BREAKING NEWS : The free OpUtils webinar is on its way.
Hola Amigos! ManageEngine is conducting a webinar on OpUtils to help you with your network IP management problems. This training covers in-depth and intensive training which will help you get into the bottom of various challenges faced concerning the issues with your IP's and switch ports. Trust me, you wouldn't want to miss it. Click here to register now! The training agenda is as follows: Title of Webinar : Safeguard your network from intruders - Rogue Detection Here's a quick look at what
ServiceDesk Plus 9414 Released
Dear Users, SDP 9414 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9414 Vulnerability : SD-71123 : Vulnerability in the login page as domain filtering is not enabled. SD-69907 : Vulnerability of a technician with request view only permission being able to add attachments and add/edit worklogs is fixed. SD-68547 : Vulnerabilities fixed in requester search. SD-65745 : Vulnerability fixed : Password has
Next Release : Resource Management and CMDB Enhancements
Dear Users, Next release for ServiceDesk Plus Cloud will include "Resource Management & CMDB Enhancements" and below are the details : Resource Management 1. Option for resource managers to plan, manage, check resource availability, and assign tasks to technicians. 2. Resource Management is accessible from the Home tab, Projects module, and individual Projects. 3. Categorize resource utilization based on the workload. 4. Option to filter Tasks based on time or time scale. 5. Option to filter
Attend our Dublin workshop, and get ITOM certified!
Save the date! Our ITOM workshop is coming to Dublin on June 11, 2019. During the workshop our product experts will walk you through the various challenges you might face while monitoring networks, servers, and applications. Register now Highlights: See interactive product demos Attend one-on-one question and answer sessions Become an ITOM Certified Expert Agenda: View the full agenda here Venue: Clayton
Highly critical processor chip flaw "ZombieLoad" patched
A new class of processor chip vulnerabilities targeting the 'speculative execution' portion of Intel chips has been discovered by a group of researchers a few days back. These three vulnerabilities are named ZombieLoad, fallout, and RIDL (Rogue In-flight Data Load). These flaws are rated highly critical by the team of researchers who discovered them. ManageEngine Patch Manager Plus now supports patches for the ZombieLoad vulnerability. Name of the Vulnerability: ZombieLoad Severity : Highly critical
[Important] End of Support for MySQL as the backend database in Password Manager Pro
ManageEngine Password Manager Pro will no longer be available for installation, with MySQL as the back-end database. It's so long since (Dec 2012) the product comes bundled with PostgreSQL (From the build 6800). From then on, we have always been insisting that our customers either stick with the default installation with PostgreSQL or migrate to PostgreSQL or MS SQL server. In short, ManageEngine recommends PostgreSQL and MS SQL servers as the preferred back-end databases for Password Manager Pro.
Released: Zia for ServiceDesk Plus Cloud
Dear Customers, We are glad to announce that Zia, the AI assistant from Zoho, is now available for as a conversational virtual support agent for the users of the cloud version of ServiceDesk Plus. Zia helps perform simple service desk activities and fetch information, so end users don't have to rely on a technician. And with access to a conversational virtual support agent, technicians in the field can now perform service desk activities with simple hands-free voice commands. End users and technicians
Microsoft releases a fix for the Wormable vulnerability(CVE-2019-0708)
Microsoft released this month's edition of Patch Tuesday with fix for a highly critical vulnerability. This vulnerability (CVE-2019-0708), dubbed "Wormable vulnerability", resides in "Remote Desktop Services" component and could be exploited remotely by sending specially crafted requests over RDP(Remote Desktop Protocol) to a targeted system. This vulnerability is present in Windows 7, Windows Server 2008 R2, Windows Server 2008 and in older versions like Windows XP and Windows 2003 as well.
May 2019 Patch Tuesday updates from ManageEngine
Hello peeps, Good day. Quick update on the May 2019 Patch Tuesday updates. New Security Bulletins : 2019-05 Security Update for Adobe Flash Player for Windows (KB4497932) 2019-05 Security Only Quality Update for Windows Server 2008 (KB4499180) 2019-05 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4499175) 2019-05 Security Only Quality Update for Windows Server 2012 (KB4499158) 2019-05 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4499165) 2019-05
May 2019 Patch Tuesday updates from ManageEngine
Hello peeps, Good day. Quick update on the May 2019 Patch Tuesday updates. New Security Bulletins : 2019-05 Security Update for Adobe Flash Player for Windows (KB4497932) 2019-05 Security Only Quality Update for Windows Server 2008 (KB4499180) 2019-05 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4499175) 2019-05 Security Only Quality Update for Windows Server 2012 (KB4499158) 2019-05 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4499165) 2019-05
Important: Static IP Addresses for Mail Communication (Mail Fetching & Mail Sending) specific to US Data Center
Dear Customers, Customer's who are using their organization's mailbox/server would have configured their firewalls & white listed a set of 15 IP addresses to communicate with the ServiceDesk Plus Cloud application accessed through https://sdpondemand.manageengine.com/ i.e ServiceDesk Plus Cloud served from US data center. We are planning to minimize the list of IP addresses in the future and that would be valid irrespective of Service Provider. Also, this will avoid problems in mail fetching & mail
Microsoft releases a fix for the Wormable vulnerability(CVE-2019-0708)
Microsoft released this month's edition of Patch Tuesday with fix for a highly critical vulnerability. This vulnerability (CVE-2019-0708), dubbed "Wormable vulnerability", resides in "Remote Desktop Services" component and could be exploited remotely by sending specially crafted requests over RDP(Remote Desktop Protocol) to a targeted system. This vulnerability is present in Windows 7, Windows Server 2008 R2, Windows Server 2008 and in older versions like Windows XP and Windows 2003 as well.
