New Jersey, here we come!
We are happy to take a pitstop at New Jersey this year. If you haven't booked your seats to one of the most happening IT conferences by ManageEngine, there is still time. So, reserve your seat now! We chose New Jersey as the venue this year for the following reasons: because it is home to the first brewery in the US it is the leading producer of blueberry it is the city with the lowest population density and has the most diners in the world :) What do these reasons have to do with picking a venue?
ServiceDesk Plus 9209 Released
Dear Users, SDP 9209 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9209: SD-62738 : Field & form rules are not applied when criteria contains pick list additional field value as 'Not specified'. SD-62255 , SD-62441 : Dependent child tasks are not triggered on closing parent tasks. SD-62740 : Exception while editing requests having inline images without src tags. SD-62723 : Support group changes to
Hotfix 8008 released
Dear Customers, Today we have released the hotfix 8008. Existing customers planning for an update can download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html Please find the list of issues fixed in this release Issues Fixed: Sl.No Issue ID Description 1 13204 Unable to sync data from SupportCenter Plus to Zoho Reports when migrating from lower versions 2 13212 Unable to backup and restore data when the backup file count exceeds above 100 3
ServiceDesk Plus 9210 Released
Dear Users, SDP 9210 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9210: SD-46251, SD-58815, SD-21277, SD-34788, SD-60147 : Vulnerability in “Keep me signed-in” feature. SD-60086 : Active user sessions not being destroyed/invalidated after a password change. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards,
Open beta launch of Analytics Plus - Advanced analytics solution from ManageEngine
Hello there, We have some great news! ManageEngine has crafted a perfect solution to meet your ITSM needs to ensure that you get high end IT service delivery. Introducing Analytics Plus, a self service data visualization and analytics solution from ManageEngine.Using this solution, ITSM users can get a flawless visual representation of their help desk, in the least possible time, enabling them to make smarter decisions. Now you can create reports and dashboards quickly and flexibly without the
ManageEngine ServiceDesk Plus MSP + Advanced Analytics Plus Integration Available
Dear User(s) We are happy to announce the integration of ManageEngine ServiceDesk Plus MSP + Advanced Analytics Plus tool. Managed service providers (MSPs) consistently strive for a competitive edge to drive their business towards success and growth. Since most of the time is spent in solving tickets, MSPs cannot identify the relevant service desk KPIs that help them take stock of their operations. Painless access to KPIs, without complex database queries, enables MSPs to proactively plan for better
Applications manager version 12.7 now available for download
We recently released version 12.7 of Applications Manager. Here is a quick look at what has gone into the new version: Support for monitoring the performance of Hadoop clusters Get operational insight about your Hadoop environment, maintain optimal health of distributed Hadoop clusters, and ensure that your clusters are available and processing tasks quickly and accurately. Oracle Coherence Monitoring Get deep performance insights into Oracle Coherence cluster implementations. Track KPIs such
ServiceDesk Plus 9211 Released
Dear Users, SDP 9211 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9211: SD-62895 : Unable to login to application when AD/LDAP authentication is enabled. SD-62896 : Unable to login to android app after upgrading the application server to 9210. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha
ServiceDesk Plus 9208 Released
Dear Users, SDP 9208 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9208 SD-62526 : Unable to start the application with MSSQL database in some environments. SD-62695 : Unable to view Time Elapsed Analysis tab in request details page in some environments. SD-62712 : Problem in displaying fields in new request form and in edit request page due to browser cache. SD-62352 : Issues related to Technician
Announcement - Unable to post new forum topics - Work around
Looks like we have a problem with posting new topics in ManageEngine forums. Our team is working on a fix. In the mean time, you may use the Community Wall to post your queries. Make sure you mention the ManageEngine product name in your questions so that we can route it to the concerned product teams. Community Wall - https://connect.manageengine.com/home/network-wall Please follow this thread for further updates. Thanks You, Sukumar, Community Manager, ManageEngine PitStop
ServiceDesk Plus 9203 Released
Dear Users, SDP 9203 has been released and can be downloaded from the URL below,
https://www.manageengine.com/products/service-desk/service-packs.html
New features in 9203
SDF-60978 : Option to customize the home page of self service portal has been added under "Admin -> Self Service Portal Settings". This includes re-arranging, restoring, adding, deleting, re-sizing and hiding the widgets SDF-61707 : Rest API support for 'Solutions' module SDF-59958 : Option to import Microsoft Projects SDF-60681
Hotfix 8007 released
