[Password Manager Pro Masterclass] Leverage contextual integrations to go beyond traditional PAM.
Hi there, In the previous Masterclass session, we learned how to automate communication between business applications and DevOps tools without compromising on password security. Here's the video recording of the session for your reference. The next session will focus on leveraging your PAM strategy by integrating with other IT management solutions in your environment, and extending PAM beyond its typical capabilities. Password Manager Pro Masterclass Leverage contextual integrations to go
Secure your cloud with this award-winning Log360 add-on.
Hello, We're thrilled to announce that ManageEngine has been named the best cloud security vendor in the Tahawul Tech Future Security Awards held in Dubai. Our solution, Cloud Security Plus, was recognized for its comprehensive cloud security features. And here's more good news for those of you who are using Log360, our integrated SIEM solution: Cloud Security Plus can easily be integrated within Log360! Go ahead and try the product for free. If you like it, you can easily add it from your central
[DidYouKnow - 25] User Account Lock Feature
The user "Account Lock" feature prevents security breaches and protects user accounts from potential fraud or abuse. Security settings allow the Administrator to configure security-related options without looking for Technicians to help solve security issues. Administrator in Service Desk Plus can enable this feature at [Admin tab -> General settings -> Security settings ] "Configure account lockout threshold and duration" The admin can configure the settings in such a way that, if a user enters
Rollout of Windows 10 1909 Feature updates - The Vanadium!
Hello All, A Quick heads-up, Microsoft has released its Windows 10 1909 feature updates for users. Below you can find few highlights of this feature update. Most of the new features are focused on increasing general performance and efficient battery usage. An improved security when using Internet Explorer and Microsoft Edge. Voice-activated digital assistants can be accessed by users from Windows 10 lock screen. Go ahead, and update this feature pack by applying the below Patch IDs in Patch
Patch Tuesday November 2019 updates
Hi there, This Patch Tuesday brings the following fixes and updates New Security Bulletins : 2019-11 Security Monthly Quality Rollup for Windows Server 2008 (KB4525234) 2019-11 Security Monthly Quality Rollup for Windows 7 and Windows Server 2008 R2 (KB4525235) 2019-11 Security Monthly Quality Rollup for Windows Server 2012 (KB4525246) 2019-11 Security Monthly Quality Rollup for Windows 8.1 and Windows Server 2012 R2 (KB4525243) 2019-11 Cumulative Security Update for Internet Explorer 9 for Windows
Patch Tuesday November 2019 updates
Hi there, This Patch Tuesday brings the following fixes and updates New Security Bulletins : 2019-11 Security Monthly Quality Rollup for Windows Server 2008 (KB4525234) 2019-11 Security Monthly Quality Rollup for Windows 7 and Windows Server 2008 R2 (KB4525235) 2019-11 Security Monthly Quality Rollup for Windows Server 2012 (KB4525246) 2019-11 Security Monthly Quality Rollup for Windows 8.1 and Windows Server 2012 R2 (KB4525243) 2019-11 Cumulative Security Update for Internet Explorer 9 for Windows
Patch Tuesday November 2019 Updates
Hi there, This Patch Tuesday brings the following fixes and updates New Security Bulletins : 2019-11 Security Monthly Quality Rollup for Windows Server 2008 (KB4525234) 2019-11 Security Monthly Quality Rollup for Windows 7 and Windows Server 2008 R2 (KB4525235) 2019-11 Security Monthly Quality Rollup for Windows Server 2012 (KB4525246) 2019-11 Security Monthly Quality Rollup for Windows 8.1 and Windows Server 2012 R2 (KB4525243) 2019-11 Cumulative Security Update for Internet Explorer 9 for Windows
MacOS Catalina supported on Patch Manager Plus Cloud
Hi there, We are delighted to announce that Patch Manager Plus cloud now supports the latest MacOS, Catalina. You can avail all of our patch management features to manage and secure your endpoints running on MacOS Catalina. Feel free to e-mail our support team at patchmanagerplus-support@manageengine.com, incase of any queries. Cheers, ManageEngine Team
Free support for Windows 7 Extended Security Updates (ESU)
Hello everyone, Microsoft has announced the end of life for Windows 7 and Windows Server 2008/2008 R2. This means that you will no longer get bug fixes, security updates, or new functionalities for this version of the OS. We would suggest you to migrate to the latest version of Windows 10 as soon as possible to avoid potential cyber attacks. Incase you are unable to migrate on time or reluctant to upgrade, you can purchase and avail the Extended Security Updates (ESUs) that Microsoft offers for
Fix for Security Issue in Mobile Device Manager Plus
Mobile Device Manager Plus has fixed a cross-site scripting (XSS) vulnerability recently detected by Ken Pyle, in it's latest update. This vulnerability allowed a user to view the cookies by running a param on the product login page. The security fix is available in build # 92698 and above. You can download the latest build from here. Follow #mdm-security for all security related updates in Mobile Device Manager Plus.
