Deploy Windows 10 Feature Packs!
Good News. Microsoft's Windows 10 version updates are released as feature packs. You can now deploy Windows 10 Feature Packs using ManageEngine Patch Manager Plus, provided you use version 10.0.147 or above Read our step-by-step instruction guide to seamlessly deploy Windows 10 feature packs.
Free webinar: Tracking and securing privileged access. Register
Want to secure and track privileged access in your organization? Looking for ways to meet the security and IT compliance mandates easily? This free "Tracking and securing privileged access" webinar to be hosted by Derek Melber, Active Directory MVP, is just for you. Register for free December 5th, 2017, 02 PM EST Join this webinar to learn how to, Create a honeypot Administrator account to track attacks Ensure the built-in Administrator account is secured Monitor activities performed by users
Password Manager Pro 9.4 is now available, with Key Manager Plus integration support!
Hi, We are glad to announce the release of Password Manager Pro 9.4 build (9400). This latest version is designed to integrate tightly with ManageEngine's SSH key and SSL certificate management solution, Key Manager Plus. The integration allows you to avail all Key Manager Plus features from within Password Manager Pro's user interface, thereby providing a complete solution to centrally manage privileged passwords, SSH keys, and SSL certificates from a single, unified platform. This brand-new Key
How to Patch the macOS High Sierra Security Flaw using Patch Manager Plus?
The macOS High Sierra security flaw Security is a top priority for every Apple product. Unfortunately, a bug discovered in the Apple's macOS High Sierra allows anyone administrator access to your Mac (just by specifying user name as "root" and no passoword). How to Patch the macOS High Sierra security flaw With Patch Manager Plus, all it takes is a few quick minutes to identify High Sierra machines missing the macOS High Sierra security update, install the patch and immediately report on the status
Find out if your Intel system is vulnerable to Intel SA-00086 vulnerability.
Beware! This Thanksgiving, Intel decided to talk turkey about a string of vulnerabilities, Intel SA-00086, that external researchers discovered in their chips. Intel released the Intel SA-00086 detection tool that runs on Windows and Linux systems. But what they don’t provide is a solution to automate the detection for multiple computers. As a system admin it is necessary to run the detection on 1000s of machines in your enterprise network. This can be done in a fraction of seconds with Desktop
Ensure your company is GDPR compliant using Desktop Central
While companies are working their way towards GDPR compliance, Desktop Central—our very own endpoint management solution—can help you keep your users' PII secure so you can stay GDPR compliant. Manage your servers, desktops, laptops, smartphones, and even tablets, all from one central location and maintain GDPR compliance for long time. Read more: https://www.manageengine.com/products/desktop-central/gdpr.html
Ensure your company is GDPR compliant using Desktop Central
While companies are working their way towards GDPR compliance, Desktop Central—our very own endpoint management solution—can help you keep your users' PII secure so you can stay GDPR compliant. Manage your servers, desktops, laptops, smartphones, and even tablets, all from one central location and maintain GDPR compliance for long time. Read more: https://www.manageengine.com/products/desktop-central/gdpr.html
Ensure your company is GDPR compliant using Desktop Central
While companies are working their way towards GDPR compliance, Desktop Central—our very own endpoint management solution—can help you keep your users' PII secure so you can stay GDPR compliant. Manage your servers, desktops, laptops, smartphones, and even tablets, all from one central location and maintain GDPR compliance for long time. Read more: https://www.manageengine.com/products/desktop-central/gdpr.html
Free Webinar on Enterprise Service Management
Hi All, As you all know, we launched the enterprise service management feature on Oct 31. Using this feature, you will be able to instantly create service desk instances for all your business functions. Extend the benefits of ITSM best practices and workflows to other non-IT departments like HR, facilities, travel etc. If you haven't tried the feature already, To get started, log-in to your ServiceDesk Plus Cloud account and click on “ESM Directory” at the top right corner of your ServiceDesk
[KB] How do I monitor my Office 365 shared mailboxes?
