Service Desktop ugrade Error
Dear support, i m not able to upgrade my service desk from version 9.0 onwards
Requesters on different accounts
Hello, I've encountered the following problem: - a requester can be registered to a single account only (the first he used or default if imported via LDAP/AD) - if a ticket has been created on one account - it's been possible to be move the ticket to a different account (build 9204) via manual edition Now: if I use a script, I "lose" requesters data and he/she stops getting e-mail notifications. The second problem is - such requesters don't have access to incident catalogue on other accounts Because
Bug found?
I think I've found a bug, I can't come up with any other reason why this behavior happens. In creating a custom filter in request view, I try to create a filter that says "Technician is me" and "Last Update Time is <some date>". It would look something like this: However, after hitting Save, then going back in to edit the filter, it has changed the date by one day: It also happens when using "Created Time" . . . it happens when using "Greater or Equal" . . . it does NOT happen when I use "Greater".
admin denied access to configure in desktop management engine
Hi, I am admin yet i have no rights to configure alerts on the desktop management engine admin page as below; please assist
patch id 104655 fails to install error is wait operation timed out
patch id 104655 KB4032113 July 2017 Description of Preview of Quality Rollup for the .NET Framework 4.5.2 on Windows 7 SP1 and Windows Server 2008 R2 SP1 (KB4024845) all on computer takes a long time to try install and then fails with error wait operation timed out.
Blank Resolutions are back
SD-67037 where incidents had a blank resolution was resolved in build 9314 but has come back after upgrading from 9314 to 9317.
Problem Support Portal
Hi team, I have a problem with support.zoho.com support portal. Since last week this message is coming out whenever I want to consult the service requests to ManageEngine: I don't know who to process this request, or it is a known error and is already processing it. A thousand apologies if I put it in this forum, I did not know where else to post this message. Thank you and looking forward to hearing from you soon.
CMDB - Admin tab, Configuration Item Type configuration- Add Relationship selection box rendering incorrectly
ServiceDesk Plus Enterprise build 9301: The 'Relationship Type' dropdown box is not adaptive and ends up listing the Inverse Relationship option in a different row with an unrelated Relationship option if a custom Relationship Type name exceeds the set Character limit for the cell view in this list, e.g. Create a custom Relationship Type 20+ Characters long, e.g. Relationship = "is Senior SA (System Adminstrator) for" Inverse Relationship = "Senior SA (System Adminstrator) is" Go to a Configuration
Unable to close request from Mobile App
Hello, We have a technician who's unable to close a request from the app after upgrading to build 9317. Attached is the error message he gets when trying to close the request. Please let me know if you need any other information. Thanks!
Chat request unable to see any group
when a requester tries to submit a chat request they see a blank group and cannot select anything. How do i go about fixing this? either allow them to select a group or default to a specific group.
Rule Engine Failing to Add Script Monitor
Hi All, I have just created a script monitor which I would like to deploy out to all windows computers and the only way I could see to do this in bulk was to create a new rule in Rule Engine. Currently the rule has the following criteria and is set to match on all criteria: Criteria Condition Value Type contains Windows Vendor equals Microsoft The action for the rule is as follows (the name of my script monitor is 'Service Account Audit'): Action Action Properties Associate a Script Monitor Service
Second e-mail
Hello, Our users have custom AD attribute with alternate e-mail address. In new release I can't find how to add this custom attribute to password reset page. I see only "Email ID". How I can add alternate e-mail address to password reset page? Regards, Anton
Event link in notification email not working
When sending out notifications for a new event, the event link in the notification email is not working. The link that is sends is http:// where it should be https:// In the admin settings of the application it lists the alias url as https:// Any ideas why the links would not be going out correctly? Thanks.
Requesters not being imported
hi, my Service Desk plus is not importing requesters. it can enumerate them but does not import them. tried different accounts and different domain controllers but no results. Here is my log. please any help will be appreciated.