Fix for Security Issue in Mobile Device Manager Plus MSP
Mobile Device Manager Plus MSP has fixed a cross-site scripting (XSS) vulnerability recently detected by Ken Pyle, in it's latest update. This vulnerability allowed a user to view the cookies by running a param on the product login page. The security fix is available in build # 92698 and above. You can download the latest build from here. Follow #mdm-security for all security related updates on Mobile Device Manager Plus MSP.
[DidYouKnow -11] Simple method to distinguish between a Incident & Service ticket.
In any IT organization, we come across two types of tickets/requests "Incident" and "Service" requests. An IT incident is any disruption to an organization's IT services that affects anything from a single user or the entire business. In short, an incident
RecoveryManager Plus rolls out Build 6000
We are glad to release the latest version of RecoveryManager Plus build 6000 which introduces new features such as SharePoint Online and OneDrive for Business backup. Office 365 SharePoint Online backup and restoration: Backup and restore all SharePoint Online site collections, sites, lists and document libraries. When performing a restoration, you have the flexibility to perform: Complete site restoration: Restore entire SharePoint Online sites to the backed up state. Item-level restoration: Restore
Free support for Windows 7 Extended Security Updates
Hello everyone, Microsoft has announced the end of life for Windows 7 and Windows Server 2008/2008 R2. This means that you will no longer get bug fixes, security updates, or new functionalities for this version of the OS. We would suggest you to migrate to the latest version of Windows 10 as soon as possible to avoid potential cyber attacks. Incase you are unable to migrate on time or reluctant to upgrade, you can purchase and avail the Extended Security Updates (ESUs) that Microsoft offers for
Free support for Windows 7 Extended Security Updates (ESU)
Hello everyone, Microsoft has announced the end of life for Windows 7 and Windows Server 2008/2008 R2. This means that you will no longer get bug fixes, security updates, or new functionalities for this version of the OS. We would suggest you to migrate to the latest version of Windows 10 as soon as possible to avoid potential cyber attacks. Incase you are unable to migrate on time or reluctant to upgrade, you can purchase and avail the Extended Security Updates (ESUs) that Microsoft offers for
[ForYourInformation -23] New enhancement in request page with the function to expand all conversations.
The request details page shows almost every detail of the ticket on a single page like conversations, notes, ticket fields, etc. In the older builds of ServiceDesk, to view all conversations, you have to click open each email conversations one by one, which is tedious. The newer version, we had introduced a conversation "Expand All" button, which expands all conversations in a single click. This feature is available from the build 10503. Click here to know more information about the request details
Patch now! 2 new use-after-free zero day vulnerabilities in Chrome.
Google Chrome decided to spook its users this Halloween by issuing an update that fixes 2 new use-after-free vulnerabilities "CVE-2019-13720" and "CVE-2019-13721", of which CVE-2019-13720 is already exploited in the wild. Use-after-free flaw, which in the least could result in a crash or could be leveraged by an attacker to run arbitrary codes or even enable remote code execution. CVE-2019-13720 - affects the Chrome's audio component. CVE-2019-13721- affects the PDFium library. Google also announced,
Patch now! 2 new use-after-free zero day vulnerabilities in Chrome.
Google Chrome decided to spook its users this Halloween by issuing an update that fixes 2 new use-after-free vulnerabilities "CVE-2019-13720" and "CVE-2019-13721", of which CVE-2019-13720 is already exploited in the wild. Use-after-free flaw, which in the least could result in a crash or could be leveraged by an attacker to run arbitrary codes or even enable remote code execution. CVE-2019-13720 - affects the Chrome's audio component. CVE-2019-13721- affects the PDFium library. Google also announced,
Patch now! 2 new use-after-free zero day vulnerabilities in Chrome.
Google Chrome decided to spook its users this Halloween by issuing an update that fixes 2 new use-after-free vulnerabilities "CVE-2019-13720" and "CVE-2019-13721", of which CVE-2019-13720 is already exploited in the wild. Use-after-free flaw, which in the least could result in a crash or could be leveraged by an attacker to run arbitrary codes or even enable remote code execution. CVE-2019-13720 - affects the Chrome's audio component. CVE-2019-13721- affects the PDFium library. Google also announced,
Next Release : Contract and Project Enhancements
Dear Users, We are planning for the next release of ServiceDesk Plus Cloud with "Contract and Project Enhancements". Below is the brief summary of enhancements : Contracts Contract Management in ServiceDesk Plus brings you many new features and enhancements along with a complete overhaul of the Contracts module. New Features Specify the type of contracts as maintenance, lease, support, warranty, and more. Configure contract types under Admin >> Customization > Contract Management >> Configuration.
