Critical updates released for Mozilla Thunderbird, iCloud, and iTunes
Apple and Mozilla have released critical updates in their products — iCloud (7.11.0.19), iTunes (12.9.4.102) and Thunderbird (60.6.1) respectively. Patch Manager Plus now supports the patching of these updates. Below are the possible exploits for each application if they're left unpatched. Application: iCloud (7.11.0.19) Possible Exploit if left unpatched: Elevation of Privilege, Remote Code Execution Application: iTunes (12.9.4.102) Possible Exploit if left unpatched: Elevation of Privilege,
Critical updates released for Mozilla Thunderbird, iCloud, and iTunes
Apple and Mozilla have released critical updates in their products — iCloud (7.11.0.19), iTunes (12.9.4.102) and Thunderbird (60.6.1) respectively. Desktop Central now supports the patching of these updates. Below are the possible exploits for each application if they're left unpatched. Application: iCloud (7.11.0.19) Possible Exploit if left unpatched: Elevation of Privilege, Remote Code Execution Application: iTunes (12.9.4.102) Possible Exploit if left unpatched: Elevation of Privilege,
[ME User Conference, Dallas] Accelerate your journey to compliance with our privileged identity management suite
Hi All, Join us in Dallas for 3 days of invaluable training, and fun networking: ManageEngine User Conference 2019 is here! We'd love to see you in Dallas for the ManageEngine User Conference and Training on the 24th - 25th of April. It's going to be three action-packed days designed to help you get more out of your ManageEngine experience - with dedicated sessions for Password Manager Pro. Click here to check out all the details. What's in it for you: Talk to our experts in 1:1
Critical security updates released for Firefox 66.0.1
Mozilla has released updates to address two critical vulnerabilities in Firefox 66.0.1 and Firefox 66.6.1 ESR (Extended Support Release). These vulnerabilities, that are addressed in CVE-2019-9810 and CVE-2019-9813, come as fixes for incorrect handling of files in IonMonkey (Mozilla's JIT compiler for SpiderMonkey). Vulnerability Manager Plus now supports these critical Mozilla updates. To patch your Mozilla Firefox with these latest critical updates, look for Patch IDs 309305,309306,309307 and 309309.
Critical security updates released for Firefox 66.0.1
Mozilla has released updates to address two critical vulnerabilities in Firefox 66.0.1 and Firefox 66.6.1 ESR (Extended Support Release). These vulnerabilities, that are addressed in CVE-2019-9810 and CVE-2019-9813, come as fixes for incorrect handling of files in IonMonkey (Mozilla's JIT compiler for SpiderMonkey). Patch Manager Plus now supports these critical Mozilla updates. To patch your Mozilla Firefox with these latest critical updates, look for Patch IDs 309305,309306,309307 and 309309.
Critical security updates released for Firefox 66.0.1
Mozilla has released updates to address two critical vulnerabilities in Firefox 66.0.1 and Firefox 66.6.1 ESR (Extended Support Release). These vulnerabilities, that are addressed in CVE-2019-9810 and CVE-2019-9813, come as fixes for incorrect handling of files in IonMonkey (Mozilla's JIT compiler for SpiderMonkey). Desktop Central now supports these critical Mozilla updates. To patch your Mozilla Firefox with these latest critical updates, look for Patch IDs 309305,309306,309307 and 309309.
[Tips & Tricks] High time to snub manual translations
Hello folks, Multi-language support in an application is always a boon. Especially when it is used by users across the globe that speak different languages. Imagine how frustrating it is when you receive an email or anything for that matter and find out that you can’t read it. Being unable to use an application because of a language barrier is just as frustrating. Depending on the nature of your business, having software that functions in multiple languages is a key component to your success. Considering
Next Release : User Delegation
Dear Users, We are preparing for the next release on User Delegation and below are details : User Delegation Configure backup users to handle requests and approvals of users during their planned leave. Using this feature, you can reassign service and incident requests and configure backup approvers for service, incident, and change requests and purchase orders. Under Setup >> Automation >> Delegation, enable the feature and configure the global settings. Users who mark leave after you enable the
Google Chrome releases stable version 73.0.3683.86
Google Chrome has updated the stable channel to 73.0.3683.86. This version comes with a bevy of features like the built-in dark mode, tab grouping, media key support etc. along with several bug fixes. Patch Manager Plus now supports Google Chrome's latest version 73.0.3683.86 for Windows and Mac. If you're looking to update your Chrome to get your hands on the newest features, just look for Bulletin ID - TU-017 and Patch ID - 309264 (32-bit) and 309265 (64-bit) in Patch Manager Plus.
