couldnt connect due to network name cannot be found
HI, When I try to install GINA\MAC to a win7 desktop, error message" couldn't connect to \\desktop\ADMIN$, network name cannot be found", can anyone assist? thks
FYI(Resolved) - Credentials Lost After Update 11080
I'd like to preface this by stating that we resolved the issue ourselves, but our environment did go 24 hours before realizing an issue was present. So, this is more like an FYI for others looking to update to 11.8/Build 11080, and feedback for the company as I haven't had this happen before. (FYI posts would be a great option). The update for 11080 went smooth, and the alert stating ELA was updated came through no problem. Now, due to circumstances in our environment, I was not made aware until
SLA doesn't consider operating hours
SLA doesn't consider operating hours, despite the operating hours is active and the SLA's have been configured to consider only the operating hours
Share Request sections doesn't save data
I open I ticket then I go to share request section at the botton of the ticket I add users to share with ticket with them I click on share, the share request section is updated. Then I go to requests and I open the ticket again and the Share request section is empty. "This Request is not shared with any user. Click here to share. " It looks like features are release without proper testing.
DC - iTunes patch stuck
About a week ago, the new patch appeared in DC: 306388 - Update for Apple iTunes X64 (12.7.0.166) – two workstation is affected. (Windows 10 pro, x64) I sent the patch to workstations from DC, the install was succesfull, but the patch still showing missing. I uninstalled and reinstalled the iTunes on one, but the patch missing message reappeared. Regards,
Search behaviour (default / advanced -- subject/description)
Version : 9.2 Build 9209 The default search for an expression in subject/title only works with the full keyword. Substrings with or without wildcards don't work. This does not apply to description. Column and advanced search work as expected. Example: Searching for pass or pass* will show requests/incidents which have password or passport in their description but not if these words are limited to an occurence in subject/title. Requests with pass in subject/title are listed which refutes my first
Barcode problem with imported assets
When an asset with a barcode that was imported from a CSV file is deleted, the barcode cannot be added later on for Another asset. There seems to be a table where the barcodes are added, but they do not seem to be connected to any asset. When the asset is removed, the barcode is not removed from the table. Thus the barcode cannot be added again. This is only a problem for imported assets. Assets added through the user interface does not have this problem. I have not been able to test the API. Running
Android App - User does not have sufficient privilege
Hi I used to use the android app, but a while ago it stopped working. I would like to use the app again however now when I try to login all it reports is that "User does not have sufficient privilege" - what do I need to assign in order to get this working again?
We can't delete Support Groups!
Since a long time we have this issue, and I reported it a long time ago, despite updating ServiceDesk the problem persists and we need a final solution. After we create a Technical Assistance group, we can not remove them. I have tried several things: - Move ALL requests to another group and leave the group to delete empty of Requests. - Delete the tickets associated with the group - Delete/change assignment of Technicians associated with the group -Change everything that involved the group. And
Forum Spammers
Hi, isn't it time to do something against the forum being spammed? I'd prefer a captcha to having to wade through the spam mud. G. Weiss
Issues with SMS
Is Clickatell having issues sending SMS?
installing a GoDaddy SSL Certifiacte
I have followed a guide on how to install for GoDaddy https://www.manageengine.com/products/service-desk/help/adminguide/introduction/install-ssl.html but this still doesnt work. I have had to put it on port 8080 as a workaround but my boss wants it changed to 443. Has anyone else had this problem?
Apply patch over upgrade failed setup
Hi, We recently applied a patch to our ManageEngine SDP trial. During the upgrade, an error occurred. Our setup is on a SmartOS Linux zone. Potentially 2 problems occurred. 1 - The upgrade failed to install correctly. 2 - The trial ran out as the upgrade was being installed. Either one of these, or both appears to have corrupted the patch and I can no longer run the run.sh or reapply the patch. When trying to reapply the patch I get the following error; "You are trying to apply the patch over upgrade
https://www.manageengine.com/network-monitoring/maps/ returns white page
https://www.manageengine.com/network-monitoring/maps/ returns white page at the moment.
9326 Issues
Dear Team, We have been faced with a new set of issues after the upgrade, 1. It takes longer while sending approvals for incidents or service requests. 2. Deleting an approval does not change the Request status from On Hold to Open. 3. Users keep getting approval alerts even when there are no approvals pending. Your help is much appreciated.
