Firewall Analyzer free training online
Firewall Analyzer free training Stay ahead with the Firewall Analyzer free training online, join our product expert and gain insight on the ways to optimize firewall performance. The given below is the training agenda. Get a snapshot view on how to fetch rules and configuration from your firewall device. Learn how to get a detailed view of used rules, unused rules, rule anomalies and rule optimisation. Monitor 'Who' made 'What' changes, 'When' and 'Why' to firewall configuration. Get a detailed overview
Microsoft addresses Patch Tuesday security updates for January 2019
Hello everyone, Good day! Microsoft has just announced the Patch Tuesday security updates for the month of January 2019. This month's security updates fix various vulnerabilities and flaws in many Microsoft products. These include, Adobe Flash Player Internet Explorer Microsoft Edge Microsoft Windows Microsoft Office and Microsoft Office Services and Web Apps ChakraCore .NET Framework ASP.NET Microsoft Exchange Server, and Microsoft Visual Studio Desktop Central will support these patches as the
ServiceDesk Plus 10007 Released
Dear Users, SDP 10007 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Behavior Change SD-73515 : Under Admin >> Mail Server Settings >> Outgoing, an alert message will be displayed when the primary server has connectivity issues. Meanwhile, emails will be sent through the alternate mail server (if configured) until you save the mail server settings again or restart the application. Issues Fixed Vulnerability : SD-74131
ServiceDesk Plus 10004 Released
Dear Users, SDP 10004 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Behavior Change: SD-74683: Specify which users (Ticket Owner, Requester, Editor, or Approval Sender) can receive system notifications on individual request approval actions. You can also disable the these notifications. Note that the Notify approver sender for approval actions option will now appear as Notify the following users when an approval action
CVE-2018-19725 - Adobe releases critical patches to address major vulnerabilities:
Adobe has released critical security updates for Adobe Acrobat and Adobe Reader for Windows and Mac OSs. These updates addresses two critical vulnerabilities: Arbitrary Code Execution and Privilege Escalation. Affected Adobe versions which requires an update: Acrobat DC - 2019.010.20064 and earlier versions Acrobat Reader DC - 2019.010.20064 and earlier versions Acrobat 2017 - 2017.011.30110 and earlier version Acrobat Reader 2017 - 2017.011.30110 and earlier version Acrobat DC - 2015.006.30461 and
ServiceDesk Plus 10006 Released
Dear Users, SDP 10006 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New Features SDF-74365 : Expiry and Review Date in Solutions Configure expiry date and review date for solutions to make sure the solutions are validated and updated periodically. SDF-35631 : EWS Support Use Exchange Web Services to connect to an exchange server for mail fetching. Please refer to the below link for the steps to install the patch.
[Tips & Tricks] A usher to requesters
Hello folks, I hope everyone had a wonderful holiday and wish you a very happy new year! We have some exciting plans for this year and we would share those plans in the coming weeks. As you all know, we have rolled out a lot of features in the recent versions of ServiceDesk Plus, this one tiny feature "Help Text" would help requesters know more about the request fields. Let's consider this scenario, a novice logs into the helpdesk very first time and might not be aware what Priority field is for.
ServiceDesk Plus 10005 Released
Dear Users, SDP 10005 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed: Vulnerability: SD-73855 : Improper server/client side validation vulnerability in an asset list view URL. SD-73965 : Privilege escalation vulnerability in contracts. SD-73966 : CSRF Vulnerability in POST operation of a certain URL in Reports. SD-74036 : Remote code execution vulnerability in imported XLS under reports. SD-73858 : Improper
Configuring response time and packet loss threshold values for a group of devices in OpManager
In this video you'll learn how to set response time and packet loss threshold values for a group of devices in OpManager
Next Release : Request Module Enhancement
Dear Customers, We are preparing with a set of enhancements for Request module in ServiceDesk Plus On Demand. As a headsup, below are the list of enhancements that are bound to be released soon. 1.Requests List View enhancement. 2.VIP requesters. 3.Preventive Maintenance Tasks for Service Requests. 4.Duplicate Service Requests. 5.Form Rules Enhancements More details about the above features and & behavior changes done in the Request module along with the Zoho Analytics Integration enhancements are
Configuring threshold values for disk partitions in OpManager
In this video you'll learn how to set threshold values for disk partitions using threshold settings in OpManager?