Google Chrome releases stable version 73.0.3683.86
Google Chrome has updated the stable channel to 73.0.3683.86. This version comes with a bevy of features like the built-in dark mode, tab grouping, media key support etc. along with several bug fixes. Desktop Central now supports Google Chrome's latest version 73.0.3683.86 for Windows and Mac. If you're looking to update your Chrome to get your hands on the newest features, just look for Bulletin ID - TU-017 and Patch ID - 309264 (32-bit) and 309265 (64-bit) in Desktop Central.
Microsoft announces End of support for Windows 7
With the saying 'Áll things must come to an end', Microsoft announces that it will not be supporting Windows 7 from Jan 14, 2020. Windows 7 is the second most popular Windows OS next to Windows 10 with over 34 percent market share of all devices worldwide. So, If you're running on Windows 7 currently, we highly recommend you to upgrade to Windows 10 at the earliest to continue receiving updates from Microsoft. To upgrade your endpoints in your enterprise to Windows 10 using Desktop Central, follow
DC Free Training
Desktop Central training is spread across 5 weeks with each week focusing on a specific module. At the end of this training series, you will be conversant will all the features, the best practices in using the product and the tips & tricks for effective desktop management. Here is the schedule of the training: We conduct training in 2 different time zones. 6:30 AM GMT & 11:30 AM EST Week 1: Automating Patch Management - Apr 3, Week 2: Software Deployment - Apr 10, Week 3: Asset Management - Apr
ServiceDesk Plus MSP - version 9.4 - Build - 9416 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9416. Please refer the Migration path table available here and upgrade to our latest build 9416. Behavior changes Update : Bulk association of sites in request will work only under the following cases: If the requester of a ticket is an actual end user (not technician), then the new site will be associated if that site belongs to the requester’s account. If the requester of a ticket is a technician, then the new site will be associated
[Tips & Tricks] Minimize the number of clicks in ServiceDesk Plus
Hello folks, Isn't it true that keyboard shortcuts bring smiles to our face as it helps make our work easy and smooth? Most of us love it for several reasons. It can get our work done faster Faster than just using a mouse More efficient than using a mouse in most cases Easier on hands Do not have to find home row again with mouse to attain a task Cool Geek factor and so on. How effective would this be if we get mastered on using keyboard shortcuts in ServiceDesk Plus. This minimizes the number of
ServiceDesk Plus 10015 Released
Dear Users, SDP 10015 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New Features SDF-74252: You can disable the auto-attachment of files to the approval notifications of change requests.Click here to learn more. SDF-42737: Option to search the service template using keywords. Issues Fixed Vulnerability : SD-67820 : XSS vulnerability in attachment description of a change request. SD-77176 : XSS vulnerability under
Zero-day bug in Win32k component is being actively exploited
The zero-day vulnerability in Win32k component which was patched with this Month's Patch Tuesday is being actively exploited by attackers. This vulnerability was addressed by Microsoft in CVE-2019-0797 . The vulnerability: This is an Elevation of Privilege vulnerability found in the win32k that fails to handle objects in memory properly. If this zero-day vulnerability is exploited, the attacker could execute arbitrary codes in kernel mode. Solution: To stay secured from this exploit, Patch
Zero-day bug in Win32k component is being actively exploited
The zero-day vulnerability in Win32k component which was patched with this Month's Patch Tuesday is being actively exploited by attackers. This vulnerability was addressed by Microsoft in CVE-2019-0797 . The vulnerability: This is an Elevation of Privilege vulnerability found in the win32k that fails to handle objects in memory properly. If this zero-day vulnerability is exploited, the attacker could execute arbitrary codes in kernel mode. Solution: To stay secured from this exploit, Desktop
End-of-Support Announcement for OpManager build 11600
Hi, We are announcing the end of support for build 11600 on June 30, 2019. It is also updated in our EOL page. https://www.manageengine.com/network-monitoring/eol.html We request all our customers running in build 11600 to upgrade to the latest as soon as possible. We also have a consolidated service pack to upgrade 11600 build to 12.3.096. Thanks Gowrisankar
[Tips & Tricks] First Call Resolution (FCR) and its importance in the helpdesk
In most situations we had come across, customers tend to be impatient when they want any particular service or they need their issue to be resolved immediately. It doesn’t matter if they are calling service desk support, emailing, or chatting. They want
Chrome 73 to patch a huge list of critical vulnerabilities
Google Chrome has rolled out Chrome 73 for Windows, Mac and Linux. Around 60 security fixes are included in the Chrome 73.0.3683.75 update. Below is a highlighted list of fixes that address critical vulnerabilities: Workaround: Search for the following patch IDs: 309179 (for 32 bit) ,309181 (for 64) in Patch Manager Plus and deploy them immediately to stay secure against the above mentioned vulnerabilities.