Mail retrieval error -
FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Problem connecting to mailbox We're running Exchange 2013 and have been using IMAPS for many years but over the last couple of days we can't retrieve emails from our mail server. I have restarted the Service Desk Plus server as well as the mail server but no luck. Attaching the logs here. Thanks for your help in advance.
Printing reports showing incorrect dates
Hi Team, When running reports in ADManager I find that the dates and times are correct only when viewing them in the app. If I export or print the report the date changes to a time in the past. Report value: Printed report: This is causing problems as sharing of these reports, especially date centric reports, is a requirement for our usage of the software. Please note that I'm currently working under the evaluation license. If this is a limitation of the evaluation license please advise so that it
Cannot login with NTLM after Upgrade to 9300.0.17.0
After upgrading from 9300.0.8.0 to 9300.0.17.0 NTLM authentication stopped working. I've tried the solution from the topic https://forums.manageengine.com/topic/ntlm-failed-redirecting-to-login-page-15-7-2017 but after replacing the files, it goes to an endless loop showing the message: NTLM Failed Redirecting To Login Page Now I cant login with the local account neither NTLM auth How do I fix this problem??
Email notification reminders, even when stage has been approved
Dear all, Several users have reported that they are receiving approval reminders, but when they go to the link (example below) they cannot approve anythinghttps://<URL>/HomePage.do?viewType=My After checking, we realized that it is because the stage has been completed, as another person approved it already. This means that no more reminders should be sent to the users, since they cannot do anything more about it. Kind regards, JS
NIO Port has been changed from 8081 to 8082 since the default port is occupied
whats means this on my Servicedesk console "NIO Port has been changed from 8081 to 8082 since the default port is occupied"
lost impact option - ver 9317
Hello, after last update ServiceDesk Plus to version 9317 i've lost impact option. Is this the intended action? or it's a bug?
EventLog Analyzer manage VMware vCenter
Hello! I successfully added the vCenter server with administrator privileges and log collection status is "Success", but I'm nowhere in the interface is not found how to see these logs.
Issues with SDP Chat
Just did the upgrade to the current version, 9316 from 9302 in our test environment and have a few issues with some of the features that were recently added. Chat: Issue 1: Requester occasionally receives "Mandatory fields not found [message, type]". (See SDP_1 attachment) When this does occur it causes the requester's chat box to disappear as well. I can't consistently recreate the issue. Through testing this sometimes happen almost immediately and other times it will be well into the conversation.
unable to access Request since upgrading to 9317
Please help - since upgrading to 9314 to 9317 I am now unable to access the home page, requests, I can see the admin, solutions and asset tabs, but not the requests so I cant action any calls.
email alert issue
we have installed ServiceDesk Plus version 8.2.0 build number 8201. but having issue in generating email alerts. email configuration screenshots are attached kindly provide solution ASAP. regards, Muqadas.
My Application reverted to fresh installation after starting
Hello Everyone, I have set up my Servicedesk plus application nearly finish, I tried to stop/start on purpose but after restarting, all the configuration and changes were gone. It looks like a fresh installation. Could you please assist this Regards, Eric
workorder.do error while merge
Hello After upgrade to 9309 we can get very often browser error Could be error related to Chrome but most of our users use Chrome Result URL: https://workorder.do/?woMode=viewWO&woID=170531 Error: This site can't be reached workorder.do's server DNS address could not be found DNS_PROBE_FINISHED_NXDOMAIN Dmitry
SSO stopped working
Hi, Im having a problem with SSO. This was working perfectly fine then one day it just stopped working. I have tried all sorts to get this working. Ive tried creating a new account or resetting the password on the other account, when i try creating a new computer account it says: FAILURE :Unable to access the Active Directory with the credentials specified for the domain. Please check if administrator user name and password is configured for this domain from domain details page. I have gone to the
IT Analytics sync issue
Please find the below issue that we are facing once we try to sync to IT Analytics FAILURE :Not able to get ATKey from Server. Please find the root cause referring the logs under SDP_HOME\server\default\log or contact our support servicedeskplus-support@manageengine.com to resolve the problem. Please report the problem to the system administrator. Support file will have the error trace to analyze the problem and which can be created at Support -> Create Support File.