Patch Manager Plus cloud is now extra secure with TLS 1.2
Hey everyone, To strengthen the security of our cloud servers and protect customer data, we are enforcing TLS 1.2 across our services. After the upgrade, legacy machines, like Windows 2008 Server, without TLS 1.2 support will not be able to make contact with the Patch Manager Plus server. Make sure you upgrade your legacy machines to the latest TLS version or migrate the machines to more secure Operating system versions. Please upgrade the machines before mid of January 2019. If there are no legacy
Web transaction recorder enhanced!
Do you find downloading two different tools to create URL sequence monitor and Real Browser monitor irksome? We hear you! To ease your troubles we have come up with a single tool to create HTTP(s) URL sequence monitor and a Real Browser monitor. Take a look at how these two monitors can help : With our URL sequence monitor you can : Capture all HTTP request URLs in their exact sequence. Perform response code configuration, detect and get notified in case a bad response code occurs. Update URLs of
CVE-2018-8653 | Severe Security Vulnerability fixes available
A severe vulnerability has been discovered by Microsoft: A remote code execution vulnerability corrupts memory in such a way that an attacker could successfully exploit the vulnerability and gain the user rights same as the current user. The Research team of Microsoft has released Cumulative updates CVE # 2018-8653, which needs to be deployed immediately. Cumulative and Delta Updates are also released on Patch Tuesday. This time, in the month of December they have released Cumulative and Delta updates:
Free eBook: 10 Firewall best practices for network security admins
The efficiency of your firewall rules is one of the key factors in determining the effectiveness of your firewall. Here are the top 10 firewall best practices that can help you optimize your rule/policy performance: https://zurl.co/ctpW.
Newsletter de Diciembre!
¡Newsletter de Diciembre! Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo.
Felices Fiestas!
Estimados, Envíen sus saludos mediante una de nuestras e-cards y contagien la alegría! http://bit.ly/fiestas18 Les deseamos unas felices fiestas y un 2019 repleto de éxitos. Saludos cordiales, El equipo de ManageEngine LATAM
2018: A feature retrospective
Hey there! The year 2018 has been action packed for the Analytics Plus team. We have brought in a boat load of new features, updates, and enhancements—none of which would have been possible without the continued love and support from the Analytics Plus community. Here are some highlights of the top features of the year: Report commenting Collaboration with your team just got better. With report commenting, you can insert comments in specific sections of your reports and start real-time conversations
[Webinar recording] An introduction on Request Life Cycle
Hello folks, In case you missed our webinar on Request Life Cycle, here's the recording: Do watch this webinar at your convenience and share us your feedback. Cheers!
ServiceDesk Plus 10002 Released
Dear Users, SDP 10002 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed Vulnerability SD-74037 : CSRF vulnerabilities in incident or service request. Request SD-75279 : Post upgrade to 10, some users are unable to submit the Add New Request form if FAFR is enabled and description in the template is set as mandatory. SD-75292 : Request conversations are not sorted properly in descending order in MSSQL setups.