Chrome 73 to patch a huge list of critical vulnerabilities
Google Chrome has rolled out Chrome 73 for Windows, Mac and Linux. Around 60 security fixes are included in the Chrome 73.0.3683.75 update. Below is a highlighted list of fixes that address critical vulnerabilities: Workaround: Search for the following patch IDs: 309179 (for 32 bit) ,309181 (for 64) in Desktop Central and deploy them immediately to stay secure against the above mentioned vulnerabilities.
Microsoft Patch Tuesday updates for March 2019
Good day. Quick update on the March 2019 Patch Tuesday. New Security Bulletins : 2019-03 Security Update for Adobe Flash Player for Windows (KB4489907) 2019-03 Security Only Quality Update for Windows Server 2008 (KB4489876) 2019-03 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4489885) 2019-03 Security Only Quality Update for Windows Server 2012 (KB4489884) 2019-03 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4489883) 2019-03 Cumulative Update
Microsoft Patch Tuesday updates for March 2019
Good day. Quick update on the March 2019 Patch Tuesday. New Security Bulletins : 2019-03 Security Update for Adobe Flash Player for Windows (KB4489907) 2019-03 Security Only Quality Update for Windows Server 2008 (KB4489876) 2019-03 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4489885) 2019-03 Security Only Quality Update for Windows Server 2012 (KB4489884) 2019-03 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4489883) 2019-03 Cumulative Update
[Tips & Tricks] Link and Merge Requests
Dear folks, I hope this post helps you understand the difference between merging and linking requests. Link Requests: This helps keeping track of multiple users reporting the same issue and resolve them together. With this feature, technicians can link several related tickets together to keep track of larger-scale issues. For instance, when you are receiving a huge number of requests on AD server down or receiving similar feature requests for quite a while, linking them together, communicating on
Track down long-pending requests using the status change history report
Long-pending requests pose a major problem for help desks because they, Bring-down customer satisfaction scores Increase resolution times Impact the overall SLA compliance rates Hold-up request queue Delay service delivery Analytics Plus' status change history report can help you visualize the life cycle of your requests—the different status changes that transpired since ticket creation and the time spent in each status—making it easier to spot bottlenecks in your process. For instance, the report
Next Release : Asset UI Enhancements
Dear Users, We are planning to release "Asset UI Enhancements" for ServiceDesk Plus Cloud and it will include below enhancements in respective ESM portals - IT Desk & Facilities Desk : Assets-UI Enhancements 1. Assets and Components sections added under Assets module. IT Desk - Classified into IT and Non-IT assets category. Facilities Desk - Categorized into facilities-based product classification (Safety, HVAC, Appliances). 2. A dashboard view of all the product types in the organization
SupportCenter Plus version 8.1 - Build - 8112 released
Dear User(s) We released SupportCenter Plus version 8.1 - Build - 8112. Please refer the Migration path table available here and upgrade to our latest build 8112. Enhancements made and Issues Fixed list is available here We fixed few Performance Issues in this release. Hence we request you to do the upgrade in a test environment first and based on the upgrade status, do the upgrade in the production later. Note : As a best Practice, please do the upgrade only in your Test environment and based on
[Powershell Script] Check uptime of Asset(s)
It's a common problem (atleast from my experience) that users don't turn off their PC's and when you ask "Have you tried turning it off and on again?" you can gurantee two things: 1. Their answer is "yes" 2. They're lying. So... I've created a script that pings any asset(s) recorded on a ticket and then either adds a note with it's last boot date and time or its offline status. This allows my team to confirm whether a device needs to be restarted or not without having to establish a remote connection
Update your Google Chrome to 72.0.3626.121 ASAP!
The Chrome Security team has released a fix for a highly critical vulnerability in Google Chrome (72.0.3626.121) with CVE-2019-5786 that could allow a remote attacker to execute arbitrary code and take full control of the computers. Please note that this vulnerability is being actively exploited. The Chrome security team reported the issue as a use-after-free vulnerability found in the FileReader component of the Chrome browser. The security team hasn't revealed any technical details of the vulnerability
Update your Google Chrome to 72.0.3626.121 ASAP!
