Technicians cannot see the parent ticket of a task they've been assigned to
Dear all,
In our organization, we would like to give full overview of all tickets only to the Service Desk - 1st Level support.
On 2nd Level support the technicians should only be able to see/edit the tickets assigned to their group.
The exception will be of course when a task is assigned to that technician. He/She will need to see all the information of the ticket, which can be assigned to other group, in order to successfully complete the task.
Kind regards,
JS