Missing translation in multilanguage for defined views
Hello Build 9307 Sorry, if this was posted before. In the defined views, there are the new Shared Views not translated into German (and maybe other languages) Regards, Markus
Forwarding Server Setup Error
While configuring the ME Forwarding server, I get the error "Server configured is incompatible, Kindly update to the latest". ME Forwarding server version: 90031 DC version: 10.0.72
Strange Issue
Hi, We have a strange issue whereby when you review a user and click their Account Tab the password appears with the password ************* but the retype password blank. This means you can't proceed without either exiting (It errors if you click away) or changing their password ! I've not not had to amend users but all we have done recently is deploy a fresh install on a new server.....there are no other problems. Any ideas ? A
Mobile App Pending Requests view
Have received reports from at least two technicians who have accessed the ticketing system via the mobile app (both were using iOS version) and when they access the "Pending Requests" view, they are able to see tickets from other support groups. When they access via the website and load the "Pending Requests" view, they only see the requests for their groups. Anyone else have this issue? We are on version 9.1 build 9117.
Can't Purge Deleted Tickets from Trash
Support, I deleted several test tickets last week and according to the banner, "Requests in Trash will be automatically deleted after 24 hours from the time of deletion". It appears that I can't delete tickets manually either. I select the check box beside the ticket that should be delete and click "Delete": The banner displays that the request was successfully deleted, however it still remains in this list: The request was deleted on 04/14/2017 at 8:23 AM, so it should have been deleted on 04/15/2017
Can't change Delimiter char in Script Monitor
Hi Running level 12300 (newest). I have created a Script Monitor with Output Settings. The Delimiter char is "=". I have changed it to space and saved the monitor. But now I want to change it back to "=". But it is not saved when I modify this field. Regards Jan V
Desktop Central 10.0.70 Devices fail to scan through Mobile Device Mgmt
Ever since we updated to 10.0.70 we've had numerous issues but the most glaring one is the fact that our mobile devices now fail to scan on an almost daily basis. If I reboot the DC server and the forwarding server in our DMZ and then run a manual scan it seems to work just fine. I have to do this only an almost daily basis in order to keep tabs on our devices.
ME MDM hangs on "installing"
ME MDM will not install from App Catalog. Just hangs on "Installing"
Archiving old requests doesn't work
Hi All, we've just turned on the Archiving feature but in logs I see only errors. And requests are not moved to the archive. System Log Message: Archivinig Failed for WorkOrder : NNN Probable Cause: Unknown Column UDF_LONG1 specified Can you help me please. thanks Nikolay
SD doesn't start after restore
Server Started. Please connect your client at http://localhost:8080 AdventNetCC [STOPPED] ServerContainer [STOPPED] AdventNetCC [DESTROYED] ServerContainer [DESTROYED]
Folder Operation Adds "/" to end of path resulting in errors
Hello The Folder Operations to Rename and Delete a Folder automatically add a "/" to the end of the path when using a system variable on save, thus resulting in an error in the configuration like "Source folder not found" My Configuration: Folder Operation - Rename a Folder Source Folder: $userlocalappdata\Google\Chrome\User Data\Default New Folder Name: Backup_Default Upon Saving, and deploying the configuration to a test user, it results in an error "Source folder not found" however when modifying
The pictures in the message body error
My SDP+ create request by fetch mail from a specified E-mail account，In some request, The picture can't display correctly,just like following picture: We have to download every attachments and judge that where they are should be at, We feel very troublesome. BTW,Not all of the requests have this issue. Please help! Thank you very much!
Agent Status Down
I have pushed agent installation task from the DC admin console & it is failed. as DC admin we used normal domain account. After that i have added that account to the target machine (agent install machine) administrator group. then installation was successful.
Merge request error after recovery from serious problem SDP+ 9303
A few days ago , my sdp+ can not work any more, the CPU load was very high, ereryone of us can't login SDP, So I uninstall it and reinstall a new one ,Restore data use the fullback-date that create by the SDP system 4 hours before it down. Then, the problem was coming： 1、I can't backup data use the script "backdata.bat" in [SDPHOME]\bin, the Key ponit in the log file show that:"Unable to get the data from [ServiceReq_605] table" 2、All technicians can't merge request ,the error message: FAILURE :Problem
Time display on tasks
Hello, I have configured Date and Time Format in Preferences as below: However when I create a new task it displays AM/PM format instead of 24h format: Is it possible to adjust this to reflect the configured Time/Date settings from User Preferences?
