Backup failes
Hi, I've setup a backup schedule, but backup is failing 'File not found' and I'm getting the below email. I've set everyone read and write permission on the backup folder. Message Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail, support file(s) and SDPbackup.log file from bin folder to servicedeskplus-support@manageengine.com Error Message java.io.IOException:
Notificaction Error
Hello, Do this steps and you can see the error. Go to Setup-> Notification Rules -> E-mail technician when note attached to a Request click in "Customize template" In the Message, insert: Request: $RequesterName (This show the technical name) Technical: $Technician (This don't show anything) Status: $Status - (This don't show anything) 4. Check the mail sent by the rule. I hope the correction is considered in the next update. Thanks.
running SDP on IE 11
Could you please confirm if IE 11 is still supported browser for SDP? We are having continuous problems when opening SDP in IE11 e.g. when replying from ticket to the end-user the message is not sent nor saved in the ticket, sometimes SSO pass-through doesn't work and we need to open the browser once again to get the user authenticated or finally SDP throwing "server errors" pages. In such cases emptying Temporary Internet Files helps, but for a very short time. Additional comment: users working
I have problem, service is not working and service automatically goes down please help we have to fix this issue today
I have problem, service is not working and service automatically goes down please help we have to fix this issue today
Error on Changing Template for New Ticket
We are getting an error when trying to update the template of a new ticket received. 1. Ticket Received via email 2. Tech opens the ticket in SDP, clicks on global Edit, then change the template from "Default" to another template. 3. SDP throws the error below. However we use the template for some business rules and it is working fine. It also works fine if the template is changed for older tickets (ticket already edited, saved, then edited again to change template.
Registry Page File Settings
I'm looking to set the Page file to system managed for several 10's of PC's which are currently set to obscure values. I have a regisrty import which looks like: Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management] "PagingFiles"=hex(7):63,00,3a,00,5c,00,70,00,61,00,67,00,65,00,66,00,69,00,6c,\ 00,65,00,2e,00,73,00,79,00,73,00,20,00,30,00,20,00,30,00,00,00,00,00 Which works when manually ran on a target PC. I've converted
Exchange issues in User Creation Template - 6.5.8
Technician is receiving "Alert Message - 'Mail Alias' is a mandatory field. You can't leave it empty." The field and tab is silently active in the template and has a naming scheme specified. Creating the user myself, the user gets created with the following errors: Error Code 80072030 : Error in setting attributes, There is no such object on the server. Error Code 80072030 : Setting values for Exchange attributes: Error in setting attributes, There is no such object on the server.
No license key detected on scanned software?
Hi, We're having problem in managing our software licenses. We cannot allocate our software licenses to installed software because of no license key detected by the scan. All license key are empty, except for installed Windows 7 pro license keys. Our workstations mostly using Windows 7 Pro 64 bit, while some windows 8.1 pro 64. Our ME SDP is the latest 9.1 build 9112
JIRA Integration
We are trying to integrate JIRA and SDP but i'm hitting a wall when i click the create ticket menu in the Actions menu. Logs show below. Read through all the links but it's really not helpful at all.
HTTP Status 500 after login
Hi, after logging in with my admin credentials, i got the following error message: type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.lang.NullPointerException
java.util.Hashtable.put(Unknown Source)
com.adventnet.servicedesk.home.util.LicenseReminderUtil.getDetails(LicenseReminderUtil.java:86)
org.apache.jsp.jsp.HomePage_jsp._jspService(HomePage_jsp.java:1201)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:201)
org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069)
org.apache.struts.tiles.TilesRequestProcessor.doForward(TilesRequestProcessor.java:274)
org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:455)
org.apache.struts.tiles.TilesRequestProcessor.processForwardConfig(TilesRequestProcessor.java:320)
org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:279)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507)
javax.servlet.http.HttpServlet.service(HttpServlet.java:697)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
com.manageengine.servicedesk.common.filter.ResetThreadLocal.doFilter(ResetThreadLocal.java:26)
com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:201)
org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350)
com.adventnet.servicedesk.authentication.NTLMV2CredentialAssociationFilter.doFilter(NTLMV2CredentialAssociationFilter.java:34)
com.adventnet.servicedesk.authentication.NTLMV2Filter.doFilter(NTLMV2Filter.java:177)
com.adventnet.console.filter.IT360Filter.doFilter(IT360Filter.java:133)
com.adventnet.console.agent.ConsoleFilter.doFilter(ConsoleFilter.java:371)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
requests automatically having a resolution submitted
We require all tickets to have a resolution filled in before closing however after we upgraded to the newest version all new tickets created have an auto resolution from the system. This is allowing all the techs to just close the ticket without putting a proper resolution. How can i fix this? image attached.
Cannot run program "RemoteControlViewer.exe": CreateProcess error=2,
Hello, I want to connect RemoteDestktop from the Agent, I Show the massege "Cannot run program "RemoteControlViewer.exe": CreateProcess error=2, Sistem belirtilen dosyayı bulamıyor " I was update 9.2 Build 9241 Old version 9.2 Bulid 9238 it was working. My java Version is 8 Update 121 (32Bit) What Can I do.
