Version: Professional

Module: Incident Catalogue / Incident Templates - Fields and Form Rules

Short decryption of the problem:

When incident template is changed via Change Template field during creation or editing template rules that was created for this template are not applied/processed. 

How to replicated Issue:

1) Create some rules to hide or show some fields depend on value of other field for incident template

2) Select incident template with rules from Incident Catalogue and check if rules are working - They are working and everything is ok on this stage

3) Now try to create ticket using different template and during editing change template to the one who had rules - No rules are not applied / processed - I think developers forget to add rules processing function on this stage.  

Please check screenshots. First one is when template is selected via Incident Catalogue and rule is working (it's hiding field) and second screenshot is showing how template is loaded when changed from previous template