Launch of ManageEngine Patch Connect Plus
Great news for Microsoft SCCM users! Now use SCCM to patch over 250 third party applications with ease. ManageEngine announces the release of its new product, Patch Connect Plus; which comes to you as a solution to the headaches caused due to humongous amount of time spent updating non Microsoft applications. The best part is, you use the same SCCM infrastructure and console for these applications too. Hence, no need to learn about new tools! Other Benefits include: ● Large third party
ServiceDesk Plus Community Digest - Sep 14, 2016.
Happy Thursday, PitStoppers! The past fortnight has been awesome at so many levels. We saw many of you discussing interesting product features, helping yourselves get your issues fixed, and much more. For those of you who missed an awesome fortnight at PitStop, fret not, for we bring you all the action wrapped in this digest. Read on and relive the amazing fortnight. At the Podium: MKR@SDPAdmins is at the podium for the third consecutive week with 132 points. Boot Camp: Boot Camp, as you know is
Planned maintenance of our US Data Center
Dear Customers, As a part of our annual infrastructure maintenance, we are upgrading our US data center infrastructure from September 3rd 2016 to September 10th 2016. While we carry out this upgrade, we would like to inform that Mobile Device Manager Plus - Cloud edition, as well as other Zoho services, will be fully operational. We do not expect any major interruptions and you should be able to use all our services during this upgrade. We will update this forum post once the data center maintenance
Desktop Central Free Training ! Season 3 - Remote Control
Join us on a free training on Remote Control on Sep. 14th at 11:30 EDT (USA, UK, Canada and Mexico) & 06:30 GMT (Europe, Middle East, Asia and Australia). Here is the agenda of the training program. Resolving help desk tickets Learn how to use remote control to install Adobe Acrobat & troubleshoot WiFi related issues. Troubleshoot system slowness Explore how to of use various tools like, Task Manager, Chat, Disk Cleanup, CheckDisk, Defrag, etc, to troubleshoot system slowness. Enforce Power Management
ServiceDesk Plus 9227 Released
Dear Users, SDP 9227 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9227: SD-63846 : Unable to view Technician space notification icon and Request Collaboration, when the NIO port is occupied. SD-63872 : Success/Failure messages are not displayed in Request custom menu>> Request view. SD-63980 : In some customer environment, AD authentication fails, when there is a delay during login. SD-63325 : Failure
Hotfix 8012 released
Dear Customers, Today we have the released hotfix 8012. Customers who tried 8011 got failed due to improper data in the Holiday list. This hotfix will solve this issue. Please download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html Issue id -13372 : Unable to perform 8011 patch upgrade (This issue is due to improper data in HolidayDefinition Table.) Thank you Regards, Arun Kumar - Tech Support Lead ManageEngine- SupportCenter Plus Direct Number
Launching Boot Camp Aug'2016 - Incident Management
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Hotfix 8011 released
Dear Customers, Today we have released our hotfix 8011. Here you can download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html Please find the list of features included and the issues fixed in this hotfix ReadMe 8011 (Released On: September 7, 2016) Features/Enhancements: Sl.No Feature ID Description 1 13354 KeyBoard Shortcuts for Close (c), Reply to Latest Conversation (l r) and Forwarding the Latest Conversation (l f) 2 13370 Ability to add
Hotfix 8010 released
Dear Customers, We have released our hotfix 8010 today. You can download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html Please find the list of features available in this release https://supportcenter.wiki.zoho.com/ReadMe-V3.html#8010 Sl.No Feature ID Description 1 13345 Enhancements in the 'Advanced Analytics' module. It will now include a new option to setup On-Premise integration using ManageEngine Analytics Plus. ManageEngine Analytics Plus
ServiceDesk Plus Community Digest - Sep 1, 2016.
