Attend our workshop, and get ITOM certified!
Save the date! Our ITOM workshop is coming to Dublin on June 11, 2019. During the workshop our product experts will walk you through the various challenges you might face while monitoring networks, servers, and applications. Register now Highlights: See interactive product demos Attend one-on-one question and answer sessions Become an ITOM Certified Expert Agenda: View the full agenda here Venue: Clayton
Attend Applications Manager's free training series!
Starting May 15th, ManageEngine Applications Manager will be hosting its training series! We're psyched to bring back this training series, as we've revamped the agenda based on your feedback from last time. This training series will give you deep insight into the core aspects of application, database, and cloud monitoring, along with so much more. Register now This training series will help you:
[Tips & Tricks] Approval actions notification with customization are available from 10004 build.
Older builds of Service Desk did not have customizable notifications for specific users on scenarios when the approval action is taken on their tickets. Now we have the following notifications available from 10004 builds of Service Desk. Enable/Disable following notification for requesters (Admin tab -> notification rules -> requester tab) Following notification can be enabled for users (Ticket Owner, Requester, Editor and Approval Sender) Next - [Tips & Tricks] How to effectively use mentions
[Tips & Tricks] Field-level encryption
Hello folks, Field-level encryption provides the capability to encrypt sensitive data in specific fields. This allows you to securely upload user-submitted sensitive information to your web servers. The sensitive information provided by your users is encrypted at the edge closer to the user and remains encrypted throughout your entire application, ensuring that the data is handled only within the applications that need the data. As you may be aware, we can add additional fields in ServiceDesk Plus
ITOM London Workshop - Attend. Learn. Get certified
After globetrotting for the past few months, ITOM workshop is all set to take place in London on May 21,2019. You are guaranteed an action packed day with interesting sessions that will cover the latest trends in network, server, and applications management that will help you meet the ever growing business demands. Register now Highlights : Interactive product demos One-on-one question and answer sessions. Free certificate Agenda: View the entire agendahere Venue: Park Plaza Victoria London 239
ITOM London Workshop - Attend. Learn. Get certified
After globetrotting for the past few months, ITOM workshop is all set to take place in London on May 21,2019. You are guaranteed an action packed day with interesting sessions that will cover the latest trends in network, server, and applications management that will help you meet the ever growing business demands. Register now Highlights : Interactive product demos One-on-one question and answer sessions. Free certificate Agenda: View the entire agenda here Venue: Park Plaza Victoria London
Attend Philippines Workshop and get certified today!
Are you in Philippines, this May? If you are, come attend ITOM Philippines workshop and become an ITOM certified expert. Register now You can earn the certificate in 3 steps: Attend our sessions on OpManager, Applications Manager, NetFlow Analyzer, Network Configuration Manager, and Firewall Analyzer. Take a simple, easy test based on the knowledge gathered from the sessions. Get certified as an ITOM expert. Agenda: View the entire
Attend Philippines workshop and get certified today!
Are you in Philippines, this May? If you are, come attend ITOM Philippines workshop and become an ITOM certified expert. Register now You can earn the certificate in 3 steps: Attend our sessions on OpManager, Applications Manager, NetFlow Analyzer, Network Configuration Manager, and Firewall Analyzer. Take a simple, easy test based on the knowledge gathered from the sessions. Get certified as an ITOM expert.
ITOM London Workshop - Attend. Learn. Get certified
After globetrotting for the past few months, ITOM workshop is all set to take place in London on May 21,2019. You are guaranteed an action packed day with interesting sessions that will cover the latest trends in network, server, and applications management that will help you meet the ever growing business demands. Register now Highlights : Interactive product demos One-on-one question and answer sessions. Free
Adobe discontinues its support for Adobe Shockwave
Adobe has announced that Adobe Shockwave will not be supported anymore. Effecitve from April 9, 2019 Adobe Shockwave for Windows will no longer be available for download. But Adobe added that "Companies with existing Enterprise licenses for Adobe Shockwave continue to receive support until the end of their current contracts" Please note that Adobe has discontinued Adobe Shockwave for macOS on March 1, 2017. So, even if you have Adobe Shockwave installed in your environment, Patch Manager Plus
Adobe discontinues its support for Adobe Shockwave
Adobe has announced that Adobe Shockwave will not be supported anymore. Effecitve from April 9, 2019 Adobe Shockwave for Windows will no longer be available for download. But Adobe added that "Companies with existing Enterprise licenses for Adobe Shockwave continue to receive support until the end of their current contracts" Please note that Adobe has discontinued Adobe Shockwave for macOS on March 1, 2017. So, even if you have Adobe Shockwave installed in your environment, Desktop Central will
Script Master - 2: How to send custom email notifications to users.