Dear Customers, Today we have released the hotfix 8007. Existing customers can download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html Here is the list of issues fixed in this release Sl.No Feature ID Description 1 8531 In the Home -> Dashboard Announcement widget "Show all" link is not available when there are no active announcements in the list 2 12106 Request reply draft gets discarded, when mail sending failed or sending reply to a non-existent
Hotfix 8006 released
Dear Customers, Hotfix 8006 released today. Customers can download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html List of issues fixed and the new features in this hotfis are listed below Features/Enhancements : Sl.No Feature ID Description 1 13111 Set Priority for a request in Support Rep reply and Forward window 2 13119 Request History variable included for Request Notification Templates Issues Fixed : Sl.No Issue ID
ServiceDesk Plus 9204 Released
Dear Users, SDP 9204 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issue Fixed in 9204 SD-58911 : 'Mandatory fields' check has been removed for saving the proxy settings details. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha Kumar Servicedesk Plus Team
Central Patch Repository - Location Change
Dear All, Our central patch repository, which is hosted in our Singapore Data Center, is being moved to our US Data Center. Why? Due to some maintenance problems with US Data Center, we have been hosting it temporarily in Singapore Data Center and we are moving back. We assure you that we will not be changing our Data Center outside USA again. When? The change will happen between 9 PM to 10 PM EST on 4th March, 2016 What is the impact? The synchronization of latest patches will happen from
ServiceDesk Plus 9202 Released
Dear Users, SDP 9202 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9202 SD-62316 : Unable to view / add some of the non-english language content, after upgrading to 9200 environment with mysql database. The text is garbled. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha Kumar Servicedesk
ManageEngine Desktop Central : Feb 2016 - Patch Tuesday update
Dear Team, Greetings. Check the February 2016 Patch Tuesday update. New Security Bulletins : Cumulative Security Update for Internet Explorer (3134220) - Supported Cumulative Security Update for Microsoft Edge (3134225) - Supported Security Update for Microsoft Windows PDF Library to Address Remote Code Execution (3138938) - Supported Security Update for Windows Journal to Address Remote Code Execution (3134811) - Supported Security Update for Microsoft Windows to Address Remote
Applications Manager version 12.6 now available for download
We recently released version 12.6 of Applications Manager. Here is a quick look at what has gone into the release: Microsoft Azure service bus monitoring:Azure Service Bus allows applications and services to communicate with other applications on the cloud, on-premise, or both. You can now monitor the performance of Azure Service bus and get performance stats of key components such as queues, relays, topics, subscriptions, event hubs, and more. Integration with ServiceNow:If you are using ServiceNow
Hotfix 8005 released
Dear Customers, Today we have released the service pack 8005. Here is the link to download the service pack https://www.manageengine.com/products/support-center/service-packs.html Please find the list of issues fixed and the new features in this release from the below link https://supportcenter.wiki.zoho.com/ReadMe-V3.html#8005 Regards, Arun SupportCenter Plus
ServiceDesk Plus 9121 Released
Dear Users, SDP 9121 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9121 SD-62128 : Invalid image url is loaded in login page. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
Regards, Edwin Vasantha Kumar Servicedesk Plus Team
Introducing Mobile Device Manager Plus Cloud Edition
We are happy to announce the release of Mobile Device Manager Plus Cloud Edition! The Cloud Edition further simplifies enterprise mobility management. It comes with great benefits like: No download and installation Avoid setup procedures like NAT, Mail Server and Proxy Flexible payment Use it anytime, anywhere As for the features, they would match the existing on-premises edition. We would like you to be the first to evaluate the new deployment suite! Please try it @ https://www.manageengine.com/mobile-device-management/download-cloud.html
ManageEngine Desktop Central : Jan 2016 - Patch Tuesday update
Dear Team, Good day. Quick update on the January , 2016 Patch Tuesday. New Security Bulletins : Cumulative Security Update for Internet Explorer (3124903) - Supported Cumulative Security Update for Microsoft Edge (3124904) - Supported Cumulative Security Update for JScript and VBScript to Address Remote Code Execution (3125540) - Supported Security Update for Microsoft Office to Address Remote Code Execution (3124585) - Supported Security Update for Windows Kernel-Mode Drivers to Address Remote
ServiceDesk Plus 9119 Released
Dear Users, SDP 9119 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9119 SD-61413, SD-61577 : Request form gets submitted even if the mandatory field 'Select Approver' is not filled. SD-61621 : Request Custom Menu based ADMP integration does not work, when SSO is enabled. SD-61822 : Performance issue due to task comment notification. Please refer to the below link for the steps to install the patch.
