Mail Fetching has stopped working
Hi, Mail fetching has stopped working suddenly on our SD+ today. I've stopped and restarted mail fetching - with no change I've restarted the SD+ service on the server its installed on also - with no change. I'm getting this error when saving the incoming mail settings: FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Authentication Failed using the given username and password I've checked the credentials used and have confirmed that
Unable to generate scheduled report
Hey, Everyday I get the message below: When I go to report and search for scheduled reports no records are found. How can i stop this report for being sent? Kind regards, Jordi van Oosterbosch
system errors when NOT using full-qualified domain name when accessing SD+
the team, we noticed that after one of recent patches system is throwing errors when user doesn't use full-qualified domain name e.g. http://sdp.mydomain.com our system is hosted on-premises and are using SSO\passthrough, so people within the same domain shoudl be able to use only http://sdp what's wrong? /mar
MAP New issue
In the Map section new issue In the map view I see 8 devices, in the list view of the same map I see only 5 devices!!
File Attachments Not Found After Migration
We recently moved our SDP from Windows to a Linux server. It's running fine except the attachments weren't there. I've copied them manually to the new fileAttachments directory, but when I download an attachment it says 'The File was not found.'
Application Stability
Good day, Please allow more time in the development life cycle to stabilize the application. SDP regularly fails to start and hangs on Application Layer Starting.......... This is a common complaint on your forum and I believe that no feature is worth anything is the application cannot start reliably. Regards,
ADAudit Plus service will not start after updating from 4661 to 5000.
Recently applied the service pack to update from 4661 to 5000. Since that point the service will not start and displays the attached message. Submitted a support request but have gotten no response.
OpManager not displaying the correct model for my devices.
Hi there, Im having issues with the OpManager deployed at an enterprise. The issue is that, i have OpManager running and monitoring the switches at an enteprise, but the OpManager is not displaying the correct "model" for the switch that Im monitoring. I have Cisco Catalyst 6500 series WS-C6509-E running and monitored by the OpManager, however in the EOL/EOS report that was produced, the OpManager displayed the switch as "6500 series 6509" which is different model than the switch running. The question
After Upgrading to 5020 get main class error on start up
Hi We have just upgraded to 5010 and getting the main class error as per This issue have checked for psql and wrapper running etc but still won't start when trying with run.bat from \bin
Since 9230: one Service Catalog form won't allow setting technician
Hi all, has anyone seen this - we have a service catalog form, which since we updated to 9230 yesterday will no longer retain the technician. You can pick up successfully, buy if you click on the group and technician fields to assign it that way, or use the assign function, it will set the group ok, but it never keeps the technician. The technician goes back to Not Assigned. so far only noticed on one form have tried editting the form to remove technician and group and add them back again. cheers.
Error after 9234 Update. XSS Vulnerability code detected in URL
Dear All, We have strange error after 9234 Update. Database - PostgreSQL. We have some Custom Reports emailed (every mounth, every week) with Requests resolved by each Technician or assets in use by sites (see attached screenshot). Situation 1. When we try to Edit request with report (Something like change status from "Open" to "On hold") - and save - Get error "XSS Vulnerability code detected in URL. Some script tags are detected in the values passed to this screen. This could be a Cross
Issue with upgrade
I am trying to migrate from an old 2008 server which has version 9.0.36 on it to a 2012R2 server. I currently have version 9.0.0 installed on the new 2012R2 server however when I upgrade i get this error . I have attached the error log. I need this working by Monday so if anyone has any ideas, that would be great
No Data Found
Recently when using EventLog Analyzer 7, when we click on a particular service, event, count, etc. Anything that would bring up the detailed pop-out window, the pop-out window says "No Data Found". Regardless of time frame or range, same thing for everything.
Technicians cannot see the parent ticket of a task they've been assigned to
Dear all, In our organization, we would like to give full overview of all tickets only to the Service Desk - 1st Level support. On 2nd Level support the technicians should only be able to see/edit the tickets assigned to their group. The exception will be of course when a task is assigned to that technician. He/She will need to see all the information of the ticket, which can be assigned to other group, in order to successfully complete the task. Kind regards, JS
Group import via csv and Groupname with special german characters
Hi there, right now we have some trouble to import groups when the groupname contains speciel characters like Ä, Ü or Ö. These are special german characters. If I create the group via the normal website it works. Any hint, how we can import the groups with special characters? Thx in advance! Cheers Tom
version 9.2 Leave notification ERROR.