Problem after MySQL to MSSQL migration
Hi! We migrate to MSSQL from MySQL. All historical data shows fine, but new events not injecting to base. If we revert back to MySQL, new events injecting. And second problem with Cirilic OUs and CN. Look like this On MySQL all Cirilic symbols showing fine.
Upgrade from 9.2.18 tom 9.3.0 claims success, but logs say otherwise and no local auth
When I try to upgrade a functional copy of our production, licensed, SDP server in dev it will claim success, but the logs show errors. Then, I can no longer log in as the local admin, even if I manually run the pgSQL commands to change the password to "admin" The errors I get in the file are: Jun 22, 2017 9:19:30 AM [com.zoho.framework.utils.FileUtils] [WARNING] : Unable to delete file [C:\ManageEngine\ServiceDesk\applications\extracted\AdventNetServerContainer.eear\AdventNetCoreContainer.ear\AdventNetCIS.jar]
Dashbord statistic do not show the last 5 days
This statistic show the activity for the pmp user for the last 5 days. The admin alone for Example had accessed the passwords 481 times. That mismatches the original statistic. Since the 20 till today only round about ~250 passwords where accessed. So the statistic in the first picture have not the right timeline. Just want to inform you about this. I checked it in the Version 9000 and 9003. I would be pleased if you fix this in your next update. Greetings Nathanael
Can't print from IE11, Chrome works fine
In Internet Explorer only, when users or technicians are signed into Service Desk Plus, if they open a ticket, navigate to Actions > Print Preview then click Print, the following text is printed: ManageEngine ServiceDesk Plus Page 1 of 1 404 Unfortunately the page you requested does not exist. You made a mistake when typing the page address (URL). Clicked on a broken or incorrect link. The requested page has been deleted. Go back and try again Return to home page The URL down the very
SSO
Upgraded to the latest version of SDP now SSO does not work. How do I revert back to the older version of SDP or get SSO to work with the new version
Delete user admin
sorry, When I try to delete a user, I deleted the user admin. It was a screen refresh problem. I push to delete de user, but it did not work... I try again, and delete two users... ( user and admin ). I recreate again the user admin, but the user was created without administrator privileges .. I have opened ticket in suport but I need to fix it urgently because i need to create two new users... Can yo help me ?? thanks in advance.
Newly created OU is not reflected in SDP requester import window
Dear all, We've recently (last week) created an OU for a new team, however we are not able to find that OU in the import from active directory functionality. Any ideas why? Kind regards, JS
No Clear notification sent out
Good day We had a monitor group flag as critical recently and then when it went all green again, no clear notification was sent out. Any reason this would happen? Regards, Mat
Double approval block
Hi everyone, I have a problem when I want to have a dual approval in the ticket until version 9305 worked, but now 9307 does not go anymore. Can you help me solve this problem? I've also updated to version 9311, but always the same. Thanks so much
Error : Workstation audit failed. Could not identify the cause.
Dear sir, Yesterday I have upgraded 9.2(Build 9226) to 9.3(Build 9311) after that i am doing Manual pc scan but some errors came.please check below Error. Error : Workstation audit failed. Could not identify the cause. please help. Thanks Viraj Potnis
Change & Problem templates doesn't use Incident drop-down selectors
Hi, So in MSP 9 there came these awesome filtering drop-down-lists for the Requests. But they are nowhere to be seen for Problem and Change. When can we expect Problem and Change to catch up with the Request tab?