A lot happens in a fortnight on PitStop around ServiceDesk Plus. And, it's quite likely for you to have missed out on something interesting. So, we decided to bring you all the action of the fortnight in a digest. Read on and stay updated on all that's making PitStop the most happening IT hub. At the Podium: We are proud to announce that MKR@SDPAdmins is now At the podium this month with 139 points, closely followed by Adam Marks with 101. Boot Camp: Boot Camp opened last month. Designed as a series
Planned maintenance of our US Data Center
Dear Customers, As a part of our annual infrastructure maintenance, we are upgrading our US data center infrastructure from September 3rd 2016 to September 10th 2016. While we carry out this upgrade, we would like to inform that ManageEngine AlarmsOne, as well as other Zoho services, will be fully operational. We do not expect any major interruptions and you should be able to use all our services during this upgrade. We will update this forum post once the data center maintenance is complete. In
ManageEngine Desktop Central : Jul 2016 - Patch Tuesday update
Dear Team, Greetings from Desktop Central. Here is a quick update on the July 2016 Patch Tuesday. New Security Bulletins : Security Update for Secure Boot (3177404) - Supported Security Update for Adobe Flash Player (3174060) - Supported Security Update for Windows Kernel (3171910) - Supported Security Update for .NET Framework (3170048) - Supported Security Update for Windows Kernel-Mode Drivers (3171481) - Supported Security Update for Windows Secure Kernel Mode (3170050) - Supported Security
Important: Static IP Address for Mail Communication
Dear Users, ServiceDesk Plus On-Demand currently uses the following static IP addresses to send and receive mails: 74.201.84.80 74.201.152.59 74.201.154.214 165.254.168.201 We are expanding our infrastructure and will now be adding couple of more IP addresses. All customers who use their organization's mailbox to communicate with ServiceDesk Plus On-Demand through and who have configured their firewalls to allow access only to the 4 static IP address are requested to make the following changes
ServiceDesk Plus 9226 Released
Dear Users, SDP 9226 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9226: SD-63712 : Unable to login into application when passing user name and password as parameter. SD-63873 : Duplicate assets found when searching an asset. SD-63692 : Unable to create Purchase Order from Purchase Request when modifying the requested item name. SD-62640 : Software compliance does not get updated properly when workstations
Advanced Analytics for Applications Manager
Hello there! We are proud to announce that Analytics Plus is generally available now, and this power-packed version now has a host of new features. In addition to ITSM analytics (based on ServiceDesk Plus and ServiceDesk Plus MSP), the product now extends self-service analytics to ManageEngine's IT Operations and Support suite. Highlights of the GA release include: Integration with Applications Manager and OpManager, with out-of the box reports and dashboards using operational data, pulled
Advanced Analytics for OpManager
Hello there! We are proud to announce that Analytics Plus is generally available now, and this power-packed version now has a host of new features. In addition to ITSM analytics (based on ServiceDesk Plus and ServiceDesk Plus MSP), the product now extends self-service analytics to ManageEngine's IT Operations and Support suite. Highlights of the GA release include: Integration with Applications Manager and OpManager, with out-of the box reports and dashboards using operational data, pulled
Analytics Plus now extends integration for IT Operations and Support
Hello there! We are proud to announce that Analytics Plus is generally available now, and this power-packed version now has a host of new features. In addition to ITSM analytics (based on ServiceDesk Plus and ServiceDesk Plus MSP), the product now extends self-service analytics to ManageEngine's IT Operations and Support suite. Highlights of the GA release include: Integration with Applications Manager and OpManager, with out-of the box reports and dashboards using operational data, pulled
ServiceDesk Plus 9225 Released
Dear Users, SDP 9225 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9225: SD-48827 :The access denied exception caused during the backup of physical files from file attachments, inline images etc., results in schedule/manual backup operation failure. Now, We ignore the files which cannot be included, complete the backup operation and mark the backup status as PARTIAL. The skipped files are added to
New look! Free Windows Admin Tools
Hi Folks, We are glad to announce the release of the New User Interface of Free Windows Admin Tools and we have also revamped some of our tools in this new update. We take this opportunity to thank all our users for their feedback and continuous support. Highlights of this New update Deploy actions on Multiple target machines. Domain and workgroup credentials to be stored and retained for later actions. With the new Manage Network tab, manage a group of computers in your network. Over here you can
OS Deployer now supports Windows 10