ServiceDesk Plus 9120 Released
Dear Users, SDP 9120 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9120 SD-61341 : Unable to access 'Custom trigger' under Request module in Standard and Professional editions. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
Regards, Edwin Vasantha Kumar Servicedesk Plus Team
ServiceDesk Plus 9118 Released
Dear Users, SDP 9118 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9118 SD-61387 : Unable to view request details page/create new request, due to migration failure in MySql. SD-61427 : Reply and forward conversations in plaintext format contains html content. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
Regards,
SupportCenter Plus 8004 released
Hi , SCP 8004 service pack is released and can be downloaded from the below URL https://www.manageengine.com/products/support-center/service-packs.html List of enhancements and issues fixed: https://supportcenter.wiki.zoho.com/ReadMe-V3.html#8004 Regards, Siddik
ManageEngine Desktop Central : December 2015 - Patch Tuesday support - status update
Hi Folks, Greetings. Quick update on the December 2015, Patch Tuesday. New Security Bulletins : Cumulative Security Update for Internet Explorer (3116180) - Supported Cumulative Security Update for Microsoft Edge (3116184) - Supported Cumulative Security Update for JScript and VBScript to Address Remote Code Execution (3116178) - Supported Security Update for Microsoft Windows DNS to Address Remote Code Execution (3100465) - Supported Security Update for Microsoft Graphics Component to Address Remote
Upgrade your Windows XP to SP3 and 2003 Server to SP2
Hello, Desktop Central uses digitally signed binaries to help Windows authenticate the identity of the creator and allow them to run automatically. Owing to the recent vulnerability in the code signing certificate algorithm, Microsoft has announced the deprecation of the previous algorithm (SHA 1). Effective January 1, 2016, Microsoft will not trust certificates signed with SHA 1 algorithm. We have upgraded our agent binaries by signing them with the latest algorithm (SHA 2). Since the latest
ServiceDesk Plus 9117 Released
Dear Users, SDP 9117 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9117 SD-43461, SD-57898 : When user tries to edit a support group but discards the changes without saving them and then proceeds to add new support group immediately, existing support group is overwritten. SD-46763 : In new request creation, cursor does not get placed in requester field form when user is Technician. SD-47197, SD-47414 : Business
Attention Office 365 Users!! (POP DELE not working)
Hi, Users who have office 365 mail server configured with ServiceDeskPlus-MSP might face issues with mail fetching. This seems to be an issue with the mail server and this happens only if the incoming under mail server settings is configured with POP. This is creating an impact over the application by creating replications with regards to tickets. The support ticket system will receive mails by pop access. However, the mails on the mailbox are not deleted by the dele command which seems to be the
Recent Service Disruptions
We have been facing an on-and-off surge in network traffic that is causing these service disruptions. It is a denial of service attack, and we are working with our service providers to mitigate it. As we work through these, we are also putting in place stronger measures so that we can withstand serious attacks in future. We sincerely apologize for these service disruptions. Our own business relies on Zoho and ManageEngine so we know how painful these disruptions can be. We want to assure you that
ServiceDesk Plus 9116 Released
Dear Users, SDP 9116 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9116 SD-61054 : Directory traversal vulnerability while downloading support file from 'Support' tab. SD-61460 : Able to upload/download attachments in software without necessary privileges. SD-61416, SD-61200, SD-61431: Unable to save service workflow settings without configuring an approver for a stage Please refer to the below link