SQLite "Magellan" bug affects Chrome: Update Chrome to version 71.0.3578.80
A highly critical remote code execution vulnerability has been discovered in SQLite, an underlying database engine embedded into the Chrome browser. This vulnerability has not yet received a CVE identification number. As of now, the SQLite vulnerability has been widely referred by the codename "Magellan". Google acknowledged the bug in its browser's underlying database and has issued a fix in it's latest versions for Chrome starting from Chrome 71.0.3578.80, generally referred as Chrome 71. This
SQLite "Magellan" bug affects Chrome: Update Chrome to version 71.0.3578.80
A highly critical remote code execution vulnerability has been discovered in SQLite, an underlying database engine embedded into the Chrome browser. This vulnerability has not yet received a CVE identification number. As of now, the SQLite vulnerability has been widely referred by the codename "Magellan". Google acknowledged the bug in its browser's underlying database and has issued a fix in it's latest versions for Chrome starting from Chrome 71.0.3578.80, generally referred as Chrome 71. This
Microsoft Patch Tuesday updates for December 2018
Good day. Quick update on the December 2018 Patch Tuesday. New Security Bulletins : 2018-12 Security Update for Adobe Flash Player for Windows (KB4471331) 2018-12 Security Only Quality Update for Windows Server 2008 (KB4471319) 2018-12 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4471328) 2018-12 Security Only Quality Update for Windows 8.1 (KB4471322) 2018-12 Security Only Quality Update for Windows Server 2012 and Windows Server 2012 R2 (KB4471326) 2018-12 Delta Update
Microsoft Patch Tuesday December 2018
Good day. Quick update on the December 2018 Patch Tuesday. New Security Bulletins : 2018-12 Security Update for Adobe Flash Player for Windows (KB4471331) 2018-12 Security Only Quality Update for Windows Server 2008 (KB4471319) 2018-12 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4471328) 2018-12 Security Only Quality Update for Windows 8.1 (KB4471322) 2018-12 Security Only Quality Update for Windows Server 2012 and Windows Server 2012 R2 (KB4471326) 2018-12 Delta Update
Unauthenticated Remote Code Execution Vulnerability
This document will explain you about the Java deserialization vulnerability reported by Offensive Security Group Security Advisory which allows, Unauthenticated arbitrary code can be executed on the server where OpManager Plus is installed. Vulnerabilities Fix Released on CVE-2018-19403 11-December-2018 What was the Problem? Unauthenticated arbitrary code can be executed on the server where OpManager Plus is installed. This allows users to execute payloads. How do I fix it? This has been identified
Unauthenticated Remote Code Execution Vulnerability
This document will explain you about the Java deserialization vulnerability reported by Offensive Security Group Security Advisory which allows, Unauthenticated arbitrary code can be executed on the server where OpUtils is installed. Vulnerabilities Fix Released on CVE-2018-19403 11-December-2018 What was the Problem? Unauthenticated arbitrary code can be executed on the server where OpUtils is installed. This allows users to execute payloads. How do I fix it? This has been identified and fixed
Unauthenticated Remote Code Execution Vulnerability
This document will explain you about the Java deserialization vulnerability reported by Offensive Security Group Security Advisory which allows, Unauthenticated arbitrary code can be executed on the server where Firewall Analyzer is installed. Vulnerabilities Fix Released on CVE-2018-19403 11-December-2018 What was the Problem? Unauthenticated arbitrary code can be executed on the server where Firewall Analyzer is installed. This allows users to execute payloads. How do I fix it? This has been
Unauthenticated Remote Code Execution Vulnerability
This document will explain you about the Java deserialization vulnerability reported by Offensive Security Group Security Advisory which allows, Unauthenticated arbitrary code can be executed on the server where Network Configuration Manager is installed. Vulnerabilities Fix Released on CVE-2018-19403 11-December-2018 What was the Problem? Unauthenticated arbitrary code can be executed on the server where Network Configuration Manager is installed. This allows users to execute payloads. How do
Unauthenticated Remote Code Execution Vulnerability
This document will explain you about the Java deserialization vulnerability reported by Offensive Security Group Security Advisory which allows, Unauthenticated arbitrary code can be executed on the server where NetFlow Analyzer is installed. Vulnerabilities Fix Released on CVE-2018-19403 11-December-2018 What was the Problem? Unauthenticated arbitrary code can be executed on the server where NetFlow Analyzer is installed. This allows users to execute payloads. How do I fix it? This has been identified
Unauthenticated Remote Code Execution Vulnerability
This document will explain you about the Java deserialization vulnerability reported by Offensive Security Group Security Advisory which allows, Unauthenticated arbitrary code can be executed on the server where OpManager is installed. Vulnerabilities Fix Released on CVE-2018-19403 11-December-2018 What was the Problem? Unauthenticated arbitrary code can be executed on the server where OpManager is installed. This allows users to execute payloads. How do I fix it? This has been identified and
ServiceDesk Plus 10001 Released
Dear Users, SDP 10001 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Behavior Change SD-71824 : In the combined list view of requests and tasks, you can view the total count of tasks by clicking the Horizontal Ellipsis icon at the bottom-right corner of the task list. SD-71824 : To get the item count in any module other than Requests using GET API, pass get_total_count as true under list_info of Input Data. SD-74373
Improve incident resolution time using annotations.
