Problem with reply template
Hello, We edit the default template response to keep the ID and Title for the request on the subject, as imagem bellow. Because we need something like: Re: [Request ID :**25**] : Test For the first response is working fine, because the subject of the first email is 'teste assinatura' But for some reason it's taking the full subject of the last email and increasing in my answer, so that: $Title for the last email received = RES: [Request ID :**5**] : teste assinatura My reply template "Re: [Request
Vital Helpdesk Reports buttons missing from Dashboard
Good Morning I wonder if anyone else has experienced this or know how to fix this. Usually when I log into ADManagerplus or AD360 and look at the dashboard, it has a section with buttons under "Vital Helpdesk reports" Can't find screenshot of all 3 buttons now but it used to show three buttons under Vital helpdesk reports: 1. for unlock users 2. for Passwords expiring in 7 days 3. for Passwords Expired Users Last week the "Unlock users" section disappeared from Vital Help Desk Reports, and today
Mail attribute/column in reports does not return data for all users
I've tried a few different reports and for some reason some user's attributes come back as empty but when i look in ADSI i see the attributes are populated. This is happening on a few custom attributes i setup but also with the Mail attribute that's built into the reports. any idea on what could cause the reports to not fetch the data? this is not happening with all users, just a handful.The fields come back empty in the reports but when i check ADSI the attribute is populated.
ISSUE: Renaming user after update to build 6581
After our recent update to the latest build there seems to be an issue when renaming a user account. In the past we could update a users sAMAccountName,UserPrincipalName and Full Name from within ADManager. However after the update the changes do not stay.
HA issue after upgrade to 9.1.0
After upgrading to 9.1.0, HA shows that it is not running, but if I attempt to connect to the secondary server it automatically switches me to the primary server, indicating that HA actually is running.
Edit "Status" from "Request Properties"
If I edit the field Status from the "Request Properties" and i try to save the changes it fails and goes back to the last status. Edit: Im trying to close the request using this method but i can´t update it, when i click on the green tick it goes back to the last status.
Service Desk Plus MSP too Slow
Hi, we are using Manage Eninge Service Desk Plus MSP Version : 9.0 Build 9009, Database : postgres we are facing slowness issue. some time even the pages are also not loading whit screen only coming. after some refresh it will come in to normal stage. and it repeating continuously. CPU utilisation is normal 16%, Memory utilisation is 1.56 GB of 4GB. we increase the heap size of java from 128 MB to 2GB. please help us to trouble shoot the issue. Thanks Anoop PS Mob - 9995822232
Custom Trigger Bug
Dear All, I understand that this was a bug with reference to Id SD- 62613 .But when ever the custom script is run it brings the error below. I am currently using 9.2 Build 9239. Do you think upgrading to the latest version would solve things as the custom trigger is a major requirement for most of our automation. Kind regards, Seruken
the server is not running, please help me
I have a problem to start the application, uninstalled it by mistake, but when trying to reinstall it has been impossible, try many times but the problem persists, the server is not started correctly and could not view the application again, please help . I tried as I said in a forum to change the port but I still can not make the application work.
AdAudit / Ad Manager integration
i have a problem with my Ad Audit, i delete 16 users from my AD using Admanager with my personal User "Yvaliente", and the Ad Audit show me this 16 users was eliminated from "Administrator" this is not good.
Upgrade from 4650 to 5000 killed postgres
The upgrade itself worked fine, but when I attempted to restart the server it exited. This is in the logs: [08:56:25:693]|[07-12-2017]|[StartLog]|[INFO]|[20]: The 'product.home' system property. ..| [08:56:25:693]|[07-12-2017]|[StartLog]|[INFO]|[20]: processInfoFileName ..\conf/TrayIconInfo.xml| [08:56:25:693]|[07-12-2017]|[StartLog]|[INFO]|[20]: processInfoFileName file exists | [08:56:25:990]|[07-12-2017]|[StartLog]|[INFO]|[20]: trayIconProps {DefaultMenuItem=StartClient, ApplicationName=ADAP,
Documentation
Why does the link to the documentation bring up OpUtils version 7 documentation? The Online HTML is version 7, the PDF file is empty, and the zip download never actually starts the download process.