The Chrome Security team has released a fix for a highly critical vulnerability in Google Chrome (72.0.3626.121)with CVE-2019-5786 that could allow a remote attacker to execute arbitrary code and take full control of the computers. Please note that this vulnerability is being actively exploited. The Chrome security team reported the issue as a use-after-free vulnerability found in the FileReader component of the Chrome browser. The security team hasn't revealed any technical details of the vulnerability
[Free e-book] Choosing the right chart for your IT data
Building great visualizations is a lot of work, and often times, quite confusing when you have a multitude of chart types to choose from. To help you solve this dilemma, we've put together an e-book to discuss the different chart types, and when to use them.
Add an Office 365 tenant to RecoveryManager Plus using an MFA enabled account
Problem When you use a multi-factor `authentication (MFA) enabled global admin account to add your Office 365 tenant with RecoveryManager Plus, using the password of the account during configuration will throw the error "Authentication failed". In such cases, you’ll have to provide the app password of the MFA enabled account. However, the app password is displayed when you enable MFA for the first time and cannot be retrieved again. If you do not have the app password, you’ll have to create a new
Applications Manager named a January 2019 Gartner Peer Insights Customers' Choice for Application Performance Monitoring Suites
We did it again! Applications Manager is psyched to be recognized as a January 2019 Gartner Peer Insights Customers' Choice for Application Performance Monitoring Suites. In order to be recognized as a Gartner Peer Insights Customers' Choice, APM vendors must have an average rating of 4.2 stars from a minimum of 50 reviews within a span of year. ManageEngine managed to bag 70 reviews with an average rating of 4.4. We were rated across four categories : Evaluation & Contracting, Integration & Deployment,
ServiceDesk Plus MSP - version 9.4 - Build - 9414 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9414. Please refer the Migration path table available here and upgrade to our latest build 9414. Major features : Survey Enhancements. Password Manager Pro Integration. Site24x7 integration with SDPMSP. Billable/non-billable worklogs in all modules. Ability to add Tasks from the Accounts page. Option to deduct allowance only from operational hours when diff charges are configured. Other features and Issues Fixed list is available
Unable to contact the MDM server from Android devices
If you are using MDM Cloud to manage devices running OS versions below Android 5.0 and these devices are unable to contact the MDM server for management related tasks and information, read this post for the resolution steps. Cause: Mobile Device Manager Plus makes use of TLS protocols for secure communication between the server and devices. We at Zoho have discontinued the use of TLS 1.0 and TLS 1.1 protocols with continued support for TLS 1.2 and above, for improved security. This update is necessary
Script Master - 13: How to automatically close requests that are in a specific status.
This week's script master post is about using Custom schedules feature which was released in our latest version 9300. The Custom Schedules feature enables you to access any data in ServiceDesk Plus to perform customized actions(specified in a customized script file) periodically. Each custom schedule can be given Query Reports as arguments to the script file. This enables access to the required data in ServiceDesk Plus through queries. You can even synchronize ServiceDesk Plus data with other third-party
[Announcement] : The free one day OpUtils Training is on March 27th, 2019!
[Announcement] : The free one day OpUtils Training is on March 27th, 2019! Hola Amigos! Are you a slave to your network - always peeking at it not knowing when it will create a huge mess and when you would end up cleaning up that mess? If you are, then ManageEngine OpUtils is the right solution for you. With the OpUtils training being a great success in 2018, we are carrying it forward to 2019 as well! This training covers in-depth and intensive training which will help you get into the bottom
Newsletter de Febrero!
¡Newsletter de Febrero! Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo.
Launching Vulnerability Manager Plus: Hunt down security loopholes with 100% precision
Amp up your endpoint security game with ManageEngine's all-new Vulnerability Manager Plus. Pinpoint, prioritize, and eliminate vulnerabilities with ease. With Vulnerability Manager Plus' 360-degree visibility, you can eliminate blind spots, uncover exposed areas of your network, and seal security loopholes before they lead to a breach. Vulnerability Manager Plus delivers the threat intelligence necessary to predict real risks from a plethora of vulnerabilities, and acts as a strategic partner in
Launching Vulnerability Manager Plus: Hunt down security loopholes with 100% precision
Amp up your endpoint security game with ManageEngine's all-new Vulnerability Manager Plus. Pinpoint, prioritize, and eliminate vulnerabilities with ease. With Vulnerability Manager Plus' 360-degree visibility, you can eliminate blind spots, uncover exposed areas of your network, and seal security loopholes before they lead to a breach. Vulnerability Manager Plus delivers the threat intelligence necessary to predict real risks from a plethora of vulnerabilities, and acts as a strategic partner in
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