Hi all, 

We just launched the long-awaited enterprise service management (ESM) feature in ServiceDesk Plus' cloud version, allowing you to instantly build service desk instances for your non-IT departments, like HR, finance, travel, and facilities. If you haven't tried this new feature yet, check it out now by logging in to your cloud instance and clicking on ESM Directory.

If you're not sure where to start with this new feature, or you'd just like some help, be sure to join our upcoming webinar on ESM. During this webinar, you'll learn about:

• Creating and setting up service desk instances for all your non-IT departments.
• Establishing a central ESM portal that all your end users can access.
• Implementing department-specific service management workflows.
• Using built-in templates and service catalogues for each department.

Webinar title: Taking service desks beyond IT with enterprise service management

Date: November 16, 2017

Time: 10am AEST, 9:30am GMT, and 10:30am PDT

Register now.