Microsoft releases fix for the Wormable vulnerability (CVE-2019-0708)
Microsoft released this month's edition of Patch Tuesday with fix for a highly critical vulnerability. This vulnerability (CVE-2019-0708), dubbed "Wormable vulnerability", resides in "Remote Desktop Services" component and could be exploited remotely by sending specially crafted requests over RDP(Remote Desktop Protocol) to a targeted system. This vulnerability is present in Windows 7, Windows Server 2008 R2, Windows Server 2008 and in older versions like Windows XP and Windows 2003 as well.
ServiceDesk Plus 10021 Released
Dear Users, SDP 10021 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed Request: SD-77990: Clean up schedule keeps running even though there is no request in the trash. Others: SD-78298, SD-78308, SD-77454, SD-77920, SD-78309: Performance issues in catalog templates and API. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
Mobile Device Manager Plus (MDM) now supports remote troubleshooting for Lenovo devices
You can now remotely control Lenovo devices over-the-air and in real-time. This includes viewing the device screen as well as accessing the device settings which is an effective approach to identify and fix issues on devices used by remote employees. In addition to supporting unattended remote access, Remote Control lets IT admins communicate with the device users via Remote Chat which helps in better undertsanding of the problem. It also supports a number of security commands like lock, reboot,
Announcing the end of technical support (Build 3500 and below)
ManageEngine Analytics Plus is initiating the end of the technical support for build 3500 and below. This will come into effect on July 10, 2019. We request customers using these older builds to upgrade their application. Click here for instructions. Customers on these older builds will continue to get technical support until July 10, 2019, provided you're covered under a valid AMS contract. Please write to analyticsplus-support@manageengine.com for any questions or concerns that you may have.
[Free e-book] Six ways analytics can facilitate proactive IT operations management
When it comes to IT operations management, you have two options—be reactive or proactive. Being reactive is chasing down problems after they've occurred, while being proactive involves predicting problems and preparing for emergencies ahead of time. To help you proactively manage IT operations, we've put together an e-book that explains how analytics can facilitate proactive IT operations management. Grab your copy now.
Measure the efficiency of your service fulfilment process by tracking delivery time
A help desk's service process is a blueprint that defines how requests must be processed. It covers everything from how requests must be categorized and assigned to the technicians, to how requests must be worked upon, including the workflow and the steps involved. Tracking the efficiency of the service process is cumbersome and often involves chasing several metrics. A good place to start is looking at your service delivery times. Service delivery time, that covers the total time between request
[Free e-book] Six ways analytics can facilitate proactive IT operations management
When it comes to IT operations management, you have two options—be reactive or proactive. Being reactive is chasing down problems after they've occurred, while being proactive involves predicting problems and preparing for emergencies ahead of time. To help you proactively manage IT operations, we've put together an e-book that explains how analytics can facilitate proactive IT operations management. Grab your copy now.
ServiceDesk Plus 10020 Released
Dear Users, SDP 10020 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed Vulnerability : SD-77126 : Reflected XSS vulnerability found in all listviews. Requests : SD-77989,SD-78062 : In some scenarios, adding or editing a request resolution with content size more than 16kB causes out of memory crash. Admin : SD-77842 : When a user enters a valid email address while configuring Incoming EWS server, "Invalid
End of Public Updates for Java SE 8 - Commercial Users upgrade your package
Oracle has announced changes to ongoing support for Java SE 8 (Standard Edition). This forum describes how Desktop Central will continue its support for Java SE 8 in January 2019 and beyond. More on this: Oracle recently announced changes to support for Public Updates for Java SE 8 In January 2019 Oracle will require those who wish to continue support for Java 8 SE to subscribe to the new Java SE Subscription offering to continue to receive Java SE 8 updates. This subscription covers all Java 8 SE
Free online OpManager training series starting from 3rd April 2019!