Problem Importing 1 Requester from AD
I'm trying to import one requester from Active Directory. When I import him by username, the result window shows: Total Requesters in Active Directory - 1 Added Records - 0 Overwritten Records - 1 Failed Records - 0 However, when I search for that username in the Requesters list, no results are found. He's also not listed under Technicians. He was once a technician, now a regular requester. I did try to manually create his account, but I receive an error that a person with that username already
9311 vs Chrome
Since upgrading to build 9311, Chrome will no longer work with SDP. I have to use IE or IEtab for the site to even render. This initially was happening as part of the 9310 SSO issue but as 9311 was supposed to fix this issue, it seems odd that it not only didn't fix SSO, it caused the site to not render as well. I've since rolled back our production SDP box to 9309 and kept my test SPD box on 9311 to try and troubleshoot. Anyone else having issues? Sean
Failure - Problem with starting server ----received process interupt
Wrapper log is as follows on last attempt to run -run.bat STATUS | wrapper | 2013/08/13 14:35:49 | --> Wrapper Started as Service STATUS | wrapper | 2013/08/13 14:35:50 | Launching a JVM... INFO | jvm 1 | 2013/08/13 14:35:59 | Wrapper (Version 3.2.3) http://wrapper.tanukisoftware.org INFO | jvm 1 | 2013/08/13 14:35:59 | Copyright 1999-2006 Tanuki Software, Inc. All Rights Reserved. INFO | jvm 1 | 2013/08/13 14:35:59 | INFO | jvm 1 | 2013/08/13 14:36:26 | Starting Server
Mail Server Settings Stopped
Hi, Can you help me please with the mail Server Settings, it has stopped 2 days. I save the settings and appear the message: SUCCESS :E-mail settings saved successfully. Connection check with the mail server successful. Then I started it but immediately stopped it Service Desk plus Version : 9.3 Build 9300
Unable to Delete a site
When Deleting sites I get the following error message. "WARNING :Site cannot be deleted as it is being used by a module." But I never get any indication of what module is in use for a site. Would be good to know what modules are still being used be a site so as a user I can try to fix the issue. I have seen on the forums the SQL scripts to run in order to break the relationships \ clear the usage however as a customer I shouldn't have to run SQL statements in order to delete a simple site.. Seems
After the upgrade to version 3011, the service does not start
After the upgrade to version 3011, the service does not start startout.log - " Wed Jun 14 09:30:35 MSK 2017 : requestScheme is http "
ADManager Plus reports cannot be show under "Scheduled List"
HI, Please be informed that we encounter a problem is that we checked our "Scheduled List" and it will said "No existing Schedules". As we checked, we still can received the schedule report via email and we check "Scheduler History" and the report status is normal. May I know how to get back the report in "Scheduled List"? Thanks
Problem Installing Hotfix - Process stalls when selecting "Browse"
Hi all, Is anyone else having an issue where the process of installing the latest hotfix stops completely (screen disappears) when "Browse" is selected to find the hotfix file? I have searched the internet and cannot seem to find an answer. Either I am the first or I just haven't searched hard enough. Thanks!
Cant delete requests or assets
Hi, I’ve set up a new testserver with a backup from another server. The server is working fine, but I am not able to delete requests or assets. When I delete a request It gets moved to the trash, and when I delete the same request from the trash I get “Requests deleted successfully”, but the request is still existing in the trash. When deleting an asset I get an error “FAILURE :Problem while deleting workstations. Please report the problem to the system administrator. Support file will have the
UpdateManager problem
Hi I would like to upgarde from ServiceDesk Plus Standard build 9205 with ManageEngine_ServiceDesk_Plus_9_2_0_SP-1_0_0.ppm I got error like in the print screen 2.png when I use UpdateManager GUI (UpdateManager.bat) What should I do? At the same time later I will want to perform upgrade from ManageEngine_ServiceDesk_Plus_9_2_0_SP-1_0_0.ppm to ManageEngine_ServiceDesk_Plus_9_3_0_SP-0_11_0.ppm
SD+ LogIn troubles
Hi, After reinstal SD+ I have problems with LogIn. Default administrator/administrator account isn't working, as well as guest acconut. I tried to switch my Google Chrome language to English, tried LogIn in IE. Then, connected to DataBase, tried to reset the administrator account by following instructions on the link: https://www.manageengine.com/products/service-desk/faq-admin-modules.html#AdminUser13 . My version is 9.3, db is postgresql . Log: ________________________________________________________________________
Blank resolution when you create a request manually
Hello to all, after upgrade to 9039, we have experienced a bug with manual request creation. When we create a new request manually from Request Catalog -> New Incident, SDP creates a blank resolution also (technician doesn't create manually). After some tests, we can see in Chrome Browser (on the rest of browsers SDP doesn't show anything) the following text in resolution: <br /> Could you give us a solution for this issue? Thanks in advance
Resource Fields No Longer Automatically Populate with Field and Form Rules
I have lots of resource fields that would auto-populate the values of a multicheckbox when a service catalog request is created. After upgrading to version 9309, none of the resource field values are being populated. Here is the code I'm using: $CS.setValue("RES_3036_QUS_2429",["App 1", "App 2", "App 3", "App 4"]); Any help is greatly appreciated since this affects our new employee onboarding process.
Password Verification Failes - ESXi
Hello, i have currently a problem: I am evaluating Passwordmanager Pro and for testing purpose i added an esxi host as ressource. The verification of the password fails: "Password is not sync" though the ssh connection works. So i am not able to change the password of the esxi machine. In the logs of my esxi host (auth.log) i found following infos: 2017-06-13T14:27:58Z sshd[3415294]: /etc/ssh/sshd_config line 15: Unsupported option PrintLastLog 2017-06-13T14:27:58Z sshd[3415294]: Connection from
Blank Resolution
This was supposed to be fixed in v9106 but it seems the issue is reoccuring again. https://forums.manageengine.com/topic/blank-resolution-when-you-create-a-request-manually Users are able to close tickets because the default template contains a blank resolution which is automatically added when a ticket is created.
Date Field Widgets not working after upgrade to version 9309
Hi we are having problems with the date fields after the upgrade. Nothing happens if you click on the date widget - no error message at all.
Can"t access configuration item types after 9311 upgrade
Can"t access configuration item types after 9311 upgrade. Anybody knows what they can be
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