Hello Dears, in build 9009 this issue was fixed as i know. But now , have 9.2 version, and got same issue that was fixed before. Leave Added/Updated but the mail notification have failed. Need to notify the users manually. When canceling leave it says : A problem occurred while sending the mail notifications. Leave cancelling could not proceed. Please try again later. Please it is urgent, we are getting closer to choose this product, by testing it for 3 month allready, but again we got failure ,
The “New Purchase Order” & “Delete” buttons under Purchase tab page are duplicated after upgrade sdp to 9221...
hi， team Since SDP 9220, if we upgrade SDP again ( for example: upgrade sdp from 9220 to 9221), the "New Purchase Order“ & ” Delete“ buttons display duplicated. please refer to following image: if we continue do upgrade, for example: upgrade SDP from 9221 to 9222 ... 9227, the duplicated buttons are more added one times for every upgrade. (following image is captured after I upgraded to 9222, you will see the buttons are duplicated TWO times.) following image shows SDP was upgraded from 9222 to 9227,
Double Login by Requester
We are running latest version of SDP (9234) and have NTLM Passthrough enabled. Windows users auto-authenticate and passthrough, but Linux and Mac Users get the usual Pop-Up that doesn't seem to accept their username and password, drops them to the login page and then they can Authenticate with just username (without domain\user or user@domain) and get in to find their tickets as expected. However, this strange thing happened... a user logged in with say user@corp.local instead of just user... and
Project tab cuts off one project from view
Service Desk Plus Build: 9218 When sorting projects by "Owner" the list does not properly display all projects. For example, I change the list view to sort descending (Z to A) the Project ID I see at the bottom of the page is Project ID #63 through Project ID #77. Project #62 cannot be found anywhere on page 1. Once I click to page 2, I do not find Project ID#62 but do find that Project ID#77 has been listed again. If I sort by Project ID though every project is listed as expected. So more specific
Upgrade from 100003 to 100004 not possible
I like to update from v100003 to v100004, but I get the following message: There is no information in the further details. Any help?
Web console reports using an older version when I have already upgraded
Hi, I just updated from 9.2.113 to 10.0.4, which seemed to go smoothly, but now every time I visit the web console it reports at the top: I'm already on the latest version I can find, and it happens on any machine/browser even those I have cleared the browser cache for. This is what the server reports: Any ideas how to get rid of the message? Cheers, Fernando
VIwebservice not get any data from vcenter
Hello Guy, I have a problem monitoring with OPmanager . Opmanager VIwebservice protocol is not get any data from vcenter and not enbled in threadhold.I was suspected for below print screen which was occurring in OPmanager. Guy, could you give the perfect solution and suggestion about this case?. I hope that you will give me best solution for me because I'm just a newbie in OPmanager Our OPmanager build number is 12000 Thank
Execution time (Web Service Operation) not show data in custom dashboard
Hi, I have a problem regarding the date shown in custom dashboard. I have monitored 3 different wsdl sensors, each with SOAP request. If I go to the sensor to see the graph shows me polled data. But when I configure the SOAP request group graph in the custom dashboard error appears " Data not available for the specified type/user." I set Application Manager with 1 user obviously with admin. I attached screenshot. Thanks German.
User does not have sufficient privilege.
"User does not have sufficient privilege." I gent this message when I try to use the DestktopCentral buttons from within SDP I have added myself as an Administrator and used the API key generated for my technician to connect. Why would I still get this message?
VLAN Interface details Problem
Hi there When I open the details of a switch device and click in one VLAN, OPM open the VLAN Details but I can't close the page or back, and if I refresh the page I see empty page. I have to delete the string of my URL after the root address and refresh or close and open the tab Regards
WLC Aruba Conf
Hi There I have 2 Aruba WLC 7210 I have add in OPM but I can't understand how can configure the end user tab. Somebody can support me?
No HTTPS redirection after 9234 Patch
After 9234 Upgrade Our NTLM Site (Passthrough Authentication) works even on port 80 when it should redirect to SSL site like on version 9233. Behavior before patch: http://sd.comp.local immediately redirected to https://sd.comp.local and THEN NTLM auth was requested Behavior after patch: http://sd.comp.local immediately authenticates user (over insecure HTTP) and logs them in the http site (no redirection to 443/SSL/https site). Please fix this immediately as it is a huge security risk!
FAILURE : Group with same name already exists. Please provide different value for Group Name
I don't know why system alway show that message while i had just updated Group's content. Not long ago, when i created a new SLA with new name but system still notified that "....same name...." and it was not create anything. I think that's a problem. Please help me how resolve that problem!