Hello Folks! OpManager is turning 16 this year and looking back, it has been a great ride so far ! What better way to celebrate our entry into the 16th year than by sharing what we have learnt in more than a decade of our service to the network management community ? Join us on our free training starting on the 3rd of April 2019 to learn about some of the most common challenges network administrators face and also on ways to conquer them. Click here to register now! Here's a quick look at what
Issue in booting up the machines after installing Windows updates.
Computers fail to boot after installing the following Windows updates: KB4493467, KB4493446, KB4493448, KB4493472, KB4493450, KB4493451 Note: This issue will occur for systems having Sophos Endpoint Security Installed. Reference: https://community.sophos.com/kb/en-us/133945 Desktop Central has marked these updates as 'Partially Superseded' and they won't be listed in the 'Missing Patches'. However, these updates can be viewed and uninstalled from the 'Installed Patches' view. Update 1: To make
ServiceDesk Plus 10019 Released
Dear Users, SDP 10019 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed SD-78311 : When the Priority matrix is enabled and the "Allow requesters and technicians to override the Priority Matrix" option is disabled, users are unable to update the request [Inline Edit and from Resolution]. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
Mobile Device Manager Plus enhances support for Mac and iOS 12.2
Mobile Device Manager Plus now supports the enterprise related features released with iOS 12.2 and also adds support for essential Mac features and restrictions. With the release of iOS 12.2, Apple has provided enterprises additional control over Siri, Hotspot and eSIM configurations. The admins can now achieve the following with Mobile Device Manager Plus: Prevent users from removing a pre-configured eSIM or adding new eSIM on devices. Prevent Siri from recording searches and storing data for logs.
[Free webinar] Busting the Analytics Myth: Can Analytics really help you improve help desk processes?
Hello folks, Join us for a session on May 23, 2019, where we put analytics to the test and answer the following questions: Can analytics offer new insight into your help desk? Aside from basic help desk reporting features, what else does analytics have to offer? Does analytics have any role to play in defining your help desk strategy? Date: May 23, 2019 Time: 2pm AEST | 10am GMT | 10am PDT Click here to register. Don't worry if the webinar timings don't work out for you. Register anyway, and we'll
[Free webinar] Busting the Analytics Myth: Can Analytics really help you improve help desk processes?
Hello folks, Join us for a session on May 23, 2019, where we put analytics to the test and answer the following questions: Can analytics offer new insight into your help desk? Aside from basic help desk reporting features, what else does analytics have to offer? Does analytics have any role to play in defining your help desk strategy? Date: May 23, 2019 Time: 2pm AEST | 10am GMT | 10am PDT Click here to register. Don't worry if the webinar timings don't work out for you. Register anyway, and we'll
[Free webinar] Busting the Analytics Myth: Can Analytics really help you improve help desk processes?
Hello folks, Join us for a session on May 23, 2019, where we put analytics to the test and answer the following questions: Can analytics offer new insight into your help desk? Aside from basic help desk reporting features, what else does analytics have to offer? Does analytics have any role to play in defining your helpdesk strategy? Date: May 23, 2019 Time: 2pm AEST | 10am GMT | 10am PDT Click here to register. Don't worry if the webinar timings don't work out for you. Register anyway, and we'll
End of Support for MAC OS 10.6 - Snow Leapord
Hi Everyone, As you might all know Apple has stopped supporting MAC OS 10.6 - Snow Leapord by 2014 itself and did not provide any security patches after that. However, we still continued supporting them from Desktop Central till date to make use of other functionalities apart from patch. We started working on a Agent revamp with New technology in place of all agents and to support this new technology on MAC OS 10.6 - Snow Leapord we are having failures on them. So, we decided to stop supporting
[Free Online Training]Having bandwidth issues? Learn how to track and resolve them
Did you know you can reconfigure quality of service (QoS) policies in NetFlow Analyzer when your network is running slow? Attend our free online sessions on NetFlow Analyzer to learn about features that can enhance network visibility and help you resolve bandwidth bottlenecks on time. Register now You'll also learn about: How to get started with NetFlow Analyzer. How to identify the top talkers in the network. How to effectively analyze troubleshooting reports. What control actions to take to prevent
Critical bug fixes in Google Chrome 74.0.3729.108
The Chrome team has rolled out the latest version Chrome 74.0.3729.108 with a huge list of bug fixes and improvements. This update comes with nearly 39 security fixes. Below is the list of CVE IDs that are mentioned 'Critical' CVE-2019-5805 CVE-2019-5806 CVE-2019-5807 CVE-2019-5808 CVE-2019-5809 CVE-2019-5810 CVE-2019-5811 CVE-2019-5812 CVE-2019-5813 CVE-2019-5814 CVE-2019-5815 CVE-2019-5816 CVE-2019-5817 CVE-2019-5818 CVE-2019-5819 CVE-2019-5820 CVE-2019-5821 CVE-2019-5822 CVE-2019-5823 To patch
Our ITOM seminar is coming to South Africa!
