ones). By the way, there's also no options to easily search them: there are hundreds, a search function should
Edit Functions in Technicians Roles
Hi, Is there a way to disable the edit function that you can change everything including the description of the request while keeping the function of merge request, stop timer and assigning technicians. Basically we don't want the technician to has access to change the details of the request except when they need to put it on hold, merge or assigning to different technicians. Whenever I enable these functions it allows the request to be edited to the point of everything can be change. Thanks
Shutdown Problems on Linux 9.2 Build 9220
Hi, we are having shutdown problems with the latest version. executing the command as usual: ./shutdown.sh -S in ManageEngine/ServiceDesk/bin/ doesn't do anything, stays/hangs. Our version 9.2 Build 9220 Debian Linux latest (64bit) The only way to stop it is by killing the process. After killing the process the usual shutdown messages will occur. This error is reproducible on our system. Please help. Kind Regards, Per
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