Hi Folks, Greetings from OS Deployer!!! We are glad to let you know that we have updated to the new version of OS Deployer (OSD 5.0.3,124) on our website. We take this opportunity to thank all our customers and users for their feedback and continuous support. Highlights of New update Supports deployment of Windows 10 OS Now get updated for free and kick start your deployment across Windows 10 machines. Full Download: https://www.manageengine.com/products/os-deployer/download.html Product website: https://www.manageengine.com/products/os-deployer/
ManageEngine Desktop Central : Aug 2016 - Patch Tuesday update
Dear Team, Good day. Quick update on the August 2016 Patch Tuesday. New Security Bulletins : Cumulative Security Update for Internet Explorer (3177356) - Supported Cumulative Security Update for Microsoft Edge (3177358) - Supported Security Update for Microsoft Graphics Component (3177393) - Supported Security Update for Windows Kernel-Mode Drivers (3178466) - Supported Security Update for Microsoft Office (3177451) - Supported Security Update for Secure Boot (3179577) - Supported Security Update
Desktop Central Free Training! Season 2
We were moved by the response and the feedback, for the free Desktop Central training. Based on requests from many of you, we have come up with yet-an-other training program. We have addressed you questions, challenges and feedback to make this training a lot more better. It is the best time to enhance your expertise with the product. This 60 minutes that you invest, for your training will save hours of your incredible time and effort spent for the following activities: Here is the training agenda:
ServiceDesk Plus OnDemand latest release "Request Assessment" & Enhancements
Dear Users, ServiceDesk Plus OnDemand made a release including "Request Assessment" feature and enhancements on July 30th 2016. Kindly check on the What's New page for more details : https://ondemand.manageengine.com/service-desk/whats-new.html The releases in the next immediate pipeline are : Project enhancements Project Template Support for Additional Fields Import Microsoft Projects Project task time sheet reports Default Reports for Projects Advanced Search options (include conversations,notes,full
Data Storage Patern for Firewall Analyzer
Firewall Analyzer will populate the exact log time only in it's base table 'FirewallRecords' and not in the data tables.ie., Hourly, Daily, Monthly and Yearly tables. As per our Database structure, all queries will get the data from data tables only. Data tables will be populated with aggregated data from base table, Houly table = 5Min average Daily table = 4 Hour average Monthly table = 12 Hour average Yearly table = 24 Hour average
ServiceDesk Plus 9223 Released
Dear Users, SDP 9223 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issue Fixed in 9223 : SD-63861 : Custom Header Image gets corrupted while migrating to 9222. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha Kumar Servicedesk Plus Team
ServiceDesk Plus 9212 Released
Dear Users,
SDP 9212 has been released and can be downloaded from the URL below,
https://www.manageengine.com/products/service-desk/service-packs.html
New features in 9212 SDF-39695, SDF-48909 : Option to restrict sending survey to select users/domain. It is available under "Admin>>User Survey>>Survey settings". SDF-37668 : LDAPS support added under user import. SDF-62375 : Option to enable/disable 'Email Debug' mode from Mail Server Settings page. SDF-62376 : Option to enable/disable 'Domain
ServiceDesk Plus 9222 Released
Dear Users, SDP 9222 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issue Fixed in 9222 : SD-63479 : Failure while upgrading to builds 9207-9221, if same barcodes with different letter case are populated in the database. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha Kumar Servicedesk Plus Team
ServiceDesk Plus 9220 Released
Dear Users, SDP 9220 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New features in 9220 SDF-62076 : Request collaboration: If a Technician modifies a request, the modifications are visible to all Technicians accessing that particular request. By default, the request collaboration feature works on port 8081. (If ServiceDesk Plus is configured using an alias URL, make sure you configure the same using 8081). The port
ServiceDesk Plus 9214 Released
Dear Users, SDP 9214 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New Features in 9214 SDF-62521: Host Name/IP Address of the client from where the Request is created, gets added in the Request history when the request is created via web form, mobile, and API. SDF-59878: Option to customize the E-mail generated when a Purchase Order is created or submitted for approval. Issues Fixed in 9214 Request SD-60573: Additional
ServiceDesk Plus 9115 Released
Dear Users, SDP 9115 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New Features in 9115 SDF-56931 : Option to configure change roles in change template. SDF-60858 : Enhancement in Request List View where the "due by" time and "due in" time can be viewed by enabling the SLA Column. Option to view the template type (service/incident) under "Template type" column. SDF-39294 : keyboard shortcuts for various operations
Desktop Central Free Training!