Not able to create new line nor removing bold text
Dear all, I've been facing issues with changing format of text through customized scripts. One example is that I want to have one text bold and then break and let the user write in normal text. I'm able to put the text bold, but then cannot make line break nor remove the bold of the description. Please see print screen below.
Members of support groups do not receive an e-mail when a new request is assigned to this group.
Hi Support, have here ServiceDesk Plus v9233. In this Version, Technician members of support groups do not receive an e-mail (SDP send no Mails) when a new request is assigned to this group. Any help here ? thx Stefan PS: Based on this example https://www.manageengine.com/products/service-desk/help-desk-support-groups.html
[object Object] on Purchase Request to Purchase Order
Hello Colleagues! When I try to make a PO out of an approved PR I get a screen to associate PR Object types to Asset Types... I choose the appropriate fields and when I click save and create PO... "[object Object]" PopUp appears. I have tried changing categories and objects, nothing helps. I am on v9.2 Build 9233
Invalid command line argument when deploying custom msi
I am trying to deploy PDFill as a custom package. It successfully uninstalls the previous versions as described in the pre-deployment activity, however it will not install the new version. The custom package only has "/quiet" as an MSI property, but the log file shows different. Where are the extra arguments like ACTION=INSTALL coming from? Here is a snippet: [ 2014-12-10 09:13:39:026 ] [ 3880 ] [INFO] ########################################## INSTALLATION ###################################################
Description being limited to 64k
Hi, We are currently running v9 build 9040. It does not take long before the Description field increases in size when using ServiceDesk to work with customers/requesters. Soon, the description becomes appended with: "The size of the description being greater than 64K, the content has been moved to attachment FULL_DESCRIPTION.html " After this point, it is no longer possible to easily read requests, current status, or search requests with attached HTML descriptions. I notice this is an open and *long*
TaskDetails.cc Page Broken?
When trying to go to the Task Details page on the administrator account, all I see is the following page: This page shows up in both Internet Explorer and Chrome. I tried logging into another account and that page appears fine. It seems to be only one account that this error occurs. Thanks, Evan
IE Compatibility?
Hi There With IE 11.0.9600 I can' see the table for DB Query and other support tools
Incorrect Function and Retry in Progress
Hi , today , i tried to deploy the itune 64 bit software for Win 7 ( 64 bit ).That computer is contained in workgroup level. In this case , i got the status as Retry in progress and Remark is Incorrect function. I just followed below link in Desktop Central Instruction... https://www.manageengine.com/products/desktop-central/install_itunes_how_to.html Anyone , Can advise ? Thanks. i ju
Erroneous APIPA warning
For a while now, I have been seeing a warning on the Home screen of my Desktop Central interface. It doesn't seem to break any functionality but it does get tiresome seeing it every single day. Our server runs on an a static IP and it hasn't changed in years. I have verified this. There are also no other network connections besides the LAN adapter. I did submit a ticket for it and the technician's answer was that we have a loopback address on the server and that needs to be removed. Well, I am fairly
Patches with Problems (today, multiple systems)
Patch ID 103737 KB3195388 Not installing on any of our systems 16-11-22 44651 MyConfiguration12798 103737 262560 Install Patch 10:06:20 11:08:43 FAILURE The wait operation timed out. 16-11-22 44651 MyConfiguration12798 103737 262560 Install Patch 11:26:36 12:26:37 FAILURE The wait operation timed out. 16-11-22 44651 MyConfiguration12798 103737 262560 Install Patch 12:49:34 13:49:35 FAILURE The wait operation timed out. Appreciate followup. Thank you =========================== Additionally: 1.
Bug - 2 Hr Delay with Scheduled Patch WOL
We have version 92119 The scheduled time in patch policies and deployment policies is irrelevant for shutdown machines, there is no point to it. Devices get woken up 2 hours after the specified time. There is no point to this and it makes trying to work out actual WOL times a nightmare. M.E have said that it's always been like this. What is the point? Is this a bug or a known 'design feature'? Note: Software configurations using deployment policies to wake up PC's work at the stated time. We have
App Distribution error
I have updated the version for n.°:92087, my profile deny instalation of apps, but now when I distributed a app, I have received this erro: "The App Store is disabled." I can't enable to install apps in my profile, this option show the appstore for the user. This is a problem with build number "92087" or a configuration? All the best :)
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