Shared mailboxes are excellent for collaboration within organizations and allow multiple users to send and receive emails through them. However, they can cause security issues because of the ease of access. You need to audit your organization's shared mailboxes to know which user accessed a shared mailbox and when. Solution: Exchange Reporter Plus gives you granular reports on: Shared mailboxes Shared mailbox permissions Send as activities in shared mailboxes Shared mailbox activities Inactive shared
Script Master 19 : Send periodic notifications to requesters about their pending requests and accordingly update their status
Hi folks! I'm back this week with another useful script to help you with your ServiceDesk Plus needs. I trust that you found last script to create service requests through email, very helpful. This week's script helps you send periodic notifications to requesters about their pending requests and accordingly update their status Let us assume a scenario where the technicians reply to a request and put it in a custom status called 'Waiting for User'. The rules of the business demand that these requests
Free four-part OpManager training: Learn the nitty-gritty details of network monitoring
Hi there, Ever heard the expression "Nothing worth having comes easy"? Well, we'd argue that network monitoring is an exception to that statement. Learn network monitoring easily with our ITOM experts and unlock all the trade secrets, tips, and tricks of OpManager through our free training. Our training is split into four parts so that we can go in-depth into each module and answer each and every one of your questions. Register now for free> Here's a sneak peek into some of the topics covered
A swiss army knife for performance monitoring
For an IT infrastructure manager, tracking device performance is a significant step in planning device allocation and management. What if your servers' disk utilization is nearing full capacity? Or, what if your network servers are exhibiting frequent up and downswings in processing speed? Wouldn't it make your lives easier if all of these important metrics are available to you in a single view? Check out the sample report created using Analytics Plus that shows the average CPU, memory, and disk
Patch Tuesday: November 2017 udpates
Hi there, Patch Tuesday is back again with 53 security vulnerabilities this time. As usual, Microsoft has released updates for its various products. We strongly recommend patching all these latest security patches right away to avoid unnecessary security breaches, while installing the non-security patches at your discretion. Read more: https://goo.gl/F3EW6Q
Patch Tuesday: November 2017 udpates
Hi there, Patch Tuesday is back again with 53 security vulnerabilities this time. As usual, Microsoft has released updates for its various products. We strongly recommend patching all these latest security patches right away to avoid unnecessary security breaches, while installing the non-security patches at your discretion. Read more: https://goo.gl/F3EW6Q
Patch Tuesday: November 2017 udpates
Hi there, Patch Tuesday is back again with 53 security vulnerabilities this time. As usual, Microsoft has released updates for its various products. We strongly recommend patching all these latest security patches right away to avoid unnecessary security breaches, while installing the non-security patches at your discretion. Read more: https://goo.gl/F3EW6Q
Patch Tuesday: November 2017 updates
Hi there, Patch Tuesday is back again with 53 security vulnerabilities this time. As usual, Microsoft has released updates for its various products. We strongly recommend patching all these latest security patches right away to avoid unnecessary security breaches, while installing the non-security patches at your discretion. Read more: https://goo.gl/F3EW6Q
Patch Tuesday: November 2017 updates
Hi there, Patch Tuesday is back again with 53 security vulnerabilities this time. As usual, Microsoft has released updates for its various products. We strongly recommend patching all these latest security patches right away to avoid unnecessary security breaches, while installing the non-security patches at your discretion. Read more: https://goo.gl/F3EW6Q
[Free Webinar] 5 myths surrounding AD Group Policy- Register now
Hello! Understanding and employing Group Policy is inevitable when it comes to managing an Active Directory environment, yet many misconceptions surround it. Register for Free Gain absolute clarity on Group Policy Date & Time: November 14th, 02 PM EST Hosted by: Derek Melber, Active Directory MVP Looking forward, ADSolutions team.