Error Free license renewal for more than 100 technicians
I actually received the license, But when I go apply emits the following error Apply an appropriate license file. The version that we have installed is: Help!
HA Not Running Pmp
Hello, I have a problem configure the HA as it is on the page, I finished configuring and I get out that the service is not running due to it or where should I activate it? Please answer the attached detail. Best regards Felipe Pérez
Lost PO attachments after moved attachment folders
Hi, I have lost my attachment files after have moved the attachment folders. Other modules than POs seems to be ok. Have any one experience this problem? Paulo SD+ 9.3 Build 9302
Site Field Does Not Update When Requester Is Changed
I reported this in a previous post but have not seen any response or acknowledgement of this bug: https://forums.manageengine.com/topic/site-field-should-have-more-controls. I have validated that the requester records are properly setup with the site information and if I go into the ticket and re-select the requester, the site field does not populate as expected. Here is the use-case that I have validated: email comes in and creates a ticket associating the requester email address to the correct
Resquest tab inaccessible after upgrade from 9304 to 9315.
Hi Guys, After upgrading SD+ from 9304 to 9315, I am unable to access the “Requests” tab. Every other tabs (Home, Changes, Solution …) works fine. Shall I restore?
Error on Sync for Analytics Pluss
We recently upgraded the Service Desk. At that time the password was missing for Analytics. That was put back and the system was asked to sync. Now have had another complaint on no new data and I see the error above. FAILURE :We are sorry to inform you that data Synchronization is failed. Data have not been completely synchronized in ManageEngine Analytics Plus due to an unknown error. Please find the root cause referring the logs under SDP_HOME\zreports\uploadtool\logs Please report the problem
Why not do i18N for the calendar used in SDP？
Dear team, I had reported this issue for a long time. But the calendar used in SDP for request/project/.. module still shown in English. please refer to the attached image. please pay a high attention on it.
Netapp FAS 2520
Hi, we got a new FAS 2520 last week. After configuring and testing SNMP-Credentials, I was able to successfully add the machine to Opmanager. Everything looks fine so far. One question though: The root volume of the aggregate is at "Volume used for root_vol is 90%, threshold is at 30%". 90% is normal for the root volume, but not for our other volumes, so: Is it possible to set different thresholds for different volumes? If not, will you consider this as a feature request? TIA G. Weiss
Desktop Central continues to offer wrong patches for Windows 10 versions
I am in the process of patching our Windows 10 boxes for the July patch cycle. ALL Windows machines are running the Anniversary Update (v1607) here - yet DS continues to think that we need a v 1507 patch. What is the issue with Desktop Central not knowing what version of Windows it is targeting? I have a half dozen machines here that always need this hand holding - I would have thought the system would have figured out to correctly identify a Windows client OS version number by now. Any ideas? Bruce
SDPondemand very slow
Are we having a problem with servicedesk at the moment? it is quite slow at the moment
Software licensing details inaccurate
Hi, We are currently trying to get our CMDB up to date with licencing, and we have come across a problem where the totals in the Software Details tab are higher than those in the installations tab, resulting in our software showing as under licensed even when we have available licences. For example, we have verified 118 installations of visio, and 194 licences purchased, however, the totals on the software details tab show 123 installations with 5 unlicensed. But when we go to the installations
ISSUE: Automated task to modify users via template
We have started a new program on site where past users are coming back into our system. I created a template to update their AD account with settings for Active Users and move them to a new OU. When I run the template with Modify Bulk Users using the same CSV I use in the automation task, I get to select the search criteria and the update criteria. However in the automation process I do not have this option resulting in what appears to be a user lookup by last name. This is problematic as its changing
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