What could makes us feel better, than answering your needs. Based on many requests from customers, we have introduced free training on Desktop Central features every week. You can feel free to join us, in the training program and get more insights on the product. It is time for you, to explore the hidden tips and tricks and expertise your desktop management skills. This training is scheduled to be conducted every Tuesday at 11.30 EDT. We have the training split into 5 weeks as follows : 17th May
ServiceDesk Plus 9219 Released
Dear Users, SDP 9219 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9219: SD-62877 : Technicians with the role "All in group & assigned to him" are unable to view their permissible standalone tasks. SD-63574 : Request does not re-open, when users in CC reply to the request. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
ServiceDesk Plus 9218 Released
Dear Users, SDP 9218 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9218 : SD-63307: Latest “On Hold” time entry is considered in the calculation of a request’s “Time Elapsed” and “Dueby Time”, instead of the first “On Hold” time entry, resulting in the miscalculation of “Time Elapsed” and “Dueby Time” in some environments. SD-63291: Issue catalog is displayed even when there is only default request
What's cooking? In ServiceDesk Plus OnDemand !
Dear Users, The next release of ServiceDesk Plus OnDemand will feature the below list of enhancements & fixes : Business Rule(s) for Service Request - Business Rule is now available for Service Requests as well. It will work in the same way as Business Rule for Incidents. It will be a site based setting and follow the same principle as that of Incident. There are separate lists of Business Rule for Service Request and Incident Requests. Copy Template - Copy Template option has been introduced in
ServiceDesk Plus OnDemand Enhancements and Fixes
Dear Users, ServiceDesk Plus OnDemand has released an updated today with a bunch of enhancements & fixes. Kindly go through the What's New page to know about them : https://ondemand.manageengine.com/service-desk/whats-new.html Below are some of the release in the immediate pipeline : Request enhancements Request Extended History - Time Elapsed analysis Project enhancements Project Template Support for Additional Fields Default Reports for Projects Advanced Search options (include conversations,notes,full
Talk ITSM: Part 2: Fundamentals of asset management. Transcription of the Q&A session.
Hello All, It was indeed a great experience to see so many of you attend our Talk ITSM: Asset Management webinar on June 21. Your enthusiastic participation confirms the need for many such engagements with the community. We hope to organize regular webinars for specific modules based on your feedback. The last webinar had an active question-answer session. We have compiled all of them here for the benefit of the wider audience. Keep your questions coming!
ServiceDesk Plus 9217 Released
Dear Users, SDP 9217 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9217 SD-62560: When Pass-through Authentication is enabled, any application URL accessed in fresh browser session gets redirected to HomePage. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha Kumar Servicedesk Plus Team
NetFlow Analyzer Distributed Edition version 12 Released
Hi All, We are happy to announce you all that we have released the most awaited version 12 for NetFlow Analyzer Distributed Edition. The Distributed edition is majorly used by organizations that have distributed architecture across the geographic location. In this case you can install Collectors on the various different location and monitor all the collectors using the Central installation in Head Office. What the new Distributed edition solves:- We have introduced our new UI for the Application
Tuning Steps for NetFlow Analyzer Distributed Edition
Hi All, We all know that NetFlow analysis product are resource intensive as it parse the flow records received every second , the product should be tuned in a such a way that it accommodate all the flows received and generate accurate stats. We can increase the performance of NetFlow Analyzer Enterprise Edition by making some minor changes. The performance can be increased by tunning both the JAVA and MYSQL. Since the Enterprise Edition is on a distributed architecture, we have to tune both the
ServiceDesk Plus 9216 Released
Dear Users, SDP 9216 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9216 SD-63385: Unable to close a request via global/inline edit even after the mandatory fields are entered. SD-63378: 'Cancel' option does not work for Inline edit of a Change. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha
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