Hotfix 8104 released
Dear Customers, We have released our hotfix 8104 today. Please download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html Please find the list of new features and the issues fixed in this release https://supportcenter.wiki.zoho.com/ReadMe-V3.html#8104 For any technical assistance, please send us a mail to supportcenterplus-support@manageengine.com or call us at the below numbers Thank You Regards, Arun Kumar SupportCenter Plus Manager - Tech Support
Webinar: Taking service desks beyond IT with enterprise service management
Hi all, We just launched the long-awaited enterprise service management (ESM) feature in ServiceDesk Plus' cloud version, allowing you to instantly build service desk instances for your non-IT departments, like HR, finance, travel, and facilities. If you haven't tried this new feature yet, check it out now by logging in to your cloud instance and clicking on ESM Directory. If you're not sure where to start with this new feature, or you'd just like some help, be sure to join our upcoming webinar
Password Manager Pro build 9300 Released
Hi, Password Manager Pro 9.3 (build 9300) has been released and is now available for download. This build incorporates a new feature – provisions for remote file transfer during RDP sessions launched via Password Manager Pro, as well as a collection of other enhancements and bug fixes. List of New Features / Enhancements include: File Transfers Over Remote Desktop Sessions Henceforth, in real-time Windows RDP sessions launched via Password Manager Pro's session gateway, users can securely transfer
NetFlow Analyzer 12.3 released!
Hi folks, NetFlow Analyzer 12.3 is out with a new feature, deep packet inspection. The DPI technology captures and analyzes packets to compare network and application response time delays for the applications and URLs accessed in your network. This helps you find the exact cause of application slowness and manage bandwidth more effectively. Also, NetFlow Analyzer extends support for Cisco Meraki devices that support NetFlow to monitor real-time network traffic and provide bandwidth usage reports
[Webinar Recording]: In case you missed our latest webinar on Oct 25th, 2017
Here is the video recording of the latest Analytics plus webinar on the topic- "Busting the analytics myth: Can analytics really help improve helpdesk processes?"
Free Android App: System tools (free remote system administration app)
System Tools is a free remote desktop management android app that includes three simple tools that every IT admin needs. As an IT admin, you have a lot of desktop management activities to handle, and although you'd like to, you can't always resolve every issue instantly. Download system tools now This is where System Tools app comes in handy, helping IT admins like yourself manage computers even while they're away from their desks. Key features: Pull up information about managed computers like
Free Android App: System tools (Free remote system administration app)
System Tools is a free remote desktop management android app that includes three simple tools that every IT admin needs. As an IT admin, you have a lot of desktop management activities to handle, and although you'd like to, you can't always resolve every issue instantly. Download system tools now This is where System Tools app comes in handy, helping IT admins like yourself manage computers even while they're away from their desks. Key features: Pull up information about managed computers like
Register now for Free Webinar: How to prevent cyber attacks?
Tackling cyber attacks has become a high priority in recent days, your organisation needs to adopt a proactive approach to protect itself from malicious attacks and arm your IT security team with the right tools to handle such threats. Register Now Attend ManageEngine's free webinar and learn how to Adopt a proactive approach to cybersecurity Detect vulnerabilities and keep your systems up-to-date Keep your organisation secure with seamless patch management procedures Register Now for this free webinar
Register now for Free Webinar: How to prevent cyber attacks?
Tackling cyber attacks has become a high priority in recent days, your organisation needs to adopt a proactive approach to protect itself from malicious attacks and arm your IT security team with the right tools to handle such threats. Register Now Attend ManageEngine's free webinar and learn how to Adopt a proactive approach to cybersecurity Detect vulnerabilities and keep your systems up-to-date Keep your organisation secure with seamless patch management procedures Register Now for this free webinar
Register Now for Free Webinar : How to prevent cyber attacks?
Tackling cyber attacks has become a high priority in recent days, your organisation needs to adopt a proactive approach to protect itself from malicious attacks and arm your IT security team with the right tools to handle such threats. Register Now Attend ManageEngine's free webinar and learn how to Adopt a proactive approach to cybersecurity Detect vulnerabilities and keep your systems up-to-date Keep your organisation secure with seamless patch management procedures Register Now for this free
Register now for Free Webinar: How to prevent cyber attacks?
Tackling cyber attacks has become a high priority in recent days, your organisation needs to adopt a proactive approach to protect itself from malicious attacks and arm your IT security team with the right tools to handle such threats. Register Now Attend ManageEngine's free webinar and learn how to Adopt a proactive approach to cybersecurity Detect vulnerabilities and keep your systems up-to-date Keep your organisation secure with seamless patch management procedures Register Now for this free webinar
[KB] How do I identify details about emails that were not delivered?
