Hi All, 

As you all know, we launched the enterprise service management feature on Oct 31. Using this feature, you will be able to instantly create service desk instances for all your business functions. Extend the benefits of ITSM best practices and workflows to other non-IT departments like HR, facilities, travel etc. If you haven't tried the feature already, To get started, log-in to your ServiceDesk Plus Cloud account and click on “ESM Directory” at the top right corner of your ServiceDesk Plus instance. Watch this video to learn the basics of the ESM feature. 

If you need help getting started, join us for the upcoming webinar on "Taking service desks beyond IT with enterprise service management" where we take you through step by step process of creating your own service desk instances. Also, since this is a new feature, we also have dedicated 20 minutes just for Q n A. So, if you have any doubts, be sure to join and get them clarified.

Webinar Agenda:

• Create and set up service desk instances for all your non-IT departments in under 60 seconds.
• Establish a central ESM portal that's accessible by all your end users, across all departments.
• Implement department-specific service management workflows.
• Learn to use built-in templates and service catalogs for each department.

Date: Thursday, Nov 30, 2017 

Time: 11:00am AEDT, 9:30am GMT and 9:30am PST