Good Morning Folks, You all know that ServiceDesk Plus has notification rules and customizable templates to notify requesters, technicians, and other stake holders at various stages of the tickets. However, the flexibility to design and trigger a notification based on a combination of values in the request form will always drive contextual advantages in service delivery. This week, the Script Master deals with sending custom notifications from ServiceDesk Plus when a criteria is met.In case you've
Issue in booting up the machines after installing Windows updates.
Computers fail to boot after installing the following Windows updates: KB4493467, KB4493446, KB4493448, KB4493472, KB4493450, KB4493451 Note: This issue will occur for systems having Sophos Endpoint Security Installed. Reference: https://community.sophos.com/kb/en-us/133945 Patch Manager Plus has marked these updates as 'Partially Superseded' and they won't be listed in the 'Missing Patches'. However, these updates can be viewed and uninstalled from the 'Installed Patches' view. Update 1: To
Remote code execution vulnerability found in Apache Tomcat for Windows
Almots all the major versions (Apache Tomcat 7.x, Apache Tomcat 8.x and Apache Tomcat 9.x ) of the widely used server application Apache Tomcat, are affected with a remote code execution vulnerability (CVE-2019-0232). A Remote code execution vulnerability is a critical vulnerability that allows an attacker to access your system and make changes, no matter where they are. This vulnerability is fixed in the latest update for each Apache Tomcat release. Thererefore, it is imperative that you detect
Patch Manager Plus now supports April 2019 Patch Tuesday updates
Good day. A quick update on the April 2019 Patch Tuesday. New Security Bulletins : 2019-04 Security Update for Adobe Flash Player for Windows (KB4493478) 2019-04 Security Only Quality Update for Windows Server 2008 (KB4493458) 2019-04 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4493448) 2019-04 Security Only Quality Update for Windows Server 2012 for x64-based Systems (KB4493450) 2019-04 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4493467)
Desktop Central now supports Patch Tuesday April 2019 updates
Good day. A quick update on the April 2019 Patch Tuesday. New Security Bulletins : 2019-04 Security Update for Adobe Flash Player for Windows (KB4493478) 2019-04 Security Only Quality Update for Windows Server 2008 (KB4493458) 2019-04 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4493448) 2019-04 Security Only Quality Update for Windows Server 2012 for x64-based Systems (KB4493450) 2019-04 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4493467)
Join us for a live webinar featuring most awaited "Request Life Cycle" feature
Hello folks, We are delighted to announce the release of ServiceDesk Plus version 10 with our much-awaited "Request Life Cycle" (RLC) feature. RLC lets you design the complete life cycle of a ticket visually using a simple, drag and drop canvas. Break down the life cycle of a request into various statuses and transitions, i.e., conditional actions required to move from one status to another. You can apply the following using RLC Guidance to the technician throughout the request process. Dive deep
SupportCenter Plus version 8.1 - Build - 8113 released
Dear User(s) We released SupportCenter Plus version 8.1 - Build - 8113. Please refer the Migration path table available here and upgrade to our latest build 8113. Enhancements made and Issues Fixed list is available here Note : As a best Practice, please do the upgrade only in your Test environment and based on the status, do the upgrade in the Production. Steps to do the Upgrade is available here You can contact our support at support@supportcenterplus.com for any assistance. Following is the support
[Tips & Tricks] Benefits of configuring VIP user in ServiceDesk Plus
One of the outcomes of IT Service Management is the regulation, consistency, and predictability in the delivery of services. Any business thrives on customer service and when a major chunk of the revenue is coming from a small section of customers, they are labeled as VIP users. They are usually executives from IT and the business (e.g.CEO, CIO, CxOs, IT head, ). Given that their time is very much valuable, we need to give them the extra care and keep them happy. In ServiceDesk, it is much easier
Released : Requests Life Cycle
Dear Users, "Requests Life Cycle" for ServiceDesk Plus Cloud is released today and is available live. Request Life Cycle Configure a clear sequence of statuses for any incoming request so that the assigned technician is guided to the next possible transition(s) easily. The next possible transition for any request is displayed in the request details page. Associate a life cycle to any number of templates. However, a template can be associated with only one life cycle. The life cycle contains nodes
Chrome releases a new stable version 73.0.3683.103
