ServiceDesk Plus 11005 Released
Dear Users,
We are glad to announce the release of latest servicepack 11005 for ServiceDesk Plus.
This servicepack includes new features, behaviour changes and Issue fixes.
New Features :
SDF-76315 : Request Details Page Customization
Customize the Request Details layout by moving around the following :
- Fields in the right panel
- Resolution, Tasks, Work-logs, Approvals, Dependencies, Time Analysis, and History tabs
- Description, Conversations, and Properties
You can customize the Request Details layout from within any request details page.
SDF-57988 : Multi SLA
Include multiple Service Level Agreements (SLAs) for service templates.
SDF-71102, SDF-71096 : Global FAFR
Create Field And Form Rules common to all incident/service templates.
SDF-39461, SDF-46108, SDF-60895 : Backup Approver
Add a backup approver for users to ensure seamless processing of approval actions even during the approver's unavailability.
SDF-70808 : Test Mail
Test your mail server settings by sending and fetching a sample email.
SDF-83181 : SSP Themes
Customize the requester self-service portal by using the newly added themes.
SDF-78285, SDF-77796 : Template Enhancements
- Option to copy and change an existing incident template as a service catalog.
- Option to inline edit the UDF options using the edit field pop-up under form customization.
Try our demo before upgrade.
Regards,
Edwin Vasantha Kumar
ServiceDesk Plus Team