ello, today we can’t log in ServiceDesk (the web interface Works ok), we reboot the server and now the ServiceDesk service does not start.

 We have ServiceDesk 9.2 9230.

wrapper.log file :

STATUS | wrapper  | 2017/07/04 07:56:50 | Starting the ManageEngine ServiceDesk Plus service...

STATUS | wrapper  | 2017/07/04 07:56:50 | --> Wrapper Started as Service

STATUS | wrapper  | 2017/07/04 07:56:50 | Java Service Wrapper Professional Edition 64-bit 3.5.15

STATUS | wrapper  | 2017/07/04 07:56:50 |   Copyright (C) 1999-2012 Tanuki Software, Ltd. All Rights Reserved.

STATUS | wrapper  | 2017/07/04 07:56:50 |     http://wrapper.tanukisoftware.com

STATUS | wrapper  | 2017/07/04 07:56:50 |   Licensed to Zoho Corporation Pvt. Ltd. for ManageEngine ServiceDesk Plus

STATUS | wrapper  | 2017/07/04 07:56:50 | 

STATUS | wrapper  | 2017/07/04 07:56:52 | Launching a JVM...

INFO   | jvm 1    | 2017/07/04 07:56:52 | WrapperManager: Initializing...

INFO   | jvm 1    | 2017/07/04 07:56:54 | This copy is licensed to XXXXXXXXXXXXXXXXXXXXXXXX

INFO   | jvm 1    | 2017/07/04 07:56:54 | 

STATUS | wrapper  | 2017/07/04 07:56:55 | ManageEngine ServiceDesk Plus started.

INFO   | jvm 1    | 2017/07/04 07:57:07 | Unclean shutdown of previous run.

INFO   | jvm 1    | 2017/07/04 07:57:08 | Failed to start the server. Please refer logs for more details

INFO   | jvm 1    | 2017/07/04 07:57:08 | 

INFO   | jvm 1    | 2017/07/04 07:57:08 | Server shutdown complete

STATUS | wrapper  | 2017/07/04 07:57:11 | <-- Wrapper Stopped

MBEANS THAT ARE THE ROOT CAUSE OF THE PROBLEM:

ObjectName: adventnet.deployment:service=DeploymentManager

 state: FAILED

 I Depend On:  jboss.system:service=MainDeployer

 Depends On Me: org.jboss.tm.JBossRollbackException: Unable to commit, tx=TransactionImpl:XidImpl [FormatId=257, GlobalId=MYSERVER01//1, BranchQual=] status=STATUS_NO_TRANSACTION; - nested throwable: (org.jboss.resource.connectionmanager.JBossLocalXAException: wrong xid in rollback: expected: null, got: XidImpl [FormatId=257, GlobalId=MYSERVER01//1, BranchQual=1])

at org.jboss.deployment.MainDeployer.checkIncompleteDeployments(MainDeployer.java:1155)

at org.jboss.deployment.MainDeployer.deploy(MainDeployer.java:607)

at sun.reflect.GeneratedMethodAccessor36.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at org.jboss.mx.server.ReflectedDispatcher.dispatch(ReflectedDispatcher.java:60)

at org.jboss.mx.server.Invocation.dispatch(Invocation.java:62)

at org.jboss.mx.server.Invocation.dispatch(Invocation.java:54)

at org.jboss.mx.server.Invocation.invoke(Invocation.java:82)

at org.jboss.mx.server.AbstractMBeanInvoker.invoke(AbstractMBeanInvoker.java:197)

at org.jboss.mx.server.MBeanServerImpl.invoke(MBeanServerImpl.java:473)

at org.jboss.mx.util.MBeanProxyExt.invoke(MBeanProxyExt.java:176)

at com.sun.proxy.$Proxy7.deploy(Unknown Source)

at com.adventnet.deployment.core.BasicServicesDeployer.startService(BasicServicesDeployer.java:34)

at org.jboss.system.ServiceMBeanSupport.jbossInternalStart(ServiceMBeanSupport.java:271)

at org.jboss.system.ServiceMBeanSupport.jbossInternalLifecycle(ServiceMBeanSupport.java:221)

at sun.reflect.GeneratedMethodAccessor4.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at org.jboss.mx.server.ReflectedDispatcher.dispatch(ReflectedDispatcher.java:60)

... 42 more

|

[07:57:08:053]|[07-04-2017]|[org.apache.coyote.http11.Http11Protocol]|[INFO]|[29]|: Pausing ProtocolHandler ["http-bio-0.0.0.0-80"]|

[07:57:08:053]|[07-04-2017]|[org.apache.coyote.http11.Http11Protocol]|[INFO]|[29]|: Pausing ProtocolHandler ["http-bio-0.0.0.0-443"]|

[07:57:08:163]|[07-04-2017]|[org.apache.coyote.http11.Http11NioProtocol]|[INFO]|[29]|: Pausing ProtocolHandler ["http-nio-8082"]|

[07:57:08:194]|[07-04-2017]|[org.apache.catalina.core.StandardService]|[INFO]|[29]|: Stopping service jboss.web|

[07:57:08:194]|[07-04-2017]|[org.apache.catalina.loader.WebappClassLoader]|[SEVERE]|[45]|: The web application [/help] appears to have started a thread named [Timer-1] but has failed to stop it. This is very likely to create a memory leak.|

Thank you,