Support,
I deleted several test tickets last week and according to the banner, "Requests in Trash will be automatically deleted after 24 hours from the time of deletion".
It appears that I can't delete tickets manually either.
I select the check box beside the ticket that should be delete and click "Delete":
The banner displays that the request was successfully deleted, however it still remains in this list:
The request was deleted on 04/14/2017 at 8:23 AM, so it should have been deleted on 04/15/2017 at 8:23 AM, however it was not. I did restore the request, but Request 830 from the above picture was also deleted on 04/14/2017 at 8:23 AM.
I'd like to delete these requests so I can remove some of the business rules and fields that are associated with those requests.
Thank you,
-Evan