List view not updating when last reply is deleted
The list view in the Request page isn't updated when the last reply was deleted, I would like it to change to the proper status to reflect the last action in the system. For example: Customer replies to an existing request, this changes the icon in the list view to the red envelope. When for example the last reply from a customer was an empty e-mail and I delete the message, the actual last reply was from a support rep, thus the icon should change to the green envelope, instead it shows the red envelope.
Installing EXE software updates
Has anyone else had issues with installing updates from patch connect plus that are imported into SCCM? I tested a deployment of Java to my laptop, SCCM is reporting it as successful but on my laptop it is showing as the old version being installed still.
Deploying MSI software updates
I deployed a software update and it deploys and seems to have updated successfully, however, when i check the control panel it is still showing the old version of the client being installed and not the new version which is very strange. Its not a major major issues but may effect limiting collections in SCCM to allow me to deploy updates etc in the future
Server 2016 discovers as Windows 10 desktop
When adding a Server 2016 for monitoring, OpManager detects it as Windows 10
'Default Request' Template is displayed 2 times
'Default Request' Template is displayed 2 times instead of 1 time. So, in the Configuration Assist we have a 'Default Request' as a Template for Tickets: Thats ok, but if we want to edit a ticket, this 'Default Request' is two times in the Dropdown Box. Both of them have the same effect: is this a bug or incorrect settings? Thanks alot and sorry for the german-language Pictures Greez
Error in parsing email
Hello, I've put a new server to test your program, server configuration: windows 2012r2, Sql 2014. The system works kind of well, but has encountered the problem of parsing. I turned off parsing, requests are executed an example: @@REQUESTTYPE=Инцидент@@ @@GROUP=Группа SD@@ @@TECHNICIAN=SD@@ @@OPERATION=EditRequest@@ @@REQUESTID =8@@ @@RESOLUTION=Заявка@@ @@STATUS=3. В ожидании/согласование@@ But if you send a request to close the application with the status decided it is impossible. Updates the
Global Search: User has insufficient rights
After upgrading to 9.3 Build 9304 we have the following issue: A technican with role 'SDCo-ordinator' wants to perform a global search and gets the error, that he has insufficient rights for this. How can we fix this?
Axis Sorting
Hi, New user to AA here, and this one is driving me NUTS. The sorting of each Axis is a complete nightmare, I have a graph where dates are listed on the X axis and a percentage on the Y axis, the chart is then not sorted with the oldest date first to the most recent last, it randomizes them. I go in and have to manually sort them, there does not appear to be either a) Keep source formatting - They are already in the right order according to the sheet b) sort by date Am I missing something?
Cant add/attach multiple files in service portal
Cant add/attach multiple files in service portal
Create Support File - Cannot add Client-Logfiles
I need to report a problem with several clients so i wanted to use the option "Create Support File" to directly upload my server and client logfiles. However, if I choose clients, the selection windows opens and will only show "Local Office", I cannot select my domain because it doesn't show up! What can I do? I am running on Version 10.0.54.
OPManager service crashes
I can start the service manually. Upon an attempt to access the web portal the service will crash. Running "StartOpManagerServer.bat" from bin results in "Problem while Starting Server - System Halted". Please advise.