Duplicate Interfaces
Build Number 12100 OpManager is showing duplicate interfaces on devices. Specifically I'm working on Cisco CAT 4500X switches. I have seen up to 7 duplicates of each interface. I have tried rediscovering the devices, and also deleted the devices and re-added them with no change. Any thoughts? I would rather not have to delete 1000+ interfaces manually every time each switch is rediscovered.
service desk plus configuration on Android
Please advise on the below error message coming on all Android app, please advise if you want more details to provide. Error message "Could not connect to the server" Server: servicedesk.adports.ae Port: 443 Https enabled. API code generated. MSSQL 2014 on a separate server version: 9.3 Build 9311
Gina deployment and Enrollment - Incorrect Data
Good Afternoon I have a couple of issues with Selfservice I hope someone can help with. 1. Under the "Installed Machines" tab my computer is missing from the list, even though I have successfully pushed the Gina out to my computer. Trying to push the client again to my machine via csv file I gen an error: It does find other machines in the same csv file. If I try to install via the "New Installation" tab I use the OU filter to only browse the OU where my computer is
Desktop Central server updater won't run - black command window flashes quickly
Currently running DC version 10.0.93 on virtualized VMWare server running Windows 2012R2. Have been routinely applying update patches thru use of the UpdateManager in the bin folder. Went to do the latest update and nothing happens when I run UpdateManager, either by double clicking or by right clicking and "Run as Administrator" or by opening a command box and typing in UpdateManager. If I run it by double clicking or right-click-RunAsAdministstrator then I get a quick flash of the command window
Unable to send e-mail using Office 365 e-mail account under Mail Server settings
Using Office 365 account under mail server settings. Incoming e-mails are fine but outgoing e-mails are not and comes up with following error. Using the same credentials Mail sending failed.Authentication failed Have tried changing the password but didn't work for the account but it doesn't work. Below are the server settings: Server Name: smtp.office365.com Email Type: SMTP with TLS (Port 587) Username: Same username that entered for incoming mails Password: Sam Password that I entered for incoming
Active Directory Authentication
Hi, I can't get the Active Directory authentication to work on fresh installation of SDP 8.1.0. The Requester import goes through OK and I can enable the Active Directory Authentication feature. But when I try to login, I just get an error "Username or Password is incorrect". The password is OK. I have NOT enabled the "Pass-Through Authentication" What could be the problem?? I would need to get this working ASAP. Help appreciated! SDP: 8.1.0 build 8126 32-bit. Server: Windows Server 2008 R2
Project don't display in gantt view
Hi as you can see in the screenshot projects don't display in my user Projects>Gantt View properly. Projects display properly in local administrator user. my user role is project admin and my servicedesk plus version is 9.3 Build 9313 Thanks
reference url in notifications does not show server's fully qualified domain name
Hello, Please assist how can i make the email notification's parameter ($RequestLink) show the server fqdn? Our SDP is installed in centos machine (joined to domain with DNS records) and i have changed host name to server's fqdn (helpdesk.domain.local) But when we receive any notification the click for details info only shows: "Click for details: https://heldpesk:443xxxxx" Thank you assistance, Vanessa
Corporate wipe not working
There is no corporate wipe. After clicking the corporate wipe, the device goes into a Device Unmanaged status. And remarks Corporate wipe succeeded. All the settings remain on the device itself, the MDM settings are not reset. In MDM it is indicated that the device is controlled and synchronized. Previously, when Corporate wipe, all the data was collected and, when entering MDM, requested new data for registration.
Failed to start the server
[10:47:21:150]|[07-11-2017]|[org.apache.catalina.core.StandardContext]|[SEVERE]|[30]|: Error starting static Resources|java.lang.IllegalArgumentException: Document base /SD/ManageEngine/Servi ceDesk/server/default/webapps does not exist or is not a readable directory at org.apache.naming.resources.FileDirContext.setDocBase(FileDirContext.java:140) at org.apache.catalina.core.StandardContext.resourcesStart(StandardContext.java:4894) at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5074)
Publishin g IPAM and SPM are not working well - missing index.html files in the subfolders
the publishing functionality is not working because there is no "index.html" file in each subdirectory created when publishing, and the only way to access the reports is going to each folder in the installation directory /IPAMpublish/ and double-clicking the htm file created (as intance: 2017_07_10_17_32_58.html) Ihave installed the last consolided servicepack (June 20th) but this doesn`t resolve th IPAM asn SPM publish options
ServiceDesk Plus - Email Signatures
Hi there, Unfortunately, since our cached Manage Engine folder was re-created when Manage Engine support last resolved an issue for us, our email signatures no longer show in our replies from within ServiceDesk Plus. I've tried renaming the cached folder again so that another is automatically recreated, however this has not resolved the issue. I've also tried removing all signatures that our technicians have set up and created them again without success. Is this something anybody else has previously
unable to import requests from excel sheet
hi, Unable to import additional fields requests from excel sheet. Only subject line one item is imported from the sheet and remaining items mapped to additional request fields are not importing, kindly need your support to solve this . With regards, M.K
Virtual machine is connected Alarm
Hello, we're using OpManager 11600 and I have had this issue for some time now. It just recently became a real pain. We have a number of Virtual Machines which are regularly powered off and on for maintenance and we have noticed that when Virtual Machines are powered off or migrated we receive several alarms for each device. These alarms do not seem to reflect the settings which we have configured. New UI > Settings > Monitors > VMWare Events VmConnectedEvent - Severity set to Clear VmMigratedEvent -
Cannot perform self update after update to builder 5400
Hi . After update ADSelft server from version 5.3 to 5.4 we got problem when using self update info Data update unsuccessful as per standards set by administrator We ready config Domain Admin account on Domain Setting. Please help to resolve this problem ?? Thanks & regard
Default selection in Technican Field is not replicating when a request is made
Hi, I make a selection default in the Technican field on a particular template, and save it, but when I create a request based on that template the field does not bring the default value. Instead it is empty. I try the same thing on different templates and it works. I deleted that template and made a new one with the same configuration, and it doesnt work. Please advise!!