Fields and Form Rules are not applying when using change template feature
ServiDesk version: Build 9325 Version: Professional Module: Incident Catalogue / Incident Templates - Fields and Form Rules Short decryption of the problem: When incident template is changed via Change Template field during creation or editing template rules that was created for this template are not applied/processed. How to replicated Issue: 1) Create some rules to hide or show some fields depend on value of other field for incident template 2) Select incident template with rules from Incident
Service desk not responding
Good day, I have a problem, when I loading a letter into the service desk with an attachment of more than 1 mb, the service desks hang. What could be the reason? When SD tries to process the letter CPU Load Process Java on 99,9% Sevice desk has been updated to the latest version. Server service desk Ubuntu 12.04.3 LTS kernel version 3.8.0 - 29-generic Thank you.
Relationships - how to automatically link departments
Hi, We import users and departments from AD. My questions is how to programmatically create relationships so the departments link together right up to the Department Head (in this case Jon). In the attached image, Users in the red department (under Rod) appear in the relationship diagram, while users in the blue department (under Grant) appear in their own relationship diagram but while the 2 are part of the same group, I can find no way to link them together apart from manually creating a relationship.
Auto Fill User details on ticket creation
I have SD linked to AD with SSO, users login with their AD username and password but when they open a ticket the field "name" is empty. Is there a way to auto fill the users details when they try to create a ticket?
Automate Patch Deployment tasks missing
This morning when I was working in DC I attempted to sort my tasks by time to deploy all of my tasks disappeared. I get a message in the lower left hand corner saying "Waiting for salesip.zoho.com..." I attempted to clear my cache and still have the issue. Picture is attached.
Reset Local Admin
hi all, I have changed the Domain Controllers in my environment but forgot to reset the links that connect the AD Self-Service to the AD to the new ones. Now, I cant connect to the APP even from the Admin Account. can you help guide the reset of the local account (admin) so I can login and change the domain settings?
Create Computer Account
Dear Team, We've been having issues when it come to SSO. I was advised to create a computer account under Admin - Active Directory and click save, which will give me scripts to be run on the active directory server. Now the problem is our data center team will not give us permission to execute the script on the AD server. Is there a way around?
Can't access Changes
Hi After we upgraded to Build 9326 we are unable to open old changes or create new . We get "Error occurred at server side, please contact your administrator for more details." System log viewer doesn't contain any errors. Does anyone else have this problem? Regards Bo Danielsen
Breaks in Work logs descriptions replaced with <br />
Previous tickets that contain work logs with breaks (returns) in the description have all been converted from the break into <br /> after we upgraded from Service Desk Plus version 9313 to version 9326. Is there any way to revert <br /> back to breaks?
Business Rules and additional fields of the request
Hello to all, we have installed a new server with 9320 build. After configure almost all parameters, we have encountered a problem with business rules. We cant use additional fields as a condition. After we select a additional field to add as a condition and click "Add to rules", SDP shows this condition as blank and if we try to save SDP shows this message: "No criteria has been added for this rule" Could you help us? Thanks in advance
Problem after 9326 upgrade
After we upgraded to 9326 there have been 3 stops with SPD in a week. Service restart fix it. Logfile show this: [10:23:31:193]|[10-18-2017]|[com.adventnet.servicedesk.utils.MSPFactory]|[INFO]|[108]|: Exception creating instance of class com.adventnet.mspdesk.util.AccountUtil| [10:23:31:193]|[10-18-2017]|[com.manageengine.framework.sqlbuilder.AQBManager]|[SEVERE]|[108]|: Error ignored : null| [10:23:31:193]|[10-18-2017]|[SYSERR]|[INFO]|[108]|: java.lang.NullPointerException| [10:23:31:193]|[10-18-2017]|[SYSERR]|[INFO]|[108]|:
Want to automate status change after xx days
Hi, I am wanting to try and automate the changing of status field when a ticket has been placed on hold. The idea is that when a technician changes the status of a ticket to on-hold awaiting user response, that after a certain number of days the ticket status would revert to open again so it it reminds the technician to chase up with the user again. I have tried to automate this in the field and form rules under the incident template but I am a little lost with the coding of it. Can anyone assist
ServiceDesk Pro will not start
Hello, I am having issues getting the SDP service to start. Every time I try to access the our web portal from any browser I receive an erro message. Here is the message I get from Google: I have tried the following to get the service back up and running: Restart the service Stop/Start the service Stop the service and execute run.bat from the command prompt The last item results in the following error: Any help would be appreciated.
