Unfortunately, since our cached Manage Engine folder was re-created when Manage Engine support last resolved an issue for us, our email signatures no longer show in our replies from within ServiceDesk Plus.

I've tried renaming the cached folder again so that another is automatically recreated, however this has not resolved the issue.  I've also tried removing all signatures that our technicians have set up and created them again without success.

Is this something anybody else has previously had difficulties with? And if so, was there a solution?

Regards,

Mike