AlarmsOne has added 'Annotation' using which you can add notes or comments about an alarm. Annotations can be added by all Admins and those technicians who are assigned to a particular alarm. To add annotation, open an alarm in AlarmsOne, go to Annotation tab, add the comment and click Submit. Recent activity tab also shows the timeline of the annotations. Annotation has a character limit of 5000 characters and does not support special characters. Try 'annotation' now, talk about the alarm and improve
Share your thoughts about Patch Manager Plus and earn a gift card!
Dear folks, Thanks for your continued support of Patch Manager Plus. We would like to hear how we are faring. You can review us on IT Central Station here: https://www.itcentralstation.com/lp/vendor_invite?product_id=manageengine-patch-manager-plus Also, you can review us on Capterra: http://ca.gartnerdigitalmarkets.com/Patch-Manager-Plus-179288-SS-01_Write_a_Review.html What more, you will be entitled for a gift coupon worth $10 upon reviewing us on Capterra! Keep your reviews coming, your reviews
Database Query Monitoring Has Been Enhanced!
Have you ever felt that you needed to monitor more than just the default attributes in your SAP HANA and SAP MaxDB databases? Well, now you can, because ManageEngine Applications Manager now supports Database Query Monitoring of SAP HANA and SAP MaxDB. When you add a SAP HANA or SAP MaxDB database monitor, you can monitor only a predefined set of attributes by default. With a database query monitor, you can execute a set of queries and analyse the result. The new enhancement of database query monitor
Password Manager Pro New Upgrade Pack Available - 9802
Hi, Password Manager Pro 9802 has been released and is now available for downloading. This release strengthens SSL certificate management in Password Manager Pro by introducing GoDaddy integration and certificate sharing. Other enhancements include support for Traditional Chinese in multi-language editions as well as the provision to auto logon to Cisco resources using Windows domain accounts. New Features & Enhancements in v9802 GoDaddy integration for SSL certificate lifecycle management:
Hotfix 8110 Released
Dear Customers, We have released the 8110 hotfix. Please download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html Please find the readme from the below link https://supportcenter.wiki.zoho.com/ReadMe-V3.html#8110 Thank You Regards, Syed SupportCenter Plus
Technician Auto Assignment to Requests (an explanation on Precedence)
Want to try your hand at our "Request Life Cycle" feature? Head here and we would be happy to receive your feedback.
Get the first glimpse of ServiceDesk Plus Beta
Dear Users, We would like to bring to your notice that, we are planning to release upcoming SDP ServicePack with below features. Build url : http://beta.servicedeskplus.com Request Life Cycle : Configure a clear sequence of statuses for any incoming request so that the assigned technician is guided to the next possible transition/s easily. The next possible transition for any request is displayed in the Request Details page. Associate a life cycle to any number of templates. However, only one
New feature alert : Applications Manager now supports Amazon Aurora!
Yes, you heard that right! Applications Manager now provides round the clock monitoring for Amazon Aurora - a MySQL and PostgreSQL compatible database available as a part of Amazon Relational Database Service (RDS). Amazon Aurora's unique set of features include auto-scaling storage, low-latency replication, high throughputs, and more. With our new feature you can : Track critical metrics of your Aurora monitor like CPU utilization, active/blocked transactions, latency, throughput, network traffic,
[Webinar recording] Launching advanced analytics for ServiceDesk Plus' request history, projects, and solutions modules.
In case you missed our webinar, Launching advanced analytics for ServiceDesk Plus' request history, projects, and solutions modules, here's the recording:
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