ticket become Unassigned after editing
Hello, Any advise? Thank you, Vanessa Hello, Please assist us with issue. We have different "Support Groups" and each have own "Business Rules" to assign the ticket. This is working fine, but whenever Technicians edit the ticket (Update request , Resolve) the ticket become Unassigned. Appreciate quick response. Thank you, Vanessa
Error When Trying to Show All Tasks
Good morning, One of our users is getting the error message below when clicking the "Show All Tasks" button and when trying to show all tasks from the quick actions drop-down. Sometimes they get just a blank white screen, but when they refresh the page the error message comes up. They are able to navigate everywhere else in ServiceDesk except for the taskdetails.cc page. We've tried using a different browser (Chrome and IE11) and still get the same error message. We're running build 9307 and I'm
Computers being deleted the next day after joining DC
Hi, We are having a problem DC (Build Version:10.0.91) where computers are being deleted once the client has been installed on the machine. So when we build a computer we get this message in our admin mailbox. As you can see from this email the machine was built on the 27/06/2017 at 3:23 and as part of the build process the DC agent gets deployed. The next day we get this message in our admin email account. This is only deleting the computer from DC as the computer object in AD is still there. So
Can't download patch 300537 "Update for Java Runtime Environment (1.6.45)"
Hi We can't download patch 300537 "Update for Java Runtime Environment (1.6.45)". Please help to fix. Thanks!
Print Preview error
Hi, Could you help me please to check the error attached, trying to use Print Preview option it's showing only the error: 404 Unfortunately the page you requested does not exist. You made a mistake when typing the page address (URL). Clicked on a broken or incorrect link. The requested page has been deleted. Go back and try again Return to home page And it's not showing the ticket information If you need more information please let me know ! Thank you !
installing hp Pobook 650 G3
Hello, We are uploading an image with os deployer (latest version) on the new HP Probook 650 G3 but we cannot see the nvme hard drive and the onboard nic. is there an easy way to fix this ? Thanks very much
Ticket in Dashboard is marked as 'OTHERS'.
Hello. A technician account that no longer exists is listed during the assignment. It is not displayed when configuring the technician accounts. There is one ticket marked as 'others'. But I can´t click it. How can I delete this technican account? Thanks and Greetings Jan
I have problem, service is not working and service automatically goes down please help we have to fix this issue today
I have problem, service is not working and service automatically goes down please help we have to fix this issue today
ServiceDesk service not starting
ello, today we can’t log in ServiceDesk (the web interface Works ok), we reboot the server and now the ServiceDesk service does not start. We have ServiceDesk 9.2 9230. wrapper.log file : STATUS | wrapper | 2017/07/04 07:56:50 | Starting the ManageEngine ServiceDesk Plus service... STATUS | wrapper | 2017/07/04 07:56:50 | --> Wrapper Started as Service STATUS | wrapper | 2017/07/04 07:56:50 | Java Service Wrapper Professional Edition 64-bit 3.5.15 STATUS | wrapper | 2017/07/04 07:56:50 | Copyright
Python script cannot be found
I am testing out the custom python script from here. Script Master - 13 I am getting the error attached. Why is it looking at the BIN folder when all the instructions are pointing to ServiceDesk\Integration\Custom_scripts? The AutoClose.py is in the suggested folder. Python is bounded as environment variable and i am able to call it via command prompt. Phyton 3.6.1 SDP 9309 Regards, JPC
Request does not fall within permitted scope
Hi, I have an end-user that receives the following error when clicking on a new request link. Specifically, this appears to be an issue of when this end-user is not the requester, but has been CC'd. When the end-user is the requester there is no issue. "Request does not fall under your permitted scope. So you are not authorized to update the same." How to resolve please? Thanks Roy
Approval in same stage.
Dear Support team, Since we start using ServiceDesk Plus we were able to record approvals on SR by clicking on Submit Approval button from action menu and we were having multiple approvals recorded in same request and in same stage, recently we discovered that the approval screen is not accessible if the SR had been approved by one person followed by the message as showing below,: Note: We are using free version of SDP. Kindly advise. Thanks with regards,
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