No live chat feature
We have service desk plus but we cannot find the live chat feature anywhere? How or where do we enable this? We are on version 9239. Please dont ask to look under admin > helpdesk customizer > live chat, the whole live chat thingy aint there. Trust me, i've lookeed everywhere.
add data to email alert Appmanager
Hello, as I can add more fields of information, the AppManager is installed as plugins to Opmanager Example Additional information Call to Phone : +xxxxxxxxxx Mail: xxxxxx@xxxx.xx Machine Name XXXXXXX S. O. Linux Date Sat Oct XX XX:XX:XX
Archived Reports
Dear Team, First of all its a hassle generating reports for 2016 because half of it is already archived. Secondly, even if we do collect the data separately the display columns are different or even missing. Why is that?
1 877 658 5919 apple customer support apple customer support itunes
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Dial{+1-855)-(654)-1777}norton phone number
symantec norton internet security norton antivirus contact norton 360 number help.norton contact norton security norton tech support number norton 360 support symantec norton technical support number norton chat support norton helpline phone number for norton contact norton antivirus norton virus removal phone number for norton security norton antivirus tech support phone number norton antivirus renewal antivirus support symantec phone number norton contact number norton 360 technical support phone
Dial{+1-855)-(654)-1777}norton antivirus phone number
Dial{+1-855)-(654)-1777}norton antivirus phone number Dial{+1-855)-(654)-1777}norton antivirus phone number Dial{+1-855)-(654)-1777}norton antivirus phone number Dial{+1-855)-(654)-1777}norton antivirus phone number Dial{+1-855)-(654)-1777}norton antivirus phone number symantec norton internet security norton antivirus contact norton 360 number help.norton contact norton security norton tech support number norton 360 support symantec norton technical support number norton chat support norton helpline
Template Does Not Populate All Fields
I have a request come into the incidents module and when I change the template and select "Apply To All Fields" it does not overwrite the description field. It would be nice if there was a merge option to add the template values to the request that was sent in, especially for the description field. MS SQL running SDP 9321 Craig Rice
Resolved email to include resolved comments
When a request is resolved an email is sent to the user to tell them c/w a link to the request within ServiceDesck plus. We want this email to include what was put in the resolved comment box
Auto Suggest/Column Search not working
I don't know if these are related but our Auto Suggest and Search function are not working correctly. When logged in as an User and creating a new ticket, through the Portal page, the solution auto detect isn't working when entering a subject. The same behaviour also happens for techs under the Resolution tab -- unable to search for solutions. Under the main Request List view, search criteria cannot be filtered from the columns -- it seems that the search does not initialize. Edit: ME needs to fix
APM - Severe Error Processing request - Shut Down
Hi, My instance of APM show the next message in wrapper. log and after stop service. I need do a extra configuration? Thanks & Regards! A.
Problem with Actions using Script
Hi Team, I'm having troubles setting approvers throught scripts using a python file named "python_approver1.py" This is te code of "python_approver1.py": SETTING APPROVALS FOR THE CURRENT STAGE: { "operation": [ { "INPUT_DATA": [ "aabarca@ulacit.ac.cr" ], "OPERATIONNAME": "ADD_APPROVAL" } ], "message": "Sample Python script for adding approvals in current stage", "result": "success" } This file is in the following directory: C:\ManageEngine\ServiceDesk\integration\custom_scripts In the
Custom script not executing
When attempting to update the subject with an employees name using custom script on form submit it won't update the subject. I have been watching all of the videos I can find and at one point had this working in my test environment but trying to replicate in production environment is not working. Is my script correct? Do I have to enable/install anything on the server to get the script to run? var x=$CS.getValue("SUBJECT"); var y=$CS.getValue("GUDF_CHAR1"); if($CS.isFormSubmit()){ $CS.setValue("SUBJECT",
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