Hotfix 8003 released
Dear Customers, Today we have released our service pack 8003. Customers can download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html List of enhancements and the issues fixed in this release as follows Features/Enhancements : Sl.No Feature ID Description 1 12963 SupportCenter Plus - Zoho Reports Integration Zoho Reports is an online reporting and business intelligence service that helps you easily analyze your business data, create insightful
Everything you need to know about Cloud version of Servicedesk
Top points and features that you need to know about cloud version of Servicedesk is here. Register for the Webinar to know the key features of Servicedesk On Demand. Regards, Priya Kumar ServiceDesk Support
Change of Professional to Essential
Hi All, This is to inform that NetFlow analyzer Professional and Professional plus sale ended in 2014. Professional edition is replaced by Essential Edition with add-ons. Feature wise there is no much difference between both. Internally Essential edition is much improved stability. Please find the comparison below. Professional Professional Plus Essential Scales only 8000 flows per second Scales only 8000 flows per second Scales more than 15000 flows per second Uses mysql as back-end database Uses
ServiceDesk Plus 9.1 Released
Dear Users, We are glad to announce the new version of ServiceDesk Plus - ServiceDesk Plus 9.1, which comes with new features and lots of bug fixes. It can be downloaded from the URL below, http://www.manageengine.com/products/service-desk/download.html Existing customers, kindly note, that the upgrade to 9.1 can be done from build 9046. Customers in earlier builds can move to build 9047 by applying the service pack available at http://manageengine.adventnet.com/products/service-desk/service-packs.html
Your contributions quantified - PitStop gamification!
Hello, ManageEngine PitStop is in for a facelift! We've just rolled out the first leg of gamification. Watch the leader board for the top contributors and their score. Earn 5 points for every post, 1 point for every like, 3 points when you leave a reply and 10 points if your response is picked as the best answer. Show your peers that you like and agree with what they have to say! At the podium now with top points are Shocko, Adam Marks, Sean Condra, Ken Rau and lee.andrews. Congrats folks. Keep
User Conference 2015
We are happy to announce our next big event in the US - ManageEngine User Conference on IT Service Management in our head office at Pleasanton, California on November 5th and 6th of this year. Two days of power-packed product sessions, training, and more. What do you gain? · Gain insights on using the product effectively · Learn the common problems you might encounter and to fix them · Best practices and tips on using the product from other fellow users Meet the Team
SupportCenter Plus Hotfix 8002 release
Dear Customers, Today we have released the hotfix 8002. You can download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html Please find the list of features included and issues fixed in this release Features/Enhancements : Sl.No Feature ID Description 1 12899 Salesforce CRM Integration - Enables you to import Account & Contact information from Salesforce CRM to SupportCenter Plus with periodic sync options 2 10943 Single user import from Active
Enable NPAPI in your Chrome browser for trouble-free Remote Desktop Sharing
Hi All, In the latest version of Google Chrome browser (Version 42), Google has removed NPAPI support. Since Desktop Central's Remote Control makes use of this plugin when used from Chrome, we request you to perform the below steps on the viewer machine to configure NPAPI based plugins. Enter "chrome://flags/#enable-npapi" in Google chrome's address bar. Click "Enable" link for the "Enable NPAPI Mac, Windows" option. Restart Google Chrome. Now try Remote Control from Desktop Central. More Details:
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