IT departments have always benefitted because of good service management processes and tools at their disposal, which helped them create better workflows and business practices, while other business departments like HR, Facilities, Travel etc have to make do with rigmarole tools and processes. Not any more. It is now time to take the best practices from IT Service Management and extend them to other business functions in the organization.

Introducing Enterprise Service Management (ESM) in ServiceDesk Plus (Cloud).

The new Enterprise Service Management will let you,

1. Create multiple instances for each of the business functions within the organization.
2. Configure automation and workflow for each of those business functions individually.
3. Create unique incident, service templates and categories for any of your departments including IT, HR, and facilities.
4. Display all the services offered in one centralized portal for your end-users.

Sign-up here and take this feature out for a spin. :-) 

If you have already signed up for ServiceDesk Plus (Cloud), just sign-in to your account. Go to “ESM Directory” in the top right corner of ServiceDesk Plus, then click on “Service Desk Instances” to add new service desk instances or view existing ones. Conversely, you can watch this video to help you get started.

Attend the introductory webinar

 We even have a webinar lined up on Nov 16 to get users acquainted with the new features, be sure to join and get your colleagues for other departments in.