Google has just rolled out a new update for Chrome 73 that comes with some minor bug fixes and performance updates. With this latest update, Chrome will be inching closer to releasing the next big update — Chrome 74. Patch Manager Plus now supports updating your endpoints to the latest version - Chrome 73.0.3683.103. If you're looking to update your Chrome, just look for Bulletin ID - TU-017 and Patch ID - 309433 (32-bit) and 309434 (64-bit)
Chrome releases a new stable version 73.0.3683.103
Google has just rolled out a new update for Chrome 73 that comes with some minor bug fixes and performance updates. With this latest update, Chrome will be inching closer to releasing the next big update — Chrome 74. Desktop Central now supports updating your endpoints to the latest version - Chrome 73.0.3683.103. If you're looking to update your Chrome, just look for Bulletin ID - TU-017 and Patch ID - 309433 (32-bit) and 309434 (64-bit)
Apache 2.4.39 to fix important web server vulnerabilities
The CVE-2019-0211, a privilege escalation vulnerability, affecting Apache versions 2.4.17 to 2.4.38 could allow any under-privileged user to execute arbitrary code on the targeted server with root privileges. This vulnerability along with three low and two other important severity issues are addressed in the latest Apache httpd 2.4.39 version. With Vulnerability Manager Plus, you can detect these vulnerabilities and your network servers that are affected by these vulnerabilities. It is advisable
Announcing the release of ADAudit Plus' latest version: Build 6000
Dear All, Greetings from ManageEngine ADAudit Plus! We are delighted to announce the release of ManageEngine ADAudit Plus' latest version: Build 6000. With the latest build 6000- get faster search and data retrieval with the all new DataEngine. Deploy a client-side software agent to smoothen out log collection over WAN connections. Utilize risk assessment reports based on advanced user behavior analytics and machine learning. Other enhancements and fixes have also been made to enrich your experience,
Google Chrome is affected by zero day vulnerabilities
Zero day vulnerabilities have been disclosed for different versions of Chrome. Vulnerability Affected versions Type confusion vulnerability in JSPromise::TriggerPromiseReactions Google Chrome 72.0.3626.96 (Official Build) (64-bit) Google Chrome 74.0.3702.0 (Official Build) dev (64-bit) Type confusion vulnerability in V8TrustedTypePolicyOptions::ToImpl Google Chrome 72.0.3626.81 (Official Build) (64-bit) Internal object leak vulnerability in ReadableStream Not known To know which systems
Microsoft warns BSOD on devices after enabling EUDC
Microsoft has warned that if per font end-user-defined characters (EUDC) is enabled, the system will stop working and a blue screen will appear at startup. But it can be avoided if you don't install the following updates: KB4489894, KB4489890, KB4489888 and KB4489889. Vulnerability Manager Plus has suspended these updates and for users who already have these updates in your endpoints, kindy follow the steps given in the Microsoft's official KB article. https://support.microsoft.com/en-in/help/4496149
ServiceDesk Plus 10016 Released
Dear Users, SDP 10016 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Behavior Change SD-77145: Username field in the EWS configuration now allows names and e-mail address. A separate e-mail field is added. New Feature SDF-76768 : Following enhancements have been added in MDM-SDP Request Actions. Option to associate profiles to devices and groups. Option to distribute apps to devices and groups. Option to revoke
Microsoft warns BSOD on devices after enabling EUDC
Microsoft has warned that if per font end-user-defined characters (EUDC) is enabled, the system will stop working and a blue screen will appear at startup. But it can be avoided if you don't install the following updates: KB4489894, KB4489890, KB4489888 and KB4489889. Patch Manager Plus has suspended these updates and for users who already have these updates in your endpoints, kindly follow the steps given in the Microsoft's official KB article. https://support.microsoft.com/en-in/help/4496149
Microsoft warns BSOD on devices after enabling EUDC
Microsoft has warned that if per font end-user-defined characters (EUDC) is enabled, the system will stop working and a blue screen will appear at startup. But it can be avoided if you don't install the following updates: KB4489894, KB4489890, KB4489888 and KB4489889. Desktop Central has suspended these updates and for users who already have these updates in your endpoints, kindly follow the steps given in the Microsoft's official KB article. https://support.microsoft.com/en-in/help/4496149
Next Release : Requests Life Cycle
Dear Users, We are planing for the release of Requests Life Cycle shortly and below are the details : Requests Life Cycle Configure a clear sequence of statuses for any incoming request so that the assigned technician is guided to the next possible transition(s) easily. The next possible transition for any request is displayed in the request details page. Associate a life cycle to any number of templates. However, a template can be associated with only one life cycle. The life cycle contains nodes
Newsletter de Marzo!