A previous tips and tricks post discussed how you can check on emails that were not delivered in an Exchange on-premises organization. Keeping an eye on email delivery is important for any business. Your organization could be embroiled in a situation where a user claims they never received an important email. To verify this, you, as an IT admin, will be asked to identify emails that were not delivered with a particular time period. Just like in the on-premise servers, identifying undelivered emails
Introducing our rapid-start enterprise service desk
IT departments have always benefitted because of good service management processes and tools at their disposal, which helped them create better workflows and business practices, while other business departments like HR, Facilities, Travel etc have to make do with rigmarole tools and processes. Not any more. It is now time to take the best practices from IT Service Management and extend them to other business functions in the organization. Introducing Enterprise Service Management (ESM) in ServiceDesk
[Webinar] Auditing 101: Stay compliant and secure your enterprise with SIEM
Register for our free webinar "Auditing 101" to learn how a SIEM tool can help you leverage the power of auditing to meet compliance regulations and secure your enterprise. We will also introduce you to Log360, our comprehensive SIEM solution which can keep your auditing woes at bay. You can even` get all your queries answered by our product experts during the session. Date and Time: November 1st, 12:00 PM IST and November 2nd, 2:00 PM GMT Register Now
ServiceDesk Plus 9328 Released
Dear Users, SDP 9328 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9328: SD-69087 : The Apple push notification certificate is updated in this build. The current certificate expires on October 29, 2017. SD-68971 : Request form hangs if 'add resource' field is disabled in FAFR. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
SDP IOS Push Notifications certificate expires on 29th October 2017
Dear User ServiceDesk Plus IOS push notification certificate expires on 29th October 2017. Hence to overcome push notification issue, please follow the below steps : 1. Shut down the Servicedesk Plus application. 2. Navigate into <SDP_home>\server\default\conf folder. 3. Download the "SDPProductionCertificate.p12" file from here and paste it in the above mentioned location. Delete the existing file. 4. Start the application. We will include this file as a part of the 9328 hotfix. Regards Edwin
ServiceDesk Plus 9327 Released
Dear Users, SDP 9327 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9327: SD-69035 : Schedule to clean up duplicated Software CIs. SD-69032 : Mail fetching error occurs if the configured keystore file name contains special characters. SD-68973 : Replies sent to the notification mails are not getting added as a conversation if the delimiter is removed from the subject. SD-68280 : XSS vulnerability issue.
ServiceDesk Plus 9326 Released
Dear Users, SDP 9326 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9326: SD-68936 : Mail fetching error occurs if the server redirection is configured in server.xml. SD-68901 : Unable to create requests on behalf of another user. SD-68919 : Request custom menu is not displayed under the "Actions" menu of the request tab. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
Webinar: Password Manager Pro end-user training
Hi All, Password fatigue can put your entire organization at risk by making your employees start acting recklessly when it comes to using and sharing passwords. It's up to IT teams to play defense against this fatigue by equipping employees with the right set of tools, like Password Manager Pro, and periodically educating them about growing threats from hackers and malicious insiders. In an effort to help IT teams educate users on enterprise password management, ManageEngine is offering a free training
IOS Push Notifications certificate expires today
Dear User(s) ServiceDesk Plus MSP - IOS push notification certificate expires today. Hence to overcome push notification issue, please follow the steps below : 1. Shut down Servicedesk Plus MSP application service. 2. Navigate into <ServiceDesk Plus MSP_home>\server\default\conf folder. 3. Download the "SDPProductionCertificate.p12" file from here and paste it in the above mentioned location. Delete the existing file. 4. Start the application. We will update this file in our next hotfix release
Critical Update! - Ensure your Desktop Central build is 90072 or above
Hello Folks, Greetings from Desktop Central Technical Support Team. The April month's Newsletter from Desktop Central carried the bellow message Critical Update! - Update Desktop Central to latest version It is recommended to update your Desktop Central build to the latest version before upgrading to Windows 10 Creator update. Upgrading your computers without the latest version, might hinder the Desktop Central performance. I just want to re-iterate the same message to ensure that you are in or above
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