Our ITOM seminar is all set to take place in the amazing city of Johannesburg this June. And best of all, it's absolutely free! Register now What we have in store for you: Sessions that'll help you find solutions to the most common challenges in IT Interactive product demos Agenda: View the entire agenda here Venue: Protea Hotel Midrand 14th Street, Noordwyk, Midrand, 1685, South Africa Date: June 27, 2019 Duration: 8:30am−2pm Cost: Totally free (including breakfast, lunch, and refreshments) See
Newsletter de Abril!
¡Newsletter de Abril! Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo
Security advisory for Applications Manager 11.0-14.0
This is a security advisory for all ManageEngine Applications Manager users between versions 11.0 - 14.0. We recommend you to upgrade to the latest version of Applications Manager to avoid the security vulnerability described below. Vulnerability type: SQL Injection Severity: High Issue reported: Privilege exploitation by bypassing the authentication mechanism. Vulnerability description: In the affected versions unauthorized users could gain access into Applications Manager due to an SQL Injection
Attend our workshop, and get ITOM certified!
Save the date! Our ITOM workshop is coming to Dublin on June 11, 2019. During the workshop our product experts will walk you through the various challenges you might face while monitoring networks, servers, and applications. Register now Highlights: See interactive product demos Attend one-on-one question and answer sessions Become an ITOM Certified Expert Agenda: View the full agenda here Venue: Clayton HotelBallsbridge
Critical bug fixes in Google Chrome 74.0.3729.108
The Chrome team has rolled out the latest version Chrome 74.0.3729.108 with a huge list of bug fixes and improvements. This update comes with nearly 39 security fixes. Below is the list of CVE IDs that are rated 'Critical' CVE-2019-5805 CVE-2019-5806 CVE-2019-5807 CVE-2019-5808 CVE-2019-5809 CVE-2019-5810 CVE-2019-5811 CVE-2019-5812 CVE-2019-5813 CVE-2019-5814 CVE-2019-5815 CVE-2019-5816 CVE-2019-5817 CVE-2019-5818 CVE-2019-5819 CVE-2019-5820 CVE-2019-5821 CVE-2019-5822 CVE-2019-5823 To patch
Critical bug fixes in Google Chrome 74.0.3729.108
The Chrome team has rolled out the latest version Chrome 74.0.3729.108 with a huge list of bug fixes and improvements. This update comes with nearly 39 security fixes. Below is the list of CVE IDs that are rated 'Critical' CVE-2019-5805 CVE-2019-5806 CVE-2019-5807 CVE-2019-5808 CVE-2019-5809 CVE-2019-5810 CVE-2019-5811 CVE-2019-5812 CVE-2019-5813 CVE-2019-5814 CVE-2019-5815 CVE-2019-5816 CVE-2019-5817 CVE-2019-5818 CVE-2019-5819 CVE-2019-5820 CVE-2019-5821 CVE-2019-5822 CVE-2019-5823 To patch
ITOM seminar LATAM - Attend. Learn. Optimize.
Save your dates! ITOM Seminar is all set to take place in three main LATAM regions, this June. And best of all, it's absolutely free! Register now Dates and Venue - June 4th - Chile Intercontinental Santiago Av Vitacura 2885, Las Condes, Región Metropolitana, Chile June 6th - Argentina Hotel Panamericano Buenos Aires Carlos Pellegrini 551, C1009 Ciudad de Buenos Aires, Argentina June 11th -Mexico Sheraton María Isabel Hotel Av. Paseo de la Reforma 325, Tabacalera, 06500 Ciudad de México, CDMX,
ITOM seminar LATAM - Attend. Learn. Optimize.
Save your dates! ITOM Seminar is all set to take place in three main LATAM regions, this June. And best of all, it's absolutely free! Register now Dates and Venue - June 4th - Chile Intercontinental Santiago Av Vitacura 2885, Las Condes, Región Metropolitana, Chile June 6th - Argentina Hotel Panamericano Buenos Aires Carlos Pellegrini 551, C1009 Ciudad de Buenos Aires, Argentina June 11th -Mexico Sheraton María Isabel Hotel Av. Paseo de la Reforma 325, Tabacalera, 06500 Ciudad de México, CDMX, México
ITOM seminar LATAM - Attend. Learn. Optimize.
Save your dates! ITOM Seminar is all set to take place in three main LATAM regions, this June. And best of all, it's absolutely free! Register now Dates and Venue: June 4th - Chile Intercontinental Santiago Av Vitacura 2885, Las Condes, Región Metropolitana, Chile June 6th - Argentina Hotel Panamericano Buenos Aires Carlos Pellegrini 551, C1009 Ciudad de Buenos Aires, Argentina
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