The latest version of EventLog Analyzer is out!
EventLog Analyzer's Build 12100 released recently with a bunch of exciting features. Here are some of the highlights. Customizable dashboard: The dashboard now has a range of customization options such as customizable widgets, data updates in real-time, and more. Advanced Threat Analytics: Crucial information on the severity of threats can be obtained when potentially malicious URLs, domains, and IP addresses intrude into the network. Enhanced archival process: The log archival process has been
[DidYouKnow - 21] You can embed your organization logo in Reports and PO's
Organization Details lets you configure the details of your organization such as, the geographic region in which your organization is located and the company logo. You can import the logo at [Admin tab -> Organizational details ], currently, we support the following image formats JPEG, GIF, and PNG with recommended maximum dimensions [20px X 40px (W X H)]. Imported company logo will be displayed in all reports. Logo and Organization address will be populated in PO's, invoice and in notifications
[DidYouKnow - 22] Support for whitelisting/blacklisting attachments with certain file extensions
Hello folks, With ServiceDesk Plus build 10009, we introduced a new attachment whitelist/blacklist feature. This helps restrict users from uploading vulnerable files to the application by blacklisting them based on file properties such as file extension or file content type. As you know, attachments can be uploaded various modules say request, change, solution, assets, problem and so on. When a user tries to upload a blacklisted file content type, it fails with a warning message as in the below screenshot.
[Password Manager Pro Masterclass] Facilitating automation in your DevOps pipeline and application communications without credential embedding.
Hi there, Our next topic for the Password Manager Pro Masterclass series is "Facilitating automation in your DevOps pipeline and application communications without credential embedding," scheduled for November 07th. Click here to register for the session. In this Masterclass session, you'll learn how to: 1. Leverage Password Manager Pro's secure APIs for application-to-application password management—SSH-CLI, XML-RPC, and REST 2. Integrate with various CI/CD tools such as Jenkins, Ansible,
[ForYourInformation -22] View request attachments from the list view
Hello folks, You can now quickly preview and download HTML, HTM, XHTML, PDF, jpg and PNG files from the request list view. Click on the attachment icon to get an option to preview the file and download it if required. This eliminates the necessity to go to the request details page to view the attachments thus saves time. Similarly, attachments can also be previewed from the request details page and download them only if required. This must be a handy feature for most of us. Cheers..! Next - [ForYourInformation
"Aw, Snap!" messages in the latest Chrome M78 update
Hello All! The latest Google Chrome M78 update faces a high number of "Aw, Snap!" crashes. This is found to be a result of incompatible older versions of Symantec Endpoint Protection running on the computers on your network. Resolution: Update your Symantec Endpoint Protection to version 14.2 or above. Disable the RendererCodeIntegrityEnabled policy. Listed below are few other applications that might be causing the crash, contact the application vendor for a fix. 1. PC Matic 2. Print Audit
"Aw, Snap!" messages in the latest Chrome M78 update
Hello All! The latest Google Chrome M78 update faces a high number of "Aw, Snap!" crashes. This is found to be a result of incompatible older versions of Symantec Endpoint Protection running on the computers on your network. Resolution: Update your Symantec Endpoint Protection to version 14.2 or above. Disable the RendererCodeIntegrityEnabled policy. Listed below are few other applications that might be causing the crash, contact the application vendor for a fix. 1. PC Matic 2. Print Audit 3. Palo
"Aw, Snap!" messages in the latest Chrome M78 update
Hello All! The latest Google Chrome M78 update faces a high number of "Aw, Snap!" crashes. This is found to be a result of incompatible older versions of Symantec Endpoint Protection running on the computers in your network. Resolution: Update your Symantec Endpoint Protection to version 14.2 or above. Disable the RendererCodeIntegrityEnabled policy. Listed below are few other applications that might be causing the crash, contact the application vendor for a fix. 1. PC Matic 2. Print Audit 3. Palo
[ForYourInformation -21] Quick Enable/Disable of Incident templates from list view.