OID monitoring for counter type in SNMP monitor
We have to monitor the temperature and velocity fan in a EMC storage. For that we have the "EMC_SW.mib" MIB. In this MIB there are the following: with the following OIDs: If we monitor all the "swSensorEntry" table, we have the following in the Applications Manager (v.11900): That's correcto, BUT if we would like to do an alarm for the temperature and another for the fan, we couldn't. We only could create alarms for all the "swSensorValue" column, but not for only a value. The solution (and the PROBLEM)
Monitor stayed green after Oracle going down
Hello all, We are using Application Manager 11 to monitor our databases including Oracle and SQL Server (around 60 databases). Yesterday one of the Oracle databases went down and our monitor kept showing the green status for availability. When we clicked on that specific database a error message is shown: "Unable to connect to Oracle Server. Replace the \working\classes\classes12.zip file from Applications Manager Home with \jdbc\lib\classes12.zip file present in Oracle Installation Home. Then restart
Powershell freaky code
\working\conf\application\scripts\powershell\PSUtils.ps1 calculates time using substring Function Get-SessionName([string]$SessionInit,[string]$Hostname=$null) { $currtime=Get-Date -UFormat "%s" $currtime= $currtime.substring(0,$currtime.indexof(".")) $SessionName=$SessionInit+"_"+$currtime+"_"+$Hostname return $SessionName } in a lot of cases (different regional settings) this will lead to exception in ANY powershell query to monitored servers Exception calling "Substring" with "2" argument(s):
Rest api monitoring
Hello, I have a problem with monitoring REST API. I need to add a REST API and application fails join (if I use the url monitoring and monitoring is attached) When adding displays message. Failed. 407-Proxy Authentication Required. Thank you for helping Jan Horacek
Request description deleted with reply
I'm new to the forum and could not find the following issue: Whenever a notification is sent to the requester that includes an update to the status the description gets deleted. The change shows up in the history and may be copied back to the description -- a real pain!
Multiple assets updating the same record
Hi, I created a golden image on a Panasonic Toughbook CF-31 and added the ServiceDesk client to the image. We use SCCM 1607 to deploy new images. After deploying the image on two new machine, I noticed that the record for the first machine was updated, with the info from the second machine. Only the static information remained in the record I removed the ServiceDesk client from the golden image, deleted the asset record, and re-imaged the second machine. I ran the ae_scan.vbs on the newly imaged machine,
Send Notification Failed
For whatever reason this week I have been getting sporadic "Send Notification Failed" error when responding to a requester. It'll work for a little while and then it'll go on a spree of this error. What can I do to correct this?
Error accessing certain support groups for certain sites
Hello, When trying to edit certain support groups under certain sites we get the following error: Sorry an error has occured Unknown error occured while processing your request Any ideas on how to fix this?
Servicedesk always change and record time of technician assignment to latest action
Hi, Everytime I make change on a request ( change field, change of priority, or any field, close request) , system always make a change on time of technician assignment to the latest action time. this make my report about working time is not correct and ( from last assigned time to completed time) Can you please check this bug, I using Servicedesk version 9.2 build 9223 and I did test with latest version, got the same problem Updated by Tuan, Nguyen Hoang Huy on Jan 18, 2017 08:54 AM Request Updated
FAILURE :Domain with the same name already.
Dear all , i have a problem with adding a domain to Account Details - Active Directory every time add this domain i see this error FAILURE :Domain with the same name already. Please provide a different name. i need to fix it please Best Regard, ahmed Borham
Reporting Issue with Boolean Based Values after upgrading to 9300
We upgraded to 9300 last weekend Today, I ran an existing report and at first I did not think it gave me the results I expected It returned 1755 results When I looked at the filter options it looked correct I happened to click on the values for Pending Status and instead of returning showing "yes" or "no" as the Boolean values had done in the past, it is now showing the actual “1” or “0” values. when I selected "1" to rerun the report it returned values that are both "1" and "0" ("Yes" and "No")
ADSS will not start. Event log says it has no exception data. Help!
Thanks in advance for any and all advice. --------------- Here is the system log: The description for Event ID 7024 from source Service Control Manager cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display information had to be saved with the event. The following information was included with the event:
DB2 monitoring does select the default database
On IBM DB2 Monitor i tried to add Database name but on monitoring screen select a database 'what i added is not the default monitored DB , every-time i refreshed the screen i have to select from the dropdown
Notes Not Being Added
Hello Help Desk, Our department has been having an issue with notes not being submitted/saved after clicking the Add Notes button. It will often just "hang" with the grayed out Add Note button. This leads us to have to refresh the page and, in turn, lose the text that we just entered. This has caused us to type everything into a separate text editor beforehand just in case it happens. Also, this doesn't happen every time so it is tricky to replicate and troubleshoot. We are currently using ServiceDesk
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