¡Newsletter de Marzo! Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo
Password Manager Pro How-to Tutorials
Hi all, We've created an exclusive playlist on our YouTube channel for publishing how-to video tutorials. This playlist will include a multitude of hands-on videos by our product expert to explain how Password Manager Pro's features work. We currently have two videos in the playlist: 1. How to manually add a resource in Password Manager Pro, manage the privileged accounts associated with it, and configure remote password reset for the resource. https://zurl.co/RXTS 2. How to leverage our all-new
Password Manager Pro - Security Advisory for version 10000
Hi, This is a security advisory for all Password Manager Pro customers, announcing a security issue that we've identified in version 10.0 build number 10000. The 10000 version upgrade pack was released on March 26th, 9 AM Eastern Standard Time. The issue was identified on March 28th, 6 AM Eastern Time and the upgrade pack was immediately pulled down from our website. Therefore, this security issue affects only a highly-selective subset of Password Manager Pro customers who performed an upgrade
Free training online: Optimize firewall performance
Stay ahead with the Firewall Analyzer free training online, join our product expert and gain insight on the ways to optimize firewall performance. The given below is the training agenda. Perform in-depth impact analysis for a proposed new rule using the new “Rule Impact Analysis” feature Learn how to get a detailed view of used rules, unused rules, rule anomalies and rule optimisation. Monitor 'Who' made 'What' changes, 'When' and 'Why' to firewall configuration. Get a detailed overview of security
[Free Webinar] Learn the gray areas of privacy compliance from the viral Monopoly Man
Hi All, The term “privacy” is amorphous and rather subjective. It's even vague in a corporate environment. IT teams are often expected to single-handedly help companies comply with in-house privacy policies and government regulations, as many teams operating outside of IT generally consider privacy to be a technology issue. Several recent regulations across the globe, including the General Data Protection Regulation (GDPR), mandate companies to handle the privacy of consumers securely; if they don't,
[Free Webinar] Learn the gray areas of privacy compliance from the viral Monopoly Man
Hi All, The term “privacy” is amorphous and rather subjective. It's even vague in a corporate environment. IT teams are often expected to single-handedly help companies comply with in-house privacy policies and government regulations, as many teams operating outside of IT generally consider privacy to be a technology issue. Several recent regulations across the globe, including the General Data Protection Regulation (GDPR), mandate companies to handle the privacy of consumers securely; if they don't,
[Tips & Tricks] Encrypt documents generated from ServiceDesk Plus
Hello folks, Sensitive information, which can include documents, data or email messages, really has a life all its own. Especially when it comes to business. When information is first created and stored, typically on a local drive, network drive, external drive, cloud or repository, it has the potential to be openly accessible to unwanted persons. When information is sent to and shared with others, such as through email, there is a potential for hackers with bad intent to intercept it. And when
Just in: ManageEngine secures a position in 2019 Gartner Magic Quadrant for Application Performance Monitoring!
It's time to rejoice! ManageEngine has been recognized in the Gartner 2019 Magic Quadrant for Application Performance Monitoring for the seventh year! Gartner defines Application Performance Montioring as one or more software components that facilitate application monitoring to meet three main functional dimensions: (1) Digital experience monitoring (DEM) (2) Application discovery, tracing and diagnostics (ADTD) (3) Artificial intelligence for IT operations (AIOps) for applications.
Ready to try EventLog Analyzer's cool new features?
Our development team has been busy and the result of that is a bunch of new features. Read on to know what they are. Two-factor authentication: EventLog Analyzer's login security has been bolstered with two-factor authentication. Choose email verification, SMS verification, Duo Security, RSA SecurID, or Google Authenticator as the second authentication method. Linux file integrity monitoring: Monitor entire directory structures or just a single file or folder in Linux devices for events, such as
Critical updates released for Mozilla Thunderbird, iCloud, and iTunes
Apple and Mozilla have released critical updates in their products — iCloud 7.11.0.19, iTunes 12.9.4.102 and Thunderbird 60.6.1 respectively. Vulnerability Manager Plus now supports patching for these updates. Below are the CVE IDs of the vulnerabilities that are addressed in the latest update for each application. Application: iCloud (7.11.0.19) CVE IDs addressed: CVE-2019-8542,CVE-2019-6232,CVE-2019-8506,CVE-2019-8535,CVE-2019-6201,CVE-2019-8518,CVE-2019-8523,CVE-2019-8524,CVE-2019-8558,CVE-2019-8559,CVE-2019-8563,CVE-2019-8515,CVE-2019-8536,CVE-2019-8544,CVE-2019-7285,CVE-2019-8556,CVE-2019-8503,CVE-2019-7292,CVE-2019-8551,CVE-2019-6236.
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