In the older builds of ServiceDesk, we did not have the function to enable/disable Incident templates. In order to disable an Incident template, you have to delete the particular template from the incident template list. If you have any existing tickets created with the particular template, then deleting the template will move it to be in a grayed-out/disabled state and will be marked as "Template, not for further usage" . If the template is fresh without any ticket associations, then on deleting,
ServiceDesk Plus MSP - version 9.4 - Build - 9424 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9424. Please refer the Migration path table available here and upgrade to our latest build 9424. We fixed a couple of security-related fixes along with this release. Please make a note of it and upgrade your instance to the latest build. Please do the upgrade only in a test environment first and based on the result please do the upgrade on the Production environment. You can contact our support at sdpmsp@manageengine.com for any
[DidYouKnow - 20] Service Request Validator/Editor
Service Request Editor in one of the most unsung key features in Service Desk Plus. Even the requester can be assigned as Editor on the particular service ticket. This request Editor( requester ) can replace the technician role in editing and updating a particular service ticket. No need to purchase any additional technician license for validating Service request scenarios. Let see a use case. An organization has configured new starters process, HR input the employee details like start date and contract
Password Manager Pro new build 10400
Hi, Password Manager Pro 10400 has been released and is now available for download. In this build, new features such as integration with DigiCert SSL, CSR Templates, option to exclude expired and revoked certificates and option to modify the email id of the Let's Encrypt account have been introduced. The product has also undergone numerous enhancements. Please see our Release Notes to learn in detail about the feature and enhancements included in this upgrade pack (build 10400). How to Upgrade
[ForYourInformation -20 ] Enhancement on "Allow Requesters to edit their tickets" feature.
In ServiceDesk Plus we had the existing feature "Allow Requesters to Edit" this feature allows requesters to edit their tickets. This feature works based on the following conditions. The logged-in Requester should be either "Requester/On-Behalf-Of" of the particular ticket. The ticket should be in either on Open/On-hold/Custom open/Custom On-hold status. The ticket should be in an unapproved state. "Allow Requesters to Edit" has to be enabled for requesters by Admin at [ Admin tab -> Self Service
On cloud nine as Patch Manager Plus cloud goes Mac friendly
Hello folks, We are extremely thrilled to announce that Patch Manager Plus Cloud now supports the patching of Mac machines as well. All versions of MacOS right from version 10.6 (Snow leopard) to version 10.14 (Mojave) is supported. Further you get to enjoy all the patch management features, listed below, on your Mac machines now: Automated patch deployment Third party application patching for over 300+ applications Flexible deployment policies Testing and approving patches Declining patches Detailed
[Webinar recording] How to implement CSI in your help desk - Part I - Decreasing request resolution time
Did you miss the first part of our webinar on how to implement continual service improvement in your help desk? No problem! Check out the recording here: The next session is on November 14, 2019. During the session, we'll discuss how to use analytics to compare past SLA percentages, identify triggers that impact SLAs, and improve SLA compliance percentages. Time: 2pm AEDT | 10am GMT | 10am PST Click here to register.
[Free e-book] A guide to implementing analytics in IT
You want to use data and analytics to uncover actionable insights that will streamline your help desk operations, but where do you start? In this e-book, we cover the detailed steps involved in implementing analytics in IT, along with a slew of examples that can guide you through your analytics journey. Download the e-book now.
[Password Manager Pro Masterclass] Connecting securely to devices in remote isolated networks.
Hi there, In the previous Masterclass session, we learned how to cater to the access needs of both internal users and trusted outsiders with adequate security controls. Here's the video recording of the session for your reference. The next session will focus on enabling secure communication between isolated networks without removing firewall protections for effective credential management. Password Manager Pro Masterclass Connecting securely to devices in remote isolated networks. Thursday,
[DidYouKnow -18] Quick data migration from other HelpDesk tools to ServiceDesk Plus.
In ServiceDesk Plus we have the following tools that support quick data migration. Also, we have come across a few scenarios, where customers stay with the old build of ServiceDesk Plus, after years when they plan to upgrade, they need to perform a sequence
Next Release : Release Management and Change Enhancements
Dear Users, Next release for ServiceDesk Plus Cloud will include "Release Management and Change Enhancements" and below are the details: Release Management ServiceDesk Plus Cloud now supports Release Management in the IT help desk. Release management allows you to plan, build, test, and deploy releases to the production environment. A release can be defined as the process of delivering a set of authorized changes to IT services in a controlled environment. You can use release management to deploy
Adobe releases out-of-band security updates in its products
Adobe is considered one of the widely used third-party applications in the market with over 15 million active subscriptions. As announced earlier, Adobe has released out-of-band security updates today to patch a total of 82 security vulnerabilities across products listed below. Adobe Acrobat and Reader Adobe Experience Manager Adobe Experience Manager Forms Adobe Download Manager Of these 82 vulnerabilities, 45 are rated critical and if exploited, attackers can execute arbitrary code in the context
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